Complaint volume
34 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Kia Sorento Complaints
34 consumer-submitted complaints on record for the 2024 Kia Sorento, grouped by component category.
34 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, structure, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 2 complaints, with an average reported failure mileage of 27,209 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, structure, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
4 Towed
3 Medical attention
What are the most common 2024 Kia Sorento complaint categories?
ELECTRICAL SYSTEM 4
STRUCTURE 4
UNKNOWN OR OTHER 3
VISIBILITY/WIPER 3
ENGINE 2
EXTERIOR LIGHTING 2
AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER 1
AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 1
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE 1
ELECTRICAL SYSTEM,SERVICE BRAKES 1
34 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | VISIBILITY/WIPER | The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver. | Crash: No Fire: No | Unknown |
| Apr 2026 | STRUCTURE | A few weeks ago my sunroof began with out warning began to malfunction. It stopped closing all the way . When finally close I noticed the right rear side of the roof not closing all the way. I've noticed the bracket that holds up the glass roof to the track was broken. I took the car back to my car dealership, Gerald kia of Matteson. They told me that it was my fault because the tracks wasn't greased. Something that I wasn't at first purchased a car brand new. So they told me that consider an outside influence ira it would not be covered under a factory warranty. The reason I am filling this is because of hearing about some roofs , exploding , and this could be a situation similar to that. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN | At 7,100 miles the transmission failed requiring a new transmission replacement after one year. At 16,636 miles (2years into the lease) the new transmission also failed, and the car is in the garage getting another transmission replacement after. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE AND ENGINE COOLING | The contact owns a 2024 Kia Sorento. The contact stated that the radiator was leaking. The vehicle was taken to a local dealer and the dealer stated that a rock or road debris had caused the puncture in the radiator. The contact was advised by the dealer that it was a known failure and that there was no radiator debris shield to protect the radiator from damage. The contact was informed by the dealer that the repair was not covered under warranty. The manufacturer was contacted and informed that the contact that repair was not covered. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 23,417. | Crash: No Fire: No | 23,417 |
| Mar 2026 | UNKNOWN OR OTHER | The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked. The issue has not yet been inspected by the dealership but I understand this to not be uncommon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Feb 2026 | SERVICE BRAKES,BACK OVER PREVENTION | EBP light comes on dash while driving. Codes have been determined by dealership but refuse to fix unless light is active. To get light off - must stop vehicle and turn on and off EBP switch and light goes off. Switch or sensor not working causing the problem. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE | Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues.. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2026 | AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | 1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the driver at risk by causing the vehicle to slide uncontrollably. - The situation was further exacerbated by the fact that the vehicle collided with a tree, indicating a significant safety concern. 3. **Reproduction of the Problem:** - It is unclear if the issue has been reproduced or confirmed by a dealer or independent service center, but given the nature of the malfunction, it would be advisable to have it inspected by a professional to verify the problem. 4. **Inspection by Authorities:** -the vehicle was inspected by police and the towing coming stating the car was a total loss because of the damages . 5. **Warnings or Symptoms:** - There were no indications of a problem prior to the failure, such as warning lamps or messages. The incident occurred suddenly when the brakes engaged, leading to the vehicle losing traction and ultimately colliding with a tree. - The failure of the airbags to deploy on the passenger side is also a critical point that needs further investigation. ### Key Takeaways - The automatic braking system malfunctioned in snow mode, leading to a loss of traction and a collision. - Safety was jeopardized due to the vehicle's sliding and the failure of the airbags to deploy. - Further inspection by qualified professionals is necessary to confirm and address the issues. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2026 | POWER TRAIN,FUEL/PROPULSION SYSTEM | The vehicle is jerky, loss of power, jolts, and very high concern of safety while in use. | Crash: No Fire: No | Unknown |
| Dec 2025 | VISIBILITY/WIPER | Panoramic sunroof panel spontaneously exploded at highway speed. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection. | Crash: No Fire: No | Unknown |
| Nov 2025 | AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER | I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Nov 2025 | EXTERIOR LIGHTING | headlights and taillights went out while driving and a few seconds and then came back on and everything on the dash also went out and came back on. i was driving at night time when this happened it put me and my child at risk. i called the dealership and they refused to fix saying that my kia is not impacted by this recall. But that i could schedule an appointment to have my headlights checked, i explained to them there is nothing wrong with my headlights this is clearly a software issue, Tonya at Kia Louisville east is still saying its not related to the recall, and is scheduling appt to have my headlights checked. no warning lamps messages or any other symptoms before this happened and has only happened the one time. | Crash: No Fire: No | Unknown |
| Nov 2025 | STEERING | My vehicle has issues with the power steering. At random times, day or night, the wheel steers to the right and I have to force my grip on the wheel to avoid crashing. It last between 3-5 seconds. No lights or alerts light up on the dashboard. Dealerships have been unable to assist me, I have gone to three different ones. They cannot identify the issue. Loss of power steering assist increases crash risk, since it’s harder to control the vehicle in tight maneuvers or emergencies. Car is available for inspection. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM | I've had a couple of issues with the electrical components. One time the drivers side door controls wouldn't roll down any of the windows or lock/unlock the doors. This is a safety issue if you needed to roll the windows down/up or lock the doors for the security of your vehicle. I've also had it where the infotainment system has cut out while driving. As far as I can tell, the vehicle could still drive but I was unsure for a minute because the engine kind of revved at the same time. There were no warning lights when the windows and locks didn't work. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | The contact owns a 2024 Kia Sorento. The contact stated that during a routine oil change, the mechanic added an unknown oil additive to the vehicle. The contact stated that on several occasions while driving, the accelerator pedal was depressed, and the vehicle lost motive power and drove sluggishly. The vehicle was taken to a dealer for an oil change, and the mechanic observed metal shavings in the oil. The vehicle was taken to another dealer, but it had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 31,000. | Crash: No Fire: No | 31,000 |
| Aug 2025 | SEAT BELTS | On August 6, 2025, I discovered that both the driver and passenger front seat belts in my 2024 Kia Sorento were installed backwards from the factory, with the buckle facing inward instead of outward. This defect has been present since the vehicle was purchased brand new, but it was only discovered and documented on this date. The issue was confirmed by an authorized Kia dealership in an official service report and in a video recorded by the service technician. I also have photos and videos taken before the dealership visit showing the same defect. This is a manufacturing defect and poses a serious safety risk to occupants in the event of a collision, as the seat belts may not function as intended. Supporting documentation is available upon request. | Crash: No Fire: No | Unknown |
| Aug 2025 | STRUCTURE | The trim on my vehicle will not stay snapped down. | Crash: No Fire: No | Unknown |
| Jul 2025 | VISIBILITY/WIPER | The vehicle was driven home from work, parked outside in a secluded spot. When I went to leave like an hour later, there was a huge crack in the windshield on the driver side. The crack seemingly appeared out of nowhere, and there is no chip, indicating that it was hit by something that would’ve caused the crack. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN,ENGINE | Vehicle hesitation, transmission slippage at low speeds for up shifting and hard shifting. Pulled out of a parking lot onto a main road from stop and my vehicle would not upshift and sounded like I was in neutral and would not accelerate. I had a vehicle behind me that almost rear ended me, I pulled over and had to put the vehicle in park. Once restarted, it would shift again. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | Horn has stopped working. Appears it happens often with the 24 sorento. Almost had a car collision due to the inability to warn the driver of the other car that I was in my lane. I do have an appointment to have it looked at, but not for almost 2 weeks. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | Both Horn units need to be replaced . It's been confirmed by Safford Brown Kia in Manassas ,Virginia. The dealership did not have the parts and I have to wait 3 to 4 days for the parts to come in. In the meantime I have been driving the vehicle without an active horn because I was not given a loaner vehicle . I did call Kia Customer service whom stated that they are not aware of an open recall for my issue . | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,STRUCTURE,ENGINE | On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames. I was transported to the ER with smoke inhalation. The car in still in Clermont, FL with no resolution. The car has been inspected by the insurance and a third party inspector. The last I was told the inspection report is with the Kia engineers. I am unaware at this point what the failure was that led to the fire. No response from Kia for over a month. | Crash: No Fire: Yes Injuries: 1 Medical attention | Unknown |
| Jun 2025 | STRUCTURE | Driving on interstate during a partly cloudy day at 53 degrees going 65 mph. There were vehicles approximately half a mile away in the front of us and approximately 2 car lengths behind us with no noticeable debris on the road. Moon roof was fully extended and the moon roof exploded without warning (not due to rocks). It sounded like a gun shot went off and we were covered in glass. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On two separate occasions, my 2024 Kia Sorento has activated its automatic emergency braking system, as if anticipating a potential forward collision on an empty Florida highway. The dashboard lights illuminate precisely before the forward collision warning and emergency braking lights activate and commence engaging. Since then, I have noticed a loose sensation in the steering wheel and a diminished braking response. Also screen on dash will randomly shut down and will not allow me to check my vehicle systems or to Kia connect. | Crash: No Fire: No | Unknown |