Complaint volume
120 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Hyundai Santa Fe Complaints
120 consumer-submitted complaints on record for the 2025 Hyundai Santa Fe, grouped by component category.
120 Total complaints
5 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, tires, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 5 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 12 complaints, with an average reported failure mileage of 11,435 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, tires, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Hyundai Santa Fe?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Hyundai Santa Fe
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Hyundai Santa Fe complaints?
5 Crash
0 Fire
3 Injury
0 Fatality
4 Towed
2 Medical attention
What are the most common 2025 Hyundai Santa Fe complaint categories?
UNKNOWN OR OTHER 22
TIRES 14
POWER TRAIN 11
VISIBILITY/WIPER 10
ELECTRICAL SYSTEM 8
ENGINE 7
FORWARD COLLISION AVOIDANCE 6
SEAT BELTS 6
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL 5
SEATS 5
120 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2026 | UNKNOWN OR OTHER | All normal sounds completely stop working, no audio or volume at all: no turn signal, no collision warning, no GPS audio, no radio; no hands-free phone volume. Hyundai Service department advised they have never heard of this type of incident. All warning systems are completely silent. | Crash: No Fire: No | Unknown |
| Feb 2026 | SERVICE BRAKES | Vehicle experienced sudden loss of power while driving. Transmission warning and ABS warning lights appeared at the same time. The vehicle would not shift properly and began skipping and dropping gears. Smoke was visibly coming from the center underside of the vehicle near the transmission area. There was a strong burning oil or rubber smell inside and outside the vehicle. This created a serious safety risk due to loss of acceleration and potential fire hazard from smoke and burning odor. The issue has been intermittent since early ownership, including jerky shifting and hard engagement. The dealer documented dual clutch transmission communication faults and ABS faults but returned the vehicle the same day stating it was a loose ground. The problem has continued after repair. Vehicle is available for inspection. The defect involves the powertrain and related electrical systems. | Crash: No Fire: No | Unknown |
| Feb 2026 | UNKNOWN OR OTHER | I purchased this vehicle on September 8, 2025, from Antwerpen Hyundai of Clarksville. Since purchase, the vehicle has had persistent problems that substantially impair its use and market value. Issue 1: HVAC / Ventilation Defect: Outside air enters through the center dash vents even when the fan is turned off. The recirculation feature disengages automatically after a few minutes, allowing outside air into the cabin. This issue has been ongoing and unresolved despite service visits. Issue 2: Intermittent Screeching/Scratching Noise from Dash/Steering Column Area On October 4, 2025, we began hearing an intermittent screeching or scratching sound from the front dashboard/steering column area. The vehicle has been serviced 3 times at 2 dealerships: November 10–14, 2025 – Antwerpen Hyundai Clarksville: Technician documented that the sound was replicated on two separate occasions and attempted two repair solutions. We were told the issue was resolved. The sound returned the same day during the drive home. December 9-16, 2025 – Hyundai of Dundalk: Service record indicated “fittings greased.” No detailed explanation provided. Personnel who handled the vehicle were no longer employed at pickup. The noise continued. January 20 – February 5, 2026 –Antwerpen Hyundai Clarksville: Service manager drove vehicle approximately 55 miles each way (100+ miles total) attempting to replicate the sound but reported being unable to do so. When picking up the vehicle, the noise was present again. Audio recordings of the sound were provided to the dealership multiple times. The service manager later indicated he might use electronic diagnostic equipment but did not follow up further. Current Condition: The screeching/scratching noise continues intermittently. While not constant, it is recurring and has persisted since October 2025. The issue has been replicated and documented by dealership technicians previously but remains unresolved after three repair attempts. The HVAC issue contiues. | Crash: No Fire: No | Unknown |
| Feb 2026 | AIR BAGS | NHTSA Complaint Summary Vehicle: 2025 Hyundai Santa Fe Issue: Airbag non‑deployment in a 40‑mph side‑impact collision On January 20, 2026, my 2025 Hyundai Santa Fe was struck by another motorist directly along the driver side awaiting to make a left turn. The other motorist crossed the centerline at an estimated impact speed of approximately 40 mph, according to the police report. The collision caused significant damage along the front and entire driver side of the vehicle. Despite the severity and direct nature of the impact, neither the side curtain airbags nor the front airbags deployed. The impact was so much that the other motorist ended up behind my husband in the left turning lane once he stopped. My husband, who was driving, suffered a head abrasion and a concussion from the force of the impact. Since the crash, he has continued to experience persistent headaches and intermittent dizziness when standing, which began immediately after the collision and have not resolved. The lack of airbag deployment in a high‑energy side‑impact crash raises concerns about a potential malfunction in the airbag sensors or side‑impact detection system. This incident presents a significant safety risk, and I am reporting it so NHTSA can evaluate because as I've researched there have been other incidences of similar non‑deployment issues are with 2025 Hyundai Santa Fe vehicles. I can provide photos, the police report, medical documentation, and repair estimates upon request. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Feb 2026 | VISIBILITY/WIPER | Side view camera that displays blind spot area in dash screen cluster, screen intermittently shows just a green screen and not the blind spot. | Crash: No Fire: No | Unknown |
| Feb 2026 | UNKNOWN OR OTHER | I was driving on a 5 Lane Highway when suddenly what sounded like a gunshot or grenade going off in my right ear turned out to be my sunroof shattering. I thought someone shot at me since there were traffic on my right, but when I looked to my right I saw no evidence until I looked up, then immediately felt glass particles falling in all around. | Crash: No Fire: No | Unknown |
| Feb 2026 | UNKNOWN OR OTHER | Three separate original equipment Pirelli Scorpion MS tires experienced sidewall structural failures on my 2025 Hyundai Santa Fe Calligraphy within the first 8,000 miles. One tire suffered a sudden blowout at approximately 3,000 miles. Two additional tires developed visible sidewall bubbles at approximately 6,000–8,000 miles. These failures occurred without impact damage or misuse and represent a serious safety risk. The dealership acknowledged observing one sidewall bubble during service but failed to inform me. Due to repeated structural failures, I was forced to replace all four original equipment tires at my own expense to ensure vehicle safety. I am concerned this may represent a pattern defect involving the factory-installed Pirelli Scorpion MS tires on 2025 Hyundai Santa Fe Calligraphy models. Happy to provide my receipts and documentation, and my out of pocket expense was $1,396.17. The first failure was in August, 2025 (car purchased in July) on country road setting, the second and third were both in early January under primarily highway conditions. | Crash: No Fire: No | Unknown |
| Feb 2026 | VISIBILITY/WIPER | In this car when you are driving and it is raining hard and you are on a big highway at night with cars coming towards you, the windshield does not clear and it streaks really bad so you cannot see. I have sent pictures to the dealership as well as Hyundai of what it looks like just when you clean off the windshield of snow that it streaks really bad then too and the streaks stay on there, so if you clean your window the day before and get up the next day the halo streaks are still on there. I can somewhat handle that part but when you are driving in rain and you cannot see it is very dangerous . This is a brand new car and this is the 4th time I have had it in the shop for this and they keep saying they cannot duplicate it, but they have not had it when it is raining at night. I do not even want to drive this car at night if I think it may rain because it is so bad. The manufacturer has not inspected it, only the dealership. I am driving a 2026 loaner right now because it is still in the shop but they want me to come pick it up this week saying they cannot duplicate it. If you look the 2026 has had a new windshield design and I know that it is probably because they know the 2025 design is dangerous. I cannot upload on here . Is there anyway I can get an email address to send the documents too? I can scan the receipts from the times it has been there but the conversations are all via email that I have. If I Could get an email I could send them over. | Crash: No Fire: No | Unknown |
| Feb 2026 | POWER TRAIN | After making right turn after being stopped at traffic light, when I attempted to accelerate the vehicle would not shift from low gear to higher gear(s). This caused very high engine RPMs for the time it took to pull the vehicle off to the side of the road and stop and turn of the vehicle . I looked at dash board for any indicator lights but didn’t see any. Restarted the vehicle accelerated back on to the road and the vehicle did change gears ok. Again looking for any dashboard indicator to be on but didn’t see any. The date of this incident was [XXX]. Made appointment on 2/10/26 for service to diagnose why this incident happened on 2/17/26 and to provide any necessary repairs at Columbia Hyundai, Cincinnati, Ohio. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2026 | TIRES | I am reporting premature tire wear on OEM Goodyear Assurance 235/60R18 tires installed on my AWD 2025 Hyundai Santa Fe SEL (VIN: [XXX] ). Component/System: OEM tires; documented and can be inspected at the dealership, which serves as a neutral, third-party verifier, or via submitted records. Safety risk: AWD vehicles require uniform tires; uneven tread risks drivetrain damage and unsafe handling, endangering myself and others. Confirmation: PA state inspection (11/17/2025) at 6,172 miles: Rear 3/32”, Front 5/32”. Dealer Delaney Hyundai (RO# 494892) documented the issue. Current mileage 7,074; tread wear ~1/32” per 881 miles, estimated current depth Rear 2/32”, Front 4/32”. Inspection: Documented by dealer and PA inspection; no manufacturer inspection yet. Warning symptoms: None beyond premature tread wear. Phone attempts to manufacturer: [XXX] (10:54, 7 min, snarky, refused escalation), 11:02 – 15-min hold no answer (son’s phone 8 min hold); [XXX] (11:17, 35 min), insisted on retail Goodyear center, finally agreed to supervisor callback (24–48 business hours). Requested resolution: Corporate review and replacement of all four OEM tires, including mounting, balancing, and disposal, coordinated with dealership documentation and PA inspection. No retail Goodyear referral should be required; inspection is only for verification as part of corporate review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2026 | VISIBILITY/WIPER | My name is [XXX] I live at [XXX] my phone number is [XXX] my social security is [XXX] . I own a 2025 Hyundai Santa Fe that is subject to Safety Recall 25V-808 involving the rearview camera system. On [XXX] at 12:30pm while operating my vehicle, the rearview camera malfunctioned (the image was [blank / inoperative]). Due to the loss of rear visibility, I was involved in a minor accident while backing up. At the time of the incident, I had not yet received the recall repair. The malfunction experienced is consistent with the defect described in the recall notice regarding the rearview camera harness. This incident caused [minor vehicle damage / property damage. I am reporting this to document a safety-related incident connected to an acknowledged manufacturing defect.I am requesting that this incident be reviewed as a recall-related accident and that Hyundai advise on reimbursement or compensation options. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No | Unknown |
| Feb 2026 | POWER TRAIN | I tried to drive my 2025 Hyundai Santa Fe Hybrid; the vehicle displayed a gear selection error message stating something like "gear already selected". The vehicle would not shift properly and would not power off or restart. I attempted multiple shutdown and restart attempts using the Start/Stop button with no success. The vehicle remained in this condition for about 30 minutes and would not allow normal operation or shutdown. Due to safety concerns, Hyundai roadside assistance was contacted and a tow truck was dispatched. Before the tow arrived, the vehicle spontaneously allowed shutdown without any intervention. This was a safety related failure involving the shift-by-wire system and vehicle power-down logic. The issue occurred without warning and left the vehicle inoperable. The vehicle had app 7150 miles at the time of the incident. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER | Front wipers of the vehicle stopped working with snow buildup. This was solved once by tightening a bolt but happened again while driving | Crash: No Fire: No | Unknown |
| Jan 2026 | STRUCTURE | The contact owns a 2025 Hyundai Santa Fe. The contact stated that after purchasing the vehicle new, it was discovered that all four doors had structural deformities that appeared as dents. The vehicle was taken to the dealer, who indicated that the deformities were caused by improper stamping of the doors during the manufacturing process. The contact was concerned that the structural integrity of the vehicle was compromised during the manufacturing process and was concerned about the safety of the vehicle if the vehicle was in a crash. The contact stated that the front passenger’s side door failed to properly open and close due to structural deformities. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,000. | Crash: No Fire: No | 40,000 |
| Jan 2026 | ENGINE | Car had an unintended acceleration. I had been stopped prior to entering my garage. I had started to slowly accelerate when the car accelerated hard. It took a lot of effort to stop the car. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | Immediately following routine maintenance performed at an authorized Hyundai dealership, my 2025 Hyundai Hybrid Santa Fe Calligraphy experienced a complete loss of engine oil, which resulted in the engine shutting down while driving on a highway. While traveling at highway speed with my minor daughter, the oil pressure and engine warning lights illuminated, followed by multiple error messages. The vehicle rapidly lost power, and I struggled to safely maneuver it onto the shoulder while high-speed traffic was passing. This created an immediate and life-threatening safety situation, with a real risk of being struck by other vehicles. We were stranded on the roadside for over three hours awaiting a tow, exposed to ongoing traffic danger. The dealership later advised that the incident was caused by a faulty Hyundai-supplied part, not driver error, misuse, or lack of maintenance. The vehicle had only approximately 4,000 miles at the time of failure. A sudden engine shutdown due to oil loss at highway speeds presents a severe risk of collision, injury, or death, especially when it occurs without warning. Given that a Hyundai component is implicated, I am concerned this may represent a broader safety defect affecting other vehicles. This incident caused extreme distress and endangered both myself and my child. I am submitting this complaint so that NHTSA may evaluate whether this issue warrants regulatory review or further investigation. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | I was driving at on the highway no other cars around going 80mph and the sunroof spontaneously shattered without impact. Distracting me with a loud bang and glass flying I had my wife and two kids in the car it’s a major safety issue. I’ll repeat the sunroof spontaneously shattered without impact of rock or debris. And I was traveling at a speed of 80mph on a clear highway. Distracting me with the loud bang and glass flying in and over my roof of the car | Crash: No Fire: No | Unknown |
| Jan 2026 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took it to Safelite and replaced the windshield yesterday and I got it back with a new windshield and it also had a Crack in the replacement windshield. I think Hyundai knows there's a problem with the glass which is also part of the safety system of the car. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER | Driving in light rain at 65 mph , drivers side wiper failed after using AUTO feature. Occurrd 12/23/20125. Wiper was fixed by dealership under warranty on 12/26/2025. 3 weeks later on 1/12/2026 very same situation occurred and exact same malfunction happened yet again. Drivers side wiper total non-operational again. Taken back to the dealership for repair and the Dealership said with 100% certainty issue was caused both times from ice and and snow buildup ans will not submit under warranty. Vehicle is garage kept ( heated) and had absolutely no ice or snow on the vehicle upon operation. Weather was 40+ degrees both days when malfunction occurred. Safety issue was serious due to my wife now unable to see through the window potentially causing an accident during adverse weather conditions. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN | My 2025 Hyundai Santa Fe Hybrid has recurring powertrain communication failures starting at only 67 miles and continuing at 5,300 and 6,200 miles. Diagnostic trouble codes include U010100 (lost communication with engine control module) and multiple U100xxx codes related to transmission and CAN bus communication failures. These indicate loss of communication between critical control modules. The issue has happened multiple times and remains unresolved. I am concerned this could cause drivability problems, warning lights, or sudden loss of power. This appears to be a system-level defect in the vehicle’s communication network. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER | Within a month of purchasing the vehicle [March of 2025] I was having a windshield replaced due to a crack. After I had that one installed, it needed to be replaced due to scratches on the windshield [safelite warrantied it under faulty glass]. Now within 2 weeks I have had 2 small impacts and 2 chip/cracks filled. I have never had issues with windshields in my driving career thus far like this. I understand windshields can pick up rocks and what not but searching online it doesn't seem to be an isolated incident at all. I think Hyundai may be using cheap glass or something. This is very frustrating because im constantly looking anytime I hear an impact on the windshield. Also, I do not want to be constantly calling safelite for chip repairs | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | While driving on a service road at approximately 45 mph, the corner side glass on my 2025 Hyundai Santa Fe shattered suddenly and without warning. There was no impact from a rock or object, and no other vehicles were present that could have caused debris. We had just entered the service road, and road conditions were normal. My [XXX] was seated in the front passenger seat at the time of the incident. The glass shattered inward, and the only thing preventing glass from entering the cabin was the window tint holding the shattered pieces together. This presented a serious safety hazard, as occupants could have been injured if the tint had not contained the glass. Once parked in my garage, I took pictures and tried to examine the damage but the window was still crackling and popping. My husband was able to inspected the window immediately after he returned home and confirmed there is no visible rock chip or point of external impact. The fracture pattern appears to originate from inside the glass or along the edge, consistent with a stress fracture or defect rather than road damage. This failure occurred under normal driving conditions with no accident, no debris strike, and no extreme temperature change. The sudden shattering while driving posed a significant risk to driver control and passenger safety, especially with multiple children in the vehicle. I am also aware of other owner complaints involving unexplained glass cracking or shattering on Hyundai Santa Fe vehicles, which raises concern that this may represent a broader defect rather than an isolated incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | My car was locked and battery had died. I was able to get in car with key from fob. I had to put car charger on battery in order to start car. This car is a year old with 18,531 miles | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I am submitting this complaint to formally report ongoing and unresolved vehicle safety defects involving a leased 2025 Hyundai Santa Fe. These defects include persistent toxic or chemical odors inside the passenger cabin, electrical and body control system malfunctions, and unintended vehicle operations that present serious risks to occupant health, vehicle security, and public safety. Despite multiple service visits and repeated requests, Hyundai dealerships have refused or failed to conduct comprehensive diagnostic testing, leaving the vehicle in an unsafe and unreliable condition. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE | I am reporting a safety hazard with the Driver Monitoring/Driver Assistance system in my 2025 Hyundai Santa Fe SEL (VIN: [XXX] ). The system frequently misinterprets my normal driving behavior as inattentiveness and triggers constant, loud beeping while I am driving. In many cases, it also disables assistance functions mid‑drive, which is dangerous and unexpected. The false alerts appear to be caused by the system misreading my eyes due to their natural shape and size. This issue does not occur with my wife, who has larger eyes, which indicates the system is biased toward certain physiologies and does not reliably detect all drivers. I have tested this repeatedly: if I strain my eyes unnaturally wide, the alerts stop, but this is extremely uncomfortable and only sustainable for a few seconds. The system is effectively pressuring the driver to adopt unsafe, unnatural behavior to avoid constant alarms. Environmental conditions such as sun glare, rain, and darkness make the false alerts even more frequent. The sudden loud beeping is startling and forces me to divert attention from the road. The unexpected loss of assistance features during driving further increases the risk of an accident. This system is not functioning as an assistive feature. Instead, it creates distraction, encourages unsafe compensatory behavior, and fails to accommodate normal variations in driver physiology. I request that NHTSA investigate whether Hyundai’s driver monitoring system meets safety and reliability standards and require corrective action if necessary. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |