Complaint volume
87 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Ford Explorer Complaints
87 consumer-submitted complaints on record for the 2025 Ford Explorer, grouped by component category.
87 Total complaints
6 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, power train, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 12 complaints, with an average reported failure mileage of 3,799 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, power train, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Ford Explorer complaints?
6 Crash
0 Fire
3 Injury
0 Fatality
1 Towed
2 Medical attention
What are the most common 2025 Ford Explorer complaint categories?
UNKNOWN OR OTHER 10
POWER TRAIN 9
ELECTRICAL SYSTEM 7
VISIBILITY/WIPER 6
STEERING 4
STRUCTURE 4
FORWARD COLLISION AVOIDANCE 3
SERVICE BRAKES 3
VEHICLE SPEED CONTROL 3
AIR BAGS 2
87 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2025 | SUSPENSION | The contact owns a 2025 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact heard an abnormal rattling sound coming from underneath the vehicle. A dealer was contacted. The vehicle was then taken to the dealer where it was diagnosed and determined that the front struts needed to be replaced. The front shocks were replaced, and the vehicle was repaired. The contact stated that the front struts had been replaced twice; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 2,289. | Crash: No Fire: No | 2,289 |
| Mar 2025 | VISIBILITY,STRUCTURE | The contact owns a 2025 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the doors and windows. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100. | Crash: No Fire: No | 100 |
| Mar 2025 | UNKNOWN OR OTHER,SERVICE BRAKES | Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV. | Crash: Yes Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automatic braking. The interior screens have been reprogrammed twice to fix glitches. the rear hatch has been reprogrammed. The windows continue to randomly roll up and down on their own. My engine decided to not start for an hr before randomly turning on for no reason. And to top it all off the windshield washer fluid no longer wants to work. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | The system control display (radio screen) and the digital instrument cluster reboot (screens go black) approximately every 10-minutes while driving. During the screen going black, driver is unaware of speed, condition of vehicle. It is unknown if safety features such are active during these periods. The vehicle has been at dealer since January 2nd, 2025. Today in Feb 13, 2025 Dealer is working with Ford engineering, and they determined the main computer module needed replacing. No other issues were detected prior to the issue identified. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to the dealer on several occasions and several unknown software updates were performed. The contact stated that due to the software updates performed on the vehicle in such a short while, the contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure and filed a claim. The vehicle was not repaired. The failure mileage was approximately 3,000. | Crash: No Fire: No | 3,000 |
| Jan 2025 | VEHICLE SPEED CONTROL | The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warning light was illuminated. During the failure, there were two teenagers and a toddler in a car seat during the failure. No injuries were sustained. A Police report was not filed. The vehicle remained at the residence and the contact was waiting on the Insurance Company to inspect the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and the contact was referred to the Insurance Company for assistance and then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 400. | Crash: Yes Fire: No | 400 |
| Dec 2024 | COMMUNICATION | Software for phone has failed 6 times. In the repair shop at dealer 7 out of 9 weeks owned. Dealer couldn't replicate until this visit. Couldn't use law required hands free system because people could not hear me while I could hear them perfectly | Crash: No Fire: No | Unknown |
| Dec 2024 | UNKNOWN OR OTHER | Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available. | Crash: No Fire: No | Unknown |
| Dec 2024 | STRUCTURE | The contact owns a 2025 Ford Explorer. The contact stated that while the vehicle was parked in a parking lot, while attempting to exit the vehicle, the front driver’s side door panel separated from the door frame. The vehicle was taken to a local dealer where the vehicle was inspected. The contact was advised to wait for several days before a solution could be provided. The vehicle was temporarily repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,600. | Crash: No Fire: No | 1,600 |
| Dec 2024 | POWER TRAIN | We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall eligible. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE | I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this new Explorer does not give an audible warning until about 4 feet near a vehicle slowing down and no braking for at least 3 feet before a collision. I believe anyone in my vehicle are at risk of a collision. I have taken it to the dealer with this concern, it was put on the diagnostic and they found nothing wrong. The sales manager took my vehicle out to verify this problem, following another vehicle that had stopped to make a left turn and if we would have been going any faster we would have hit them, the audible went off and the braking worked at the same time , within 3-4 feet of hitting that car. I drive this car everyday and have never had any kind of warning given to me . I believe the settings are NOT sensitive enough to work properly. I am to the point as to why did I order and pay for these features if I don't get the benefit of them. I have become very fearful for my family with the way these features aren't working as they did on my prior Explorer. I asked the technician at the dealership if they could change the sensitivity and he said no , unless Ford said to do this. I think the warning should be sooner. | Crash: No Fire: No | Unknown |