Complaint volume
34 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Kia Sorento Complaints
34 consumer-submitted complaints on record for the 2024 Kia Sorento, grouped by component category.
34 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, structure, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 2 complaints, with an average reported failure mileage of 27,209 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, structure, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
4 Towed
3 Medical attention
What are the most common 2024 Kia Sorento complaint categories?
ELECTRICAL SYSTEM 4
STRUCTURE 4
UNKNOWN OR OTHER 3
VISIBILITY/WIPER 3
ENGINE 2
EXTERIOR LIGHTING 2
AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER 1
AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 1
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE 1
ELECTRICAL SYSTEM,SERVICE BRAKES 1
34 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The passengers window will not roll down the sound of clicking you can hear though when switch pushed this is a VERY common ongoing issue via KIA SORENTO COMMUNITY THREAD THAT GOES BACK OVER 7 years it’s never addressed or serious it seems for the services dept of several member’s experience to find the cause leading to ongoing hassle and inconvenience for those with one dealer hours away and the vehicle as NEW BRAND NEW ONLY 3k miles as mine! It’s a safety issue to say the least children on board | Crash: No Fire: No | Unknown |
| Apr 2025 | EXTERIOR LIGHTING | Front headlights are fogging up and blocking headlights. Dealership has looked at the issue and waiting for KIA to approve the replacement. No action yet, but if this is happening to my SUV, I'm sure others are having the same issue. | Crash: No Fire: No | Unknown |
| Feb 2025 | STRUCTURE | The rear glass panel on the panoramic sunroof shattered without being bumped or hit, the gar is garage kept and in a treeless parking lot in day. The loud noise as well as damger of glass falling into back seat of car is dangerous. Am taking it to dealership this weekend for them to diagnose a cause but were unable to see us for three days. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES | No less than 6 times in approximately 8000 miles the vehicle has lost all electrical power while driving and then regained power. All interior electric components are lost, power steering, headlights, everything. Twice it has completely stalled out when this has happened. I cannot recreate the issue on-demand. On occasion, the vehicle will not hold a hill. It will drift backwards when taking your foot off the brake. Again, this is not reproducible and is completely random. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | The day after I purchased the brand new vehicle the infotainment screen began displaying “No Camera Signal Received. Please try again later “. This would occur about 50% of the time I put it in reverse. I returned to the dealership I purchased from and showed a photo of the message. The technician was unable to duplicate the issue and I was told I could leave the vehicle for a few days for a diagnostic but I was not able to leave it that day so I left. I contacted the dealership closest to my home and scheduled an appointment. Before the appointment date the instrument panel began malfunctioning going from a red screen to green then black then normal. During those times it could not display the speed or any warnings. Also by this time I received a diagnostic warning from my Kia Connect app regarding the front camera system issue FRCMR C2A2397. At the closer dealer I showed a photo and video of the malfunctions and the No Camera signal was displaying when the worker took in the vehicle. As of now the vehicle is still in the shop on day 12. The technician was able to duplicate the problem and a part has been ordered and received and may be installed next week. I have attached below a photo of the camera signal screen and only screenshots of the instrument panel video since the video was too large to send. | Crash: No Fire: No | Unknown |
| Oct 2024 | ELECTRICAL SYSTEM,STRUCTURE,WHEELS | Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year. | Crash: Yes Fire: No Towed | Unknown |
| Jul 2024 | SEATS | The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here. | Crash: No Fire: No Injuries: 1 | Unknown |
| Jun 2024 | ENGINE | Kia has failed to provide proper protection for their radiator on their Sorento and Telluride models. There are many many many reports online of these radiators sustaining damage which should not have occurred, and Kia refuses to cover any of these repairs under any type of warranty. In my example, my brand new 2024 Sorento with 1,300 miles overheated and dumped all of its coolant due to what the Kia dealership claimed was a puncture in the radiator. The vehicle was never driven off road, and had never been hit by anything. If Kia has a guard in place to prevent this from happening, the guard is insufficient and should be a concern. Kia refused to cover this issue under their warranty. | Crash: No Fire: No | Unknown |
| Mar 2024 | UNKNOWN OR OTHER | What component or system failed or malfunctioned, and is it available for inspection upon request? The car suddenly shutoff How was your safety or the safety of others put at risk? I was doing a U-TURN when the vehicle turned off. It took about a minute for the car to turn on and I was left in the middle of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not Yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None | Crash: No Fire: No | Unknown |