Complaint volume
371 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
371 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
371 Total complaints
14 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 46 complaints, with an average reported failure mileage of 21,810 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
14 Crash
3 Fire
9 Injury
1 Fatality
23 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 35
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 10
STEERING,SUSPENSION 10
STEERING 9
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM 8
ENGINE 8
371 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2024 | STEERING,WHEELS,UNKNOWN OR OTHER | STELLANTIS CASE # 90177098 TRAVELERS INSURANCE CASE # I4V3783 Without warning, the wheel collapsed and the vehicle rolled. Two other vehicles were involved in the accident. The Jeep was a total loss with driver injuries and alleged injuries from an individual in another vehicle involved in the accident. VEHICLE IS CURRENTLY UNDER INVESTIGATION BY INSURANCE REPRESENTATIVES, PRIVATE INVESTIGATORS ENGAGED BY THE INSURANCE COMPANY, OWNER COUNSEL, AND NOW INVESTIGATORS BY STELLANTIS HAVE BEEN ENGAGED. SUSPECTED CAUSATION: 24V-132 | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jun 2024 | STEERING,ELECTRICAL SYSTEM,ENGINE | The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active error codes to include loss of communication with body control module. The vehicle will crank and drive off without a key fob present in the vehicle. The vehicles engine is making a loud knocking noise. The vehicle has been to three different dealerships and has been unable to be fixed despite several hard resets/updates/“flashes” and a power steering assembly replacement. | Crash: No Fire: No | Unknown |
| Jun 2024 | UNKNOWN OR OTHER,ENGINE | Yes I got this in sept 2023 it’s had 3 recall sense then and now it’s got be back in shop for 3 days for valves bad and can mess engine up I’m paying too much money to keep having issues | Crash: No Fire: No | Unknown |
| Jun 2024 | POWER TRAIN,AIR BAGS,FORWARD COLLISION AVOIDANCE | While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING,SUSPENSION | The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2024 | PARKING BRAKE,POWER TRAIN | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200. | Crash: No Fire: No | 8,200 |
| May 2024 | POWER TRAIN | Vehicle emits vibrations and shutter/loud noises from transmission at different speeds traveling on roadway. Dealer has deemed unrepairable and calls it harmonically imbalanced. Vehicle presents hard shifts to gear and downshifts. | Crash: No Fire: No | Unknown |
| May 2024 | POWER TRAIN | approx one time per month the transmission will not upshfft from 1st gear when accelerating from a stop. Engine RPM is very high and resulting vehicle speed low. Only remedy I have found is to pullover, stop and turn engine off, then restart. | Crash: No Fire: No | Unknown |
| May 2024 | SUSPENSION,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........ | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | The radio, which included hands free calling, has been having issues of locking up, connecting calls but the caller not being able to hear the person in the vehicle. In order to correct the issue it requires the driver to reset the radio. This involved multiple choices on the interface to get to the radio reset option. This causes a major safety concern if done while driving. I have taken the vehicle to the service department at the dealer 4 times and been provided a Star Online Publication (S238A000026 Rev. A) dated October 2023 which states "Intermittent radio concerns will be corrected in the 4th Quarter radio software enhancement, updates over the air." I is now the 2nd quarter of 2024 and the issues have not been corrected and this Star Online Publication has not been updated. | Crash: No Fire: No | Unknown |
| May 2024 | FORWARD COLLISION AVOIDANCE | Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,SUSPENSION | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,SUSPENSION | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2024 | STRUCTURE,UNKNOWN OR OTHER | Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,SUSPENSION | The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was loose and was shuddering intermittently while driving. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 11,000. Parts distribution disconnect. | Crash: No Fire: No | 11,000 |
| Apr 2024 | STEERING,AIR BAGS | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while his wife was driving at an unknown speed and crossing an intersection, another vehicle ran the red traffic signal and crashed into the contact's vehicle on the front driver's side tire and wheel well. The contact stated that the vehicle's front end frame was bent to the right and that the front bumper and driver's side light had fallen off of the vehicle from the crash impact. The contact stated that his wife was shaken but was not injured. The contact stated that the side impact and driver's side air bags had not been deployed. The police arrived on the scene and issued a report. The contact had the vehicle towed to his residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had researched online and related the failure of the driver's air bag to NHTSA Campaign Number: 24V199000 (Air Bags, Steering). The failure mileage was approximately 5,900. | Crash: Yes Fire: No Towed | 5,900 |
| Apr 2024 | EXTERIOR LIGHTING,VISIBILITY/WIPER | My vehicle has in cold weather no ability to clear and defrost the interior cabin of the vehicle As described in the recent recall, issued by JEEP, my Vin number was not included as part of This problem is obviously related, and the condition described in your campaign number is an exact match for the condition I experience during the winter months. While driving in Boston in heavy traffic, my vehicle fogged to the point where I couldn’t see where I could pull over or if I could pull over or the vehicle in front of me fogged to the point of visibility and every window I had to put my hazard lights on and stop in the middle of traffic. I reported this to JEEP directly, they attributed it to a design defect? The most recent Recall issued by JEEP left my Vin number out. With respect to the issue with the headlights Activating in auto mode. My vehicle does not have high beam headlights. When the high beams are activated There’s absolutely zero change in lighting conditions and the fog lights stay engaged. Stellaris failed once again to identify all the applicable VIN numbers. What else are they failing to include as there have been four major safety recalls with my make model and year jeep that did not include my Vin number which is disconcerting to say the least. Especially given the most recent airbag recall In the possible lack of activation. In my opinion, they are limiting this recall by guessing what production dates apply and are ignoring the vehicles that were produced immediately after or during the pandemic, which had items such as rear differential swapped out to a mechanical differential because they didn’t have the stock electronic diff in stock at the factory when the vehicle was built. A reasonable and prudent person would assume that major issues such as these would’ve been missed or overlooked when there were parts shortages as result of the pandemic and supply chain issues and not when things returned to “normal”. | Crash: No Fire: No | Unknown |
| Apr 2024 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | The problem happens intermittently and not all the time. I will be driving on the highway or in the city and sometimes when I barely touch the gas pedal my car will accelerate at high speeds, and the RPM gauge will go all the way into the seven mark and it Turns red and it starts beeping and the only way to get that off is for me to let off the gas pedal and come to a stop and then shift it from drive to park and then that’ll usually fix the problem. And other times when I’m on the highway. I will barely touch the gas pedal and it’ll accelerate at high speeds and I’ll have to go from the gas pedal to having to slam my brakes on to avoid hitting the vehicle in front of me. A friend of mine who had driven my vehicle, called me and asked me if I noticed that it was doing that as well and I explained to her that I I was aware. I have not taken it to the dealership yet for that problem yet however, I do have an appointment made. I’m just waiting on them to find me a loaner vehicle that will seat my six person family because I cannot drive a different vehicle that does not fit my whole family . | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING | During operation of the vehicle on 12/5/23 the vehicle lost communication to the power steering module, instrument cluster and entertainment center. The car was able to safely be stopped. After restart all functions were normal. The car was brought to the dealer on 12/6 for troubleshooting and historic codes consistent with complaint were present. As of current day 3/29/24 FCA (Fiat Chrysler auto) has agreed to repurchase the vehicle under Mass Lemon Law Guidelines. | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING,SUSPENSION | The contact leased a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall. | Crash: No Fire: No | Unknown |
| Mar 2024 | UNKNOWN OR OTHER | On 03/24/2023 at 1:30pm I was driving to work on the local streets when multiple warning lights came up on the dashboard.I immediately pulled over on the side of the road to see what was the problem.I decided to look under the hood and noticed the coolant reservoir was empty.I continued checking the engine compartment and noticed one of the hose that leads to the radiator had become disconnected.This was a dangerous situation because if I was on the highway,I probably would not have been able to pull over immediately and the vehicle might have shut down on the highway which could’ve resulted in an accident.I contacted my local Jeep dealer on 03/25/2024 and explained to them what happened.The earliest appointment I was given to have the vehicle inspected was 03/28/2023. | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING,SUSPENSION | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING | This vehicle was sold to us with this issue. The dealer knew that this problem existed. We took the vehicle in for service when a warning light about the steering came on a few weeks ago. The dealer said that there was not a problem with the steering other than a wire that had been chewed by a rodent for which the dealer charged $650 to fix. | Crash: No Fire: No | Unknown |
| Mar 2024 | ELECTRICAL SYSTEM,STRUCTURE | The passenger side front and rear floor are getting wet when it rain or when is taking to car wash and the fuse box and battery compartment under the passenger seat is full of water electrical component can fail car was taken for repair in January 2024 and will be in the shop [XXX] again with same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |