Complaint volume
250 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Toyota Sienna Complaints
250 consumer-submitted complaints on record for the 2025 Toyota Sienna, grouped by component category.
250 Total complaints
1 Crash reports
0 Fire reports
1 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seats, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 1 crash report, 0 fire reports, 1 injury report, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 8 complaints, with an average reported failure mileage of 9,115 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seats, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Toyota Sienna?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Toyota Sienna
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Toyota Sienna complaints?
1 Crash
0 Fire
1 Injury
1 Fatality
0 Towed
1 Medical attention
What are the most common 2025 Toyota Sienna complaint categories?
SEATS 186
UNKNOWN OR OTHER 13
VISIBILITY 9
STRUCTURE 7
SEATS,UNKNOWN OR OTHER 6
VISIBILITY/WIPER 5
STRUCTURE,SEATS,UNKNOWN OR OTHER 4
STRUCTURE,SEATS 3
SEAT BELTS 2
SEATS,BACK OVER PREVENTION 2
250 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2025 | SEATS | Toyota issued a safety recall on my Toyota Sienna advising not to use the middle-row seats due to weld failures in high-speed crashes. Toyota has no repair remedy, no loaner vehicles, no rental assistance, and no replacement option. I have young children and cannot safely use the vehicle for its intended purpose. Toyota is leaving families without safe transportation. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats), and the vehicle was taken to the dealer for the recall repair; however, the part to do the recall repair was not yet available. The contact stated that the vehicle had been with the dealer since October 9, 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times and was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number 25V668000 (Seats); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | STRUCTURE,SEATS | UNKNOWN Dear Toyota Motor Sales, U.S.A., Inc. Consumer Affairs Department: I am writing to formally demand a full buyback and refund for the above-referenced 2025 Toyota Sienna (the "Vehicle") under the Arkansas New Motor Vehicle Quality Assurance Act (the "Arkansas Lemon Law"), Ark. Code Ann. §§ 4-90-401 et seq. The Vehicle is subject to a critical safety recall (25TA12, with interim notice 25TB12) involving improperly welded second-row seat rails, which poses a substantial risk to the safety of myself, my passengers, and others on the road. As of the date of this letter, Toyota has issued no remedy for this defect and provided no estimated timeframe for when a repair will become available. This renders the Vehicle unusable for its intended business purpose and out of service indefinitely, in violation of the implied warranties of merchantability and fitness for a particular purpose, as well as the express warranties provided with the Vehicle. Background and Defect: I purchased the vehicle on [XXX], new from Landers Toyota NWA, Rogers AR for $49,058. The Vehicle has been registered and primarily used in Arkansas since acquisition. On or about October 7, 2025, Toyota issued Recall 25TA12, notifying owners that the second-row seats in certain 2025 Sienna models, including my VIN , are mounted on seat rails that may have been improperly welded. This defect could cause the seats to detach during a crash, increasing the risk of injury or death. An interim notice (25TB12) followed, confirming the issue but explicitly stating that no repair remedy is currently available and no loaner vehicles or temporary fixes are being provided. Since receiving notice of the recall, the Vehicle has been effectively out of service for safe operation. I cannot, in good conscience, use this vehicle with a known safety defect that compromises occupant protection in the event of an accident. Toyota has failed to provide any repair, temporary solution, or estimated completion date, leaving me without a functional vehicle for commercial purposes. As of today, the Vehicle has been out of service for approximately 21 days due to this unresolved nonconformity, and with no remedy in sight, it will soon exceed the 30-day threshold under Arkansas law. Violation of Arkansas Lemon Law: Under the Arkansas Lemon Law, a "nonconformity" includes any defect that substantially impairs the use, value, or safety of the Vehicle (Ark. Code Ann. § 4-90-403(6)). The seat rail defect clearly meets this definition, as it directly endangers passenger safety and renders the Vehicle unfit for ordinary use. Ark. Code Ann. § 4-90-410(a) establishes a rebuttable presumption that Toyota has had a reasonable number of attempts to repair the nonconformity—and thus must provide a refund or replacement—under the following conditions, among others: (2) The vehicle is out of service by reason of repair, or attempt to repair, any nonconformity for a cumulative total of thirty (30) calendar days. In this case, no repair is possible because Toyota has not developed or authorized a remedy. However, the Vehicle is undeniably "out of service" due to the inability to address this safety-critical defect, and the indefinite delay ensures it will remain so well beyond 30 calendar days. Courts interpreting similar lemon laws have held that irremediable safety recalls qualify vehicles as "out of service" from the date the owner is notified, as the owner reasonably withholds use until the hazard is resolved (see, e.g., analogous interpretations under federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq., which supplements state lemon laws). Toyota's failure to provide a repair within a reasonable time triggers the presumption of a "lemon" under § 4-90-410(a)(2), entitling me to the remedies outlined in Ark. Code Ann. § 4-90-412. Additionally, pursuant to Ark. Code Ann. § 4-90-405, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | NHTSA Recall # 25V-668 Toyota Recall # 25TA12 (Interim Notice: 25TB12) This is a major recall since October and Toyota is just trying to waste time and making it sound like a minor issue instead of providing an immediate solution. Not having second-row seats welded properly is a MAJOR safety issue! Unfortunately, my brand new vehicle, bought in June, is involved in this MAJOR recall and Toyota is still forcing me to drive it with the defect. It has been almost 3 months since the recall and still no solution from Toyota. Since there is still no solution, Toyota should buy-back all affected vehicles and provide with the same make and model vehicle but without any issue, give chance to the owners to upgrade, or give the full money back to the owners. | Crash: No Fire: No | Unknown |
| Dec 2025 | STRUCTURE,SEATS,UNKNOWN OR OTHER | See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in the second row. This so called "remedy" is absolutely unreasonable, illogical and irrational. It essentially renders our $55,000 vehicle unusable, which constitutes a significant financial loss for my family. I am making a loss of use claim - Toyota's response that it does not have a remedy available now for such a significant safety problem is outrageous. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | Hi, I received a letter about a recall (NHTSA recall no. 25V-668 / Toyota recall no. 25TA12). Toyota currently does not have a remedy for this situation. I believe that this is unacceptable because my vehicle is currently being used as a for hire vehicle with a wheel chair ramp Modification in new york city. Without being able to use the 2nd row seats it would not make sense to use it as a taxi. I called Toyota’s helpline (888-270-9371) and the representative informed me that they have no estimated date of when a remedy would be available. I believe that in the interest of passenger’s safety, there should atleast be an inspection program in order to verify if a problem exists. The intention of this claim is to inform that a remedy has not been provided in a timely manner. I am hoping that a remedy is provided asap. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | NHTSA Recall 25V-668, Toyota 25TA12. They state: “Toyota recommends no one sit in or use a child restraint in the second row seats while the vehicle is moving until the remedy is performed on the vehicle” They haven’t provided a remedy. I have two children requiring car seats Second row is prohibited per their directive Third row is operationally impossible for [XXX] infant: monitoring breathing, choking, and emergency access requires full vehicle exit and side door access. Front seat is prohibited (no manual airbag cutoff, automatic system won’t deactivate for infant weight) Vehicle has zero compliant seating positions. Toyota has not provided a safe path forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts for the recall repair were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | STRUCTURE,SEATS | We were notified by Toyota that the second row seat rails had incomplete welds. Toyota recommended no one ride in the second row, and no child car seats should be installed in the second row. This greatly impacts the use and safety of the vehicle for our family of five. Additionally, the value of the vehicle has been impacted. Dealerships are not willing to give fair value for a trade-in because they know the vehicle will sit on their lot for an unknown amount of time before the repair is available. At this time (now 60+ days since the recall was announced), Toyota has not released the remedy and there is no timeline for the completion of these repairs. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | There has been an active recall notice since Oct 7 about the rear seats not being properly welded. There is still no updated information about when a remedy will be available. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | It has been over 60 days since the recall was announced. There is currently no repair available and no estimate of when a repair will be available. I have been notified of the recall through the Toyota app, but have received nothing in the mail. Totoya representatives confirmed that my vehicle is affected. The welding on the middle seats may be compromised, making the middle seats unusable. This is greatly affecting not only the safety of the vehicle, but its use as well, since it is in essence now only a 5 passenger vehicle. I requested a buy-back on my two month old car from Toyota but the claim was denied. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not yet taken possession of the vehicle since the vehicle was purchased. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact stated that a recall letter for the NHTSA Campaign Number: 25V668000 (SEATS); had not yet been mailed, and that the manufacturer had exceeded the 60-day limit to mail the letters to a vehicle owner about the recall. The manufacturer was notified of the issue confirmed that recall letters had not yet been mailed. The local dealer was not contacted. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 6,900. | Crash: No Fire: No | 6,900 |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts were not yet available for the recall repair. The contact had two special needs children, who required both seats to be available. The contact's daughter used the middle seat, and the son used the rear seat. The contact stated that there was a major concern for the safety of the children with the defective seats. The contact stated that the children required individual seats. The contact stated that the vehicle was purchased to accommodate the contact's son and to secure the children with their special requirements and needs while being driven. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that there could be no assistance for approximately 60 days after the complaint was filed. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | VISIBILITY | The drivers side mirror vibrates causing distortion that makes it difficult to judge distances on highways. This issue seems to be a structural defect in the door not the mirror. Multiple people are complaining about this. Many have had the mirror replaced only to still experience the issue myself included. I have test drove two brand new 2025 Sienna and the issue was present there as well. It is very much a safety issue. | Crash: No Fire: No | Unknown |
| Nov 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not available. The contact was unable to use the second-row seats for her minor children due to the recall. The manufacturer was made aware of the concern. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Nov 2025 | VISIBILITY | Driver side mirror causes driver to be nauseous and eyesight to be distorted | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | The sunroof leaks. Took vehicle to dealership. Was told they saw drops of water around the light housing. This could cause an electrical malfunction which could be a safety hazard. They could not find the source of the leak. There are other 2025 Sienna owners talking about their sunroofs also leaking. Thank you. | Crash: No Fire: No | Unknown |
| Oct 2025 | SEATS | The contact called on behalf of the owner of a 2025 Toyota Sienna. The contact was a subcontractor driver for VIA Transportation. The contact heard about a Toyota recall, and upon further investigation on the NHTSA website, the contact came across NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The contact stated that the company rented fleet vehicles from Avis. The contact stated that some of the rented vehicles had recalls associated with the VIN. The contact stated that she was released from her job due to the complaints submitted about safety issues. The contact stated that the other companies, Nomad Transit LLC, River North LLC, and VIA Transportation, failed to inform the drivers regarding the safety issues. The VIN was not available. | Crash: No Fire: No | Unknown |
| Oct 2025 | UNKNOWN OR OTHER,LANE DEPARTURE | The blind spot warning only shows the flashing light in the side mirror but does not make an audible warning sound. | Crash: No Fire: No | Unknown |
| Oct 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Oct 2025 | VISIBILITY/WIPER | After very minor rainfall, my rear backup camera was not usable as water was dripping off of the edge of the door handle trim and it was getting on the lens. This is a complete design problem as there should be a drip edge. You made it very difficult to properly pull up at a gas station pump and I was unable to get close to the pump because of how the lens was obscured by the water drops. | Crash: No Fire: No | Unknown |