Complaint volume
78 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Ford Explorer Complaints
78 consumer-submitted complaints on record for the 2025 Ford Explorer, grouped by component category.
78 Total complaints
6 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, power train, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 12 complaints, with an average reported failure mileage of 3,799 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, power train, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Ford Explorer complaints?
6 Crash
0 Fire
3 Injury
0 Fatality
1 Towed
2 Medical attention
What are the most common 2025 Ford Explorer complaint categories?
UNKNOWN OR OTHER 9
POWER TRAIN 8
VISIBILITY/WIPER 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 3
STEERING 3
STRUCTURE 3
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER 2
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE 2
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 2
78 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2025 | SEAT BELTS | On a brand new 2025 Ford Explorer the 2nd row seatbelt was never bolted in. The seatbelt was hooked into the bottom so at a glance it looked correctly installed. But after having to remove a car seat the plastic covering looked like it was detaching. After gently pulling the plastic covering came up and the metal bottom of the seatbelt came out. Brought it to a Ford dealer and they confirmed that there is no bolt holding the seatbelt in and there were no threads, meaning there was never a bolt. | Crash: No Fire: No | Unknown |
| Jul 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Brakes failed while coming to a red light. Turned to the right and into rock landscaping and pushed the ebrake to stop. Antilock brake failure came up and pre collision assist said was no longer available. Had to have it taken to Ford dealership. They replaced brake booster and brake lines and tried to reprogram computer but brakes keep locking up . So there are keeping for now to figure out the problems | Crash: No Fire: No | Unknown |
| Jul 2025 | STRUCTURE | My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall. | Crash: No Fire: No | Unknown |
| Jul 2025 | LATCHES/LOCKS/LINKAGES | The contact owns a 2025 Ford Explorer. The contact stated while driving approximately 1 MPH and pulling into the garage, the liftgate opened unintendedly, scraping the garage door. The contact worked on the vehicle and temporarily repaired the liftgate. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case due to the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,200. | Crash: No Fire: No | 1,200 |
| Jul 2025 | VISIBILITY | The contact owns a 2025 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V157000 (Visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | Gateway module does not work. I've had my 2025 vehicle since 11/21/2024 (over 7 months) and it has never worked. I have not had a safety update since 05/2024 when it was at the factory. There has been many OTA updates and updates that need to be preformed at dealership and have not had any completed. I have a PCM safety recall that can't be preformed because of the gateway module not being available to dealerships. Ford Engineers know about the problem and still has not released any parts. It can cause many unsafe issues because codes do not show up on the mechanics machines. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | Just before [XXX] on [XXX], I was driving [XXX] near Bakersfield, CA. I was going approximately 60 mph. The outside temperature was about 88° and I had the inside a/c set at 69°. I was the only vehicle on the road at the time. I first noticed the technology screen glitching which caught me off guard. It settled back to normal after several seconds. Then, within moments I heard a boom. I pulled off of the road to find the front portion of my panoramic sunroof exploded outward/upward. There were no holes in the glass or signs of impact. The cloth glass cover was open at the time. Some glass dust rained down into the vehicle but the glass was initially intact. I closed the inside cover to prevent more glass from falling into the vehicle. I contacted the dealer to see what to do and they instructed me to bring the vehicle to them. While driving the vehicle to the dealership some of the glass flew off the top of the vehicle leaving a hole in the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN,UNKNOWN OR OTHER | After the Ford recall software update, the gear shifter will turn itself out of park and either into drive or reverse. The software update was in regards to the PCM resetting itself. We took it to the Ford dealer and because they can not duplicate the problem, the truck was returned to us. it has happened to us more than once and it is very alarming. I have two children on top of other children in the neighborhood. I don't trust this truck to stay in park even with it off at this point. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | Rear panel of the sunroof exploded on the highway. Only 8200 miles on the vehicle. There were no other cars around to kick up a stone and I was not near any overpasses. Heard a loud popping noise followed by the sound of glass falling. Glass was down my back, in my hair and in my seat, as well as all over the back of the car. Luckily, children were not in the car. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | 6/2/25 tried to start vehicle, codes coming up and car would not start 6/6/25 car was in park running, starting chiming with alarms, the same alarms that came up a few days before. | Crash: No Fire: No | Unknown |
| Jun 2025 | VISIBILITY/WIPER | When raining water droplets accumulate on the 2025 Explorer rear view camera lens obscuring the image and in some cases rendering it completely useless. Earlier models such as the 2014 Ford Explorer had the camera positioned in a manner where this did not happen and it stayed clean. Later Explorer models had the ability to clean the lens by activating the rear wiper's washer which squirted washer fluid on it. | Crash: No Fire: No | Unknown |
| Jun 2025 | SUSPENSION,POWER TRAIN | Vehicle has 5700 miles on it. At roughly 3000 miles I noticed a clunk or tension thud at speeds under 12 mph, both moving forward and in reverse. Brought the vehicle to the dealer and was told it was unsafe to drive. Thus far they have replaced strut mount bushings and have told me the transmission mount was loose and that they have not been able to determine why. My impression is the transmission mount is a significant safety issue in that the vehicle could loose power and subsequent control at any time if the connection worsened or just happened again. | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | Since I have purchased this vehicle in November, I have noticed that the odometer will change for the time that I park to the time that I returned. I have an Excel file with over 700 log entries going back to the beginning of March. Along with photos of the dashboard to back up claims. I have attached two simple photos. You could see by the trip odometer clock that there was only a few seconds between the photos, but if you look at the odometer has changed by .2 miles. | Crash: No Fire: No | Unknown |
| May 2025 | SERVICE BRAKES,ELECTRICAL SYSTEM | The contact owns a 2025 Ford Explorer. The contact stated that while at an intersection at a stop light attempting to make a turn at 5 MPH, the brake pedal was hard when depressed, and the vehicle continued to move. As a result, the vehicle crashed into the rear of another vehicle. The air bags did not deploy. The front camera was not operational. There were no warning lights illuminated. There were no reported injuries, fire, or police reports filed. The contact was able to continue to drive. The vehicle was taken to the local dealer, who test-drove the vehicle and was unable to determine the failure. The vehicle was not diagnosed or repaired. The contact called another dealer, J. O. Williams Motors419 E Broadway Ave, Gladewater, TX 75647, and reported the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred him to another local dealer. The failure mileage was approximately 4,000. | Crash: Yes Fire: No | 4,000 |
| Apr 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I bought the car in December and I was only able to take it out on the road in January, when it started to have problems with the software and brake system. I brought it to the dealer's workshop where I bought it, but they haven't solved anything and they say that the faults the car presents are normal. | Crash: No Fire: No | Unknown |
| Mar 2025 | POWER TRAIN | The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed through a drive-thru, the Auto Hold feature was activated, but the vehicle failed to respond. No warning light was illuminated. The contact opened the front driver's side door, causing the transmission to inadvertently shift to park (P), and the vehicle turned off. The vehicle failed to restart until a tow truck driver had disconnected and reconnected the battery. The vehicle was taken to the dealer, who updated the software for the SYNC module (APIM), gear shift module, powertrain control module (PCM), and Anti-Lock Brake System (ABS) module, as well as an oil change. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 8,967. | Crash: No Fire: No | 8,967 |
| Mar 2025 | SUSPENSION | The contact owns a 2025 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact heard an abnormal rattling sound coming from underneath the vehicle. A dealer was contacted. The vehicle was then taken to the dealer where it was diagnosed and determined that the front struts needed to be replaced. The front shocks were replaced, and the vehicle was repaired. The contact stated that the front struts had been replaced twice; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 2,289. | Crash: No Fire: No | 2,289 |
| Mar 2025 | VISIBILITY,STRUCTURE | The contact owns a 2025 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the doors and windows. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100. | Crash: No Fire: No | 100 |
| Mar 2025 | UNKNOWN OR OTHER,SERVICE BRAKES | Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV. | Crash: Yes Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automatic braking. The interior screens have been reprogrammed twice to fix glitches. the rear hatch has been reprogrammed. The windows continue to randomly roll up and down on their own. My engine decided to not start for an hr before randomly turning on for no reason. And to top it all off the windshield washer fluid no longer wants to work. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | The system control display (radio screen) and the digital instrument cluster reboot (screens go black) approximately every 10-minutes while driving. During the screen going black, driver is unaware of speed, condition of vehicle. It is unknown if safety features such are active during these periods. The vehicle has been at dealer since January 2nd, 2025. Today in Feb 13, 2025 Dealer is working with Ford engineering, and they determined the main computer module needed replacing. No other issues were detected prior to the issue identified. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to the dealer on several occasions and several unknown software updates were performed. The contact stated that due to the software updates performed on the vehicle in such a short while, the contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure and filed a claim. The vehicle was not repaired. The failure mileage was approximately 3,000. | Crash: No Fire: No | 3,000 |
| Jan 2025 | VEHICLE SPEED CONTROL | The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warning light was illuminated. During the failure, there were two teenagers and a toddler in a car seat during the failure. No injuries were sustained. A Police report was not filed. The vehicle remained at the residence and the contact was waiting on the Insurance Company to inspect the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and the contact was referred to the Insurance Company for assistance and then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 400. | Crash: Yes Fire: No | 400 |
| Dec 2024 | COMMUNICATION | Software for phone has failed 6 times. In the repair shop at dealer 7 out of 9 weeks owned. Dealer couldn't replicate until this visit. Couldn't use law required hands free system because people could not hear me while I could hear them perfectly | Crash: No Fire: No | Unknown |
| Dec 2024 | UNKNOWN OR OTHER | Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available. | Crash: No Fire: No | Unknown |