Complaint volume
442 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen ID.4 Complaints
442 consumer-submitted complaints on record for the 2023 Volkswagen ID.4, grouped by component category.
442 Total complaints
51 Crash reports
7 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 51 crash reports, 7 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 17,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen ID.4 complaints?
51 Crash
7 Fire
16 Injury
0 Fatality
34 Towed
8 Medical attention
What are the most common 2023 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 68
UNKNOWN OR OTHER 45
STRUCTURE 28
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 20
ELECTRICAL SYSTEM,EQUIPMENT,BACK OVER PREVENTION 16
VISIBILITY/WIPER 12
ELECTRICAL SYSTEM,STRUCTURE 9
FORWARD COLLISION AVOIDANCE 8
SERVICE BRAKES 7
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 6
442 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2023 | VISIBILITY | The contact owns a 2023 Volkswagen ID.4. The contact stated that after driving and parking the vehicle in the garage overnight, the following day the contact became aware that the front windshield was cracked from the driver’s to the passenger’s side. The vehicle was taken to the local dealer, where it was determined that the windshield was possibly impacted by a pebble. The vehicle was not repaired. The mechanic informed the contact that the windshield was on backorder however, the vehicle was drivable. The vehicle was taken to a glass repair facility and the contact was informed that the replacement windshield was not available. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 4,994. | Crash: No Fire: No | 4,994 |
| Nov 2023 | VISIBILITY/WIPER | I own a 2023 Volkswagen ID.4 AWD Pro S. Which has significant distortion in the windshield which I noticed almost immediately after picking up the vehicle. There is significant distortion about halfway up the windshield. When it is raining it makes it very difficult to see out the window. It seems worse on the driver's side. I brought it to my VW dealer for its 10,000-mile check-up. Service told me I needed new wiper blades. When I told them it was less than six months old and should be covered under warranty, they said that the wipers were only warranted for one year or 7000 miles (if I remember the mileage correctly. I'm not convinced there is anything wrong with the wipers. But they also didn't have them in stock and had to order them. It is VERY difficult to see clearly even inb light rain. In addition, the intermittent wipers speed are fast at one end and too slow at the other..with no in-between. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM | The door to the charging port is not attached well. I had a 2021 Volkswagen ID.4 Pro S and now have a 2023 Volkswagen ID.4 Pro S AWD and in both cases, the charger port door has fallen off before there was 5000 miles on the vehicle. Under the door is a base with numerous holes in it which allows rain and snow to enter the charger port. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM | Car shuts off on reversing and forward at low speed | Crash: No Fire: No | Unknown |
| Nov 2023 | SEATS | 2023 VW ID.4 S. After backing into our garage and parking with my Wife and two kids, my wife attempted to exit the passenger door. As she exited, our daughter immediately behind her began to scream as the passenger seat had completely reclined on its own. We panicked as we had no idea what was going on. My initial thought was to hit 'memory 1' on the passenger seat, only to find that memory 1 was now the fully reclined position. This continued on for 15+ secs as my Wife and I tried to pull our daughter away from the back seat. Unfortunately, her legs were pinched by the passenger seat and she was unable to move. Finally, I was able to dissengage the seat by manually adjusting the recline. This was an extremely scary situation that could have caused serious harm to our child. Additionally, this seems to be a common issue as reported on VW forums and Reddit. There were no warnings and we did not hear the seat reclining. | Crash: No Fire: No Injuries: 1 | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM | ID4 intermittently giving me errors to have electric system checked. And when the error comes on it will reduce performance so I can only go about 10-20mph. Sometimes if you turn the vehicle off for like 30 minutes then error will clear but then come up again another time when starting the vehicle. Which is dangerous to just have it reduce performance on you at random. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents. | Crash: No Fire: No | Unknown |
| Nov 2023 | VISIBILITY/WIPER | The windshield cracked after a very minor rock impact right where the windshield meets the frame on the passenger side. The impact was so minor that I barely even noticed it - only once I saw the crack (large crack, maybe 10-12 inches) did I think back on what could have caused it. Safety issue: obviously a windshield that cracks to the point of replacement after a minor impact is a safety problem, as is driving a windshield with a large crack. It has not been inspected and the issue hasn't been reproduced by anyone (dealer or service center). However - an odd number of people have referenced a very similar issue (minor impact causes cracked windshield) on an internet forum. No warnings, obviously. | Crash: No Fire: No | Unknown |
| Nov 2023 | STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Unknown the car after finishing loading it at a public charger. The entire board went out. and now the screen is frozen without having access to see the reverse camera and the radio is on | Crash: No Fire: No | Unknown |
| Nov 2023 | VISIBILITY/WIPER | I have a cracked windshield on my 2023 VW ID.4 - both Safelite and the dealer state that there's a glass shortage, and the replacement has been on back order since October 3. They state there's not a danger in driving it, but twice in cold weather/rain there's been a cracking sound and the windshield starts to smoke. I believe this is arcing/smoking from the heated windshield, though VW corporate says they are unaware of this issue. I have also seen this problem documented by others on Reddit, and I also have a video of the problem on my windshield. I bring this up to you because I fear with the arcing/smoking it may be a safety hazard. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER | Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM | Infotainment and dashboard are blanking out while driving. system appears to be rebooting. lose entire display, and radio. Has happened multiple times, twice in one day even. when I reported to the dealership they said it was a reboot, but did not offer a way to fix the issue. concerning because I rely on the system for driving directions at times and this is disabled for a few minutes at least each time it happens, and does not always restart correctly. | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY/WIPER | My windshield incurred a crack on 8/15/23 that continues to spread. To this day, 10/29/23, I cannot locate a replacement windshield and the dealers can only communicate that there is a nationwide backorder with no timetable as to when the replacement will be available. It is inconceivable that a car manufacturer can sell a model without a stock of basic replacement parts, especially something as simple as a windshield. I am dreading heading into the winter months with a cracks windshield. | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY/WIPER | Here is a summary of the problems I have encountered: 1.At just 2000 miles, the windshield of my 2023 ID 4 developed a crack without any apparent reason or external impact. 2.My insurance has agreed to replace the windshield; however, there are currently no spare windshields available, and no one can provide a timeline for when they will become available. 3.Due to the unavailability of replacement windshields, I have been left with a cracked and damaged windshield, which cannot be replaced. 4.To my dismay, the initial crack has continued to spread, and two more cracks have appeared seemingly out of nowhere, with the total mileage reaching 2500 miles. 5.It is evident that the glass in my vehicle is defective, but Volkswagen has been unresponsive to my concerns, refusing to acknowledge the defect and provide a solution. 6.Driving the vehicle with a damaged windshield is clearly unsafe; however, I have no alternative means of transportation as this is my only car. 7.I strongly believe that Volkswagen dealerships should be required to disclose the unavailability of spare parts for VW vehicles to potential buyers. This lack of transparency puts customers at risk and leaves them in an untenable situation, as I am experiencing. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM | While driving the radio stopped playing then the infotainment center went black (turned off) and the instrument display, including the speedometer and ADAS, turned off. The vehicle kept driving but no speed information was available which is a safety risk to myself and others. After about 30 seconds the infotainment and display cluster restarted and returned to normal operation. If relevant, Android Auto was also being used and lost connection during this time. For my individual vehicle, this problem has not yet been confirmed by a dealer nor has it been inspected. There was no warning message or alert before this issue happened. | Crash: No Fire: No | Unknown |
| Oct 2023 | SEATS | When the smart seat function was on we experienced the passenger seat automatically fully reclining up on exiting the car. Our child in the back seat had their legs pressed to the point of pain. The dealer claimed that the passenger must have been holding the button down, but they had fully exited the vehicle and the smart seats were reclining the seats. I have seen other reports of this in online forums as well. | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY/WIPER | The windshield of the vehicle is heated. The film that is used causes distortion in the primary field of view. This causes headaches and blurry vision during long drives. I have taken it to the dealership and they informed me that all the ID.4 vehicles that have the heated windshield have the same issue. | Crash: No Fire: No | Unknown |
| Oct 2023 | EXTERIOR LIGHTING | Controls for cabin temperature and media volume are not lit at night. Difficult to find and actuate without turning on the cabin lights and reducing the driver's view of the road. The power "button" (capacitive touch area, not a button) for the control/infotainment screen is immediately to the left of the temperature control and it is very common to turn off the screen when attempting to adjust temperature. All of which takes driver's attention from the road. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,LANE DEPARTURE | Control/infotainment system crashed without warning while driving at speed. It appeared that all the driver's assistance features were unavailable until the completely system rebooted. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | A few minutes after charging at an Electrify America location (JFK cell phone lot) I had to step out of the vehicle. Suddenly all sensors stopped working, I was locked out, key fob doesn't work, manual key didn't work either, truck locked out. Car would not connect to the app. I smell something burning but lightened after a few minutes. After 20 minutes of struggle, miraculously I got one door open and drove home. Speedometer stopped working on the way back and I cannot get the car to stop, ac would not turn off either on its own. I am trying to get a service appointment as soon as I can with my dealership. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM | While driving my ID.4 couple of months back, it hit something.on the road. Taken to the body shop, I was given the bill of $27K to replace the battery. Looking at the damage, the battery housing was damaged and it could not be replaced without replacing the entire battery. Battery housing being such an important & sensitive part of the vehicle should be protected better. Currently, the shield underneath does not protected the entire battery housing. My insurance company was on the verge to Total my car which would have been an huge loss for me. I had to escalate it to get it repaired which is in process. Just want to report this as I got lucky not to run into an accident/fire due to battery housing being exposed. Hope, some action is taken to prevent any accident future and also to avoid such expensive repair (which can be avoided easily). | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | 9/13/23 Got into my vehicle to head home around 9:15PM , headlights would not turn on. Tried switching from automatic to manual turn on no success. Could not unlock passenger doors from drivers side switch, had to exit car with key to unlock doors. There was a warning on the cluster above the steering wheel that says “ WARNINGS AND INFORMATION NOT AVAILABLE. DRIVE WITH GREATER CARE! Mileage would not display. There was yellow triangle showing service, inspection overdue with mileage of 62546. Car was bought July 2023 and has less than 800 miles. Car shows now on the information display under status more than 61K added at the failure | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | Unknown - The day after purchasing the vehicle, and less than 24hrs and 50 miles on the vehicle, I attempted to start it and all the warning lights immediately went on. The vehicle subsequently locked me out and I was unable to gain entry into the vehicle. The car was towed to the dealership and has been with the dealership for 2 weeks. VW America is apparently sending engineers to look at the vehicle to determine what happened. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | This is a new vehicle used for less than 2 weeks. It has under 250 miles on it. The vehicle looses power and displays the following warning messages: “Error: Drive System. Please safely stop vehicle!” and “Electrical System not working correctly. Please service your vehicle” I was in a very unsafe situation without power but luckily was able to guide the car over to the side of the road with the momentum it had. The vehicle has been at the dealer since that event which has been 6 days now. Still no word on if / when it will be fixed. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The car has a wireless mobile charger that makes the mobile so hot that forces the device to shut down. It was so hot that burnt my daughter’s hand | Crash: No Fire: No | Unknown |