Complaint volume
194 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Chevrolet Equinox Complaints
194 consumer-submitted complaints on record for the 2025 Chevrolet Equinox, grouped by component category.
194 Total complaints
6 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 0 fire reports, 2 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 20 complaints, with an average reported failure mileage of 9,286 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Chevrolet Equinox complaints?
6 Crash
0 Fire
2 Injury
0 Fatality
4 Towed
3 Medical attention
What are the most common 2025 Chevrolet Equinox complaint categories?
ELECTRICAL SYSTEM 26
UNKNOWN OR OTHER 24
VISIBILITY/WIPER 15
POWER TRAIN 11
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 9
EXTERIOR LIGHTING 6
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 6
ENGINE 5
FORWARD COLLISION AVOIDANCE 4
ELECTRICAL SYSTEM,EXTERIOR LIGHTING 3
194 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | POWER TRAIN | Transmission fluid leaking from the bolts | Crash: No Fire: No | Unknown |
| Jan 2026 | STEERING,POWER TRAIN,SERVICE BRAKES | The car automatically brakes when nothing is in front of you and all of sudden it slams on its breaks. This is going to cause someone to rear end you. The steering is all over the road and does. It feels safe to drive. Transmission gets stuck and revs really high until it catches and they say nothing is wrong. Safety sensors go off all the time and nothing is near you. Key fob not detected, multiple awd issues | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,FORWARD COLLISION AVOIDANCE | OnStar Module malfunctioned, has been diagnosed and awaits identification of specific type of module to determine if one is available or if it is one that will be on back order. The safety of myself and my family was put at risk, along with others, when vehicle braking system randomly activated and slammed on the brakes despite clear highways all around, almost causing us to be rear-ended more than once. This has happened prior to 12/01 several times randomly but we assumed the sensor was sensitive and was picking up something we couldn't see, however this was not the case in this situation. The battery keeps going dead and needing jumped and there are numerous warning messages/lamps. Dealer service department confirmed OnStar module failure and need for replacement, has not yet reproduced braking issues. Vehicle is currently at dealership service department for inspection and was deemed unsafe to drive at this time. Dealer stated they had no loaner vehicles to supply and instructed us GM would reimburse up to $45 daily for rental at Enterprise, so a rental vehicle was obtained and placed on waiting list at two different dealerships for loaner vehicle. WiFi and Navigation System originally quit working, then car battery started dying and requires being jumped multiple times if not driven within 8 hours, Received alerts off and on of "Lane Change Alert System Off", "Service Parking Break", "Adaptive Cruise Control Temp Unavailable", "Service Power Steering", "Service Electronic Stability Control", "Service Transmission Now, Unable to shift soon", and cruise control/Lane assist etc quit working. We became stranded in another town and had to purchase a portable jumper. Dealer currently has no anticipated repair date. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER,LANE DEPARTURE | The windshield is a major safety issue. It is distorted, warped, and wavy. The dealership has ordered a replacement, but I’m worried it will be the same. As for the blind spot warning, it flashes when there is nothing present. The dealership cannot replicate, and I am not able to record when driving. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | I am submitting this letter to formally notify the NHTSA of a safety critical defect in my 2025 Chevrolet Equinox Activ starting on 12/9/25 involving the Telematics Control Module (TCM), GM part number 85669062. This defect results in intermittent or complete failure of essential OnStar safety functions, including Automatic Crash Response, emergency communication, and accurate GPS location reporting. During normal driving, the vehicle experiences the following failures: •Loss of telematics connectivity •Inability of OnStar services to initialize or maintain a connection •GPS location drift or inaccurate positioning •Failure to reliably transmit vehicle location or contact emergency services These failures occur without user action and under normal operating conditions. The defect directly impairs systems intended to provide crash detection and emergency communication. If a collision occurs, the vehicle may not contact emergency services or may transmit an incorrect location. This represents a loss of a safety system that General Motors advertises as part of the vehicle’s crash response capability. On December 9, 2025, my Chevrolet dealer confirmed that the Telematics Control Module had failed and requires replacement. General Motors has placed this part on national backorder with no estimated availability, leaving the vehicle in an unsafe condition with no available remedy. General Motors has not issued a recall, service bulletin, or customer satisfaction program addressing this defect. The absence of available replacement parts suggests a potential supplier level issue affecting multiple vehicles. Given the safety implications, part unavailability, and potential for a broader pattern of failures, I respectfully request that NHTSA: •Review this defect as a potential systemic issue •Evaluate whether similar failures are occurring in other GM vehicles •Consider opening a Preliminary Evaluation (PE) if warranted. Thank you. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | I am on 20 service calls.Mine is currently having onstar issues screens glitching, Apple CarPlay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying GM said my warranty is voided due to a aftermarket part | Crash: No Fire: No | Unknown |
| Jan 2026 | LANE DEPARTURE | vehicle gives false blind side alerts on driver side. Happens when no objects are approaching. Happens when vehicles pass from opposite direction. System otherwise works as advertised. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The vehicle’s display screen intermittently goes black, rendering the rearview camera inoperative. This failure significantly impairs rear visibility and creates a safety hazard while reversing | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The vehicle’s heating system operates intermittently or takes an excessive amount of time to produce heat, reducing cabin visibility and comfort in cold conditions and creating a potential safety concern. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | Telematics unit in my Chevrolet equinox EV 2025 has failed. GPS/navigation/wifi does not work anymore. Calls to onStar for collision data / support in emergencies also do not work anymore. Also, basic features on the myChevrolet app to unlock/lock the car do not work. This happened gradually over time. Around 6 months after owning the vehicle, the GPS unit would sometimes randomly turn on/off and show my current location 1-2 miles away from my actual location. Then around 9 months after owning the vehicle, the unit as a whole failed and the whole tablet doesn’t work anymore. The dealer initially claimed that it was an issue with my onStar plan, but it is actually an issue with the telematics unit that needs to be replaced. This is a very well known problem is searched online across all newer GM vehicles that depend on Onstar. | Crash: No Fire: No | Unknown |
| Dec 2025 | VISIBILITY/WIPER | You can't see clearly out the windshield while driving during the day or night due to dashboard reflection on the windshield. The defect is highly publicised on the internet and on Equinox EV forums. I was told it is an engineering defect due to the windshield's angle and cannot be fixed. I have asked Chevrolet to do a buyback because, even with the TSB fix for the dash cover, it doesn't fully address the safety issue. Chevrolet should not be selling vehicles with window glare that makes it impossible for the driver to see the driving field clearly 30-50% of the time, as it is for me when driving the Chevrolet Equinox EV. I don't feel safe. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in May. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the OnStar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. They also do not know if they have a loaner for me. This creates a safety risk because the vehicle can become inoperable without warning, potentially stranding the driver. The issue has been reproduced and confirmed by the dealership. Prior to the failure, the OnStar system stopped functioning, but no warning lights appeared on the dashboard. My Chevy App stopped working 26 days ago as well. I now have a Loan payment to make for a car that isn't even working and brand new. Dealership doesn't know a timeframe either. | Crash: No Fire: No | Unknown |
| Dec 2025 | EXTERIOR LIGHTING | While driving in snowy conditions the headlights become packed with snow and slush. Lights become dim and I’ve had to pull over in unsafe conditions to clear them. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | My vehicle randomly turns off the foward collision system causing its supercruise system and adaptive cruise control to turn off while driving on the highway potentially causing and accident. I took it to the dealer in marlton NJ with the foward collision fault light on and they cant find anything wrong with the system as it resets itself after thr vehicle is turned off for two minutes. On our Facebook page I am not the only one who is experiencing this I will attach some documents of similar issues apparently GM has been aware of this for a while and no fix yet. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | My Equinox EV telematics module does not work. Prevents the use of navigation features and Onstar navigation features. | Crash: No Fire: No | Unknown |
| Dec 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | This complaint is to clarify and supplement a previous report. The issues began in August 2025, not September. Initially, the vehicle presented abnormal fuel range fluctuations, including while stationary, as well as intermittent “Key Missing” warnings while driving and display black spots. These issues were reported to dealerships and GM without resolution. Over time, the condition has progressively worsened, and additional symptoms have developed, including abnormal noises and, more recently, transmission hesitation during the initial gears, requiring me to reduce speed for the vehicle to respond properly. The escalation of these issues over time raises ongoing safety concerns. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | I am the owner of a 2025 Chevrolet Equinox EV and have experienced ongoing and unresolved issues with the vehicle’s connectivity systems — including OnStar, internet access, GPS functionality, and over-the-air (OTA) updates. The problem first began in late July 2025, when I suddenly lost both internet connectivity and GPS navigation. During that episode, I was unable to use the OnStar system or navigation tools. Although the issue self-corrected after a few days, the instability raised concerns. The issue returned later in the year, and I visited my local Chevrolet dealer on November 24th, 2025, where a reset was attempted. While temporarily effective, the problem recurred. A follow-up service appointment on December 8th, 2025, confirmed that the Telematics Communication Control Module had failed — the same hardware component that controls OnStar access, vehicle geo-location, navigation, and software updates. At that time, I was informed by the service advisor that several other EVs were experiencing the same issue and that the replacement part was on national backorder, with some customers waiting more than two months. I was not given a clear estimate of when the part would arrive. This issue has effectively disabled: All OnStar connectivity (a paid subscription service), The vehicle’s ability to receive manufacturer-recommended OTA software updates, GPS navigation and location services, including vehicle tracking — a feature relied upon by my insurance company. Given the widespread nature of this issue, the lack of available parts, and the critical role of these systems in vehicle safety and functionality, I believe this constitutes a serious safety and consumer-protection concern. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | Check engine light was on after just sitting in the snow for two days. Dealer is saying that it is a fuel injector and something with the gas. I hope this fixes it. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My car threw on the check engine light and a note flashed on the screen and car just slowed down immediately. I had to press on the brakes really hard to get it home and then the transmission wouldn’t go in reverse. I took it to the dealer and they couldn’t duplicate the problem but said the battery contacts weren’t tight. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My daughter was driving and she said the check engine light started blinking and the car slowed down immediately. She had to press the gas to get it into a gas station. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | Telematics Module failure. Vehicle is no longer able to provide GPS location. This is rendered all safety features and OnStar features for accident detection useless. Dealer states parts are on backorder with no ETA. Calls the GM result in no estimated ETA or part availability. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | - The telematics module is bad, resulting in vehicle having no connectivity (GPS, entertaintment system, updates) - The car has no other means of hands-free operation for navigation software (no CarPlay or similar phone projection technology) - GM is unable or unwilling to supply the parts for warranty repair. - It is illegal to use the phone while operating vehicle in my state (Florida) | Crash: No Fire: No | Unknown |
| Dec 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | The vehicle has ongoing and worsening electronic and safety-related issues. The fuel range and fuel economy fluctuate abnormally and frequently, sometimes even while the vehicle is stopped. The infotainment screen has experienced intermittent black areas/partial blackout while driving, affecting system reliability. Recently, the automatic transmission began hesitating during the initial gears, behaving abnormally and requiring me to reduce speed for the vehicle to respond properly. This occurs consistently. These issues have been reported multiple times to the dealership and GM with no resolution, and communication has stopped. I am concerned the vehicle is unsafe to drive and could fail unexpectedly. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | No component failures at this time. My dealer stated that the continued on/off of my check engine light is that of a " GM engineering flaw/ issue" without any remedy at this time. I have been advised to continue to drive the vehicle with check engine light on as no remedy is available at this time. The flaw was disclosed by GM in 4/2025, bought my vehicle in 6/25 - No remedy as of 12/12/2025 - This is more of an FYI than formal complaint. | Crash: No Fire: No | Unknown |