Complaint volume
827 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Tesla Model Y Complaints
827 consumer-submitted complaints on record for the 2022 Tesla Model Y, grouped by component category.
827 Total complaints
80 Crash reports
8 Fire reports
35 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, vehicle speed control,forward collision avoidance, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 80 crash reports, 8 fire reports, 35 injury reports, and 3 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 73 complaints, with an average reported failure mileage of 16,603 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, vehicle speed control,forward collision avoidance, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Tesla Model Y complaints?
80 Crash
8 Fire
35 Injury
3 Fatality
53 Towed
25 Medical attention
What are the most common 2022 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 224
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 67
UNKNOWN OR OTHER 48
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 46
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 35
ELECTRICAL SYSTEM 28
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 21
SERVICE BRAKES 19
SEAT BELTS 17
SUSPENSION 16
827 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2022 | UNKNOWN OR OTHER,VISIBILITY/WIPER | On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective. | Crash: No Fire: No | Unknown |
| Sep 2022 | FORWARD COLLISION AVOIDANCE | Travelling on open highway (no other cars around) - attempted to use our AutoPilot/Cruise Control on the new Tesla for the first time. We engaged the system and it maintained the speed limit for a minute or two and then for no reason applied the brakes rapidly reducing speed. Thankfully no cars were behind us - but the force was so strong it did cause back/neck strain. We thought maybe we had done something wrong - tried again two more times - always on open road - no other cars around - and always the same action. We have concluded we cannot use this feature at all - it does not feel ready or safe. | Crash: No Fire: No | Unknown |
| Sep 2022 | FORWARD COLLISION AVOIDANCE | When in cruise control, at random times, the car will break violently and without warning. We have experienced this multiple times, as my husband drives the vehicle hundreds of miles between our homes in Portland Oregon and Santa Fe New Mexico, and has done so round trip, twice. The "phantom" breaking happens sometimes multiple times in a few mile stretch, and other times it doesn't happen at all for a hundred or so miles. It is shocking and dangerous when it happens. Although we are only able to log one time/occurrence in the form below, it has happened MULTIPLE times. More than 15. It only happens when the car is in autopilot/adaptive cruise control, and when the breaking occurs, it can be as much as 10 or more miles per hour that it instantly (and without warning) slows. This causes the driver to jolt forward like whiplash which creates an overreaction or over-correction, and is a very dangerous, increasing the likelihood of a collision from behind, and from the jarring and overcorrections on the wheel when taken by surprise. We love this car, but the issues we have had with phantom breaking are jarring, scary, unpredictable, and dangerous which make us regret the feature (and sometimes the car, given the cost of the vehicle). We have not had this inspected by the manufacturer or anyone else. No warning lights or indications are experienced prior to the sudden breaking, and both my husband and I have experienced it separately, and together in the vehicle, but it has not been replicated by a 3rd party. | Crash: No Fire: No | Unknown |
| Sep 2022 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | While on a cross country road trip, our 2022 Tesla Model Y has repeatedly slammed on the brakes at highway speeds with nothing in front of us. Most times have been cresting hills, but one time it was on straight road with, fortunately, no other cars near us. | Crash: No Fire: No | Unknown |
| Sep 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | Autopilot's adaptive cruise control has caused numerous sudden slowdowns without any traffic in front. Fortunately there wasn't a vehicle close behind me but had there been it could have caused a collision. I took a 3100 mile road trip and it probably happened between 20 and 40 times. Sometimes it would only slow from 70 to 60, but on a few occasions it was as if the brakes had been applied hard and went from 70 to 40 in just a few seconds. | Crash: No Fire: No | Unknown |
| Sep 2022 | UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | When I drive my Tesla Model Y in Autopilot, I have noticed Phantom braking atleast 5 times. That too when driving at 70mph it drastically reduces the speed like a sudden break. I have reported the issue to representatives but did not get any satisfactory reply. | Crash: No Fire: No | Unknown |
| Sep 2022 | VEHICLE SPEED CONTROL | The contact owns a 2022 Tesla Model Y. The contact stated that while driving approximately 5 MPH and making a right turn onto the driveway of the home, the vehicle suddenly experienced unintended acceleration and drove forward into the garage door. The contact indicated that during the incident the accelerator pedal was not being pressed. No injuries were reported. The garage door and home were damaged. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 160. The contact stated that the vehicle was a total loss and not repairable. | Crash: Yes Fire: No Towed | 160 |
| Aug 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | While driving from Austin Texas to San Deigo Cal. Had on at least a dozen occasions sharp braking while vehicle was in cruise control. Most of these sharp braking incidents occurred in very light traffic, sometimes no traffic on the interstate hwy. our speed would drop as much as 20 mph in an instant. | Crash: No Fire: No | Unknown |
| Aug 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | What component or system failed or malfunctioned, and is it available for inspection upon request? experienced phantom braking, especially during dry weather with sun, where there are the mirage of water shimmering across the road. this happen too often when mirage are present. How was your safety or the safety of others put at risk? It get to the point I would rather disable its safety feature and drive manually. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. Note the driver is deaf, so they are also poor in visible warning compared to audio warning. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2022 Tesla Model Y. The contact stated while driving 80 MPH on the highway, the vehicle experienced phantom braking. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact experienced the failure a second time. The contact took the vehicle to the local dealer and was diagnosed with needing to clean the side sensors that was thought to have caused the failure. The dealer cleaned the sensors. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,000. | Crash: No Fire: No | 13,000 |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | RE: Problems with cruise control and random braking I purchased the above model Y performance in June 2022 and we just took our first road trip the last two weeks of August 2022. We started in Sacrament, California and drove to Twin Falls, Idaho, Salt Lake City and return to Sacramento, CA. I started using the auto pilot steering and cruise control on the freeway (HWY 80 eastbound). At freeway speeds the car would suddenly and randomly apply the brakes, sometimes a very hard brake, which was scary and unsafe. I expected this normal feature to work properly on this road trip. As I traveled from Reno, Nevada to Twin Falls, Idaho, this random braking happened over 50 times. I tried several work arounds by disabling the auto steer, the emergency braking and all the automatic options, however, this random braking issue continued. There was no pattern and often it would occur with no other traffic on the road and perfectly clear road conditions. These so called safety features became a safety hazzard. I turned off the cruise control for long stretches because the random braking caused driver stress and fatigue. When I got tired of pressing the accelerator pedal, I would engage the cruise control and my manual work around was to have my foot hover over the accelerator pedal to override the braking manually. This was stressful since I never know when the hard braking would occur. This problem makes the car unsafe and very difficult to drive on a road trip over freeways. It also significantly impairs the value of this very expensive car since a standard feature (cruise control) does not function properly. It is scary to drive with random sudden hard braking. I bought this car for my wife and now she won’t drive it on a freeway due to this serious malfunction. I would like a response as to how you will remedy this problem | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | Car performed sudden and pronounced deceleration while ACC was engaged, for no apparent reason. This occurred intermittently, perhaps a dozen times, over an 800 mile round trip. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES | In addition to the car only achieving 65% of its actual miles range claimed the cars operating system will freeze while driving (once every 3 days on average), forcing the driver to reboot the car while driving (hold both scroll wheel buttons on steering wheel). This takes away the ability to read the speedometer, to use indicators and basically ALL of the functions of the car. The rear view camera display also fails about 10% of the time which I have recorded. The car will also SLAM on the brakes while on the highway, driving in the rain on autopilot to allow a merging DHL van into my lane instead of switching to the left lane as advised by DOT/DMV and I recorded this on dashcam yesterday coming back from NASA. It is a daily issue that passengers in my Uber cannot buckle their seatbelts because the buckle is too low into the seat for them to easily find, in some cases passengers get disgruntled and I am forced to park and wait until they can buckle themselves sometimes taking over 5 minutes. The driver assistance features do not always work and also alert me and my passengers when it is unnecessary making it seem more like a gamble than a safety feature; sometimes it works, sometimes it doesn't, sometimes when it shouldn't. The false claims and inconsistencies are unlike any other vehicle I've ever driven. Tesla is a CRIMINAL enterprise acting purely in self interest and preservation to maximize profits and MUST be held accountable and to the standards of all other vehicles in the USA driving on our roads. I am APPAULED at the way Tesla has silenced me (blocked emails and blocked my ability to schedule service) and accused me of trying to cheat on my wife with the non-existent female Tesla employees on my BBB complaint which the BBB closed out claiming they solved it when Tesla didn't address a single complaint, just attacked my character publicly also known as slander. Also 250kw superchargers only charge at 50kw after preconditioning without other cars chargingFU | Crash: No Fire: No | Unknown |
| Aug 2022 | SERVICE BRAKES | Multiple episodes of phantom braking when the car is in cruise control and autopilot. There can be a completely open road and it happens. Doesn’t seem to be any reason. We’ve been trying to pay attention if there are shadows, construction barrels, bridges, etc that it could be detecting, but it’s never the same. It is VERY dangerous and needs to be fixed | Crash: No Fire: No | Unknown |
| Aug 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | Phantom braking was caused numerous times (over 20) during a 2000 mile roadtrip that seemed to be caused by autopilot misinterpreting heat mirages into an object to avoid. This caused the speed of the car to drastically reduce leading to unsafe braking conditions which caused several near rear collisions. | Crash: No Fire: No | Unknown |
| Aug 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | Driving 70 MPH on highway with adaptive cruise on. Light traffic, no vehicles on left side. I just passed a semi truck on right side and my car had a phantom braking incident. Slowed from 70 mph to 40 mph in a second or two. No vehicles directly behind me at the time. I pressed on gas pedal and speed resumed to 70. This has happened a couple of other times on a different highway. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | When using the autopilot adapative cruise control feature, the car will regularly think there is a reason to slow down suddenly (the "phantom braking" common complaint). I only use the car on trips, and this happens frequently. While on Route 152, this happened multiple times on a stretch of road that is long and flat. There were no other cars around (and fortunately, none behind me). This probably happened 5-6 times during a 50 mile drive. More recently, it happened on Hwy 99 at least twice in about 30 miles of driving. There were more cars behind me so it felt very unsafe. There was no reason to brake however. It has almost gotten to the point where I do not feel comfortable using cruise control because it will suddenly start braking for no reason. I almost have to have more vigilance when cruise control (autopilot) is on than when it is off because the car might unexpectedly start braking. If Tesla cannot get this fixed, then they should probably stop offering this is as a feature in their cars. | Crash: No Fire: No | Unknown |
| Aug 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | When using the cruise control, the vehicle will suddenly brake losing 20MPH before I can react. It has always happened on the interstates, often with no other vehicles in front of me. On the last 2 day trip the brakes applied themselves at least 6 times. I can no longer use the cruise control as I'm afraid somone behind me will crash into me. Tesla has been no help. | Crash: No Fire: No | Unknown |
| Aug 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Driving on a highway, after passing a semi I changed to the right lane. I had traffic aware cruise control on. With no one in front of me, the car suddenly braked. I had to step on the accelerator to avoid being rear-ended by the semi. This is 3rd "phantom braking" event in past 2 weeks. | Crash: No Fire: No | Unknown |
| Aug 2022 | UNKNOWN OR OTHER | The Tesla model 3/Y have two horn buttons on either side of the airbag. I noticed that my left side has never functioned well, so I started searching online. https://www.reddit.com/r/TeslaLounge/comments/wr4tq0/comment/ikwiy3i/?context=3 https://www.youtube.com/watch?v=AvLCRr7-rrg https://www.reddit.com/r/ModelY/comments/m8vq4l/left_horn_button_not_working_service_refused_to/ https://www.reddit.com/r/ModelY/comments/u87aw9/my_horn_doesnt_work_and_tesla_refuses_to_replace/ Each post represents one complaint with dozens of others also chiming in w/ the same issue. Tesla has an inconsistent and reactive repair policy for something that is clearly widespread. I only found out my horn was broken when someone almost merged into me and I was unable to honk. There needs to be some type of proactive repair/advisory on this issue so owners can see if they have a problem and get it fixed before there are more accidents. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | Phantom Braking. The most recent instances of phantom braking occurred on a recent trip to Lake Tahoe. The car phantom braked on the way there on the I-5 on August 5th in the afternoon. I don’t have the exact time, the braking surprised us so much that we didn’t think to enter a “bug report”. The I-5 at that section is a 4 lane divided highway. I think the cause of the phantom braking may have been a bridge that had a slight rise, causing the cameras to think there was oncoming traffic. We had the same issue multiple times on the way home on Tuesday, August 9th. In those instances, we entered bug reports. We also had multiple instances of phantom braking when driving on Route 28 around Lake Tahoe on August 7-9. Route 28 is a 2-lane road with alternating light and shadows from the trees. This may have caused the phantom braking, we entered bug reports in those instances | Crash: No Fire: No | Unknown |
| Aug 2022 | AIR BAGS,SEAT BELTS,SEATS | My Tesla provided an in car warning message on June 28 stating that the “front passenger safety restraint system fault” exists. I immediately created a service request (the same day) and included pictures of the fault message. On July 6th, the Tesla service team stated that the appointment required a service center visit (which is not an option when making the appointment originally) and scheduled the appointment for July 25. On July 25, I took the car into the service center. A day later, Tesla confirmed an issue with the OCS module that required a new front passenger seat be installed. Tesla could not provide a date the new seat would be available and let me drive off with the vehicle. I made a follow up appointment on August 16th. On the day of the appointment, the Tesla service team confirmed that the replacement seat was not yet available and they still did not know when it would be. It has now been almost two months since the original alert and despite my proactive efforts, Tesla cannot tell me when this serious safety issue with my vehicle will be repaired. Tesla is allowing its customers to continue to drive vehicles with critical safety issues without any urgency in the repair. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | I have had several incidents with this car. When using either the autopilot feature or just the cruise control. The vehicle randomly brakes very suddenly. It happens frequently when there is nothing in front of us. The two most recent incidents clearly present a huge safety risk. We were driving on the interstate, there was a semi next to us. We were in the left lane going 75 mph. The car suddenly braked for no reason and in a matter of seconds we went from 75 to 55 mph. Had the semi been behind us we would be dead. The other most recent incident was on a four lane highway. There was a truck behind us. We only had cruise control on and again the car suddenly hit the brakes for no reason. The truck behind us had to swerve to get out of the way and avoid hitting us. I have reached out to Tesla and have been told it is a software issue that they are working through. We have had this issue for the entire life of our car so if they are working to update it, they are not doing so quickly. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | On a trip from Estes Park to Lubbock on Aug 12, 2022, there are at least two times of phantom braking under Autosteer, and at least three times of phantom braking under Traffic-Aware Cruise Control (TACC). A phantom braking usually refers to a very sudden brake without any clear reasons. In our case, for every phantom braking during Autosteer or TACC, we were on highway with a speed limit or a few percent over speed limit, the weather was sunny and very clear, there was no cars in front of us in our (in any in most cases) lane, and road condition seems to be very normal. There is no warning from the car either. We are willing to have Tesla to examine the data of our car on that day for these sudden brakes. There was a rain on Aug 11, and the car was inside rain (in a parking lot of Fern Lake Trailhead) then and used (under city condition) after rain on Aug 11. Such sudden brake without any warning would be dangerous if there is a car behind this car. We did not have any accident (no car was behind us when such braking occurred). Our car is new, and we just found this problem. It is NOT reproduced or confirmed by a dealer or independent service center. The vehicle is NOT inspected by the manufacturer, police, insurance representatives or others. I did not observe anything abnormal and messages from the car before this phantom braking. | Crash: No Fire: No | Unknown |
| Aug 2022 | AIR BAGS | I have a son 14 who is 99 lbs. It doesn't trigger the passenger airbag for the front seat. According to Tesla the limit is 100 lbs. My son is average height and weight. Why wouldn't a 14 year old kid trigger the Airbag to be on?!? My son has been out of a car seat/booster for 5 years! IMO this is a safety concern and I will have him sit in the back seat, but this seems kind of ridiculous. | Crash: No Fire: No | Unknown |