Complaint volume
250 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Toyota Sienna Complaints
250 consumer-submitted complaints on record for the 2025 Toyota Sienna, grouped by component category.
250 Total complaints
1 Crash reports
0 Fire reports
1 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seats, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 1 crash report, 0 fire reports, 1 injury report, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 8 complaints, with an average reported failure mileage of 9,115 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seats, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Toyota Sienna?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Toyota Sienna
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Toyota Sienna complaints?
1 Crash
0 Fire
1 Injury
1 Fatality
0 Towed
1 Medical attention
What are the most common 2025 Toyota Sienna complaint categories?
SEATS 186
UNKNOWN OR OTHER 13
VISIBILITY 9
STRUCTURE 7
SEATS,UNKNOWN OR OTHER 6
VISIBILITY/WIPER 5
STRUCTURE,SEATS,UNKNOWN OR OTHER 4
STRUCTURE,SEATS 3
SEAT BELTS 2
SEATS,BACK OVER PREVENTION 2
250 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The seats have had an excessive rattling noise since buying the car, dealer was informed and was told that it was expected. Now there has been a safety recall with no remedy in sight for over two months. Not being able to use the middle seats on a brand new car for this long is unnacceptable. | Crash: No Fire: No | Unknown |
| Dec 2025 | STRUCTURE | The second-row seat rails on my 2025 Toyota Sienna were manufactured with improper welds that can fail in a high-speed collision, potentially causing the seats to lose structural integrity and increasing the risk of severe injury. Safety Risk and Hardship: Due to this defect, Toyota has recommended that no passengers sit in the second row and no child restraints be used in these seats until a remedy is performed. I have been awaiting a remedy for over 70 days, during which time the vehicle's primary utility as a high-capacity family transport has been compromised. This creates a severe accessibility and safety hardship, as I am unable to safely transport my family or use child safety seats in the designated locations. Forcing passengers into the third row, which does not accommodate three carseats side-by-side, is not a safe long-term alternative for our family, especially as at [XXX] pregnant, and soon to be postpartum with a XXX and two XXX in carseats. Reproducibility and Inspection: The safety defect was confirmed by the manufacturer (Recall numbers 25TB12 and 25TA12) and by my local authorized dealer upon notification. While the vehicle is available for inspection, the manufacturer has acknowledged the defect is due to incorrect weld machine settings at the factory. Symptoms and Warnings: There were no warning lamps or messages prior to the recall notification. The issue was discovered by the manufacturer during internal testing between July and August 2024 and publicly announced in October 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The 2nd row seats have failed to provide a knowing safe place for passengers to ride. Toyota has known about this issue since October 7, 2025 (81 days) and there is no remedy. I cannot drive my brand new van due to the safety issue (the possibility of the seats become detached in collisions) as I use my car to transport toddler family member and need to utilize the 2nd row seat; due to mobility issues I cannot place the toddler in the 3rd row seat. Toyota has been able to fix the issue to continue to make and sell 2026 7 passenger vehicles in my area as confirmed by local dealers. The problem has been acknowledge by my local Toyota dealer, as well as Toyota USA. My van has not been inspected by anyone. I had no problems with my van prior to the notification of this recall. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,SEATS | On [XXX], I purchased a new Toyota Sienna 2025 from Toyota Pasadena. The car has had frequent “check rear seat” and “check 3rd row seat” alerts everyday I drive. I have contacted Toyota Motors a few times since May, 2025, and visited Toyota Pasadena countless times to solve this error since April, 2025. After their “alarm specialist” checked my vehicle, they started to intentionally ignore my repair request. It seems Toyota knows the problem but couldn’t fix it in an easy and cheap way. Toyota Pasadena always insisted on me seeing their alarm specialist OFF THE RECORD, rather than accepting my vehicle for repair, so they can avoid Lemon Law punishment. When I contacted Toyota Motor a few times, they always pushed me back to Toyota Pasadena and ignored my request to have other dealers’ or the engineers fix my Sienna. I have been trapped in this endless fraud loop wasting time for a year. I have a [XXX] daughter. With this error not being fixed, I can’t risk putting my daughter and her seat on the rear seat. I was forced to buy another SUV, which created significant financial stress along with the stress of being pushed away between Toyota Motor and Toyota Pasadena over and over again. The bottomline is I need to make sure the rear seat is safe because my family’s lives are on the line. They shouldn’t intentionally hide the safety issue and forced me to accept the risk. It’s a new car in the original condition that Toyota Pasadena handed me. Everything on this vehicle was installed by Toyota Motor and Toyota Pasadena before it was handed to me. I already requested that if it's alarm bugs they cannot fix, they can remove the faulty alarm with a refund. I only want a safe vehicle. But they rejected me. The vehicle still makes random alarms and shows the “check rear seat” today and everyday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The second-row seats in my 2025 Toyota Sienna are completely unusable due to an open safety recall (25V668). We purchased this minivan for our family of four children, and the second row is essential for safely transporting them. It has been several months since the recall was announced in October, and we are still unable to use these seats. The inability to use the second row affects our family’s safety and daily logistics, forcing us to rely solely on the third row, which is unsafe or impractical for our children. We have not had a crash, fire, injury, or police report, but this recall significantly limits the safe use of our vehicle. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | There has been a recall on my vehicle since October 7, 2025. Toyota has just sent me notification via mail the week of December 20, 2025. I drive 4 children and two of them are in the middle row (which is what the recall is about) in car seats. I have called the dealership many times and they are not doing anything to assist me. According to the recall, it states to not sit or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed---- the remedy isn't even available yet and hasn't been since October. So am I just not supposed to drive my kids to school and daycare? | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact had received a recall letter from the manufacturer for NHTSA Campaign Number: 25V668000 (Seats). The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | The manufacturer has issued a 'Do Not Occupy' warning for the second row of my 2025 Sienna (Recall 25V668). As this is a family minivan, the vehicle is now unsafe for its intended purpose. No remedy is available, and Toyota has provided no timeline for repair. I am seeking a buyback due to indefinite safety impairment. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | I have 2 babies that HAVE to sit in the 2nd row! I need the Remedy fixed ASAP!!! | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts to do the recall repair were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available for the recall repair. The contact was informed that there was no timeline for parts availability. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | My vehicle is subject to an active safety recall involving the second-row seat rail welds. According to the manufacturer’s official recall notice, the remedy is not yet available and there are current usage restrictions advising that no occupants should sit in the second-row seats and that no child restraints should be used in those seats until the repair is completed. This condition creates a safety risk because the second-row seating positions cannot be safely used, which limits passenger seating and prevents proper use of child safety seats. The manufacturer has confirmed that the recall remains in interim status and that no repair or alternative remedy is currently available. The issue has been confirmed by the manufacturer through an official safety recall. No warning lamps or messages appeared prior to this issue, as it was identified through the recall process rather than a vehicle malfunction during operation. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | Vehicle: 2025 Toyota Sienna Issue Type: Safety Recall / Inadequate Manufacturer Remedy Location: California Complaint: Toyota has issued a safety recall for my 2025 Toyota Sienna due to improperly welded second-row seat rails. Toyota and the dealership have instructed us not to use the second-row seats because of potential safety risks in a crash. At this time, Toyota has no remediation or repair timeline, making the vehicle unsafe and unusable for its intended purpose as a family minivan. Toyota is offering a rental reimbursement cap of $42 per day, which in California only covers a compact or small sedan. This does not provide a comparable or safe alternative vehicle for a family that requires second-row seating. As a result, we are unable to safely transport our family while Toyota delays a repair. Dealerships in our area do not have loaner vehicles and rely on third-party rental agencies (Enterprise). Toyota has stated they will not cover the cost of a vehicle comparable in size or seating capacity, placing the financial burden on the consumer despite the vehicle being subject to a safety recall. This situation effectively leaves us without a safe vehicle, despite owning a new car under warranty, due to: •A known safety defect •Explicit guidance not to use key seating •No available repair •Inadequate manufacturer accommodation I am requesting NHTSA review Toyota’s handling of this recall, including whether the rental accommodation offered meets reasonable safety and usability expectations for affected families. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact not to use the second-row seats. The contact stated that due to the recall, the car seat for the newborn had to be placed on the rear seat. The contact believed that the temporary solution offered by the manufacturer was not suitable, since the contact also owns a big dog. The dealer stated that a rental vehicle would be provided once the remedy was available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | There is a recall from October 5 2025 regarding second row seats that are mounted on seat rails that may have been improperly welded. They recommend not to have anyone sit in that row or use child restraints. How is there no remedy at this time?? Who can have their passengers sit in the third row and avoid sitting at the second row. This is negligence from Toyota and should have a remedy right away. We bought this car in March 2025 and have been driving our two boys around for several months until being notified of this recall! How can you expect someone not to use the second row seats for months without an answer particularly a minivan. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact called the local dealer and the manufacturer for updates on parts availability and was advised by the dealer and the manufacturer that the remedy was still being developed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | Toyota has issued a recall 25V-668 that affects the second row seat rails and suspect welding of them. The defect involves the seat rail assemblies, which may not be properly welded and could allow the second-row seats to detach or move unexpectedly, particularly during a crash or sudden stop. This presents a safety risk to vehicle occupants. Toyota has recommended no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed on the vehicle. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | Second row seats are recalled in Sienna because of faulty welds on rails. Both the dealership and Toyota Brand Engagement Center have not been able to help us. It had been 2.5 months and there is no fix. Why is Toyota putting their manufacturing mistakes on their customers? The car is essentially not functional because we need the second row to fully fit our family in the car. Toyota mailed a recall notice for the first time and it was received yesterday (2.5 months post recall). Toyota should have mailed this notice as soon as the recall was issued. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact had received a recall notice for NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the use of the second row seats was essential to secure the car seats of her children. The contact stated that the local dealer and the manufacturer were contacted and was advised that the recall remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | Received recall notice on our van in Oct 2025. The recall recommends that no one sit in or use a child restraint in the second row seats. This is not possible for my family. I have 3 children in car seats and the 3rd row does not fit all 3 car seats across. The reason I purchased my van was for the 3rd row accessibility. The recall went out in October and it is now December 2025 and there is still no remedy. 3 months on an important safety recall with no remedy is unacceptable. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact had been in contact with a local dealer and was advised that the part was not yet available for the recall repair. The contact had called the manufacturer and was informed that the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS | My 2025 Toyota Sienna is subject to Safety Recall 25TA12 for improperly welded second-row seat rails that may fail and provide inadequate occupant protection in a crash. This is a serious safety defect involving the seats used by my children. The recall was issued on October 7, 2025. More than 60 days have passed and Toyota has not provided an available remedy or repair. Multiple dealerships have confirmed that no parts or repair procedure are available. Toyota Corporate initially stated they would locate or authorize a temporary replacement vehicle within 24 hours but failed to follow up. I was later told Toyota Corporate cannot provide or reimburse alternative transportation, leaving me without a safe way to transport my children. The vehicle cannot be safely used as intended while the recall remains open, and the manufacturer has not provided a remedy or safe accommodation. I am submitting this complaint due to the unreasonable delay in providing a safety recall fix and lack of transportation alternatives. | Crash: No Fire: No | Unknown |