Complaint volume
361 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
361 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
361 Total complaints
13 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 44 complaints, with an average reported failure mileage of 21,483 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
13 Crash
3 Fire
9 Injury
1 Fatality
22 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 32
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 9
STEERING 9
ENGINE 8
POWER TRAIN 8
STEERING,SUSPENSION 8
361 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2025 | POWER TRAIN,ENGINE | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated several unknown warning lights were illuminated. The contact stated that the transmission failed to shift into the intended gear. Additionally, the contact stated that an unusual alarm had sounded while the vehicle was parked. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact was advised that the vehicle was unsafe to drive and could not be returned to the contact. The contact stated that the failure initially started a day after the vehicle was purchased, and the vehicle was taken to the dealer several times. The contact stated that while the dealer's mechanic was test-driving the vehicle, the mechanic was nearly involved in a crash due to the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The contact requested buy-back assistance. The failure mileage was approximately 13,000. | Crash: No Fire: No | 13,000 |
| Jul 2025 | ELECTRICAL SYSTEM | Hybrid electric service indicator light comes on. Dealer states they can’t fix it yet. Causes a threat of fire or vehicle breakdown. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | I am reporting two major electrical-related failures in my 2023 Jeep Grand Cherokee Overland that raise serious safety concerns. In February 2025, the vehicle experienced a sudden and complete battery failure with no warning. No lights or messages appeared. I was left stranded and had to tow the vehicle. The dealership found that one battery had completely failed and required replacement, while the second battery had to be recharged. No clear cause was identified. This raised concerns about a deeper electrical or charging system issue. On [XXX], the vehicle became completely inoperable again while I was traveling out of state. I was stranded in Iowa and had to tow the vehicle to a certified Jeep dealership. They diagnosed that the wiring harness connectors to the fuel pump were stuck open, causing the connector to overheat and fail. This required full replacement of the wiring harness, which involves dropping the fuel tank. There were no warning lights, messages, or drivability issues prior to the failure. Electrical overheating in a component directly tied to the fuel system poses a serious fire and safety hazard. As of today, the vehicle remains at the dealership, and I have been without transportation since [XXX]. I opened a case with Stellantis, but my case manager has not provided any updates. Stellantis has now told me I must coordinate with the dealership to request goodwill repair assistance, despite the urgency and safety-critical nature of the failure. These are not typical issues for a well-maintained vehicle. I urge NHTSA to investigate this as a potential electrical defect that may pose a broader safety risk to other owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM,SEATS,ENGINE | Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. as this may put my safety and that of my family at risk | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | Was driving at night on a rural highway. Experienced a complete electrical failure - all lights, engine function, power steering and power brakes failed; coasted to the side of the road. ~~I thought that I had just run out of gas, but adding gas did not permit the car to restart. Tow truck could not jump start the vehicle. It was towed to the dealership, where they replaced the regular battery (<20k miles on it), performed the hybrid battery software upgrade (the "recall"), sent me home. Towing and rental coverage were not offered. ~~BTW, I had requested this recall about 3 months previously, but it was "not available" yet. ~~The vehicle continued to stutter intermittently, concomitantly flashing the "service hybrid battery light." I took it back to the dealership. They ran tests, inspected it for unwarranted damage, cleared out the codes, and sent it home. ~~Another 2 months of the same incidents, sometimes with a "refuse to start in the morning" altogether aggravation. I grew increasingly concerned for my safety and the safety of others on the highway. Obviously, this problem wasn't going to go away with just ignoring it and hoping for the best. ~~I contacted the dealership to bring it in for service again; they refused to even entertain the idea of providing me with a rental until they could fix it, even knowing that it's clearly a warranty issue. I took it to a different Jeep dealership, somewhat distant from my home but actually the dealership from which I had purchased it online. They were so kind, got me into a rental and promised to look into it. They got in contact with the manufacturer quickly. Jeep engineering department admitted they can't fix it. 6 weeks later, they still haven't fixed it, I'm paying almost $3000/m for pmt& insurance for a car that's unsafe to drive, but the corporation hasn't offered me any options to get out of a lease. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are causing engine shut downs on the highway -- see the attachments for 4 such cases downloaded from the Jeep website. Obviously crazy things can happen when a car's computer shuts down while driving -- no one knows if my next Digital Crash could shut down my engine when I am in a multi-car passing situation on a 2 lane highway at 70 MPH and yet that scenario is happening to others. I have seen 3 jeep dealers and have documentation on those digital scans for my vehicle-- Jeep is aware of the problem but they have no-fix. There are over 500 complaints on the public jeep 4xe website across multiple conversation threads of people having this exact problem. You can see from the attachment that the dealers are telling owners that the cars are 'unsafe to drive' because they do recognize that the next digital crash of the computer will be a fatal accident. None of these problems existed before that recall was available in January. Something in that NHTSA 95 B recall for the Grand Cherokee PHEV was defective and is causing these digital crashes -- jeep does not dispute that, at least from what I have been told. Jeep has to be required to do another recall to fix the earlier 95 B recall. It has been close to 6 months now without a fix and nothing is happening. It is probably a software fix, but it needs to be done and at this point it appears that they must be forced to do so by NHTSA. Please see the 4 attachments of what others have encountered. < on your below questions -- Multiple incidents, multiple dates, multiple speeds for me> | Crash: No Fire: No | Unknown |
| Jul 2025 | SUSPENSION | While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while his wife was driving 70 MPH, the temperature gauge rose extremely high, with the message “Engine Overheating” displayed on the instrument panel and the vehicle lost motive power. The contact’s wife pulled over and parked the vehicle while awaiting tow truck service. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,722. | Crash: No Fire: No | 21,722 |
| Jul 2025 | ENGINE | Vehicle loses power and warning lights come on “maintenance on the hybrid system”. A little red wrench appears down the lower left corner. It all goes away after about a minute and a half vehicle only loses power for a brief moment. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the throttle body module was reprogrammed. A 14-mile test drive was done and the codes did not return. Shortly after pickup, while driving at 65 MPH on the thruway, I got the same error message, Service throttle control along with a check engine light and all warning lights again lit up. The Jeep displayed a reduced power warning, and many other warning but I didn’t have time to look at the dashboard. The vehicle slowed to a crawl in limp mode at 23 MPH, the steering became very heavy and slow to respond. I was able to quickly move over to the shoulder, and I was almost rear ended by a tracker trailer. I got off the thruway, shut the engine off, then back on and was able to get full power back. I immediately drove it to the dealership service center. This is NOT safe vehicle to be in and there are many other reports of this happening. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN,ELECTRICAL SYSTEM | Driving down interstate going 78mph in hybrid mode and the car shuts off and I was able to get over to the side of the road since traffic wasn't bad at the time. Restarted the car and went on my way with no other issues until last week. Driving down the interstate again in hybrid mode and the "service hybrid " light starts flashing and so I changed to all gas for the remainder of the trip. Took it to the dealer yesterday and they had no answers other then they updated the software. We shall see but how it works but I have my doubts that it wont cut off again or have issues. Only has 14K miles on it when this stuff happened. | Crash: No Fire: No | Unknown |
| Jul 2025 | STEERING,FUEL/PROPULSION SYSTEM,LANE DEPARTURE | My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes FIVE, recalls related to the powertrain system. This last visit (today) I was told that Stellantis acknowledges the issue, but does not have a fix. This vehicle was clearly not ready for production and Stellantis needs to be held accountable to it's customers. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN,ENGINE,FORWARD COLLISION AVOIDANCE | While driving, the vehicle sends a message that the automatic cruise control has shut down, the car starts slowing down and doesn't respond to pressing on the gas. Only recourse is to move off to the side of the road, shut everything down and turn it back on. The batteries show two miles left on the electric system. This is the second occurrence. Both have occurred at highway speed. | Crash: No Fire: No | Unknown |
| Jul 2025 | FORWARD COLLISION AVOIDANCE | The 2024 Jeep Grand Cherokee 4xe's Automatic Emergency Braking (AEB) system engaging while turning left when there was no car or pedestrian in front of us. This scared us as the car stopped in the middle of a large intersection putting us all in danger of potentially getting hit. The BRAKE message appeared followed by three loud beeps before the car applied full pressure on the breaks and brought the car to a full stop. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM,ENGINE | When my plug-in hybrid vehicle’s service engine light came on, an authorized Jeep Dealership diagnosed and fixed the electric coolant heater then also performed a software up to address the recall 95B/NHTSA 24V-720. In less than 2 weeks, my vehicle flagged a hybrid system error code “B273C.” The Jeep dealership immediately impounded my vehicle per the regional Stellantis technical team’s orders. My vehicle has been held at the dealership for over a month with no repairs or timeline for when a repair will be available. It’s unacceptable for a custom built fully paid off vehicle (2023 JGC 4xe Summit) to become such a huge liability and poorly reflects on the Jeep/Stellantis brand. There has been no support from their case management team and no urgency/ timeline provided for when this issue will be resolved. When manufacturing defects result in making a vehicle un-driveable, the manufacturer should prioritize finding a solution and provide customers with a rental of equitable quality to ensure the Jeep brand experience is maintained. Most importantly, for a vehicle that is only 2 years old, it is concerning from a safety perspective that it has had so many issues with the hybrid system for which the manufacturer has no solutions available. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | The vehicle is a Jeep Grand Cherokee 4xe plug-in hybrid SUV. While driving in heavy traffic on a 45 mph road, the vehicle suddenly lost propulsion, with the dash lighting up with a large "Service Hybrid System" warning. After several seconds of no response, with traffic trying to work its way around my stalled SUV, the vehicle began to move again, albeit very slowly, just enough to limp it to a side street. After another 30 seconds or so, the problem cleared itself and the vehicle returned to a normal state of propulsion. I took the car to the dealer where I left it for more than a week. Apparently this is a known issue, and a code appeared (B273C-00, Digital Crash Input), but they were not able to replicate the issue while they had the vehicle and so they just reset the code. The automaker is also aware of this problem, but doesn't deem it severe enough to issue a warning to customers or provide alternative transportation while a fix is developed. The dealer's advice is to let them know when it happens again. At this point, I don't feel the vehicle is safe to drive, and it will remain parked until a fix is available. | Crash: No Fire: No | Unknown |
| Jun 2025 | FUEL/PROPULSION SYSTEM | The “Service Hybrid Electric Vehicle System” has been coming on intermittently for several months. The vehicle was taken to the dealer and they replaced a wiring harness. That did not fix the issue. The light continues to come on and Jeep technicians have no idea how to fix the issue. Today the light came on and the vehicle stalled and lost propulsion for about 3 seconds and then lurched hard forward as the power returned to the engine. This issue is widespread across social media yet Jeep has done nothing to remedy it. This is a major safety issue, especially with the unexpected lurching forward of the vehicle. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | BELOW IS THE LETTER I SENT TO STELLANTIS. I am writing to file an urgent and formal complaint regarding ongoing, severe safety and functionality issues with my Jeep 4xe , leased through Stellantis Financial. These issues have not only rendered the vehicle unreliable, but they have also endangered my life, the lives of my children, and the public-particularly as I work in an elementary school setting where safety is paramount. Most alarmingly, my Jeep 4xe recently reversed on its own at an accelerated speed without input, and would not stop until I prompted the brakes repeatedly. Had a child or pedestrian been behind the vehicle, the incident could've resulted in severe injury or death. As a parent and educator, this experience was traumatizing and has left me fearful of operating the vehicle in any public or residential space. Additionally, my vehicle frequently enters "turtle mode" (reduced power mode) without warning, significantly increasing my risk of being rear- ended in traffic. This unpredictability is unacceptable for any vehicle-especially one marked as a safe, family-friendly hybrid. These critical safety failures began shortly after the recall involving the vehicle's battery. Since then I've experienced: *Multiple simultaneous sensor malfunctions *Reduced driving speeds and performance *Inability to charge the vehicle on a professionally installed Level 2 charger *Recurring shop visits without permanent resolution While earlier issues were inconvenient, they pale in comparison to the dangerous and erratic behavior of the vehicle now. Despite repeated attempts by service technicians to address these problems, each "fix" is followed by a new or recurring issue. This pattern shows that the vehicle is fundamentally flawed and no longer safe to operate. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,AIR BAGS | Sometime after performing the B9A recall (NHTSA 23V-787) repair (my vehicle passed), my check engine light came on. Dealer felt there was faulty Airbag ORC sensor and this was replaced. Despite replacement the vehicle continues to throw check engine list with error DTC B273C. We opened a STAR case 6/16/25 and my local dealership kept the Jeep for a week. They stated Stellantis said there was no fix available. Still showing check engine light with B273C error despite replacing sensor. | Crash: No Fire: No | Unknown |
| Jun 2025 | SUSPENSION | While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA Recall No. 23V-413 (JUN, 2023) and Safety Recall Notice 64A. Said Recall appears on the manufacturer's website as completed for this vehicle. | Crash: No Fire: No | Unknown |
| Jun 2025 | SUSPENSION | Driving in [XXX] in the HOV lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,ENGINE | Had 60 miles to empty of gas and slowed down while entering a turn lane. All the electronics flashed a few times, forced the car into park (while moving) and then would not turn on to drive. Music continued to play, car would not turn off or restart, AC stopped working, and was unable to shift into neutral to get out of the road. Was almost hit by multiple cars getting into the turning lane expecting me to drive like everyone in front of me. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Was driving in a neighborhood and slowly turning at a 4 way stop, parking brake self engaged causing the car to slam to a stop and was unable to press gas. Had to put the car in park and restart (with shutoff for 30 seconds) before I could move and was stuck sitting in the middle of an intersection. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Vehicle: 2023 Jeep Grand Cherokee Trailhawk 4xe Problem Description: While driving at highway speeds, the vehicle suddenly loses all propulsion and displays a message stating: “Put in Park Before Restarting.” This happens without warning, creating an immediate safety risk in traffic. The engine shuts down, and I am forced to stop in the middle of the road, shift to park, and manually restart the vehicle. This has occurred multiple times. The dealership and Jeep customer service acknowledges the issue but says no repair is available and has not resolved it. I’ve also been without a reliable vehicle since February 2025. I am aware of NHTSA complaints #11579877 and #11576290 describing identical problems in the same make/model/year. I believe this defect is related to the battery or hybrid powertrain system and poses a serious safety hazard to myself and others. I am also aware of NHTSA Recall 24V720000 related to battery issues, which may be linked to this sudden power loss. Symptoms: •Sudden loss of drive power •“Put in Park to Restart” message •Dash warnings (wrench/lightning bolt/hybrid system fault) •Must restart car to regain function Date problem began: [Feb 2025] Mileage: [17000] Vehicle still unrepaired and unsafe to drive. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM | We were driving our 2023 Jeep Grand Cherokee 4xe and pulled into a parking lot and put the vehicle in Park. At this point the vehicle started flashing the battery light and would not turn off nor were we able to put the vehicle in drive. Essentially the entire vehicle was just sitting and running, but was inoperable and we were unable to shut the vehicle off. We left the vehicle running and walked away with our key fobs, but the vehicle would still not shut off. It's a safety issue to have a vehicle running and not be able to put it inn drive or turn it off. We had to call a flat bed tow truck. The vehicle is currently at the dealer and they are not sure what is wrong with it. The warning lamp that came on was the red battery light and Auto Emergency Braking - Active Braking On was flashing across the screen, but the vehicle wasn't engaged in driving. We have the fob information from when we dropped the vehicle off, but nothing has been confirmed. | Crash: No Fire: No | Unknown |