Complaint volume
233 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Jeep Grand Cherokee Complaints
233 consumer-submitted complaints on record for the 2024 Jeep Grand Cherokee, grouped by component category.
233 Total complaints
8 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system,engine, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 34 complaints, with an average reported failure mileage of 20,544 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system,engine, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Jeep Grand Cherokee complaints?
8 Crash
0 Fire
2 Injury
1 Fatality
7 Towed
5 Medical attention
What are the most common 2024 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM,ENGINE 27
ELECTRICAL SYSTEM 25
ENGINE 22
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 14
EXTERIOR LIGHTING 13
UNKNOWN OR OTHER 13
POWER TRAIN,ENGINE 8
FORWARD COLLISION AVOIDANCE 7
POWER TRAIN 7
FUEL/PROPULSION SYSTEM 6
233 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2025 | VISIBILITY/WIPER | I am writing to inform you that I discovered a cracked windshield on my car yesterday after work. I had driven the car for lunch earlier in the day, and the windshield was not cracked at that time. I believe this may be a stress crack. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in RUN mode and would not shift into Drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle down was to disconnect the 12-volt battery manually. This created a significant safety concern, as the vehicle could have remained running unattended or in an enclosed space. Afterward, the check engine light came on. The dealership later stated they “just reset the ECM,” but no explanation was provided for why the vehicle failed to shut off or shift out of Park. This incident indicates a possible defect in the electrical, powertrain, or propulsion control system. It poses a safety risk to occupants and anyone nearby if the issue reoccurs. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended or to exceed 20 MPH. The contact stated that several warning lights were illuminated. The contact stated that the failure had occurred several times, and the vehicle had been taken to the dealer on several occasions for repairs. The contact stated that the safety features of the vehicle were inoperable. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V576000(Electrical System). The manufacturer was made aware of the failures, and a case was filed. The contact had also filed a Lemon Law complaint. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Oct 2025 | SERVICE BRAKES | From vehicle start, traveled approximately 1.5 miles at top speed of approximately 25mph, applied brakes and came to a complete stop at stop sign to make left hand turn. A couple brake pumps to inch closer to ensure all clear. Once clear and removed foot from brake and attempted to accelerate into left hand turn vehicle accelerated approximately a 2-4 feet while in drive, auto park and emergency brakes abruptly engaged. Disabling the vehicle from movement, and locking gear knob from movement. Removed emergency brake and attempted to return car in drive with foot applied to brake, gear knob was still locked and would not engage. Turned off car and turned back on and gear engaged as normal. All of this took place while in oncoming traffic lane. Thankfully the oncoming traffic stopped and waited for me to move my vehicle. This could have been a critical accident. What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes Locked up/auto parking brake engaged, yes available for inspection. How was your safety or the safety of others put at risk? Yes, thankfully oncoming traffic stopped. Has the problem been reproduced or confirmed by a dealer or independent service center? Awaiting appointment date. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Awaiting appointment date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, I was in a state of panic and could only remember seeing something about the parking brake engagement. | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE,FUEL/PROPULSION SYSTEM | This Jeep does not get the fuel milage it is suppose too (19 city and 26 hwy). It has a rough idle and almost dies when air condition is on at a stop sign or red light. The valves chatter no matter what octane of gasoline you use. | Crash: No Fire: No | Unknown |
| Oct 2025 | UNKNOWN OR OTHER | Driving on highway( no other cars or overpass in area) and sunroof on 2024 Jeep Grand Cherokee exploded. Sounded like a shotgun going off, then loud flapping sound . Fortunately the Sun visor was closed or the shattered glass would have caused serious injury to driver & passengers, and could have resulted in serious or even fatal accident. The noise of the explosion scares you & could cause you to have an accident, especially if the sun viser over the sunroof had not been closed. Caused me to have to get to side of road in a construction area at night, not a safe situation. Reported to dealer next morning, were told Chrysler would have to review to see if covered. This vehicle is less than 1 yr old! No warning and no previous problems with sunroof. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | Radio screen flickers and audio skips in the vehicle and causes a distraction while driving. It is sometimes a half screen flicker, full screen flicker, flickers multiple times, sometimes flickers like a strobe light. Very distracting. Had flickering radio screen replaced in vehicle by dealer who seemed familiar with the issue. Issues continued after replacement and now the music skips too. The music will sometimes skip once or twice occasionally like a CD. Otherwise is is a constant skip and you need to pull over to either restart the car or restart the radio by going through multiple levels of settings on the vehicle radio. Dealer said would need to wait for a software update. This was around April of this year. It’s September and the issues continue. Called dealer and there are no updates on this. At the same times since inception of issue I have been in contact with the manufacturer who has offered no solutions or care in the issue. Wrote a letter to the company during the spring of this year and do not receive a reply. The issue continues today and probably first noticed it at the beginning of 2025. | Crash: No Fire: No | Unknown |
| Sep 2025 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | I have been having this error message appear intermittently in the car upon starting the vehicle since I purchased the vehicle in August 2024. See attached photo. The message appears seconds after starting up and will go away. Lane keep assist will turn off but I can turn it back on. Additionally, I have had a similar occurrence in multiple occasions while driving where these systems will turn off and present an orange light on the dashboard. I’m not able to turn the systems back on when this happens. It will reset itself after turning the car on and then off. I have had it in the dealer for this. The explanation was if the battery is below 80% charge this will happen. Seems like a weird response. You would think that if it happens once when the battery is allegedly under 80% charge, if you immediately turn off the car, and restart it ( not giving the car time to charge) it would happen again. I have tested that and it appears untrue. Appears to be some sort of software or sensor issues within the car. I have seen this issue online and the dealer seemed familiar with it on other cars. | Crash: No Fire: No | Unknown |
| Sep 2025 | LATCHES/LOCKS/LINKAGES | The contact owns a 2024 Jeep Grand Cherokee. While the contact's husband was driving 80 MPH, the liftgate independently unlatched. No warning lights were illuminated. The contact's overnight bag flew out of the back of the vehicle. The contact stated that her prescription medications were in the overnight bag. The contact stated that the failure had occurred while her husband was driving in heavy traffic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,225. | Crash: No Fire: No | 14,225 |
| Sep 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said "service hybrid system" and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. I called Stellantis for a tow because I was stuck - however they told me if they couldn't get it into neutral they couldn't tow it. After about 45 minutes the Jeep finally allowed me to turn it off and turn it back on, but I was terrified driving it home. My husband took it to Findlay Jeep in Post Falls on Wednesday, September 17th to see what the error code was and they said something about a cooling system error for the hybrid electrical system. We are taking it to Dishman Dodge on Monday September 22nd because that is the dealership we purchased from and they didn't have a technician who knew how to work on the hybrid system until then. I am also concerned about the current active recall for the propulsion system that has no current fix. I use this vehicle to carry my children around and now there are multiple safety concerns that can have lead to a fatal accident. I have filed a buyback request from Jeep because we have this vehicle on a lease - FCA Case #94280851. | Crash: No Fire: No | Unknown |
| Sep 2025 | STEERING,ELECTRICAL SYSTEM,ENGINE | Sudden loss of power steering. After starting car, Codes came up immediately for backup sensor needing service, then loss of power steering needing service, check engine light and flashing mileage on dashboard. Currently at dealership waiting for assessment. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | On 7/14/25, While driving 70mph on interstate, vehicle shut off, displayed service hybrid electric system, then came back on like normal. Today, 9/19/25, driving 60mph on highway, vehicle shut off, displayed service hybrid electric system and would not turn back on. I had to come to a complete stop on berm, shift to park, and restart vehicle. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN | Lost power temporarily traveling on highway. Recall exists but Mopar says they have no fix but aren't providing owners with alternative transportation or offering to take the vehicle back. If this issue is significant enough to warrant a recall and stop sale then the vehicles should not be on the road. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN,FUEL/PROPULSION SYSTEM | While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehicle off completely and back on again after waiting approximately 30 seconds. The error message cleared and the vehicle operated normally. This has not happened again after another 1,000 miles of driving, but it is currently being seen at the dealer for another issue with that will not allow electric mode operation, only combustion engine. We believe we may have a vehicle in the 1% outlined in NHTSA 25v-576 and are waiting a solution from the manufacturer. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident. | Crash: Yes Fire: No | Unknown |
| Sep 2025 | FUEL/PROPULSION SYSTEM | A current recall on vehicle reference to the propulsion and no remedy is available. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Hybrid system failure alert (red wrench)– the vehicle has shut down while driving, including on highways. When the light goes on – it has braked on its own without me touching the pedal. DCI- is the code the dealership says is coming up No fix for it | Crash: No Fire: No | Unknown |
| Aug 2025 | SERVICE BRAKES | When slowing down to park vehicle, there was a sudden surge forward on 3 separate occasions. The first in June 2025 caused me to go over a mound of dirt and into wooded area before stopping. This cost my insurance $7200. to fix. Then again it happened with my husband driving. Again, on 8-27-25. Both times we were able to slam on brakes to prevent hitting another vehicle or person. | Crash: Yes Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I have a 2024 Jeep Grand Cherokee 4XE and have owned it for about 11 months. I bought it new. For the first 7 or 8 months, no problems at all. However, in the last 2 or 3 months, the truck has intermittently shutdown while driving. It's happened on the highway and on local streets. I've taken it to two Jeep dealers for service, and neither could replicate the problem. It's not showing any fault codes when they diagnose. One dealer said they updated the software and should have fixed the issue. It hasn't. I am afraid to drive this vehicle and will never let my wife drive it. I've searched online and see others have had the exact same issues. I need to get this vehicle repaired by Stellantis/Jeep otherwise I'll be forced to return it. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | INFOTAINMENT SYSTEM FAILURE While driving and using navigation the system aborts,the screen either blanks out or message "system loading". The radio freezes as well or plays music from a different radio station that driver has chosen. This causes driver to take eyes off from road - which is a safety issue while in traffic. The manufacturer contends that this does not pose a safety related situation. We disagree as have had a near accident as result of system aborting while using navigation and not knowing route when this happens.....we try to reboot system by pushing different buttons which takes our eyes from traffic and road conditions. There have been 8 repair attempts and now manufacturer claims a fix may be out in late September. NHTSA literature states this condition is "Distracted Driving"---we completely agree... The manufacturer has been working on this issue for 12 months now and says may be another 3 months or maybe longer. This condition is unsafe and we believe a factory mandated recall should be released. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | Vehicle states “Service Hybrid System” intermittently while driving and being idle. Vehicle shuts off intermittently while driving and being idle. | Crash: No Fire: No | Unknown |
| Jul 2025 | VEHICLE SPEED CONTROL | The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, the vehicle experienced an unintended and excessive acceleration, and the vehicle failed to respond upon depressing the brake pedal. The contact stated that the vehicle came to a stop independently. There was no warning light illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 5,422. | Crash: No Fire: No | 5,422 |
| Jul 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Emergency electric brake system has set up a number of times on its own always when it was parked. I was towing the car behind a motorhome ,it is 2024 grand Cherokee Jeep Summit with approximately 6600 miles on it ,the electric emergency break system set up going down the road at 50 mile an hour behind the motorhome. The motorhome has 650 hp engine. I didn’t even feel the brakes set up on the car. I saw a lot of smoke behind the motorhome . I pulled over and it turned out the electric brake set and I couldn’t get it to release. I called the dealer where I bought it to see if they could tell me how to release it. They referred me to jeep, I thought sure that they’d have someone but they referred me to a jeep dealer in Santa Fe, New Mexico The dealership had a tow co haul it to the dealership and told me tow ins were 3 to 4 weeks out before they could get in and look at them . After a month and they had not looked at it I had it hauled to Mike Shaw Jeep where I bought it. My concern is that had I been driving that car on interstate highways in Colorado 75 mph or states where it’s 85 miles an hour and the brake set up I’m going to be in the ditch or in the front of another vehicle killing my self and family or someone else family. This Jeep needs to be taken off the road before someone is Killed. I refuse to drive it.or let a family member drive it.have had no satisfaction from Jeep dealers. I had to have a car to drive so I had to spend another $60,000 for a car.. | Crash: No Fire: No | Unknown |
| Jul 2025 | EXTERIOR LIGHTING | The rear turn signal on the 2024 Jeep Grand Cherokee is very small. Following vehicles seem to have difficulty in seeing a signaled turn. This condition is exacerbated when driving into the sun. On several occasions, when attempting a left-hand turn and stopped for oncoming traffic, following vehicles have had to brake hard to avoid a rear end collision. This puts the occupants of both vehicles at risk for injury. It is unknown if this condition has been reported to the manufacturer. Because it is a design issue it is unlikely to be resolved by a dealer. The turn signal indicator in the instrument panel was functioning and a visual conformation of the functioning turn signal was made after the incident. | Crash: No Fire: No | Unknown |