Complaint volume
361 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
361 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
361 Total complaints
13 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 44 complaints, with an average reported failure mileage of 21,483 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
13 Crash
3 Fire
9 Injury
1 Fatality
22 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 32
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 9
STEERING 9
ENGINE 8
POWER TRAIN 8
STEERING,SUSPENSION 8
361 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2023 | SUSPENSION | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | Our 2023 jeep grand Cherokee was recall due to the coil springs. I was in the shop being repaired for two weeks. They called us and told us that the problem was taken care of and it was repaired and ready. 20 minutes after we picked it up the coil spring flew off the car as well as other parts almost causing us to get into an accident. The parts flew out and behind us and then into traffic behind us causing other cars to swerve out of the way. Again, this occurred after they said, they fixed the very doing/coil that came out of our car. Very dangerous. We hv pictures of our son with the parts in his hand after looking and then grabbing them from side of road . We left the parts with hero dealership We hope they don’t try to re use them | Crash: No Fire: No | Unknown |
| Jul 2023 | BACK OVER PREVENTION,EQUIPMENT | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000. | Crash: No Fire: No | 3,000 |
| Jul 2023 | UNKNOWN OR OTHER | Sunroof glass exploded while driving. Nothing hit the sunroof | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | Sunroof exploded while driving on highway. Nothing hit glass just exploded up and out. Glass everywhere | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | Distracting pop up advertisements for Sirius XM keep popping up on my info screen with no clear way to disable. Dangerous distraction. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | Bought the vehicle new. At around 3000 miles the vehicle dash had all dummy lights on and giving me all warnings. Then while driving the vehicle dash started flashing on and off and the vehicle started loosing power. Has been sitting at the dealer for 2 months. No time when parts are coming and if it's fixable. Advised to contact Chrysler and already did. Keep getting round around and case numbers with no resolution. | Crash: No Fire: No | Unknown |
| Jun 2023 | STEERING | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V352000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jun 2023 | BACK OVER PREVENTION | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the back-up camera froze. The contact stated that the system was rebooted; however, the failure recurred. The vehicle was taken to the dealer and the mechanic performed a software update; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 500. | Crash: No Fire: No | 500 |
| Jun 2023 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | We have been without service of the Grand Cherokee L vehicle for nearly 6 of the 11 weeks since we leased the vehicle. The four (4) incidents and ‘repair attempts’ to ‘fix’ the randomly/sudden occurring mechanical and electrical problems were inter-related and causal to the mechanical and electrical blackout troubles. 1.02/27/23 Purchase 2.03/20/23 631 total miles traveled. Dash board blackout. a.Service Dept “reset software”. 3.03/31/23 912 total miles traveled. Complete dashboard, radio and navigation blackout a.Service Dept did not experience random failures, “therefore no repair action was warranted”. 4.04/01/23 930 total miles traveled. While traveling at approximately 45 mph vehicle suddenly seemed to drop gears - the rpm went from 2k up to 6k, the suddenness of the drop of gears had our seat belts tightening. pulled the car to the side of the round and car remained at 6k rpm. I turned the car off, waited a few seconds then restarted the vehicle and proceed home. 5.04/02/23 after starting the car remotely car literally would not get out of automated start mode. I had to turn the vehicle off, wait a couple of minutes before it would start again. In driving the vehicle to the repair shop the power went out of the radio/gps/etc system again. a.Service Dept found RADIO with internal failure. Ordered replacement radio.” b.On inquiry, Service stated the CAM bus (software version ‘AG’ was replaced with updated ‘AI’ version.) 6.04/26/23 1,051 total miles traveled. On exiting a parking lot, I tried to accelerate into traffic, the RPM increased but with zero forward motion. I pressed the accelerator to the floor, the RPM increased but zero forward motion. I then released the accelerator, the RPM correspondingly decreased - still no forward motion. Then reapplying pressure - slowly to the accelerator - the vehicle began to roll forward but at an EXAGGERATED slow pace. I slowly rolled across the traffic lane and forward "running rough". | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM | The Uconnect 5.0 screen (which controls all safety and operating systems) and system continues to malfunction with a black screen. This seems to happen more frequently when the car is put into reverse and the backup camera is activated. There have also been times when the screen freezes requiring a "reboot". Thus when malfunctions occur, there is no backup camera nor is there any ability to operate safety systems. This seems to be occurring every single day. So far dealer has been unable to replicate problem and thus cannot repair it. | Crash: No Fire: No | Unknown |
| Jun 2023 | STEERING,POWER TRAIN,ELECTRICAL SYSTEM | Incident #1 - Power steering issue. While exiting the driveway, I lost power steering along with unresponsive controls such as "lane management" and "traction control." Alert on dash read, "power steering unavailable," and engine light was on. After turning the vehicle off, power steering and other controls returned after about 20 minutes of occasionally turning the vehicle off and on again. Service was performed with a "software update." Incident #2 - About a month later, while driving on the road, I abruptly lost power steering and the ability to accelerate, as the gear shift disingaged and was unresponsive. I pulled over to a rolling stop and tried shifting gears but the gearshift still would not respond. I then turned the vehicle off, waited a few seconds, then turned it back on. After doing so, all controls were restored. I didn't check for warning lights. The vehicle was not taken in to get serviced. Safety risk - Had these malfunctions happened on a busy street, it definitely could've caused a serious accident, as my control of the vehicle was very limited. The vehicle is available for inspection. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM | The UConnect screen in a 2023 Jeep Grand Cherokee intermittently stops working, freezes, or is non-responsive when touched when the car is started. It has only happened when the car is started, not while driving. This is a problem as I rely on the rear camera view to be certain no one is walking or driving behind the car when I back out the garage and my view is limited. Nothing shows on the screen. I can deal with no media showing but not no rear camera view. Late yesterday, I started the car in town and the screen just showed an icon with a radio and FM on it. (Attached photo) I've never seen that icon before. There was no sound, no view when the car was in reverse, and no response to my touching anywhere on the screen to change it. I couldn't access the fan direction, media, or anything that should have shown on the screen. This has happened over 3 times since I purchased the car 1/3/23. After driving 15 minutes, it still did not come on. At my destination, I turned the car off and on several times to see if it would re-set itself. The screen was blank each time I restarted the car. (Photo attached) 3 hours later, I started the car and the screen showed the whole system being re-booted. It was like a computer screen that freezes and has to be totally restarted. It turned itself off. However, this was hours after the incident. This morning, it worked fine, again. I have contacted a local Jeep dealer to check on it. The first appointment available is a week away. I brought up the safety recall 58A about the steering system possibly failing causing a crash. I was told to not worry if I'm not hearing any 'clunking' noise. They will also inspect the recall item with the steering in a week. I use my car for business which caused me to be concerned. I don't want to have an accident with clients in the car. | Crash: No Fire: No | Unknown |
| May 2023 | UNKNOWN OR OTHER | Passenger Window Cracked in between glass (not from rock)....could be a defect in original glass used or from heat. but either way, would be especially dangerous if one day the glass would suddenly give way and break (or violently burst) onto my passenger! It was first one. 800 miles Now three separate...I called and sent pictures to dealership with no response. Only 1400 miles on vehicle. I have pictures | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE | While stopped at the light with your foot on the brake, the vehicle will accidentally accelerate and almost hit the car in front of you. I looked (my foot was still on the brake). Then, when I try to accelerate, this vehicle fails to get up and go... it's like it's stuck in first or second gear... I avoid the freeway because I'm afraid someone will hit me in the rear end! very dangerous. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | I took delivery of the vehicle on February 15, 2023. On May 23, 2023 I was driving 35 MPH and without warning, I lost power steering and the brakes (felt like bricks when I tried to stop the vehicle). The vehicle never slowed and continued at 35 MPH. I had to swerve to not hit other vehicles as I was going through stop lights. I put the car in neutral and it slowed down and then put in park.after about 3-4 attempts of turning off/on, the steering started to work as did the brakes. I drove the .5 mi down the street with my hazard lights on back to my house. At that point the engine light remained on. The dashboard lit up with numerous alerts (I made sure to take pictures of everything). I called a tow truck and sent pictures to the dealership. They had the car for 2 days, called and said that they cannot duplicate the issue, despite receiving and reviewing the pictures I sent. They said no other option but to pick up the vehicle or let the service tech drive the vehicle overnight to see if the issue could be duplicated. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | While driving the vehicle on two different occasions. One was out of town and the screens and dash board going black. I tried turning off the vehicle and back on to reset it. It did not work! Then on another occasion the screen went black would not power off. The dash screen read ALM and cruise control unavailable needs service. I drove straight to the dealership and showed them. They scheduled service the next day. Got a call one of the service technicians was aware of the situation and stated Chrysler needed to provide a recall on the 2023 Jeep Grand Cherokee or create an update for the software system. Vehicle is still not fixed. I do not feel safe driving this vehicle. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | When slowing down at a stop sign, in snowy conditions, the vehicle went into brake assist and locked the brakes up. Causing the vehicle to slide at an interesting and collide with another car. I had complained several times to the dealer about the braking system being to sensitive and touchy before the accident. This was purchased new and the accident happened about 1800 miles on it. Also, the air bag did not deploy. I was told by the dealer, it was because the impact was not hard enough. But the alerts on my phone, said air bag failure Since the accident, I have had this jeep back to the dealer several times. I asked for a full brake inspection, because I have never driven a vehicle that 1- brakes for you for no reason, 2- extremely touchy. The dealer service dept admitted the brakes were touchy, and drove an identical model to compare, and concluded that it must be normal. Didnt actually inspect them. It is NOT normal, and I do not feel safe driving this vehicle in the winter. I have since turned off all brake assist options in the settings, but it is still auto braking. Today at about 3000 miles, when slowing down to make a turn, the emergency braking system started acting up with no one close to me. There is something very wrong with this system, and needs to be addressed before serious injuries happen. | Crash: Yes Fire: No | Unknown |
| Apr 2023 | SUSPENSION,ELECTRICAL SYSTEM,LANE DEPARTURE | The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car | Crash: No Fire: No | Unknown |
| Apr 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES | On four separate incidences, the automatic emergency brake engaged while driving the vehicle at speeds in excess of 30 mph. There was no warning or reason for the emergency brake to engage. This resulted in the car needing to be towed to the dealer on two occasions as the vehicle froze and was not drivable. The dealer states they are unable to diagnose the problem or fix it as there are no codes that populate during the diagnostic session. This is an obvious safety hazard as this is a family vehicle with two small children in the rear seats. | Crash: No Fire: No | Unknown |
| Apr 2023 | STEERING,LANE DEPARTURE | Crunk up the vehicle to leave work and power steering immediately went out, messages and warning lights saying lane departure and blind spot warning were unavailable. No issues prior to this. I drive it to work with no issues or warning lights. I had it towed to dealership because it was unable to be driven. Thank God I was just in a parking lot and not driving down the highway when this happened. It can cause a wreck, killing myself and or another person in the vehicle with me as well as other people involved in the crash. Dealership gave me the run around and I was not able to speak with just one person. Nobody there was communicating with each other causing more chaos and frustration. This Jeep only has 3,315 miles on it so it should not be doing this. | Crash: No Fire: No | Unknown |
| Apr 2023 | SUSPENSION | While driving down a two lane highway suddenly a large boom occurred. I stopped in the road as I thought I blew a tire. Rather it was the right rear coil spring that popped suddenly and broke off the vehicle. The coil hung behind the tire and wedged with the bumper. Back wheel was unable to move. This occurred on the right rear passenger side. The whole vehicle dipped and dropped down. Because of where the spring was I had to have the car towed. Car is 5 months old. We do not take off road. | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER | The front and rear parking cameras are inoperable and infrequently randomly operate. Dealer performed a proxy reconfiguration and reset the park assist module. System worked briefly then reverted back to original unoperative condition. Assigned star case S2208000172 claiming manufacturer is “investigating” and that no repair is available. A software update was supposed to correct the issue. It did not. We’ve had the vehicle since March 1. When we asked about replacing the park assist module we where to we needed to wait for another software update, the timing of which is unknown as there is no fix. | Crash: No Fire: No | Unknown |
| Apr 2023 | BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while shifted in reverse, the rear-view camera failed and displayed a blank screen. The contact then stated that the front camera then failed and displayed a blank screen. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a software glitch that needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that they were aware of the issue with no time frame. The failure mileage was approximately 25. | Crash: No Fire: No | 25 |
| Apr 2023 | STEERING,AIR BAGS,STRUCTURE | There are multiple safety recalls for this vehicle that I have only had for 1 month. I began the new lease with this vehicle beginning of March and the vehicle has been back to the dealership 4 times already. Issue #1: The middle part of the steering wheel where the air bag is located came completely off the steering. It was dangling almost causing my boyfriend and I to get t-boned. Since the middle part of the steering wheel was dangling and me trying to turn the wire got caught in the steering wheel not allowing me turn. I was also very lucky that the airbag alone did not deploy in my lap. The car is currently at the dealership getting "fixed" I truly believe that this specific car has multiple recalls. There was no warning at all just came right off. Issue #2: Underneath the car the seam sealer was faulty and the dealership has to weld the underneath of the car back together. There was also no warning to this I could hear the pieces clinking together underneath the car. Issue #3: The gas pedal vibrates when you hit speeds 40 mph and above to the point where my foot goes numb. This puts my ability to drive the car at risk especially if my foot goes numb from driving my car. The vehicle is back at the dealership to get this issue fixed for the second time. No warning lamps or messages for this issue. | Crash: No Fire: No | Unknown |