Complaint volume
361 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
361 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
361 Total complaints
13 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 44 complaints, with an average reported failure mileage of 21,483 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
13 Crash
3 Fire
9 Injury
1 Fatality
22 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 32
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 9
STEERING 9
ENGINE 8
POWER TRAIN 8
STEERING,SUSPENSION 8
361 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was traveling on the highway at highway speed during peak commuting times when a notice to service hybrid system was displayed on the gauge cluster. The vehicle then lost all acceleration and shut down. I had to safely navigate to the side of the road with zero ability to accelerate or brake in fear of not being able to get off the roadway safely. I was automatically shifted into park once I reached a speed of around 5 mph. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM | There was a recall for my cars, hybrid electrical system. We were told not to park it in the garage, not to plug it in, etc., for months. That was in the fall of 2024. In December, I had to have my car towed to the dealershipto have regular battery replaced under warranty, and while it was there, Jake Sweeney Jeep, in Cincinnati, allegedly did the recall service. Immediately thereafter, my car started losing power while I was driving, with a message reading, Service hybrid electrical system.“ My car has been back to the dealership four times, I had a Starr case opened with Jeep, and was told that they are aware of the problem, don’t know when it will be fixed, and that I should take the car back home. It has happened when I was driving 65 mph on a highway, complete loss of power, I had to limp over to the shoulder, then back to the dealership. The codes were red, and the technicians said they were aware of it, but had no fix for it. They said they even had some units for sale on their lot with the exact same problem. At this time, Jeep is saying they do not know when They will have a fix for this on the hybrid vehicles. This seems very unsafe to me, because it happens, intermittently, at all different speeds. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | Multiple incidents of the vehicle displaying a Service Hybrid System that appears for several seconds and then disappears. Today this occured, the engine abruptly switched to gas mode from hybrid with a sudden lurch, then returned to hybrid mode and the light disappeared . Vehicle has been to dealership twice for the service hybrid System light and no code is stored and they could not diagnose any further. | Crash: No Fire: No | Unknown |
| Jun 2025 | VISIBILITY/WIPER | My windshield has small bubbles in the laminate layer between the glass. It is only noticeable in the early morning and sunset when the sun shines directly through the glass windshield. The safety concern is at night when it is raining. When an oncoming car headlights come through the glass it is impossible to see the road. I have to slow down considerably. Hopefully the road is straight at this point because I cannot see the road. At first I thought my windshield was just dirty. After cleaning the windshield many times the issue did not go away. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | 3 instances of complete loss of power, 1 while driving. Vehicle came to a hard stop as though I had slammed on the brakes. Dealer and Jeep have acknowledged the problem as a known issue. Jeep is saying it's safe to drive, but dealer agrees it is not and is not returning the vehicle to me. All dash lights came in during each instance and gave the error message "Service Now, Hybrid System Failure." Summary of the 3 instances below. It has been at the dealer since 5/8/2025. 3/29/25 approx 6pm I was stopped, and the error message came on and vehicle shut off. Attempted to restart approximately five times. Let’s sit for a few minutes, vehicle restarted and all error messages went away. 4/23/25 6:30pm Driving at low speed, air Messages came on vehicle abruptly stopped, narrowly avoided, getting rear ended, passengers complaint of neck pain. Engine turned on, all error messages immediately went away. 5/6/25 5:35pm Error messages came on while driving, engine started, no impact to driving. Error messages went away almost immediately. Jeep S.T.A.R. case was created | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway speed and caused a near immediate loss of 10-15 miles per hour and were it not for evasive driving on my part and the other car, would have caused an accident. This powertrain has major issues that continue to happen. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM | This vehicle has now been in service 3 times for related issues. "Service Hybrid Electric System" is now popping up. It happened on the highway and it jerked like it was changing gears and reducing speed before "restarting" itself. This has now happened numerous times. This is an unsafe family vehicle. Jeep has refused to buy it back and only recommending to take it back to the dealer and I have to pay for rentals. 2 weeks after purchasing the car, it left me and my family stranded in -10 degree weather in the winter. The entire system shut off. Car had to be towed to the dealer and it took weeks to get resolved. Then comes the 95B recall. Again, took over a week to get fixed. Had to pay again for a rental and wait to get reimbursed. Now this issue. | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | While driving I received a pop-up message on the head unit advertising Sirius XM. I had to clear this pop-up message while driving in order to continue using my map. I need to be very clear that I was driving at speed with a navigation route set and the map was obstructed by an advertisement that I had to touch the screen with one hand left on the wheel to click a pop-up ad. This was not a message from any attached devices. This was a system message from the infotainment unit. | Crash: No Fire: No | Unknown |
| May 2025 | STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | Various vehicle systems fail to operate. Power steering may not work, parts of the powertrain may fail to operate. The vehicle has a code B273C-00 which Stellantis says their engineers are aware of but have no fix nor any timeline for a fix. This can rendee the vehicle inoperable or dangerous to drive as there is no knowing which vehicle systems will fail. This is an ongoing problem, not a one time event. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE | Car was recalled 95B. Recall completed in 1/25. Engine light 2/19/25. Car was held until 5/12/25. Had to trade car in for a lost of 6K dollars | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM | Picked up vehicle on Monday with previous reported issue unfixed. They couldnt find the fault code that appeared on the screen and made a different fix. Tuesday, drove the car about 10-12 miles. Was stopped at a stop light with my foot on the brake. A sudden huge jolt and the car stops, the red wrench and battery warning appear. I drove to the dealership and reported the incident. The vehicle is there, they say there is no "fault" signal. This is an ongoing issue with my jeep, I have filed several reports. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | When accelerating at highway speeds there is a significant power lag when the vehicle switches from between the internal combustion engine (ICE) and the electric motor causing deceleration in the vehicle. This is typically followed by a sudden surge in power causing rapid acceleration. This causes unpredictable speed and makes merging onto highway traffic difficult. When this issue occurs the "Service Hybrid Electric Vehicle System" warning lights illuminates. After several miles, the warning will turn off, but this occurs off and on when changing lanes, merging, or braking in heavy traffic. This typically only occurs at highway speeds when the vehicles transfers between ICE and Electric power frequently and has not been observed at normal city street speeds. The sporadic acceleration performance makes this vehicle dangerous to drive at highway speeds unless the electric motor is turn off. The car has been returned to the dealership numerous times to address this issue as it is still covered under warranty. However, they have informed us that "The code present in the car is currently under investigation by Chrysler. The Chrysler representative told us not to change any parts until Chrysler makes a decision on a potential recall." Despite repeated calls with Stellantis / Jeep customer service who promised us to expedite parts to the dealership for resolution, we are stil left driving this unsafe vehicle. This problem arose within 48 hours of the battery recall maintenance being performed and has been recurring ever since the repair. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | [XXX]...While driving the vehicle on the [XXX] the vehicle stopped and would not move...ALL systems failed. Warning lights, (flashers) would not work. Cause of failure was later determined to be a malfunction in the electrical system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the Integrated Dual Charging Module (1890169A). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (EMI) related to the hybrid platform. Key repairs have included: Park Assist and ADAS control modules (09/28/23) Reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) Backup view camera replacement (02/16/24) Fuel system pump and lighting issues (04/05/24) High-voltage recall 95B, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) The final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The next day, the Jeep dealer where the vehicle was purchased, picked up our car, and we’ve received no update on its status. It is currently undrivable, and we fear it’s unsafe. We previously filed for arbitration for with NCDS (March 2023), which was denied. The situation has deteriorated significantly since then, and we are now filing a second arbitration, alongside this formal NHTSA safety complaint. Certified letters sent to the manufacturer earlier this year have gone unanswered. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE | On the highway from Chicago to Boston while driving 70 MPH my car had LOST ALL power. I was barely able to get car from left lane to right side of road. Truck almost hit us. We immediately reported incident to our dealership and their response was “we have nothing but problems bring the car in”. We were 300 miles away and they said there was nothing they can do. I restarted car and appeared normal. On way home outside Chicago on Highway at high speed we lost all power AGAIN. Started back up and returned home and called Field dealership in Glenview and Chrysler corporate. We brought Car in and they have had it for week with no solution or phone call. | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | Monday 4/28, as i was driving at approx. 35-38 mph the vehicle came to an abrupt and hard stop, like someone just pounded on the brakes, the engine ceased running. A large red wrench looking icon and something about the battery flashed very quickly on the screen. After a matter of time (please note this was very frightening,, and am unsure of the elapsed time) the car restarted and I continued very slowly to a corner where I could pull off the road and contact the dealership. At the rate of speed I was traveling I was forcefully slammed into the steering wheel, there were cars behind me and in the adjacent lane. My dog in the rear compartment and in her kennel was also forcefully thrown. This vehicle has had on going battery issues and many others as well. This is not the first report I have filed. Vehicle has been at the dealership for one week, I had to insist upon a loaner which they could not provide. Jeep has a program for a comparable vehicle which they set up and which has not provided a comparable auto. I have had no word from the dealership as to repair and issue found. The ongoing safety issues with this vehicle and it's battery system are totoally unacceptable for me. The jeep has spent 3.5 months from 10/14-mid 01/15 parked due to fire or explosion possibility. It has been in the shop repeatedly for up to two weeks at a time with heating and cooling issues. This latest is just another in a long stream of problems unaddressed proprerly by the Jeep corporation. As the vehicle is still in the shop at the dealership I have no items to download at this time. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for purchasing this specific vehicle. With my wifes daily commute well withing the batteries capacity we were filling up at the gas station about once a month. Now being unable to charge the vehicle we were filling up more than weekly. This obviously increased the cost of ownership quite a bit. This also greatly decreased the performance of the vehicle as the electric motors provided significantly more power to the underpowered 4 cylinder gas engine. At some point I debated charging the vehicle anyway but being that my home charging area is directly below my [XXX] sons bedroom I ultimately decided against it. Brought the vehicle to the dealer in November of 24 and they refused it as no repair had been released. I tried to stay on top of things, following multiple web forums to have the most up to date information. When I knew that the fix was to be released in the first week of the new year I attempted to get ahead of it and make a service appointment. The dealer would not allow this even though I knew the fix would be available. By the time the “fix” was formally release and I was able to call to make an appointment they were nearly 2 months out from their first available date. After Jeep "fixed" the recall we have been getting intermitent "service hybrid electric vehcle system" warnings on the dash board as well as random losses in power to the engine and or motor. Brought back to dealer where they acknowledged software issue but had no fix available. They determined it was "safe" to dirve and had me take it back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | While idling (vehicle running in electric mode) in park, for approximately 10 minutes we attempted to put the car in drive. The vehicle acted as if it needed to be turned on, displaying the message "Press Brake and Push Button to Start" while also displaying a red battery light. Different warning messages came up showing Traffic Sign Assist Unavailable and others. We could not turn the vehicle off even with holding down the start/stop button, were unable to shift the vehicle either. Finally after ten minutes of pressing the start/stop button the vehicle finally shut off and we were able to restart it with no issues. The next week as I was driving, I would randomly get a warning light with a red wrench and a message that said Service Hybrid System. Both instances have happen two additional times. The vehicle is now sitting at the dealership and they are unable to diagnose the problem. This all has occurred after the 95B recall work was completed. This is a safety issue as the vehicle will not shut off and won't shift. So if the vehicle is parked inside of a garage and idles and then doesn't shut off that will lead to carbon monoxide leaking into the houses. Or being stranded somewhere unable to move your vehicle. | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM,ENGINE | A couple months ago our check engine light came on. Through going to the dealership and a local mechanic we found out that it's an electrical issue as well as a safety issue. The wire connections have failed. This led to the grill shutters being forced open and if they close there will be no air going to the engine which will cause the engine to seize and/or a fire, which would lead to an accident and/or death. This isn't a safety recall at this point and this is a very big concern. | Crash: No Fire: No | Unknown |
| Apr 2025 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, the vehicle failed to respond as needed. The red wrench hybrid system warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000. | Crash: No Fire: No | 13,000 |
| Apr 2025 | ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working | Crash: No Fire: No | Unknown |
| Apr 2025 | UNKNOWN OR OTHER | Rear tailgate will periodically just close. When this occurs, it is just after reaching full open. At times it takes extreme force to halt it in its travels. I have brought it to the Jeep dealer but it did not repeat while they were checking it, so they said there is nothing that can be done. I am reporting this in event it is more wide spread, as I picture a child getting hurt by this (needless to say, I do not let my grandchildren near this!) | Crash: No Fire: No | Unknown |
| Mar 2025 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | The jeep will display “power steering unavailable” while driving, causing the steering wheel to lock up and be unable to turn while driving. Then the automatic braking, collision warning, and lane departure will all announce it is unavailable. This has caused us almost to crash multiple times. We took the vehicle to Jeep, they witnessed the power steering fail while driving, and told they can not find any remedy. This has been a daily occurrence since. | Crash: No Fire: No | Unknown |
| Feb 2025 | STEERING | Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering .So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The Vehicle is at dealership .Yes the red steering wheel was on the screen and the loss of steering when I was trying to back out of my carport. So afraid this will happen on the main road in traffic and I or another person will get hurt. Could not even turn the steering when backing out of my carport. Thank you for checking on this. These cars are dangerous when this happens. Bad thing is in all these cars they don’t know how to fix them,cause they can’t find what this problem is. | Crash: No Fire: No | Unknown |