Complaint volume
258 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Toyota Sienna Complaints
258 consumer-submitted complaints on record for the 2025 Toyota Sienna, grouped by component category.
258 Total complaints
2 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seats, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 9 complaints, with an average reported failure mileage of 10,880 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seats, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Toyota Sienna?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Toyota Sienna
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Toyota Sienna complaints?
2 Crash
0 Fire
2 Injury
1 Fatality
1 Towed
2 Medical attention
What are the most common 2025 Toyota Sienna complaint categories?
SEATS 188
UNKNOWN OR OTHER 15
VISIBILITY 9
STRUCTURE 8
VISIBILITY/WIPER 7
SEATS,UNKNOWN OR OTHER 6
STRUCTURE,SEATS,UNKNOWN OR OTHER 4
STRUCTURE,SEATS 3
SEAT BELTS 2
SEATS,BACK OVER PREVENTION 2
258 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | SEATS | NHTSA Recall No. 25V668 with report date 10/7/25 provided notice that 2nd row seats were deemed unsafe to use by Toyota. We bought this vehicle specifically to be able to use the 2nd and 3rd row seats for our family. Over 3 months later, Toyota still has not provided any update on when remedy will be available for this safety recall. When will they have the remedy available? | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | We were notified of a safety recall in mid December but they officially released the recall in early October. I have contacted Toyota multiple times with no update. Our dealer has not been able to provide a car with the same amount of seats as our Toyota Sienna. We have been limited to a 5 seat vehicle when we purchased a 7 row seat vehicle. | Crash: No Fire: No | Unknown |
| Jan 2026 | STRUCTURE,SEATS,UNKNOWN OR OTHER | Open recall with no anticipated date of being fixed. The second row seats are unsafe for passengers which makes the vehicle unusable for a family. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | I am filing a complaint regarding a safety recall on my 2025 Toyota Sienna. My vehicle is subject to an active safety recall that affects the second-row seating area. Due to this recall, the second row cannot be safely used. This makes the vehicle unsuitable for normal family use. I have a family of six, and the vehicle was purchased specifically for family transportation. Despite repeated attempts, the dealer has been unable to provide a timely repair appointment. I have been informed that the proposed recall repair may involve cutting and welding the vehicle floor, which would constitute a major structural modification to a brand-new vehicle. I am extremely concerned that such a repair would negatively impact the safety, integrity, and value of the vehicle. At this time, the vehicle remains unrepaired, and I am effectively deprived of full and safe use of the car due to a safety-related defect. I am requesting that this issue be reviewed, as the recall remedy is delayed and the proposed repair raises serious safety and quality concerns. Thank you for your attention to this matter. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | I am filing a safety complaint regarding a dealership-provided loaner vehicle that had an open safety recall at the time it was issued to me. On Tuesday 1/20, I received a loaner vehicle from Beaver Toyota in Saint Augustine, Florida while my personal vehicle is being held due to a recall. The loaner was a 2025 Toyota Sienna. I was not informed of any safety recalls at the time the vehicle was provided. Late that evening, I discovered that the loaner vehicle had an active, unresolved safety recall listed as open through NHTSA. The recall was active while the vehicle was in my possession. After discovering the recall, I attempted to contact dealership management multiple times regarding this urgent safety issue. On 1/21, I contacted the General Manager through the dealership’s website. I also called the dealership on Wednesday at 1:37 PM and left a voicemail for the General Manager. I did not receive a response. On 1/22 at 12:24 PM, I called again and left another voicemail. I then followed up with an email requesting a return call due to the safety concern. As of this evening 1/22, I have received no response. Providing a loaner vehicle with an open safety recall, without disclosure, placed me and other occupants at unnecessary risk. I am requesting that NHTSA review this matter for recall compliance and appropriate corrective action. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | I am submitting this complaint regarding an unresolved safety recall on my leased Toyota vehicle and the manufacturer’s failure to provide a timely or reasonable remedy, resulting in ongoing child passenger safety risks. Toyota’s recall instructs that no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed. This effectively prohibits use of the safest and recommended seating position for children. The vehicle is used daily for highway driving to transport my family, including three children aged [XXX] , [XXX] , and [XXX] old. Because of Toyota’s seating restriction, my [XXX] toddler must now sit in the third row. This prevents the driver from easily monitoring or comforting the child and has caused driver distraction during highway travel when the child becomes distressed, creating a foreseeable safety risk. Toyota states it is “preparing the remedy” but has provided no repair timeline. After multiple contacts and escalation, I was told it could take up to 60 days with no interim solution. Toyota suggested contacting dealerships for a loaner but advised that an equivalent vehicle was unlikely, availability was uncertain, costs might need to be paid upfront with later reimbursement, and the duration would be open-ended. This is not a reasonable interim safety solution while continuing to pay full lease obligations. I was also informed that returning the vehicle would require paying approximately $15,000 in negative equity, which I believe is unreasonable given that the safety defect and usage restrictions are due to a manufacturer recall. Toyota has not provided a repair timeline, a reasonable interim transportation solution, or a penalty-free way to exit the lease. I request that NHTSA review whether Toyota is meeting its obligations under federal safety recall requirements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the remedy not being available. The contact was concerned about using the vehicle. The manufacturer was not contacted. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | In October, 2025 I learned of a serious safety recall for improperly welded seat rails during manufacturing of a 2025 Toyota Sienna. I was not officially communicated of this safety recall by mail until December, 2025. I purchased this vehicle specifically to safely transport children and elderly parents, requiring full functionality of the captains seats and rear seats. While a repair/fix is being evaluated, Toyota provided the option to rent a vehicle and leave my new Toyota Sienna sitting on the dealer lot. However, no equivalent Toyota Siennas are available for long term rental at local dealerships, forcing us into highly inconvenient options for transport. Toyota was negligent in selling a new vehicle with improperly welded seat rails. There was a lapse in manufacturing quality control that is evident. Why were customers not notified until December of 2025, when these vehicles were sold nearly 6 months prior? After communications in December, 2025, there have been zero follow up correspondence from Toyota as of January 20, 2026. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | Toyota issued a recall on some 2025 Toyota Sienna’s. Our app notified us in October and we immediately took it to the dealership for a rental, as we were advised not to use the second row seats. We have to use those because we have 3 kids in car seats. The interim notice was not even mailed out until December. We were told they would start rolling out the fix for this issue in late December or January. It is now January, and there is no update on the recall and nobody can get any information from Toyota. Our car has been sitting for over three months at the dealership, undrivable. They are not offering any compensation for people affected by this recall. Since it has been out of service for that long, it should should be a lemon law qualification. We did not purchase a brand new car for it to sit there unusable. There does not seem to be any urgency on Toyota‘s part for this to be fixed. We have no updates or information and this does not seem to be a priority for them. There are 55,000 vehicles affected. This is a large number of people, and somebody needs to put some real pressure on Toyota to fix the problem. This is unacceptable and somebody needs to look into this further. Please pass this along and do something about it because this is not fair to those of us who in good faith are making our payments every month on a car that we are not able to use. It’s basically sitting there rotting while Toyota takes their sweet time to figure out how to fix it. I am extremely unhappy and am looking for some type of recourse. And I know I am not the only one as I am seeing posts about it on online daily, from unhappy customers. This recall is due to a safety issue, if it’s so unsafe, why aren’t they fixing it? | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | They stated the second row is not safe in a high speed collision because they could eject. I’ve been using a rental for 3 months with no end insight. They stated they would have a timeline by 12/6 but that has yet to happen. My car is sitting at the dealership out in the elements for the unforeseeable future. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | I received a notification on my Toyota App in mid-Oct advising there was a recall due to the second-row seat being improperly welded. At that time, I was advised a repair was in work and to avoid using those seats. However, I have four children and require all the seats in my Sienna so I have been forced to continue to use the seats, despite the warning. In December, we called our dealership to inquire if the repair was ready or if they had a loaner vehicle we could use until the repair was ready since we were not supposed to be using those seats. The answer was "no repair is ready" and there was no loaner they could provide for the foreseeable future. At this point, I feel like I am driving an unsafe car, continually forced to put my toddler and infant into seats that could become disconnected at any time because in almost 4 months Toyota still can't seem to figure out a repair for seat welds. Toyota either needs to get a repair done ASAP, provide us with a loaner, or pay for my family to rent an appropriate vehicle to support our needs until such a time as a remedy has been enacted. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS,UNKNOWN OR OTHER | I am writing regarding my 2025 Toyota Sienna, purchased in June 2025, which is currently subject to Safety Recall Interim Notice 25TB12 concerning unsafe second-row seat welds that could result in serious injury or death. I appreciate the professionalism and concern shown by Sparks Toyota in acknowledging the seriousness of this recall and providing a loaner vehicle while my Sienna is deemed unsafe to drive. However, the current loaner—a Toyota Highlander—does not meet my family’s needs and is not a reasonable substitute for the vehicle I purchased. We intentionally purchased a minivan due to our family size and lifestyle requirements. My daughter is a competitive gymnast, and we frequently travel with athletic equipment and multiple passengers. The Highlander is significantly smaller than a Sienna and cannot safely or practically accommodate our needs. Additionally, I am concerned that there is currently no repair solution or estimated completion timeline for this safety issue, leaving us indefinitely without access to a comparable vehicle. At this point, I am respectfully requesting the following: 1.Placement in a replacement vehicle comparable in size and function to a minivan (such as a Toyota Sienna or similarly sized vehicle). • If Sparks Toyota does not have an appropriate vehicle available, I request authorization for a comparable vehicle through an outside rental agency at Toyota’s expense. 2.Compensation for the ongoing inconvenience caused by the safety defect, lack of a repair timeline, and the inability to use the vehicle I purchased. 3.A clear estimate or update regarding when my vehicle is expected to be repaired and returned in a condition that is safe for my family. This recall involves a serious safety risk, and I believe it is reasonable to expect transportation that meets the same capacity and purpose as the vehicle I purchased—especially while awaiting a manufacturer-level remedy. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | My name is [XXX] , and I am filing this safety complaint regarding my 2025 Toyota Sienna, VIN [XXX] , subject to Recall 25TA12. The vehicle has been under recall for a safety issue related to second-row seat rails, and I have been informed by both the dealership and Toyota representatives that they cannot guarantee the vehicle is safe for transporting children. I continue to pay full monthly finance payments (to Toyota!!! They financed my car) for this vehicle, which I cannot safely use as intended (for transporting my four children), and the dealerships in my area do not have suitable loaner vehicles. I am filing this complaint to document the ongoing safety risk and the financial and logistical burden this situation has created. I request that this recall and its handling be reviewed, and that appropriate action be taken to protect consumers. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | Recall 25TA12 for a 2025 Sienna Van second rows seats rail welds is not being handled in a timely manner by Toyota. I received a notice on Oct 5, 2025 about this recall and 90 days later there still isn’t a remedy by Toyota. This is unacceptable as Toyota put the owners on notice by saying not to use the second row seats as injuries may happen due to improperly welded seat rails. Toyota needs to step up and get this recall completed now. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seat); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. In addition, the contact was informed that there was no estimated time frame for when the parts would be available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | STRUCTURE | The contact owns a 2025 Toyota Sienna. The contact stated that the rear liftgate was not properly aligned with the rear door frame. The contact stated that there was a gap of approximately ¼-inch between the top of the liftgate on the passenger side and the door frame when the tailgate was closed. The gap on the driver's side of the liftgate was not as pronounced as the gap on the passenger’s side. The contact stated that the liftgate appeared unbalanced. The contact stated that the liftgate was making abnormal creaking sounds while being raised or lowered. The contact stated that the latch where the liftgate locked to secure the liftgate showed scratches. The contact had taken the vehicle to a local dealer, where some minor adjustments were performed on the latch. The contact stated that the liftgate failure was not addressed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000. | Crash: No Fire: No | 11,000 |
| Jan 2026 | UNKNOWN OR OTHER | I am having key problem with not communicating with vehicle when i am very close then only its unlock and lock. so having problem with key no cummunication with vehicle. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | Manufacturer Recall Number: 25TB12 NHTSA Recall Number: 25V668 This recall was created almost three months, but we were not notified of it until receiving a letter a few weeks ago. That means we were putting our children in unsafe seats for two months! Why is the manufacturer allowed to wait so long to contact us about such a serious safety issue? Furthermore, why aren't they required to pay for us to rent comparable vehicles until they are able to fix the issue? Not being able to use the middle row of seats completely nullifies the utility of owning a minivan in the first place. What avenues are available to me for seeking recompense in this case? | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | My vehicle is subject to a safety recall issued on October 7 for improperly welded second-row seat rails. Toyota has stated that if these seats are occupied during certain high-speed collisions, they may lose structural integrity, increasing the risk of injury. Because these seats are required to safely transport my young children, the recall renders the vehicle unsafe and unusable for its intended purpose. It has now been over three months since the recall was issued, and Toyota has not provided a remedy. The dealership has no information regarding when repairs will be available, and our vehicle is currently being held at the dealership. Toyota has provided a rental vehicle; however, this does not resolve the issue. The rental is not the same vehicle we purchased, does not meet our family’s needs, and requires frequent renewals, creating an ongoing burden. We purchased this vehicle specifically to meet our transportation needs and remain unable to use it. The vehicle was only six months old at the time of the recall. We requested a replacement vehicle due to the seriousness of the safety defect and the lack of a repair timeline, but Toyota denied this request and has offered no long-term solution. I am filing this complaint due to the unreasonable delay, loss of use, and lack of a permanent remedy for a serious safety defect involving child passenger seating. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact was notified of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |