Complaint volume
433 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen ID.4 Complaints
433 consumer-submitted complaints on record for the 2023 Volkswagen ID.4, grouped by component category.
433 Total complaints
47 Crash reports
7 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 47 crash reports, 7 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 17,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen ID.4 complaints?
47 Crash
7 Fire
16 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2023 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 67
UNKNOWN OR OTHER 44
STRUCTURE 28
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 19
ELECTRICAL SYSTEM,EQUIPMENT,BACK OVER PREVENTION 16
VISIBILITY/WIPER 12
ELECTRICAL SYSTEM,STRUCTURE 9
FORWARD COLLISION AVOIDANCE 7
SERVICE BRAKES 7
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 6
433 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | UNKNOWN OR OTHER | Preconditions: Phone was connected to Infotainment via Wireless Android Auto and reproducing content from the phone. A/C was on fan. Driving on congested highway at around 35 MPH with stop and go segments. Incident: Answered a phone call by pressing answer on infotainment and took the handsfree phone call. Conversation had been ongoing for maybe 10 minutes. Then I noticed I was not being heard by the other party. Hung up. Party called again and the same thing happened. In a stopped segment I placed the call. Noticed same issue. Then I looked up and the center infotainment screen was black. I then pressed the power button for 10 seconds to reset the infotainment. At that point the driver information screen ( what replaces the instrument cluster) had a somewhat different color scheme. At this point I decided to turn off all ACC functions (were not in use, just on). Suddenly this screen (driver information) turned off - no indications of ACC, Speed, etc. were available. Only the basic drive mode indicators were on showing I was in drive (this part seems independent). No negative effects to the drive were noticed ( I could accelerate, stop and steer). Some minutes later the entire system rebooted and all indications were back. Some warnings about driver assistance disabled were shown on the driver information screen. I have seen some center infotainment resets in the past, but having the driver information screen (or instrument cluster) turn off like that I find extremely unnerving and dangerous. Fortunately basic drive function was unaffected and safety seemed fine. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM | VW/Audi have known this is an issue for years but do not seem to prioritize a fix. The front passenger window often goes down first when trying to close it. I am pleading with the NHTSA to view this is a safety concern and issue a recall to force the manufacturer into what should be a simple software fix. If I deem someone approaching my open passenger window and I attempt to close my window only for it to open more, that welcomes a lot of potentially unsafe situations. Here are two examples. The individual could take something off the passenger seat and get away before the driver has a chance to react safely. Or worse, they could possibly open the door if they view this as an invitation to get in. Every other car manufacturer has power windows that work correctly. This isn't hard and is laziness by VW Auto Group to fix it until their hand is forced, especially given that the other 3 windows work just fine. | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | I was driving down a highway traveling 59 mph around 5:20AM when my infotainment system and lights inside all went dark. The speedometer stayed lit up but changed to an alternate color while I was traveling. I slowed down to make sure I could brake and that all was working. Within about 20-30 seconds the whole system restarted and came back online. This was not necessarily a safety hazard, however the sheer shock of it made cause for my safety because I reacted to it in a somewhat panic sort of way by braking rapidly. I found this forum where others have reported the exact same thing. There were no warning lamps messages or any notice of the occurrence. It all started back up as if nothing happened. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM | VEHICLE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAYS POWER OFF WHILE VEHICLE IS IN MOTION. NO INFORMATION REGARDING VEHICLE SPEED OR CONTROLS IS DISPLAYED ON THE SCREEN FOR SEVERAL MINUTES WHILE THE VEHICLE SYSTEM RESTARTS. AFTER 5-7 MINUTES, THE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAY WILL POWER BACK ON. THIS HAS OCCURRED MULTIPLE TIMES WITHOUT A SPECIFIC CAUSE OR INDICATION LEADING UP TO THE PROBLEM. | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM,STRUCTURE | 2023 VW ID.4 - While driving the passenger door latch started making a clicking noise and door became ajar triggering a door ajar light on dash information center. Passenger held door from completely opening until it was safe to pull over. Door latch continued to make clicking noises and continued to open itself. A google search revealed recall campaign "Door handle recall 57J5 [NHTSA 23V312] for MY21 and MY22" It was raining out when this happened. Volkswagen clearly hasn't fixed this issue for MY23. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY/WIPER | The windshield on the car has some severe warping that distorts the view of the driver. It causes optical illusions and dizziness. The dealer thus far refuses to fix the issue. The issue can be easily researched and it's easy to find others complaining of the issue. | Crash: No Fire: No | Unknown |
| Apr 2024 | VEHICLE SPEED CONTROL,VISIBILITY/WIPER | My ID4 windshield chips very easily and in fact i have had it for less then 1 year and small rocks on freeway damaged windshield and had to replace it out of my pocket. Even after getting new windshield it’s chipping again. The glass is hazardous as i am afraid it will break easily when compared with other cars. Cars speedometer turn off due to VW software glitch while driving so in the middle of freeway drivers would have no idea on speed and can cause accidents. | Crash: No Fire: No | Unknown |
| Apr 2024 | SERVICE BRAKES | After parking on a slope, front of car uphill, slope of about 15-20 degrees, placing car in park, the car would roll back once out of car. It happened once and went up against another car, minor scrape, but I was almost pinned. I moved the car to a different spot with similar slope, it happed again. The wheels were rotating, had to jump in passenger side and push hand onto brake. It had happened once before, but went up against a curb, but I had thought I had parked poorly. But in retrospect, likely rolled. Tried to call/contact VW, but it is a Friday and they do not accept safety calls Friday evening through Tuesday. | Crash: Yes Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | I submitted a previous report regarding my passenger front door attempting to open while the vehicle was in motion. Yesterday the door fully opened under motion with my wife as a passenger. It sounds like the latch kept cycling until the door opened. My wife just prior to departure decided to start video recording while driving as we both believed the dealer may not be able to replicate the incidents. We have recording of this we can email. The door does attempt to open several times on some days, some days it doesn't. My vehicle according to the dealer is not a part of the affected vin's for the recall. It has not been back to the dealer for evaluation and repair yet. This has become an extremely dangerous situation as an owner or passenger. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY/WIPER | Passenger window moves in opposite direction. Specifically, when the passenger window is partially down, trying to close the window from the driver side switch results in the window traveling in the opposite direction. This is a safety concern. If there are children or dogs in the passenger side, or if there is someone outside trying to get in, the window opening instead of closing is very unexpected and is a concern. Brought to the dealer and reproduced. Said they “fixed it”. Then when I showed them again, they said this was by design. How can a switch cause the window to open when intending to close? Easily reproducible. This is a defect and safety issue. There are no warning lights, documentation, or otherwise explaining this unexpected behavior. | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE | 1. Door latch — available for inspection 2. Driver’s door opened from the inside while in drive mode while I was leaning against door. 3. Has been reproduced and confirmed by dealer 4. Has been inspected by manufacturer 5. There was a warning light that doors weren’t locked but unclear which door(s) was causing the issue. | Crash: No Fire: No | Unknown |
| Mar 2024 | UNKNOWN OR OTHER | Driver-side door opens and closes by itself while driving or when the car is stopped. Driver-side door also locks and unlocks itself while driving or when the car is stopped. Unable to unlock driver-side door from the outside of the car. Some times the driver side door will not open from the inside all the way. Before, this was just a frustrating inconvenience, but yesterday, it became a scary, safety hazard. I was stopped in the middle of the street during peak hour traffic at a green light unable to start my car because the driver-side door had opened itself, but I could not open the door all the way to close it and the car would not let me start because it thought the door was open. Even after I was finally able to open my door and tried to close it, the car still would not start. I had to try repeatedly to start the car back up before it finally started. This happened for several minutes while I had my small children in the backseat and other cars were honking around us and nearly hit us. I have told the dealership and taken the car to get serviced, but the part to fix the door is back ordered with an unknown delivery date. The dealership says that many of their 2023 ID.4 customers are facing the same door issue and they've reported their frustrations with VW headquarters. This needs to be investigated and VW should issue a formal recall. | Crash: No Fire: No | Unknown |
| Mar 2024 | UNKNOWN OR OTHER | Vehicle computer system reboots while driving. Everything on dash goes black. | Crash: No Fire: No | Unknown |
| Mar 2024 | BACK OVER PREVENTION | I was backing up from a stand still on a parking lot when the car braked extremely hard. There briefly was a message on the center dash with the word emergency on it. The message went away immediately and the car continued to work normal. My neck is still hurting hours later from the very hard brake. During the whole incident there was no other car moving and no person or other object anywhere in the path of the car. I have not yet brought the car to the dealer but will do so next week. | Crash: No Fire: No Injuries: 1 | Unknown |
| Mar 2024 | UNKNOWN OR OTHER | After leaving a stop sign and making a right turn I heard what sounded like a clunk with an audible tone. This was followed by the interior lights turning on and a red door open symbol on the dashboard display (see attached photo). A few hundred feet later I parked my car at work and took photos of the passenger front door ajar as if attempting to unlatch while in motion. I read of a recall (campaign number 23V312) for 2021 -2022 Volkswagen ID4's for this issue. My dealer stated my vehicle is not included in the recall though it's having the same issue. I'm scheduling a service visit in soon. | Crash: No Fire: No | Unknown |
| Mar 2024 | FORWARD COLLISION AVOIDANCE | RE: Case No: [XXX]- VIN: [XXX] Consumer: [XXX] & [XXX] Manufacturer: Volkswagen/Audi of America, INC Semi-Autonomous Stop/Go and Adaptive Speed Technology To All Concerned: My take on the following is that not automatically resuming adaptive cruise control after a lengthy stop or if the driver is looking away from the road is the choice. Just broaching the subject of Evaluating Semi-Autonomous Stop/Go and Adaptive Speed Technology indicates they have reason to investigate. Evaluating Semi-Autonomous Stop/Go and Adaptive Speed Technology Insurance Institute for Highway Safety The IIHS outlines the full list of criteria that qualifies a vehicle for a good rating: •Monitors both the driver’s gaze and hand position •Uses multiple types of rapidly escalating alerts to get the driver’s attention •Employs a fail-safe procedure to slow the vehicle, notify the manufacturer and keep automation off limits for the remainder of the drive •Requires automated lane changes to be initiated or confirmed by the driver •Does not automatically resume adaptive cruise control after a lengthy stop or if the driver is looking away from the road •Does not discourage steering by the driver while lane-centering •Prohibits automation features if the seat belt is unfastened •Prohibits automation features if automatic emergency braking or lane departure prevention and warning systems are disabled Not terminating Semi-Autonomous Stop/Go and Adaptive Speed Technology upon manual braking creates an unsafe condition. I am still including this page simply because it reinforces the primary fact that Semi-Autonomous Stop/Go and Adaptive Speed Technology offers different programing related to resetting/reactivating the Semi-Autonomous Stop/Go and Adaptive Speed Technology. PLEASE NOTE: Each vehicle starting with Adaptive Speed Control and Step/Start set and operating at 20 plus MPH VehicleMAZDA - ILOOP VW - ID.4 TESL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE | - The front passenger door unlatched at speed while driving around 30 mph. It is available for inspection. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the errant door’s way. - The problem has NOT been reproduced or confirmed by a dealer or independent service center. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE | Center console spontaneously shuts down while driving. After about 3 min, the system reboots, but temporarily the driver console also disappears and the speedometer cannot be seen. A warning that lane assist is not available is shown. The backup rear view cannot be used during the downtime. In this car, this happened three times over a 4 month period with about 2000 total miles driven. In a previous instance in a different ID4, braking was also impacted and additional error messages appeared temporarily. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | The backup camera flickers intermittently on the system. The unit has been in for repairs 2 times for this issue, with the camera unit being replaced once. The system continues to flicker intermittently with a rough correlation to having direct sunlight on the back of the vehicle. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.” | Crash: Yes Fire: No Towed | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM | The driver door malfunctions and will open itself. It has happened twice now while driving at low speeds. It also happens while my car is parked. It will not lock at all, and it seems to think someone is trying to open it. My car will be parked with the door closed, I try to lock it, but it won't lock, and I'll come back later and the door will be ajar. Or I will be driving and the car will keep making sounds like it's trying to lock/unlike, the. Suddenly the door will pop open. This started about 3 weeks ago. | Crash: No Fire: No | Unknown |
| Feb 2024 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard. Poor design and super sensitive feature. This is one of many different features that do this. I have found my eyes moving to this to see if I can get standard cruise on and it does not happen. I give up because I do not wan to keep taking my eyes off the road. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house. | Crash: No Fire: No | Unknown |
| Feb 2024 | TIRES | The tire is a Pirelli Scorpion Zero All Season and the size is: 255/45 R20. While driving on the freeway, I heard weird sound and the tire blowout suddenly causing dangerous movement of the car to the right and left and the car speed decreased quickly to 18 mph with no possibility to increase the speed (looks like this is a safety measure that is taken automatically by the car's computer in such cases). My safety and the safety of others were put at high risk as the cars behind me were moving at relatively high speed as this was at around 5:00 AM. The police came and inspected the tire that was in pieces and he didn't want me to wait for AAA for towing the car as the place it stopped was risky. So, he ordered a towing truck that arrived after around 20 minutes and towed the car to the nearest car's dealer which was close at that time. I left the car and keys. They called me after and the lady said that most probably for a certain reason the air pressure inside the tire became low and the tire blowout due to that. No warning signs or messages appeared prior to the failure. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM | I brought my vehicle because of an electrical problem I lost power and my dash light came on saying electrical system malfunction, My dealership just informed me about some cables been chewed up by a mouse it’s what they claim. It’s the battery cables insulation in the bottom front part of the vehicle, after reading about the recall in the battery cables insulation wearing out from 2022 models you can clearly see that it’s the same problem in the same spot and in the same rear wheel drive model. They don’t want to take responsibility because there is no recall for my year yet, so they want me to pay $3000 out of pocket to fix it and I don’t even have a month that I bought this vehicle. | Crash: No Fire: No | Unknown |