Complaint volume
61 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Jeep Grand Cherokee Complaints
61 consumer-submitted complaints on record for the 2025 Jeep Grand Cherokee, grouped by component category.
61 Total complaints
6 Crash reports
0 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 0 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 9 complaints, with an average reported failure mileage of 8,092 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Jeep Grand Cherokee complaints?
6 Crash
0 Fire
6 Injury
0 Fatality
4 Towed
3 Medical attention
What are the most common 2025 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 10
ENGINE 7
UNKNOWN OR OTHER 7
POWER TRAIN 5
FUEL/PROPULSION SYSTEM 4
AIR BAGS 3
SERVICE BRAKES 2
STRUCTURE 2
BACK OVER PREVENTION 1
ELECTRICAL SYSTEM,ENGINE 1
61 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2025 | POWER TRAIN | When driving the vehicle the check engine light would flash adn the car would start shaking, we took it to the dealer and they said they did a update it was all set, on the way home we had the same issue execpt worse so we had it towed to the dealer and they installed a ignition coil, we picked it up and the same issue. We're now told it needs major engine work and there waiting on parts but we can drive the car until the parts come in because the dealer does not have a loaner but the vehicle is not safe to drive, Chrysler refused to take the car back and refused to do a buy back. The dealer does not respond and chrysler has not been any help. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | This letter is to document a serious safety incident that occurred on [XXX], involving a 2025 Jeep Grand Cherokee Summit. On that date, the subject driver, was driving a [XXX] child to a scheduled pediatric appointment. While stopped at a red light, the vehicle experienced a sudden and complete electrical failure. The engine stalled and all electronics, including the dashboard display and infotainment system, went completely dark. The subject driver found herself trapped in the middle of a busy intersection in St. Petersburg, Florida. Due to the nature of the failure, she was unable to shift the vehicle into neutral or move it to a safe location, as the vehicle’s electronic transmission control was also unresponsive. She was left stranded in this hazardous situation for approximately 45 minutes while awaiting the arrival of police and emergency responders. This incident created a terrifying and highly dangerous scenario—not only for subject driver but also placed the child in danger of heat exhaustion (heat index was over 100 degrees). As a result of this traumatic experience, subject driver has completely lost trust in the vehicle’s safety and refuses to transport the child in the vehicle. We submit this incident as additional evidence of the ongoing and unacceptable safety risks as-sociated with this vehicle. The manufacturer should take swift and decisive action in ad-dressing this matter. Summary Service record of the subject vehicle as of July 23rd, 2025: New vehicle - Consumer owned for less than 6 months, (4) trips to authorized dealership for service, over (30) days out of service at dealership, stalled in traffic at least once placing the a driver and child in harms way, (2) times the vehicle had to be towed to dealership All service issues have been related to an undetermined electrical failure of the vehicle according the the authorized dealership service repair shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshifting it also howls when starting and sounds like a dieselThere is a very strange unstable feeling to the vehicle when traveling at pretty much any speed but when you get to the highway speeds, you feel very unsafe. It feels like you’re pulling a trailer, but you’re not as the best way I can describe it. This has been going on since about. I don’t know week five or six after buying the vehicle as I’ve stated I’ve taken it in multiple times. It wasn’t until I got the manufacturer involved that they’ve actually kept the vehicle and are apparently doing things… we’ll see. My reason for contacting is because I have driven a number of their loaner vehicles which were also grand Cherokee And at least half of them I was experiencing the same thing as I was in my own that seems to me like an issue…. the loaner I am currently driving I’m going to have them pick up with a tow truck because I don’t feel safe driving. It has not even half the miles on it than mine does and it’s worse than mine… to me that presents a problem. There are also weird electrical issues. The key fob doesn’t always let me in the door. I have to do it manually. It’s not communicating with the car. The gearshift just all of a sudden locks up and dash reads to put it in Park before I can put it into gear to proceed further. Sometimes the liftgate will not close. I have to do it manually and then it’ll catch the latch and pull down. I do feel there’s a safety is xxx | Crash: No Fire: No | Unknown |
| Jun 2025 | ENGINE | I've received a notification that says, “service hybrid electric system,” but there is no fix at my dealership. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would not move forward at all (this all occurred in the middle of traffic). I attempted to restart my car and my car would turn on but my engine would not start / my dash kept instructing to push the brake and hit the start button / also my dash displayed both engine and battery light / i was unable to shift my gears in any position. I attempted to restart my care multiple times over 40 minutes. I finally let my car sit completely turned off for 30-40 mins and attempted to restart one more time and it did start and I was able to drive it to a safe location. I contacted moped roadside assistance and i was given a 2-4 hour wait time for towing to the nearest dealership. In addition i was not within my hometown and was supposed to drive back to my hometown later that day. I ended up having a family member following me home. Thankfully i did not experience this issue on the drive home but i am nervous to drive the car, especially on the expressway. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | On multiple occasions now, my shifter starts blinking at me and the dash tells me to shift into park and then shift into desired gear. This is quite annoying is baffling and dangerous. Also, on multiple occasions the dash lights up it goes crazy beeping like crazy like it wants me to stop and there’s nothing in front of me for me to need to stop. This could be potentially very dangerous. I see others have had issues like this as well so I think we really need to do something about this for somebody does get hurt cause it locks up it doesn’t let you go anywhere until you put it in park and put it in gear Not safe | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | I was driving down the highway and the sunroof just busted out of nowhere. There wasn’t any debris or anything around. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL | To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have not only rendered the vehicles completely inoperable but have completely shut down all functionality while driving, leaving me stranded on the road an outright dangerous design flaw with zero warning or alert of malfunction. At first, I considered the possibility of coincidence or simple bad luck. Now, it is evident this is a systemic and known issue that Stellantis/Jeep has failed to address. It is absolutely unacceptable that a brand-new Jeep product could exhibit such a fundamental reliability defect, and even more troubling that no proactive support or acknowledgment has been provided to affected consumers like myself. This is disgraceful, inexcusable, and beneath the standards expected of any automaker, let alone one that charges a premium for its products. This situation also raises serious questions about the strategic direction the company may have taken under their former CEO, Carlos Tavares, whose well-documented focus on near-term cost-cutting and margin improvements appears to be manifesting in subpar quality control and dangerous engineering compromises. I demand to know what Stellantis is prepared to do in response to the severe design flaw and associated safety risks with the new battery and electrical systems in their Jeep products. | Crash: No Fire: No | Unknown |
| Apr 2025 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | Traveling at around 55 MPH, slowed down for a stop light. Dash started flashing and beeping and stated "shift to park then shift to desired gear." Could not accelerate, had to put in park then back in drive to keep moving. No check engine light. 2 dealerships cannot fix because there's no code. Seems to be a common occurrence on Jeep forums. Afraid this will happen again on the interstate and I will get rear ended or not be able to get off the road. Major safety concern! | Crash: No Fire: No | Unknown |
| Apr 2025 | SERVICE BRAKES | brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watched as I was rear ended by a pickup going full speed. | Crash: Yes Fire: No Injuries: 2 Towed | Unknown |