Complaint volume
442 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen ID.4 Complaints
442 consumer-submitted complaints on record for the 2023 Volkswagen ID.4, grouped by component category.
442 Total complaints
51 Crash reports
7 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 51 crash reports, 7 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 17,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen ID.4 complaints?
51 Crash
7 Fire
16 Injury
0 Fatality
34 Towed
8 Medical attention
What are the most common 2023 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 68
UNKNOWN OR OTHER 45
STRUCTURE 28
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 20
ELECTRICAL SYSTEM,EQUIPMENT,BACK OVER PREVENTION 16
VISIBILITY/WIPER 12
ELECTRICAL SYSTEM,STRUCTURE 9
FORWARD COLLISION AVOIDANCE 8
SERVICE BRAKES 7
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 6
442 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2024 | STRUCTURE | - The front passenger door unlatched at speed while driving around 30 mph. It is available for inspection. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the errant door’s way. - The problem has NOT been reproduced or confirmed by a dealer or independent service center. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE | Center console spontaneously shuts down while driving. After about 3 min, the system reboots, but temporarily the driver console also disappears and the speedometer cannot be seen. A warning that lane assist is not available is shown. The backup rear view cannot be used during the downtime. In this car, this happened three times over a 4 month period with about 2000 total miles driven. In a previous instance in a different ID4, braking was also impacted and additional error messages appeared temporarily. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | The backup camera flickers intermittently on the system. The unit has been in for repairs 2 times for this issue, with the camera unit being replaced once. The system continues to flicker intermittently with a rough correlation to having direct sunlight on the back of the vehicle. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM | The driver door malfunctions and will open itself. It has happened twice now while driving at low speeds. It also happens while my car is parked. It will not lock at all, and it seems to think someone is trying to open it. My car will be parked with the door closed, I try to lock it, but it won't lock, and I'll come back later and the door will be ajar. Or I will be driving and the car will keep making sounds like it's trying to lock/unlike, the. Suddenly the door will pop open. This started about 3 weeks ago. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.” | Crash: Yes Fire: No Towed | Unknown |
| Feb 2024 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard. Poor design and super sensitive feature. This is one of many different features that do this. I have found my eyes moving to this to see if I can get standard cruise on and it does not happen. I give up because I do not wan to keep taking my eyes off the road. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house. | Crash: No Fire: No | Unknown |
| Feb 2024 | TIRES | The tire is a Pirelli Scorpion Zero All Season and the size is: 255/45 R20. While driving on the freeway, I heard weird sound and the tire blowout suddenly causing dangerous movement of the car to the right and left and the car speed decreased quickly to 18 mph with no possibility to increase the speed (looks like this is a safety measure that is taken automatically by the car's computer in such cases). My safety and the safety of others were put at high risk as the cars behind me were moving at relatively high speed as this was at around 5:00 AM. The police came and inspected the tire that was in pieces and he didn't want me to wait for AAA for towing the car as the place it stopped was risky. So, he ordered a towing truck that arrived after around 20 minutes and towed the car to the nearest car's dealer which was close at that time. I left the car and keys. They called me after and the lady said that most probably for a certain reason the air pressure inside the tire became low and the tire blowout due to that. No warning signs or messages appeared prior to the failure. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM | I brought my vehicle because of an electrical problem I lost power and my dash light came on saying electrical system malfunction, My dealership just informed me about some cables been chewed up by a mouse it’s what they claim. It’s the battery cables insulation in the bottom front part of the vehicle, after reading about the recall in the battery cables insulation wearing out from 2022 models you can clearly see that it’s the same problem in the same spot and in the same rear wheel drive model. They don’t want to take responsibility because there is no recall for my year yet, so they want me to pay $3000 out of pocket to fix it and I don’t even have a month that I bought this vehicle. | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | Per the existing recall on my vehicle, the driver’s side door handle has failed. It will unlatch at random times (including when driving at speeds between 1-20 mph), it will not unlatch when attempting to get into the vehicle, and the sensors have started to fail causing the car to believe the door is open when it isn’t which has caused the car to do an emergency stop on several occasions while it was in motion. This luckily hasn’t led to a collision yet but it easily could. I took the vehicle in to be inspected back in May 2023 when my dealership notified me they had the equipment to inspect the handle. They confirmed it had failed and told me at that time that they would order the parts needed to replace the handle but it might be a while as they were on back order. I spoke with them earlier this month (January 2024) and was lied to that the inspection in May wasn’t a real inspection and that they had just completed the inspection during my January visit. They knowingly deceived me that the parts were ordered in May and told me the car was still drivable and not a safety risk. This dealership knowingly put me at risk for 8 months and never bothered to communicate with me about the true status of the recall on my vehicle. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | Driver car door intermittently pops open, while driving, when stopped, and when parked (not occupied). Car door locks intermittently stop working, meaning passengers cannot enter from outside, cannot open door from inside, doors do not unlock when key fob approaches. Also when this is happening, charge port shorts ie. disconnects/connects. When these issues are happening, defogger runs intermittently when parked, unless I enter car to manually turn off heating system. Turning off defogger with app does not stop defogging even when it says "off" in app. Seems tons of water is down in door... If the car is dry, if I roll the windows down then up, windows are COVERED with water. At times, front windows go down when trying to roll them up. Not safety, but internal ambient lighting system has two colors, one for dash, one for door lights. Door light color selection does not work, and doors only will show color of dash color selection. | Crash: No Fire: No | Unknown |
| Jan 2024 | SERVICE BRAKES | As you pull to a complete stop, in the final speed between 2mph and 0mph, the brake will pull away from my foot and go straight towards the floor. The car will lurch forward and then come to a complete stop. This happens 2-4 times per month and the dealership can’t find any service codes. My wife won’t drive the vehicle. | Crash: No Fire: No | Unknown |
| Jan 2024 | AIR BAGS,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purchase: January 5th, 2024 Incident Details: On [XXX], I experienced a hazardous incident involving sudden acceleration when releasing the brake pedal as I was coming to a stop and pulling into a parking space. Despite the fact that the pedal was not fully released, the vehicle accelerated forward, colliding with another vehicle at an approximate speed of 40-50 MPH. Shockingly, neither the airbags deployed nor did the safety automatic braking system engage. The incident raised significant safety concerns, especially considering similar reports from other VW ID 4 owners. Actions Taken: I promptly took the vehicle to VW Marin Dealership in San Rafael, CA, where their report claimed no issues with the vehicle. However, further research on my part revealed that this issue is prevalent among VW ID 4 models from 2021 to 2023. Attached to this letter, you will find pictures of both vehicles involved in the incident for your reference. Request for Investigation: I urge the NHTSA to thoroughly investigate this safety issue with VW ID 4 models from 2021-2023. The potential risks associated with sudden acceleration pose a serious threat to the safety of vehicle occupants and others on the road. Identifying and addressing the root cause of this problem is crucial to preventing future accidents and fatalities related to this faulty vehicle behavior. Your attention to this matter is greatly appreciated, and I trust that the NHTSA will take appropriate action to ensure the safety of all motorists. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed | Unknown |
| Jan 2024 | UNKNOWN OR OTHER | Since I purchased the car I had had difficulty with unlocking and locking the doors intermittently but had not yet had it looked by the dealer. I had the front passenger door repaired/replaced recently, and shortly after that the doors started randomly opening. For example, the trunk opened when I walked up to it, or the front drivers side door opened (not fully but partially, so still shut) while I was at the playground with the kids (I received a notification on my VW app that the door was open after we had been parked for quite a while. This progressed to the driver side door no longer locking. I decided the car was unsafe to drive when the drivers side front door opened while the car was in drive while I was stopped at a stop sign - so it started opening while I was operating the vehicle. Again, the door didn’t fully open, but I had to open the door fully to close it. I know VW recalled this car in the summer for this very reason, it seems like their fix either didn’t work or somehow was undone when the car was repaired. | Crash: No Fire: No | Unknown |
| Jan 2024 | VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | I brought my 2023 Volkswagen id.4 Pro S EV to the Volkswagen dealer where the vehicle was purchased new earlier this year. This service visit was for the routine 10,000 mile inspection. Upon leaving the appointment, I drove out of the exit driveway of the dealership and made a left turn across a 5 lane road. Shortly after pulling out into the road (at approximately 15-20mph driving in "B" regenerative mode) all acceleration ability ceased despite my foot depressing the acceleration pedal. I had no ability to accelerate for about 3-4 seconds, leaving the car drifting in the middle of my turn. It wasn't until a few moments later after pumping the pedal that the acceleration ability returned. No warning lights or other changes were observed. I called the dealership about this, and after about a week they responded with "I spoke with the EV technician, he noted that because we plugged in the scanner to do the 10k service, it may have reset the basic settings of the E-motor. He noted it is normal for that to happen as when the engine dies and comes back on, it's the vehicle resetting the basic settings again. So it should not happen again." Meanwhile, I posted about my issue in an id.4 owners forum online and received 25 responses stating others had experienced the same concerning problem after a service visit. If VW dealers are releasing serviced vehicles to customers knowing what they are about to experience (momentary loss of acceleration upon first drive after visit), this represents a serious safety hazard. Fortunately, in my example, I was in a low-traffic scenario where the momentary loss, while panic inducing, did not cause me to impede traffic. However, if the road had been busier, my sudden and unexpected deceleration could have easily caused an accident. I feel very strongly that I am lucky nothing happened to me, and I also feel that the nonchalant responses from the dealer AND VW's corporate Instagram help chat were alarming and inappropriate. | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN,ELECTRICAL SYSTEM | 5264 miles – Red warnings come on after charging vehicle. Pulled over and turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at dealership the red triangle and warning were no longer on the screen. Jeffrey Lopez had me sit in the waiting area. Tech scanned the vehicle but claimed they were unable to duplicate the concern. Nothing was documented; I was given no paperwork and was sent on my way. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | 9942 miles – Error: 12V power supply. Safely Park the vehicle! See owner’s manual. Pulled over a turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at the dealership the error was no longer on the screen. Jeffrey Lopez had said it would be checked as part of the 10,000-mile service (which according to Jeffrey included oil change.) I showed Jeff pictures of the error message. Tech performed the 10000-mile service, scanned the vehicle but claimed they were unable to duplicate concern. Nothing was documented regarding the electrical issue, only that I was there for a 10,0000 service synthetic oil. Inspection paperwork all claimed that the vehicle was in good condition. Upon leaving the dealership there was a thud and loss of power but then the power immediately came back. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,BACK OVER PREVENTION | 30722 miles 12/12/23 – Vehicle continued to give the parking sensors error even after ensuring they were cleaned. The error will go away intermittently and then come back. Also got an error about parking assist not working. These errors never occurred before the 30000-mile service. Vehicle started giving electrical system errors and 12v battery errors again and had to be towed to Findlay Volkswagen St. George. The vehicle was in the shop 24 days, and I only received one email response from Pam Mahony-Coufal that the tech was still working with VW on the issue, and she would let me know when they were done. Texts and emails to check the status were met with no response. When I asked about a loaner, vehicle service manager Bryan said there were none available, and if there were one, it can’t be taken out of state. That poses a challenge for me since I live in Nevada and the dealership is in Utah. The dealership stated they found melted relays and replaced them. The vehicle was road tested 8 miles and returned to me 1/5/24. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | 20122 miles 7/31/2023 – Infotainment screen would reboot at random. I was also receiving the 12V battery message still and the electrical system error Dropped vehicle off at AutoNation VW for the 20000-mile service. Mark Daddario said that sometimes it’s how the customer drives the EV’s that makes the errors come up but couldn’t tell me anyway I was driving it incorrectly. I left the vehicle asking them to perform the maintenance, perform the door handle recall, and replace the flat tire under my VW Care tire protection plan. I left the vehicle with them for several days while I was out of town. Upon picking up the vehicle Chris Guilkey told me everything was performed, but the system was down so they couldn’t give me any paperwork. He handed me the key and pointed to my vehicle which was returned to me with 17% charge. Shortly after leaving the dealership the vehicle performed a thud and shut down. After waiting a few minutes, it restarted again. I drove back to the dealership and Chris didn’t see any errors on the screen so told me everything should be fine. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,STRUCTURE,FUEL/PROPULSION SYSTEM | 29987 miles 11/3/2023 – I brought my vehicle to Findlay VW Henderson NV for the 30,000-mile service, the 12V electrical issue, and the door handle recall. Andrew Lammers, the service consultant told me they’d check everything out while my vehicle was in the shop and before releasing it back to me. I received a call about a week later that there were parts hold. On 11/17 I was advised my vehicle was ready. I was told the 12V battery, high voltage system, and electrical were tested and were okay. 4-wheel alignment, front assist, and lane assist systems were also recalibrated. I was assured I shouldn’t have any electrical issues any longer. I picked my vehicle up 11/18, one day after I was notified it was finished. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM | 30848 miles 1/5/24 – Drove to Cedar City UT for an appointment after picking the vehicle up. The elevation is 5846 feet and the weather was about 20f. While going uphill on the interstate I started to receive messages about the headlights not working. Electrical system not working correctly error message came back. The left headlight was going on and off on its own and an error "fault vehicle lighting". "Please check left front turn signal." "Error dynamic cornering light." Heat can be turned on hi but doesn't warm the vehicle up. Heated seats don't seem to be working even when on 3. There is also a burnt electrical smell entering the vehicle. Vehicle was parked outside Findlay VW St. George service and won’t be checked in until 1/8 as they are closed on the weekend. | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from interior door like a traditional door. Huge safety issue. To make it worse, the vehicle cannot be locked from the App like Volkswagen advertised. Scam all around. | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER | What component or system failed or malfunctioned, and is it available for inspection upon request? The driver's side door opened while I was driving the vehicle at around 25 mph How was your safety or the safety of others put at risk? The door opened by itself while the car was moving causing multiple safety issues to me the driver and others driving near me. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We have an appointment to have it inspected by the dealer tomorrow on 12/6/23 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Prior to the door opening while driving, the car door made several locking, unlocking nosies and then opened. Prior to this incident, the door would not open from the outside. | Crash: No Fire: No | Unknown |
| Dec 2023 | FUEL/PROPULSION SYSTEM | The car came to a sudden unexpected stop from about 10 miles per hour. Everything shut down and the car came to a harsh stop, skipping/shuddering/stuttering. Happened so fast and unexpectedly that it startled me. Almost like the brakes were locking up and pulsing. But no brakes were ever applied by me. After coming to a complete stop car was completely dark. I tried to press the brake pedal to start it and nothing. Tried the brake pedal a second time and it turned on allowing me to drive away. Shortly after this event a thumping or banging noise started to occur when I accelerate or decelerate. Almost like something is loose below my feet. Weird thing is the sound is not constant. Comes and goes. Seems to be triggered after I make a right turn. Car has been at the dealer since November 28,2023 for this issue and is still at the dealer as of December 5, 2023 . Aside from this I recently got the car back from the dealer after being in for a week to replace the right rear door handle as it was faulty and opened on its own. Apparently not the known recall though. | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER | When I put drivers and passengers front window down part way and stop it and use the window control to put the window back up it goes down not up. Window has to go all the way down before it will go back up. I also have a loner ID.4 that does the same thing. I also seen the same complaint on the Volkswagen owner forum. Talk to dealer and they said they would look at it. I own a 2021 VW ID.4 and that didn’t happen in that car. I think if I push the windows control that should put window up then it should go up not down. | Crash: No Fire: No | Unknown |