Complaint volume
194 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Chevrolet Equinox Complaints
194 consumer-submitted complaints on record for the 2025 Chevrolet Equinox, grouped by component category.
194 Total complaints
6 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 0 fire reports, 2 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 20 complaints, with an average reported failure mileage of 9,286 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Chevrolet Equinox complaints?
6 Crash
0 Fire
2 Injury
0 Fatality
4 Towed
3 Medical attention
What are the most common 2025 Chevrolet Equinox complaint categories?
ELECTRICAL SYSTEM 26
UNKNOWN OR OTHER 24
VISIBILITY/WIPER 15
POWER TRAIN 11
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 9
EXTERIOR LIGHTING 6
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 6
ENGINE 5
FORWARD COLLISION AVOIDANCE 4
ELECTRICAL SYSTEM,EXTERIOR LIGHTING 3
194 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2026 | POWER TRAIN | Was told bad fluid pump at 35k. Replaced. Car broke down 30 seconds from dealer. New transmission to be replaced now. Parts on backorder. Will be without car for “months”. No symptoms prior to failure. No warning lights. Car just wouldn’t start. | Crash: No Fire: No | Unknown |
| Feb 2026 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | The onstar telematics module has stopped functioning. That means I am not receiving any systems updates, cannot use onstar, and cannot use the my Chevrolet app for remote start or remote unlock. I took it to the dealer 2 weeks ago and they said the telematics module is backordered. They did do a number of system updates. After those updates my adaptive cruise control has completely stopped working. When I called about that, the service department said that one module could have caused the other module to fail and that they won’t try to look at my cruise control until after they can replace the telematics. There is currently no ETA to receive the part. | Crash: No Fire: No | Unknown |
| Feb 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | VEHICLE INFORMATION Vehicle: 2025 Chevrolet Equinox (Gas) Purchase Price: $46,000 In-Service Date: January 28, 2026 Current Mileage: 2,433 miles First Repair Attempt: Approximately 200 miles DEFECT DESCRIPTION (SAFETY-CRITICAL) The vehicle experiences intermittent but recurring safety system failures while driving, including: • Complete instrument cluster blackout (all gauges dark) • All warning lights and alerts disappear • ADAS / driver-assist systems shut down • System appears to reboot for approximately 15 seconds while in motion • Vehicle settings reset to default (vehicle systems, not radio) • Brake pedal becomes hard during these events • Stopping distance feels increased during braking events This behavior indicates a brake assist interruption and a loss of critical driver information while the vehicle is moving. REPAIR HISTORY SUMMARY • Vehicle has been in the dealership approximately 4–5 times for the same or substantially similar defect • Dealership has performed software updates • Dealership has replaced computer modules controlling the information center and related systems • The defect persists SAFETY ASSESSMENT Loss of braking assist (hard pedal with increased stopping distance) combined with full instrument cluster blackout while driving constitutes a substantial impairment of vehicle safety. This is not an infotainment issue. | Crash: No Fire: No | Unknown |
| Feb 2026 | STRUCTURE | While driving under normal conditions, a body panel detached from my vehicle and flew off without any collision, impact, or external cause. This was not an accident. The vehicle was being operated properly, and the failure occurred spontaneously, creating a significant safety risk to myself and other motorists. Since purchasing this vehicle less than one year ago, it has been subject to multiple recalls, raising further concerns about overall build quality and safety. I am also aware of reports from other Chevrolet Equinox EV owners who have experienced similar component failures, suggesting a potential pattern of defects. When I attempted to address this issue through the dealership and insurance channels, my concerns were dismissed, and the incident was incorrectly characterized as an “accident,” despite the absence of any collision or driver error. | Crash: No Fire: No | Unknown |
| Feb 2026 | FUEL/PROPULSION SYSTEM | Almost every time I fill up with gas ( I use top tier like the manual states), once I start driving, it feels like it misfires or jerks. It will do it one/ two times and then it’s fine… until I fill up with gas again. It’s been doing this since I got the vehicle- no indicator lights on. | Crash: No Fire: No | Unknown |
| Feb 2026 | LANE DEPARTURE | Blind spot indicator lights ( both left and right side) randomly alert when there is nothing beside me. Also when I’m backing into a parking spot it also randomly blinks fast. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM | Vehicle telematics module defect across the board that deactivates safety features from Onstar in case of an accident. GPS and Internet connection lost. | Crash: No Fire: No | Unknown |
| Feb 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | SEE NHTSA Safety Recall Report 25V-12- It appears it should apply to both 2025 FRONT WHEEL DRIVE Chevy Equinox EVs with ADAPTIVE CRUISE CONTROL (and without Super Cruise) in addition to 2025 ALL WHEEL DRIVE Equinox EVs with ACC (also without Super Cruise). This is very dangerous. Here's what happened: My 8 month old 2025 Chevrolet Equinox EV FRONT WHEEL DRIVE w/ACC(no Super Cruise) has had 2 instances where a very large "thunk" sound and vibration emanating from the rear of the car while stopped at an intersection, was immediately followed with sudden brake failure and sudden forward acceleration. The ACC was on in both instances. The first time this happened was alarming but since the was nothing in front of me there was no damage and the problem seemed to resolve itself thereafter. The second time was while waiting at a red light about 10 feet behind another vehicle. My car shot forward and into the other car, which was then pushed into the car ahead of it. Both my car and the car ahead of me had very expensive damages, but fortunately, no injuries. What I experienced sounds exactly like the recall problem described in NHTSA Safety Recall Report 25V-12 which has thus far only been applied to the AWD version of the 2025 Equinox EV, not the FWD version that I have. I believe this needs rapid consideration due to the danger of of sudden acceleration resulting in serious property damage, injury, or death. It appears to me that other instances of this problem have been described in various online forums and YouTubes. | Crash: Yes Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Just after Thanksgiving, my vehicle displayed a “Service Emergency Calling” message. I brought it to the dealership and they documented the concern, referencing GM bulletin PIP6077B, but no repairs were performed. On December 30th, while parking, I shifted into reverse and the vehicle would not reverse and instead moved forward. A “Service Transmission” warning appeared and the vehicle was towed. The dealer cleared the codes and released the vehicle without performing any diagnostics. About two weeks later, when starting the vehicle after work, several warnings appeared, including “Service Safety Restraint System,” “Forward Collision System Unavailable,” and a rear-seat alert despite no passengers. While driving, lane keep assist, lane departure warning, and blind zone steering assist were not functioning. The next morning, the vehicle suffered a complete electrical failure. It would not start, the screens stayed off, and the doors would not lock or unlock. The vehicle was towed again. The dealer replaced the battery, claimed it had simply died, and attempted to return the vehicle to me. I refused because none of the prior warnings were diagnosed, and I was told the codes “erase when the battery is changed.” After I demanded full electrical and transmission diagnostics, including a parasitic draw test, the dealership informed me the vehicle was unsafe to drive. They stated the OnStar/telematics module was draining the battery and the replacement part was backordered with no estimated arrival date. I was told multiple customers are waiting for the same part, which means this is NOT an isolated event and needs way more attention than it's being given. This defect results in loss of essential safety systems and complete vehicle shutdown, creating a significant safety risk. | Crash: No Fire: No | Unknown |
| Feb 2026 | VISIBILITY/WIPER | The angle of the windshield reflects the dashboard so much that you can't see out the windshield when heading anywhere towards the sun. It also reflects the dash at night inside the car. It's a significant safety hazard and a driving hazard the car creates for itself. This is a design defect, according to all service departments at GM I have visited to address the issue. Update: The dash cover remedy GM provided did not help; in fact, it's more annoying now than before and distracting. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM | The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle failed to start up as needed. The vehicle was towed to the dealer; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 2,600. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | Onstar module isnt working and was told to report it to you guys. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER | Windshield glare is horrible. It can cause distortion of objects. It can cause dizziness. Especially on bright sunlight and when many lights from oncoming traffic reflect off the windshield. I have had to pull over a few times. The dashboard shininess is a real problem. The dealerships don’t want to order the free dash mat unless they “diagnose” it even though it is a known problem and they ignored my concerns when I went in to the dealership even though a free dash mat is offered by GM The fix for this in reality is a new dashboard that will end this problem but that is too expensive for GM. They all say to wear polarized glasses to help. Wrong. That’s like putting a bandaid over a gunshot wound. If they aren’t willing to fix this error I want them to buy me out cuz it’s not a small problem that could result in injury or death if not addressed. The 2026 models have a new dashboard that corrects the problem. This problem has caused me not feel safe and avoid driving sometimes and this is not acceptable to me. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN JUMPED 3 TIMES IN THE PAST TWO WEEKS. HOWEVER, THE VEHICLE HAS BEEN TO THE DEALERSHIP 4 TIMES. ONCE PRIOR TO THE DIAGNOSIS, AND THREE TIMES SINCE THE DIAGNOSIS. THE VEHICLE HAS APPROXIMATELY 16, 600 MILES, AND IS DRIVEN TO AND FROM WORK. THE TELEMETRY MODULE IS THE CAUSE OF THE OVER ALL ISSUE, PER THE DEALERSHIP. THE BATTERY CONTINUES TO GO DEAD ON VEHICLE [XXX] , 2025 CHEVROLET EQUINOX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2026 | FUEL/PROPULSION SYSTEM | While driving my Equinoix EV I lost propulsion and the dashboard started flashing. I could coast to curb lane. When fully stopped I turned the car off and on again and propulsion resumed. I have taken it in to the dealership and they said they see no error message and I should continue driving to see if it reoccurs. They suggested I keep cloth to wipe off windshield where sensors are in case it was obscured. This happened in clear weather. | Crash: No Fire: No | Unknown |
| Jan 2026 | EXTERIOR LIGHTING | Light from recessed LED headlights becomes obscured by packed snow when traveling in a snowstorm. LED lamp does not emit enough heat to keep clear. Loss of light is gradual and can reach an unsafe level almost without notice. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | My Onstar module and Telematics is not working and Chevy/GM is trying to refuse to fix it and claim it's due to not having the Onstar internet plan. If that was the case it would never work, yet it works some days then other days it shows me in another city. My Google assistance will show not connected when Google maps doesn't work. I've only had this car since April 2025. This needs to become a recall. GM can't keep doing this to their customers. | Crash: No Fire: No | Unknown |
| Jan 2026 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On three occasions, gas pedal went limp, and required restarting engine to reset controls to get gas pedal working again. On one occasion, brakes failed to operate leading to a collision. And forward collision warning did not activate. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER | GOT THE EQUINOX BRAND NEW ON MARCH 2025. FEW WEEKS LATER HAD TO TAKE IT TO SERVICE/DEALER WITH BACKUP CAMERA PROBLEMS AND IT HAD TO BE REPLACED. IT STARTED TO HAVE SPEAKERS ISSUES DUE TO A VERY LOUD HUMMING SOUND WHILE DRIVING. ALSO WINDOW FROM DRIVERS SIDE RUNS SLOWER THAN THE REST OF WINDOWS. THE VISIBILITY THROUGH FRONT GLASS IS NON EXISTENT WHEN RAINING DUE TO THE ANGLE. TRANSMITION STARTED SLIPPING AND STARTED TO HAVE A CHECK ENGINE LIGHT POP UP AND HAD TO TAKE IT TO SERVICE AGAIN... AND FINALLY AT THE BEGGINING OF NOVEMBER HAD TO TAKE IT TO SERVICE DUE TO A SUDDEN BATTERY DRAIN. SHE WOULDNT TURN ON FOR NO REASON.THE DEFECTIVE MODULE IS ON BACKORDER WITH NO ESTIMATED ARRIVAL DATE, LEAVING THE VEHICLE UNUSABLE. ITS BEEN THERE FOR 2 MONTHS NOW... THEY PROVIDED A LOANER. EVERYTHING HAS BEEN CONFIRMED BY DEALER. THEY SAID THAT HAD 3 PAGES OF CODES POP UP TO BE FIXED. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | Twice, while driving in falling snow away from home, the front wipers did not work properly when switched to LO or HI. They behaved as if set to intermittent wiping. The intermittent wiper setting worked properly to adjust the wipe interval. But setting to LO or HI did not cause the wipers to go constantly. As far as I could tell, the arm pivot area was clear enough for them to wipe. The problem went away on its own without restarting the car. It happened again a few days later when parked in a driveway. | Crash: No Fire: No | Unknown |
| Jan 2026 | COMMUNICATION | The contact's wife owns a 2025 Chevrolet Equinox. While his wife was driving approximately 40 MPH, the message "Service Emergency calling Issue" was displayed. The driver pressed the car phone button on the steering wheel, but the message "Cannot Connect" was displayed. The vehicle was taken to the residence. The contact then pressed the OnStar button, but the system failed to connect, with the message "Cannot Connect" displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the Telematic Control Module needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 10,484. | Crash: No Fire: No | 10,484 |
| Jan 2026 | ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | The Equinox is detecting objects in the rear camera that are not there and automatically applying the automatic emergency breaking. This is causing the car to completely stop and has now caused me to injury my back due to the force of the stop. There is no warning given that the breaks are being applied. I was backing up at 7 miles an hour and the Equinox just stopped dead and there was absolutely nothing near the car. The car was in for an oil change and they said nothing was wrong with it. This latest incident of 4 now happened today and caused me to almost be hit in the parking lot of my child’s school while backing into a parking spot. | Crash: No Fire: No | Unknown |
| Jan 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On 3 separate occasions now, my vehicle has slammed on the brakes abruptly when there were no other cars around me in close proximity. The sensors vibrated the driver seat each time right before slamming brakes on, even though no other cars were even close to me. The sensors often go off when they shouldn’t be. The first time this happened, there were no cars ahead of me or beside me on the highway but there was one car behind me about 50 feet I’d say. Thankfully he was paying attention or he would have rear ended me. The 2nd time my husband was getting off an exit ramp so he was only going about 25mph and the car slammed the brakes on. There were no cars ahead of him or behind him. The 3rd time I was pulling out of a plaza entering a stop light and when I saw no cars coming, I started to pull out and it slammed on the brakes. There was a car behind me, but none beside me, and since I was turning left to approach the stop light, there were a few cars in each lane but they were about 20 feet away from me. None of these incidents should have activated the emergency braking. It has to be faulty sensors as they go off often when they shouldn’t. My husband and I both felt like we had bruised ribs and we thank God that nobody hit us, but at some point, we won’t be so lucky! And I am forced to drive this death trap because it’s not showing any codes for the dealership AND I still have to pay on my loan to drive an unsafe car! | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER,LANE DEPARTURE | I purchased my 25 Equinox in December 2024 and immediately started having issues. I worked with multiple dealerships when the issues began and then reached out to GM for further help. After more than 6 months of GM giving me the run around, I've been left with an unsafe vehicle that even they don't want back. I had no intention of trading the vehicle within the first 3 years, but I don't feel safe in this vehicle. When I left the dealership the day I bought it, the vehicle drastically depreciated once I cleared their mailbox and to this point, GM hasn't offered any assistance with offsetting my trade difference. I also got 0% financing with GM that isn't currently being offered if I were willing to take the massive loss on my trade in. Here are just a few of the issues that I'm dealing with. The blind spot warning light stays on for no reason. Multiple updates have been done, and modules were changed and the issue remains. At night the warning light shines right in my face. I've tried adjusting the mirror completely outward and it's still an issue. I try avoiding driving at night all together because it makes it very unsafe. If I do have to drive in the dark, I have to use my arm to try blocking the light from my face, but my arm isn't big enough to block all of it. The entire dash has gone black leaving me with no speedometer or gauges. It did come back on, and the dealership ran updates. Most recently, while driving the car will slam on the brakes and put the red triangles on the windshield for no reason. I've had vehicles behind me that almost hit me because it is a drastic drop in speed. Like brake checking. Sometimes the adaptive cruise will start slowing me down like when a car is in front of you only there's nothing there. Dealership doesn't have a solution for these issues. I've also been places and come back out to the car to find that the rear hatch has opened on its own. The dealership ran updates to hopefully prevent this from reoccurring. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN | Transmission fluid leaking from the bolts | Crash: No Fire: No | Unknown |