Complaint volume
371 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
371 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
371 Total complaints
14 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 46 complaints, with an average reported failure mileage of 21,810 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
14 Crash
3 Fire
9 Injury
1 Fatality
23 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 35
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 10
STEERING,SUSPENSION 10
STEERING 9
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM 8
ENGINE 8
371 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again. | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | Monday 4/28, as i was driving at approx. 35-38 mph the vehicle came to an abrupt and hard stop, like someone just pounded on the brakes, the engine ceased running. A large red wrench looking icon and something about the battery flashed very quickly on the screen. After a matter of time (please note this was very frightening,, and am unsure of the elapsed time) the car restarted and I continued very slowly to a corner where I could pull off the road and contact the dealership. At the rate of speed I was traveling I was forcefully slammed into the steering wheel, there were cars behind me and in the adjacent lane. My dog in the rear compartment and in her kennel was also forcefully thrown. This vehicle has had on going battery issues and many others as well. This is not the first report I have filed. Vehicle has been at the dealership for one week, I had to insist upon a loaner which they could not provide. Jeep has a program for a comparable vehicle which they set up and which has not provided a comparable auto. I have had no word from the dealership as to repair and issue found. The ongoing safety issues with this vehicle and it's battery system are totoally unacceptable for me. The jeep has spent 3.5 months from 10/14-mid 01/15 parked due to fire or explosion possibility. It has been in the shop repeatedly for up to two weeks at a time with heating and cooling issues. This latest is just another in a long stream of problems unaddressed proprerly by the Jeep corporation. As the vehicle is still in the shop at the dealership I have no items to download at this time. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for purchasing this specific vehicle. With my wifes daily commute well withing the batteries capacity we were filling up at the gas station about once a month. Now being unable to charge the vehicle we were filling up more than weekly. This obviously increased the cost of ownership quite a bit. This also greatly decreased the performance of the vehicle as the electric motors provided significantly more power to the underpowered 4 cylinder gas engine. At some point I debated charging the vehicle anyway but being that my home charging area is directly below my [XXX] sons bedroom I ultimately decided against it. Brought the vehicle to the dealer in November of 24 and they refused it as no repair had been released. I tried to stay on top of things, following multiple web forums to have the most up to date information. When I knew that the fix was to be released in the first week of the new year I attempted to get ahead of it and make a service appointment. The dealer would not allow this even though I knew the fix would be available. By the time the “fix” was formally release and I was able to call to make an appointment they were nearly 2 months out from their first available date. After Jeep "fixed" the recall we have been getting intermitent "service hybrid electric vehcle system" warnings on the dash board as well as random losses in power to the engine and or motor. Brought back to dealer where they acknowledged software issue but had no fix available. They determined it was "safe" to dirve and had me take it back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | While idling (vehicle running in electric mode) in park, for approximately 10 minutes we attempted to put the car in drive. The vehicle acted as if it needed to be turned on, displaying the message "Press Brake and Push Button to Start" while also displaying a red battery light. Different warning messages came up showing Traffic Sign Assist Unavailable and others. We could not turn the vehicle off even with holding down the start/stop button, were unable to shift the vehicle either. Finally after ten minutes of pressing the start/stop button the vehicle finally shut off and we were able to restart it with no issues. The next week as I was driving, I would randomly get a warning light with a red wrench and a message that said Service Hybrid System. Both instances have happen two additional times. The vehicle is now sitting at the dealership and they are unable to diagnose the problem. This all has occurred after the 95B recall work was completed. This is a safety issue as the vehicle will not shut off and won't shift. So if the vehicle is parked inside of a garage and idles and then doesn't shut off that will lead to carbon monoxide leaking into the houses. Or being stranded somewhere unable to move your vehicle. | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM,ENGINE | A couple months ago our check engine light came on. Through going to the dealership and a local mechanic we found out that it's an electrical issue as well as a safety issue. The wire connections have failed. This led to the grill shutters being forced open and if they close there will be no air going to the engine which will cause the engine to seize and/or a fire, which would lead to an accident and/or death. This isn't a safety recall at this point and this is a very big concern. | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, the vehicle failed to respond as needed. The red wrench hybrid system warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000. | Crash: No Fire: No | 13,000 |
| Apr 2025 | ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working | Crash: No Fire: No | Unknown |
| Apr 2025 | UNKNOWN OR OTHER | Rear tailgate will periodically just close. When this occurs, it is just after reaching full open. At times it takes extreme force to halt it in its travels. I have brought it to the Jeep dealer but it did not repeat while they were checking it, so they said there is nothing that can be done. I am reporting this in event it is more wide spread, as I picture a child getting hurt by this (needless to say, I do not let my grandchildren near this!) | Crash: No Fire: No | Unknown |
| Mar 2025 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | The jeep will display “power steering unavailable” while driving, causing the steering wheel to lock up and be unable to turn while driving. Then the automatic braking, collision warning, and lane departure will all announce it is unavailable. This has caused us almost to crash multiple times. We took the vehicle to Jeep, they witnessed the power steering fail while driving, and told they can not find any remedy. This has been a daily occurrence since. | Crash: No Fire: No | Unknown |
| Feb 2025 | STEERING | Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering .So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The Vehicle is at dealership .Yes the red steering wheel was on the screen and the loss of steering when I was trying to back out of my carport. So afraid this will happen on the main road in traffic and I or another person will get hurt. Could not even turn the steering when backing out of my carport. Thank you for checking on this. These cars are dangerous when this happens. Bad thing is in all these cars they don’t know how to fix them,cause they can’t find what this problem is. | Crash: No Fire: No | Unknown |
| Feb 2025 | SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 35-45 MPH and making a turn, the vehicle stalled. The contact stated that the messages that the ABS and the gear switch were locked, and other unknown messages were displayed. The contact was unable to pull over to the side of the road. The contact stated that upon depressing the brake pedal and turning the rotary dial to drive(D), the rotary dial independently shifted back to park(P). The contact stated that the vehicle was towed to the dealer, where it was jumpstarted. The vehicle was not diagnosed or repaired and remained at the dealer for several months. The contact stated that the dealer had recently informed her that the transmission was leaking, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,811. | Crash: No Fire: No Towed | 46,811 |
| Jan 2025 | FORWARD COLLISION AVOIDANCE | This vehicle does not alert or activate forward collision warnings or automatic braking. Other reports from 2022-2023 by Grand Cherokee owners confirm that the system is not working for many Grand Cherokee. | Crash: No Fire: No | Unknown |
| Dec 2024 | STEERING,ELECTRICAL SYSTEM,AIR BAGS | My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings. | Crash: No Fire: No | Unknown |
| Nov 2024 | EXTERIOR LIGHTING | I was driving on the interstate when dark (during the evening hours). I had the headlights on via the "auto" position. Without any warning the dashboard lights and headlights shut off. This has happened on two different occasions, [XXX] and [XXX]. After stopping, shutting off the car and restarting the lights resumed working. I have since taken the car to a Jeep dealership for repair. The dealership told me they need support from Chrysler and that I needed to contact Chrysler to set up a case. I did that on 11/21/2024. After making that initial contact Chrysler has been unresponsive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2024 | SERVICE BRAKES | The vehicles dashboard lit up like a Christmas tree while driving ( Abs, traction control, check engine light) and the brakes virtually not functional. This has now occurred 3 times. After the first occurrence and the Abs module being replaced it occurred 17 days later and then stated to be an issue with a software update. 5 days after this occurred again. Booster module replaced... | Crash: No Fire: No | Unknown |
| Nov 2024 | ENGINE,FUEL/PROPULSION SYSTEM | Report: Jeep Grand Cherokee 2023 table number [XXX]. Vin [XXX] Piston malfunction. **Vehicle:** 2023 Jeep Grand Cherokee Tablet:[XXX]. Vin [XXX] **Date of purchase** February 2023. **Problem:** Piston malfunction That began in September 2023. **Dealer:** Alberic Colón Chrysler, Jeep, Puerto Rico **Event timeline:** 1. September 2023: The malfunction of the piston in the Jeep Grand Cherokee 2023 began. 2. September 4, 2023: He visited the dealership, Alberic Colón, to report the malfunction and request repairs. The dealer did not adequately document the malfunction during this visit. 3. May 1, 2023: A second visit to the dealership was made for the same problem, but the malfunction was not resolved and the problem persisted. 4. **September 2024:** Another visit was made to the dealer, since the piston problem remains unresolved and the dealer has not yet addressed or adequately documented the malfunction. In all previous visits it is documented by the concessionaire that at the time of the test it did not present condition. 5. **Current status (to date):** The problem remains unresolved and we have continued to be without a vehicle every time the unit is taken to the warranty area. The amount of time that the vehicle is in the workshop is indefinite and at no time has we been offered a vehicle similar to a loaner as established by regulations #19 and #21 of the Department of Consumer Affairs (DACO). Despite multiple attempts to solve the problem, the dealer has not repaired the vehicle and the problem continues. This last time we have been without a vehicle for the whole month of September 2024. This represents a chronic anguish for our family, since we depend on our vehicle to be able to work in our accounting business. In addition to all this, this problem with the unit has created an insecurity in us, since at any time it can leave us without service; we have the responsibility to pick up and leave our grandchildr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2024 | UNKNOWN OR OTHER | UCONNECT SCREEN BLANKS OUT AND GOES OFF SOMETIMES PREVENTING BACK UP CAMERA FROM GOING ON. THE SYSTEM RESETS AND COMES BACK SOMETIMES ON IT'S OWN OTHER TIMES RESET PROCEDURE NEEDS TO BE DONE. THIS HAS BEEN REPORTED TO THE DEALER ON MANY OCCASSIONS IN THE LAST YEAR AND A HALF. THEIR ANSWER I ALWAYS THE SAME JEEP IS AWARE OF IT AND WORKING ON IT. THIS IS A SAFETY ISSUE WHEN BACK UP CAMERA DOESN'T SHOW ON SCREEN AND SHOULD BE REMEDIED. THIS HAS HAPPENED APPROX 15 TIMES SINCE MY LEASE STARTED. | Crash: No Fire: No | Unknown |
| Nov 2024 | LANE DEPARTURE | Jeep Cares case [XXX] While driving with Lane Keeping Assistance/cruise control enabled, on a dry clear road (XXX) Between Exit [XXX] and Exit [XXX] - both directions. It has happened elsewhere, but these are our major commuting route. The jeep would all the sudden veer to the right or left out of the lane, and we would have to fight the lane tracking to keep it centered in lane. Our Jeep Wrangler has been in the repair shop for at least 4 occurrences of the issue. 1st was initial diagnosis at about 6,000 miles. Was told that the sensors needed realignment and to bring back so they could keep for the day and it was long process. At that appointment we were told that the alignment was out and needed to be adjusted. During the adjustment, a part was damaged and needed to be replaced, the replacement part was damaged requiring a 3rd part. Time in shop was almost 30 days. 2nd attempt was about 24,000 miles. This time the alignment of sensors was performed, but on test drives, it still ended up pulling to the right and repair shop consulted with Jeep engineers about the situation and determined that at least one part needed to be replaced. Time in shop was another 30 days. After this repair, it pulls even harder and requires additional force to maintain center lane, including more occurrences pulling to the left into oncoming traffic. At 35,000 miles, opened case with Jeep Cares as warrantee is due to expire at 36,000 miles. Jeep currently at repair and after multiple test drives... they are not able to find the trouble. This is a safety issue as it unexpectedly pulls the vehicle into oncoming traffic. We have 2023 Jeep Compass with similar system with no issue Dealer and Service location: Hendick Chrysler, Jeep Ram 7630 Hendrick Auto Plaza NW Concord, NC 28027 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | UNKNOWN OR OTHER | The software controlling the driver information system on this vehicle is continually having issues. Randomly, the system will stop working with system rebooting while driving. Normal features like hands free phone calls and navigation will stop responding. This leads to driver confusion and takes attention away from driving the vehicle. Also randomly, chimes will bong with no indication of what is happening on the dash or vehicle display. Attempts have been made for an "over the air" software update via Wi-Fi per the owner's manual, but the owner's manual doesn't accurately describe the navigation and software options of the system (menus incorrect, options are non-existent, etc). This car can be frightening when it suddenly acts up in traffic and there is no indication as to what is happening. This has all randomly happened since the car was new and continues to happen. The date below is just an arbitrary date since it happens consistently since new. This has occurred at any speed or mileage. | Crash: No Fire: No | Unknown |
| Oct 2024 | SEAT BELTS | I have had 2 incidents in which the 2nd row seat belts on either of the end seats fails to release. The first incident resulted in a seat belt being wrapped around the headrest and unable to release. I had to take the car to a mechanic for it be undone resulting in a broken headrest. This was in May 2024. Today the seatbelt was stuck around my child's abdomen. The seatbelt got tighter around his stomach and he tried get out of it. I parked the car and tried to get the seatbelt to release and it refused to. It continued to get tighter and tighter making it difficult to breathe. I had to call 911 for assistance on the side of the road. 2 police officers had to help me lift him and get him free- the entire time the seatbelt refused to release. My son has bruises and scratches from trying to get out and now is terrified to wear a seatbelt. There is something wrong with the mechanism for the seatbelt that does not allow it release. I am now scared that if we are in an accident and the seatbelt tightens across someone's chest or one of my children's neck that I won't be able to get them out in time. This has been reported to Jeep who advised that I fill out this form. | Crash: No Fire: No Injuries: 1 | Unknown |
| Oct 2024 | SEAT BELTS | The contact owns an Evenflo Car Seat, Model number 37312370, Model Type: Gold Shyft Dual Ride. The manufacturing date was unknown. The car seat was being utilized in a 2023 Jeep Grand Cherokee. The contact stated that the safety seat belt buckle was easily opened. The contact stated that her [XXX] daughter was able to easily unbuckle herself from the restraints. The failure occurred inside the vehicle. The child was in the car seat at the time of the failure. The manufacturer was made aware of the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Sep 2024 | STEERING | For the second time since the vehicle was purchased EPS failed. The first time there were other issues and errors. The car cannot safely be driven under these conditions. When taken to the dealer they say they cannot recreate the issue and then it is drivable. Our concern is that these issues are not being properly logged and there is a serious electrical defect in the car that could result in a failure while it is being driven. Since there is "no trouble found" it does not need to be logged by the dealer and information will never reach the OEM to note an issue and drive recalls or corrective quality actions. | Crash: No Fire: No | Unknown |
| Sep 2024 | SERVICE BRAKES,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | The automatic emergency braking system activates randomly while driving abruptly stopping the vehicle in traffic. This has happened several times and we no longer feel safe driving. Luckily no one has been behind us when it happens otherwise I feel a crash would be unavoidable. The vehicle has now been to the dealer twice with no repairs made. The techs are always unable to duplicate the concern. Last time this happened my wife was driving around 40mph when the crash warning message flashed and stopped the vehicle. (no one was in the way). | Crash: No Fire: No | Unknown |
| Sep 2024 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving approximately 65 MPH, the vehicle was shaking severely, vibrating, and bucking, causing the driver to almost lose control of the vehicle. The vehicle started losing motive power and stalled. During the failure, the "Power Steering" and "Power Brake" failure warning lights were illuminated. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The contact stated that the secondary battery was previously replaced due to a failure with starting the vehicle. The failure mileage was 44,000. | Crash: No Fire: No Towed | 44,000 |
| Sep 2024 | ENGINE | Engine Mounts are faulty / victim of design fault. I have had my engine mounts replaced twice within the first 7,000 miles of ownership (at 3,825 miles and again at 6,583 miles). Per my service advisor this is a common issue with all Grand Cherokee models and he anticipates the need to replace them again. | Crash: No Fire: No | Unknown |