Complaint volume
258 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Toyota Sienna Complaints
258 consumer-submitted complaints on record for the 2025 Toyota Sienna, grouped by component category.
258 Total complaints
2 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seats, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 9 complaints, with an average reported failure mileage of 10,880 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seats, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Toyota Sienna?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Toyota Sienna
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Toyota Sienna complaints?
2 Crash
0 Fire
2 Injury
1 Fatality
1 Towed
2 Medical attention
What are the most common 2025 Toyota Sienna complaint categories?
SEATS 188
UNKNOWN OR OTHER 15
VISIBILITY 9
STRUCTURE 8
VISIBILITY/WIPER 7
SEATS,UNKNOWN OR OTHER 6
STRUCTURE,SEATS,UNKNOWN OR OTHER 4
STRUCTURE,SEATS 3
SEAT BELTS 2
SEATS,BACK OVER PREVENTION 2
258 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | STRUCTURE,SEATS | Toyota issued a recall due to suspected second row seat welds failing in a crash in October 7, 2025 and has not offered a remedy. The suggestion of not having anyone sit in the second row for over four months now is absurd and warrants investigation. The customers who purchase vans do so due to needing the space to occupy 5+ passengers and are not able to have all passengers sit in the third row putting passengers at risk daily without a solution. This is complete negligence by the company. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | Unresolved recall for second row seats in a MINIVAN that has to transport small children in car seats. Using the seats will put them at risk. Using third row is inconvenient. Keeping van on dealer lot for months on end will be bad for battery, etc. No timeline for repair. The reason we purchased the vehicle is unusable and a major safety concern. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | I am the owner of a 2025 Toyota Sienna currently grounded at an authorized dealership due to safety recall NHTSA #25V668 (improperly welded 2nd-row seat rails) and I suspect NHTSA #25V099 (3rd-row seat back bolts) also may apply (but has not been tested). As of today, the vehicle has been out of service for nearly 60 consecutive days. The dealer confirmed the defects but stated that no remedy is available and no timeline for repair has been provided by the manufacturer. This defect poses an extreme safety risk. I have an infant in a car seat; Toyota’s interim guidance (which prohibits use of the 2nd row) makes it impossible to safely transport my child. Using the 3rd row is not a viable or safe alternative for an infant in a rear-facing seat. Toyota has failed to provide a remedy within a "reasonable time" per 49 U.S.C. § 30120. Under California’s Song-Beverly Act, the 30-day "out of service" threshold has been exceeded. Because the manufacturer cannot fulfill its warranty and safety obligations, I am formally seeking a vehicle replacement (Substitution of Collateral). | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | Improper welds on second-row seat rails... We purchased a brand new 2025 Sienna, as we have three small children in car seats, and the minivan is convenient. I used the 2nd row for 2 of the car seats. I have contacted all of the Toyota dealerships within an hour of our house, and they either don't offer service rentals for recalls, don't have anything suitable available, don't have rentals at all, or don't return messages left inquiring about rentals. I spoke with Toyota customer care last week (Feb. 2, 2026) and they had no update on a fix or timeline, and this has been going on since October 2025. This is the 2nd Toyota we have had in 3 years, and both have had recalls. I am disappointed in Toyota, not as reliable as they claim, I guess. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side second-row seats were vibrating abnormally while driving. The vehicle was not repaired. The failure mileage was 200. | Crash: No Fire: No | 200 |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS,BACK OVER PREVENTION | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V668000 (Seats); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | Toyota became aware of the problem with the middle row of seats in October 2025. We were not alerted until December 2025. It is now February 2026 and there is still no resolution in sight. I did not buy a minivan to be stuck being unable to use half of my seats and Toyota is taking too long to resolve this issue. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | Recall is not being addressed in a timely manner. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | We purchased a brand new 2025 Toyota Sienna at the end of May 2025 and received a recall letter in December 2025 stating the 2nd row seats may have been improperly welded in could result in serious bodily injury in a crash. We bought this vehicle for our family of 5 and have had 2 car seats in the 2nd row. Toyota advices NOT to use the 2nd row until a remedy is implemented, so the car is now unusable for us. The car has been at our local dealership since we received notice in December and we have had NO word on a solution. Toyota has known about this issue since October 2025. We're approaching 2 months without use of the vehicle we purchased and Toyota is approaching 4 months since the fault was discovered with no remedy to show for it. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The second row seats where my children are seated are deemed unsafe and therefore unusable by Toyota. My vehicle has been out of service since October 17, 2025 due to a safety recall. The manufacturer has not provided a repair within a reasonable time. I have been placed in a rental vehicle that is not comparable, and the prolonged delay has caused ongoing financial harm. The manufacturer has acknowledged the unreasonable delay but has verbally denied compensation for losses related to the recall and has refused to document that denial in writing. I am concerned that this represents a failure to provide a timely and reasonable remedy for a known safety defect. | Crash: No Fire: No | Unknown |
| Feb 2026 | VISIBILITY | The driver side mirror is shaking and distorted. This issue happened right the first day I took the car home. I immediately contacted the dealership and they asked us to bring the car back to change a new mirror. After changing the new mirror, the problem is still there. The dealership told us to contact Toyota Brand Engagement Center. We did and they denied our claim so we went back to the dealer and after talking we opened another claim and the denied our claim again. They said it’s normal. This is not normal. I researched it online and lots of people have the same problem with the mirror on the driver side. I have vertigo and it triggers my symptom everytime I drive. This is safety issue. It’s shaking every time I drive. I have 2 kids that I have to drive to school and other places everyday. Toyota refused to take responsibility and it’s really disappointing and frustrating. It’s been 3 months and the issue hasn’t been resolved. | Crash: No Fire: No | Unknown |
| Feb 2026 | STRUCTURE | Over time, the trunk became increasingly difficult to open, progressing from what appeared to be a hands-free sensor issue to requiring a little manual force to open. It can be inspected upon request. The vehicle is not even one year since purchase and has around 8000 miles driven. The dealership has reproduced the issues and states it is an alignment issue between the trunk and the car's body but is unwilling to provide any remedy. They state that there appears to be improper latching of the trunk. There is concern that the trunk could open if the latch continues to wear down to the point of failure from misalignment. There has been no preceding accident or damage that would explain the misalignment. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | This is a follow-up complaint regarding my new 2025 Toyota Sienna Hybrid. I am reporting a structural defect involving the vehicle floor and weld area. The issue is visible and affects the alignment and integrity of the floor structure. The vehicle was inspected by an authorized Toyota dealer. The dealer declined to repair the defect and stated that the condition is “within factory specifications,” without providing any engineering documentation or safety justification. Due to the location of the defect (floor / weld / body structure), I have serious concerns regarding occupant safety and crash performance, especially in the event of a collision. This is a brand-new vehicle, and no accident or misuse has occurred. Toyota Motor Sales has not provided a satisfactory response or resolution. I am requesting that NHTSA review this issue as a potential manufacturing and structural safety concern. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the vehicle has been customized for wheelchair use. The contact was uncomfortable operating the vehicle with the open recall. The manufacturer was made aware of the issue and informed the contact that a vehicle could be rented with the possibility of being reimbursed once parts for the recall repair were available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact stated that while driving at an undisclosed speed, and while the vehicle was parked, there was a loud rattling sound coming from the rear of the vehicle. The rattling sound was coming from the second-row seat, and the seat was noticeably loose. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 6,542. | Crash: No Fire: No | 6,542 |
| Jan 2026 | SEATS | Recall is not being addressed in a timely manner | Crash: No Fire: No | Unknown |
| Jan 2026 | AIR BAGS | What component or system failed or malfunctioned, and is it available for inspection upon request? Airbags did not deploy How was your safety or the safety of others put at risk? Me, my wife & 4 small children were in the vehicle when it was struck - and none of the airbags deployed. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No | Crash: Yes Fire: No Injuries: 2 Medical attention | Unknown |
| Jan 2026 | SEATS | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, the vehicle was taken to the dealer, and the vehicle remained with the dealer. The contact had been provided with a rental by the dealer while waiting the repairs. The manufacturer was made aware of the issue, and a case was opened. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS,LATCHES/LOCKS/LINKAGES | The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that the trunk failed to open using the fob key remote control or the interior trunk button. The contact needed to pull on the trunk door to open the trunk. The vehicle was taken to the dealer, who informed the contact that an unknown part needed to be replaced, but the part was not available. The contact was also informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000. | Crash: No Fire: No | 20,000 |
| Jan 2026 | SEATS | We received notice of our 2025 Toyota Sienna second-row seat rails suspect welds in early December via mailed letter from Toyota. The recall notice was posted on Toyota's website on October 7, 2025. We called our dealership on December 13, 2025 and received no information other than the remedy was not available. It is now the end of January and as far as we can find there is no remedy. Toyota explained that our second-row seats are mounted on seat rails that may have been improperly welded. They "recommend no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed on the vehicle." This impacts our ability to use our car fully. We purchased this vehicle for its capacity and can't take full advantage of this perk. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEATS | My 2025 Toyota Sienna Limited is subject to NHTSA Safety Recall25V668 (Toyota Recall No. 25TA12 (Interim Notice 25TB12)) regarding improperly welded second-row seat rails. The recall notice, which was mailed on 11/21/2025 and received by me the first week of December, 2025, states that these welds may fail in a high-speed collision, preventing the seats from restraining occupants and increasing the risk of serious injury. Toyota interim safety instructions advise that second-row seats should not be occupied until repaired. Prior to receiving this notice in the mail from Toyota I was unaware of the defect. There were no service lights or notifications in the car's electronic panel. I have since learned that the notice was issued on 10/7/2025. My vehicle has been grounded at Conicelli Toyota Service Department in Conshohocken, PA since 12/22/2025 - It has been inspected for this defect and to date the service department manager does not have the parts to repair it and cannot give me an expected date for the part to be available and repairs performed. I purchased this vehicle in full on 3/6/2025. Since the recall was issued on 10/7/2025, I have contacted my Toyota dealer several times to inquire on an estimated date for repair of this safety issue. I have also filed a complaint /report with Toyota Brand Engagement Center. As of 1/29/2026, Toyota has failed to provide a definitive date for the repair or a timeline for the availability of replacement parts. I purchased this vehicle to safely transport my four grandchildren -ages, [XXX] , [XXX] , [XXX] and [XXX] to and from school/daycare every day. Because I cannot safely use the second-row seats, the vehicle is unusable for its primary purpose of transporting my family. The vehicle has been effectively "out of service" for safety reasons for more than 90 cumulative days. I am asking a manufacturer buyback as the safety defect has not been remedied within a reasonable timeframe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |