Complaint volume
209 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Chevrolet Equinox Complaints
209 consumer-submitted complaints on record for the 2025 Chevrolet Equinox, grouped by component category.
209 Total complaints
7 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 23 complaints, with an average reported failure mileage of 9,798 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Chevrolet Equinox complaints?
7 Crash
0 Fire
3 Injury
0 Fatality
4 Towed
4 Medical attention
What are the most common 2025 Chevrolet Equinox complaint categories?
ELECTRICAL SYSTEM 29
UNKNOWN OR OTHER 24
VISIBILITY/WIPER 16
POWER TRAIN 11
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 9
EXTERIOR LIGHTING 6
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 6
ENGINE 5
FORWARD COLLISION AVOIDANCE 4
FUEL/PROPULSION SYSTEM 4
209 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2025 | VISIBILITY/WIPER | You can't see clearly out the windshield while driving during the day or night due to dashboard reflection on the windshield. The defect is highly publicised on the internet and on Equinox EV forums. I was told it is an engineering defect due to the windshield's angle and cannot be fixed. I have asked Chevrolet to do a buyback because, even with the TSB fix for the dash cover, it doesn't fully address the safety issue. Chevrolet should not be selling vehicles with window glare that makes it impossible for the driver to see the driving field clearly 30-50% of the time, as it is for me when driving the Chevrolet Equinox EV. I don't feel safe. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in May. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the OnStar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. They also do not know if they have a loaner for me. This creates a safety risk because the vehicle can become inoperable without warning, potentially stranding the driver. The issue has been reproduced and confirmed by the dealership. Prior to the failure, the OnStar system stopped functioning, but no warning lights appeared on the dashboard. My Chevy App stopped working 26 days ago as well. I now have a Loan payment to make for a car that isn't even working and brand new. Dealership doesn't know a timeframe either. | Crash: No Fire: No | Unknown |
| Dec 2025 | EXTERIOR LIGHTING | While driving in snowy conditions the headlights become packed with snow and slush. Lights become dim and I’ve had to pull over in unsafe conditions to clear them. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | My vehicle randomly turns off the foward collision system causing its supercruise system and adaptive cruise control to turn off while driving on the highway potentially causing and accident. I took it to the dealer in marlton NJ with the foward collision fault light on and they cant find anything wrong with the system as it resets itself after thr vehicle is turned off for two minutes. On our Facebook page I am not the only one who is experiencing this I will attach some documents of similar issues apparently GM has been aware of this for a while and no fix yet. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | My Equinox EV telematics module does not work. Prevents the use of navigation features and Onstar navigation features. | Crash: No Fire: No | Unknown |
| Dec 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | This complaint is to clarify and supplement a previous report. The issues began in August 2025, not September. Initially, the vehicle presented abnormal fuel range fluctuations, including while stationary, as well as intermittent “Key Missing” warnings while driving and display black spots. These issues were reported to dealerships and GM without resolution. Over time, the condition has progressively worsened, and additional symptoms have developed, including abnormal noises and, more recently, transmission hesitation during the initial gears, requiring me to reduce speed for the vehicle to respond properly. The escalation of these issues over time raises ongoing safety concerns. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | I am the owner of a 2025 Chevrolet Equinox EV and have experienced ongoing and unresolved issues with the vehicle’s connectivity systems — including OnStar, internet access, GPS functionality, and over-the-air (OTA) updates. The problem first began in late July 2025, when I suddenly lost both internet connectivity and GPS navigation. During that episode, I was unable to use the OnStar system or navigation tools. Although the issue self-corrected after a few days, the instability raised concerns. The issue returned later in the year, and I visited my local Chevrolet dealer on November 24th, 2025, where a reset was attempted. While temporarily effective, the problem recurred. A follow-up service appointment on December 8th, 2025, confirmed that the Telematics Communication Control Module had failed — the same hardware component that controls OnStar access, vehicle geo-location, navigation, and software updates. At that time, I was informed by the service advisor that several other EVs were experiencing the same issue and that the replacement part was on national backorder, with some customers waiting more than two months. I was not given a clear estimate of when the part would arrive. This issue has effectively disabled: All OnStar connectivity (a paid subscription service), The vehicle’s ability to receive manufacturer-recommended OTA software updates, GPS navigation and location services, including vehicle tracking — a feature relied upon by my insurance company. Given the widespread nature of this issue, the lack of available parts, and the critical role of these systems in vehicle safety and functionality, I believe this constitutes a serious safety and consumer-protection concern. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | Check engine light was on after just sitting in the snow for two days. Dealer is saying that it is a fuel injector and something with the gas. I hope this fixes it. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My car threw on the check engine light and a note flashed on the screen and car just slowed down immediately. I had to press on the brakes really hard to get it home and then the transmission wouldn’t go in reverse. I took it to the dealer and they couldn’t duplicate the problem but said the battery contacts weren’t tight. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My daughter was driving and she said the check engine light started blinking and the car slowed down immediately. She had to press the gas to get it into a gas station. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | Telematics Module failure. Vehicle is no longer able to provide GPS location. This is rendered all safety features and OnStar features for accident detection useless. Dealer states parts are on backorder with no ETA. Calls the GM result in no estimated ETA or part availability. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | - The telematics module is bad, resulting in vehicle having no connectivity (GPS, entertaintment system, updates) - The car has no other means of hands-free operation for navigation software (no CarPlay or similar phone projection technology) - GM is unable or unwilling to supply the parts for warranty repair. - It is illegal to use the phone while operating vehicle in my state (Florida) | Crash: No Fire: No | Unknown |
| Dec 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | The vehicle has ongoing and worsening electronic and safety-related issues. The fuel range and fuel economy fluctuate abnormally and frequently, sometimes even while the vehicle is stopped. The infotainment screen has experienced intermittent black areas/partial blackout while driving, affecting system reliability. Recently, the automatic transmission began hesitating during the initial gears, behaving abnormally and requiring me to reduce speed for the vehicle to respond properly. This occurs consistently. These issues have been reported multiple times to the dealership and GM with no resolution, and communication has stopped. I am concerned the vehicle is unsafe to drive and could fail unexpectedly. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | No component failures at this time. My dealer stated that the continued on/off of my check engine light is that of a " GM engineering flaw/ issue" without any remedy at this time. I have been advised to continue to drive the vehicle with check engine light on as no remedy is available at this time. The flaw was disclosed by GM in 4/2025, bought my vehicle in 6/25 - No remedy as of 12/12/2025 - This is more of an FYI than formal complaint. | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING | The contact owns a 2025 Chevrolet Equinox. The contact stated that while depressing the accelerator pedal from a stop, the power steering became inoperable. Several warning lights were illuminated. A dealer was contacted. The vehicle was towed to a dealer, where it was diagnosed, and determined that the front camera had failed and caused the power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to speak with management and to file a claim. The approximate failure mileage was 8,300. | Crash: No Fire: No Towed | 8,300 |
| Dec 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I placed my foot on the brake to start my vehicle and when I pushed the start button my brake pedal went to the floor and warning came up stating brake failure ect. I contacted the dealership and was told to drive it to them so the could put it on the scope and tell me if it is safe to drive. I did and then was told it was a master brake cylinder failure and not safe to drive. In researching this is a know failure by gm service notice N252494220 | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Telematic Module System is malfunctions with a nationwide recall on the part. Chevy representatives have no date for when the part will be in. The computer system in the car is not working. I can't reach OnStar the internet I pay for doesn't work. My car has been in the service department for a month this year for the same problem and it's out again. Engineers from Chevy have worked on it as well. I need help with this situation. It's possible that the this failure could drain my battery causing it stop while driving. The service department and Chevy customer service just keep apologizing with no real dates on when this part will be in. | Crash: No Fire: No | Unknown |
| Dec 2025 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | While driving today at about 21 mph, when a warning came on that my car had brake assist failure. It said the speed would be limited and to break hard to enable the car to stop.. I was able to get to a parking lot safely, but my car did not break at the stoplight and went straight through. Luckily there was no one coming.. my car is at the dealership now and they are finding no issue and nothing showed up on my Chevy app. From the articles I have read it said this issue is something that happens on cars that do not have super drive. I drive a 2005 Chevy equinox RS with super Dr. so clearly the brake problem is happening on this vehicle as well.. it took all my strength to get the vehicle to stop.. I called OnStar and was going to have it towed and turned the car off. Once the car came back on all of the warning lights were gone, and then the car drove fine.. I got lucky today, but this is an issue that still needs to be addressed.. The issue was supposed to be taken care of in 2024. I just purchased my 2005 in September and I have 3100 miles on the car.. I was driving in a rural area with many hills and was scared to death. I had to keep my foot all the way on the brakes the entire time to keep myself at a slow speed.. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM | On November 30, 2025, while driving my 2025 Chevy Equinox EV LS, the vehicle displayed a “Service High Voltage System” warning message on the center screen indicating an issue with the vehicle’s high‑voltage electrical system and that some driving and/or charging functionality may not be available. The high‑voltage battery and related components are still in the vehicle and available for inspection upon request. This fault could cause sudden loss or limitation of driving or charging capability, which may increase the risk of being stranded in traffic or in unsafe locations. Beginning in the first week of November 2025, the myChevrolet app has continuously shown a “Lithium‑Ion Battery – Schedule Service Now” alert under Diagnostics, even though no corresponding warning appeared in the vehicle until November 30. I presented the in‑app lithium‑ion battery warning to the Chevrolet dealer earlier in November; they declined to act on it, stated they do not rely on the app, and asked me to reschedule and return later, so the issue has not yet been reproduced or confirmed by a dealer or independent shop. The vehicle has not been inspected by the manufacturer, police, insurance, or others specifically for this high‑voltage/battery issue. The only prior symptoms were the persistent lithium‑ion battery service notification in the myChevrolet app since early November and, as of November 30, the in‑vehicle “Service High Voltage System” warning message. | Crash: No Fire: No | Unknown |
| Nov 2025 | EXTERIOR LIGHTING | The headlights are recessed. When driving in the snow they catch the snow and block the light from coming out. I was driving home last night in a snow storm and couldn’t see very far ahead of me because my headlights were packed full of snow. The LED lights don’t produce heat to melt the snow, and there’s nowhere for the snow to fall out from so the snow and road grime just keeps getting packed into the recessed light. Very poor design. | Crash: No Fire: No | Unknown |
| Nov 2025 | VISIBILITY/WIPER | The dashboard causes a serious glare that prevents visibility. GM has only offered a cheap dash mat as a fix and my local dealer says they don’t know anything about it. They should really replace the dash pad with the updated model and not just lay a piece of cheap carpet over the dashboard of my 50k dollar car. The attached photo dosent even do the problem justice. Due to the way camera lenses work it looks less severe in photos. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM | Our OnStar Control Module on our 2025 Equinox started having connectivity issues. It failed to access apps and showed our location 100 miles from where we actually were, and drains the battery. We could not access OnStar to correct the issue. It continued to go off and on, until it completely failed. Researching this, hundreds of 2025 Equinox owners are experiencing the same issues. It is an extreme safety hazard as affected Control modules would send emergency personnel to an incorrect location in the driver is incapacitated in an accident. The module is constantly on back order for weeks. This needs to be looked at | Crash: No Fire: No | Unknown |
| Nov 2025 | EXTERIOR LIGHTING | The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving at various speeds and pushing down the turn signal lever, the lever rose back unintendedly, causing the turn signal to unintendedly disengage. There was no warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100. | Crash: No Fire: No | 100 |
| Nov 2025 | STEERING,EXTERIOR LIGHTING | There is a button on the top of the steering wheel that puts the car in low gear. We have been going down the interstate twice and my husband accidentally hit the button slowing down the car immediately. This is very dangerous and could cause a rear end collision. We have reported it to Chevrolet several times, to the service department twice and the corporation also. Low gear has normally been on the gear shift with all the other gears, but for some reason, they put it on the top left side of the steering wheel. That is a very strange place to have that since the steering wheel also has buttons for cruise control, Bluetooth, stereo, etc. We think this button needs to be disengaged and put else where, but Chevrolet offered us $150 for the inconvenience. We are not concerned with convenience, but with safety. Also, the vertical buttons on the dash below the navigation screen are not visible during the day. At night, when it is dark, the light illuminate the buttons so they can be seen, but they are not visible during the day. However, you do need to be able to see the buttons. My husband used a label maker to put the names on the buttons just to prevent a wreck, but Chevrolet needs to address the issue. We have mentioned this to the service department and corporate office, but they do no seem to be concerned. We consider both items to be an issue that needs to be corrected, but no one seems to care. Hope you can help get these items addressed before something serious happens. If you nee to contact us, our names are [XXX] and [XXX] , [XXX] . Email is: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |