Complaint volume
177 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Kia Sorento Complaints
177 consumer-submitted complaints on record for the 2022 Kia Sorento, grouped by component category.
177 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 17 complaints, with an average reported failure mileage of 34,701 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
3 Towed
2 Medical attention
What are the most common 2022 Kia Sorento complaint categories?
POWER TRAIN 26
UNKNOWN OR OTHER 19
ENGINE 18
POWER TRAIN,ENGINE 8
VISIBILITY/WIPER 7
VISIBILITY 6
SERVICE BRAKES 5
TRAILER HITCHES 5
ELECTRICAL SYSTEM 4
ELECTRICAL SYSTEM,ENGINE 4
177 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2022 | POWER TRAIN | After applying brakes and momentarily stopping the car surged forward as if the transmission didnt properly disengage and required me to apply max force to brakes in order to not move forward.This happens every time I come to a stop . | Crash: No Fire: No | Unknown |
| Oct 2022 | POWER TRAIN,VEHICLE SPEED CONTROL | Vehicle not shifting properly..sometimes when you let off gas it will accelerate and rpms shoot up..I believe it's a transmission issue..dealership was able to confirm this happened...definitely not safe if a car is in front of you and it just decides to accelerate on its own | Crash: No Fire: No | Unknown |
| Oct 2022 | POWER TRAIN | I purchased a new 2022 Kia Sorento in March of 2022. By the end of April, at 1626 miles, the vehicle started giving me a warning on the dash stating "Transmission System Error! Check transmission oil immediately." The problem was intermittent and the dealer was not able to reproduce it. The difficulty is that the transmission does not have a method to check the transmission oil level. I have returned this vehicle to the dealer three times for this same problem. When the message is displayed, the transmission only provides power to the wheels in the odd numbered gears (1, 3, 5, 7) and slips badly in the even numbered gears. During slippage, the engine revs to 4,000 RPM. Unknown damage has most likely been done to my transmission at this point and Kia refuses to take care of their customers. | Crash: No Fire: No | Unknown |
| Oct 2022 | SEAT BELTS | I have tried to work with the dealer who sold me the car and they are either unresponsive or don't have the parts to fix the concern. | Crash: No Fire: No | Unknown |
| Sep 2022 | SERVICE BRAKES | Intermittent brake issues without error code or visual indication. On or about July 27, 2022 my wife was driving away from our house in our neighborhood when she noticed the brakes weren't responding normally & she was able to press the brake pedal all the way to the floor. This happened again the following day & she recognized that something was wrong. She called roadside assistance to assess towing but the first available service appointment in our area was August 17, 2022 at Lee Johnson Kia in Kirkland, WA. The vehicle wasn't driven due to safety concerns & was towed to Lee Johnson Kia on August 16, 2022. The service department has been unable to fix the car as of September 23, 2022. The brake master cylinder has been replaced twice & evidently has a leak issue. Kia America Customer Case #15006678. | Crash: No Fire: No | Unknown |
| Sep 2022 | VISIBILITY/WIPER | We have a new 2022 kia Sorento. the windshield without any impacts at all cracked overnight in our garage. from lower driver corner up across to passenger side right in line of sight of driver. Kia refuses to answer there phones to remedy this problem. there are several complaints and a possibly class action suit. | Crash: No Fire: No | Unknown |
| Sep 2022 | ENGINE | My inverter radiator was punctured by road debris while driving down a highway and caused the coolant to leak out of the radiator. I received a "Refill inverter coolant" service warning then "Service Hybrid System Immediately Stop Safely" service warning and had to pull the car onto the shoulder. I called KIA roadside assistance to have my car towed to the KIA dealership and was informed the following day (9/2/22) of the damage. Unfortunately, this damage was not covered under warranty because it was external damage. However, due to the design of the front grill, debris is easily able to pass through the grill and strike the radiator because the grill has large spaces for debris to pass through and the inverter radiator sits directly behind the grill. THIS IS A DESIGN OF MANUFACTURING ISSUE and should be recalled and covered under warranty. | Crash: No Fire: No | Unknown |
| Sep 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Smell something burning like electric | Crash: No Fire: No | Unknown |
| Aug 2022 | VISIBILITY | I purchased my 2022 Sorento brand new in Dec 2021 and by end of January 2022 a small crack appeared near the top left corner (driver side) of the windshield near the edge; note the windshield is frameless/no cover or border on the glass. There is no indication that anything caused the crack; there is no indention as if anything hit it. I park in a private temperature controlled garage at my home. The crack has grown diagonally across the front of my entire windshield at this point since the dealership refused to help and I was quoted 1,300 to replace which is unfair. I am driving a 2022 which is visibly unsafe and who has an extra $1,000 to fix a defective windshield on top of paying a car note. This is a inconvenience and a safety issue because of my increased risk of crash or injury. I have seen numerous posts about this problem which indicates this is not just a me problem. I believe my windshield cracking is a defect caused by the manufacturer and I should not be responsible for the repair. | Crash: No Fire: No | Unknown |
| Aug 2022 | POWER TRAIN | While driving on the highway, a warning message came on the screen that read "Stop Car Immediately". After getting off the highway, the car suddenly slowed down on the major road. Fortunately, I was in the right lane and able to turn off the road into a nearby parking lot. I had to get the car towed to the dealership overnight. In the morning, a representative of the dealership drove it around their building and said he didn't notice anything wrong. However, when I went to pick up the vehicle and tried to drive it off the lot, the same message appeared again, and the car wouldn't move. I went into the dealership and got the service tech. I showed him what was going on, and he confirmed the problem. They kept the vehicle to run more tests to determine the problem. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Last Tuesday, August 16, I parked in the driveway at around 8 PM. After about 2 hours I heard car alarm. I looked out window and saw flames engulfing rear of vehicle. Called 911. Firefighters extinguished flames. Fire crew stated fire was likely electrical and started near tow hitch receptacle. Tow hitch was installed by Kia dealer weeks after I bought car; they told me it was an OEM hitch. I'd never used the hitch until the day of the fire. That afternoon I bought a Kuuat bicycle rack with lights. Bike store installed the rack and plugged it into the hitch receptacle. I did errands for several hours with nothing appearing amiss. Then parked, and fire started hours later. No injuries and no other damage. Looks like total loss, but State Farm hasn't confirmed yet. | Crash: No Fire: Yes | Unknown |
| Aug 2022 | VEHICLE SPEED CONTROL | The contact owns a 2022 Kia Sorento. The contact stated that their vehicle was parked in their driveway with the vehicle off and unattended, an hour later the vehicle rolled away and crashed into a neighbor’s fence. The vehicle came to a stop in the neighbor's ditch. No warning lights were illuminated. There was damage to the neighbor's fence as a result of the crash. The vehicle was towed to the dealer where they rejected to diagnose the vehicle until the cosmetic repairs were completed. The vehicle was not diagnosed or repaired. The contact mentioned that in order to prevent another roll away when parking he utilizes rocks under the tires and activates the emergency brakes. The manufacturer was made aware of the failure. The approximate failure mileage was 15,000. | Crash: Yes Fire: No | 15,000 |
| Aug 2022 | POWER TRAIN | CODE P1C2D03 POSSIBLE CONDITION WITH TRANSMISSION CONTROL SYSTEM. Kia Red Engine displays on dashboard,as the transmission disengages and will not engage in Drive or Reverse.Transmision locked up on highway and engine revved up to 5800 rpm's.Kia started to smoke and AAA towing needed to be called.The Kia sits at Dealership with another Kia Sorento brought in a week earlier with same problem.Kia Engineers are evaluating the problem since it's 2022 with 2017 miles and this is the first year with a new transmission. | Crash: No Fire: No | Unknown |
| Jul 2022 | ENGINE | On 06/29/2022 brand new vehicle with 775 miles had a transmission failure warning appear on the dashboard. "Transmission system error! Check transmission oil immediately!" vehicle became sluggish and had to turn on hazards to crawl it back home. Brought to local dealership and they could not see any error codes or replicate the problem and gave us back the vehicle. On 07/01/2022 with 865 miles the error message re-appeared with engine performing sluggishly - turned on hazards drove it into dealership so they can see and try to identify problem. After researching online, several Kia Sorrento's are encountering the same error and transmission failures with less than 2,000 miles. Kia is failing to identify and remedy the issue nationally. | Crash: No Fire: No | Unknown |
| Jun 2022 | UNKNOWN OR OTHER,SERVICE BRAKES | My vehicle has only 8,672 miles and the vehicle brake rotors are warped and shake violently from normal driving. I seen other complaints online with the same issue saying the vehicle has a undersized brake system that produces a lot of heat. Also I have had a issue where I would be coming to a stop slowly and the brake pedal feels like it grinds or makes a crunch noise, also I have had twice where I get a message on my dashboard saying “check ESC” I’ve called dealer and they told me I can drop off vehicle to get it looked at but if the warning lights or messages don’t stay on then for me to come back when they are on constantly. | Crash: No Fire: No | Unknown |
| Jun 2022 | ELECTRICAL SYSTEM,SERVICE BRAKES | 6700 miles and vehicle began exhibiting Check ESC, Check Engine, Emergency Brake lights. Daily driven, vehicle does not sit for more than a day at a time. 7092 miles now, local dealership inspection lead to concluding that a rodent has chewed through wires and must be repaired. Claims KIA warranty does not cover such damage. Of the SEVERAL (6+) vehicle I have owned/financed/driven over the last 3 years, this is the first and only incident involving a wiring harness chewed. NOT HAPPY! Quick research shows there's a bit of a problem with KIA manufactured vehicle including Soy-Based wire shielding. | Crash: No Fire: No | Unknown |
| Jun 2022 | ENGINE | Vehicle at a red light and complete stop would not respond when i tried to accelerate. I turned car off and tried turning back on and it wasn't until a couple minutes later that car then turned back on. Dealership unable to identify problem and it happened again 2 months later with my 1 year old in the car. This time it happened while on the highway that car would not accelerate putting my 1 year old and myself in danger. Dealership again says it sees nothing wrong with the car and is charging me to test the fuel. Sounds like KIA has a problem on their hands that they should address before a terrible accident happens. | Crash: No Fire: No | Unknown |
| Jun 2022 | VISIBILITY/WIPER | We were driving and did not even hear anything hit the windshield which tells me how small the pebble or whatever it may have been was in size. Saw a small crack and within minutes it spread to about 6-7 inches long. A day later it’s spread halfway across my windshield. I have owned different cars and having this one BRAND new off the lot for barely 5 months - this should NOT have happened. This shows how weak and poorly made these windshields are by Kia. Shame on them for making a poor product and then not having responsibility to fix it. | Crash: No Fire: No | Unknown |
| Jun 2022 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | While driving at highway speed the vehicle lost power and all warning lights on the dash came on. Fortunately the traffic was light and I was able to get off the highway. It was early Sunday morning but if I had been in heavy traffic or construction it could have been much worse. The vehicle died and wouldn't start again. The vehicle repeated this 3 other times. It went to three separate dealerships for repair but none could find a problem. They saw all the codes for past problems but nothing was current so couldn't be diagnosed. Twice it wouldn't start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old. | Crash: No Fire: No | Unknown |
| Jun 2022 | ENGINE | Suddenly, my vehicle Kia Sorento Ex AWD X-LINE lost power while exiting a NY Highway. I and my partner And possibly other drivers on the road could have been seriously injured if there were cars behind us. Possibly, we could have lost our lives if malfunction occured while driving on the Highway. Turned Engine Off, then turned it back on and the care moved ok. Few days later, I drove locally and Lost Power......keeping on pressing the gas pedal finally allowed the care to continue normally. This situation happened Two (2) times. The Vehicle was on the 'Smart' setting'. There was no warning lamps, messages or other symptoms. Dealer drove, checked and scanned car for Codes and reported None was found. I'm very concerned that my car would suddenly loose power while I'm on a highway. Reported incident to Kia Corporate Customer Service today (https://1stbestservice.com/submit-complaint/). | Crash: No Fire: No | Unknown |
| Jun 2022 | STEERING,SERVICE BRAKES | This vehicle has less than 10,000 miles on the odometer and the brake rotors are warped. They are undersized and will overheat under normal braking. Called the dealership and attempted to get warranty work complete, however the manufacturer, KIA Motors USA, has not responded or offered to replace the rotors under warranty. This isn't the only Sorento with this issue, I have submitted one similarly last week. | Crash: No Fire: No | Unknown |
| May 2022 | LANE DEPARTURE | On Saturday, April 9 when breaking at a stop sign my car slammed on my breaks for me and the dash lit up with multiple warning lights, indicating an issue with the "check lane departure warning system." The car seemed to drive okay, no additional strange breaking situations, but the warning lights stayed on for a day. I called my dealer, and they saw the vehicle on April 22nd. Between the 9th and that date the warning lights eventually went off, then came on again (but no strange breaking). Then were off by the time I went to the dealership. They were able to find vehicle history of 2 codes, but said they found no issues and the vehicle passed tests. So they told me that they weren't sure what happened, but the car was drivable. Since the 22nd I have had one more time where the warning lights came on as I was already breaking, and the car slammed on the breaks for me. But the dealership said unless I was able to bring the car in when the warning lights were all on, they couldn't help. And I could never get to the dealership before the lights went out (usually the warning lights would go out within 24 hours, and the closest dealership is an hour drive from where I live/work). On May 29 my husband was driving and I was a passenger when the warning lights came on. I said it wouldn't cause an issue while driving, but this time was different. While we were on the interstate in a busy city he noticed that he was falling behind the pace of traffic. When he tried to accelerate, the car wouldn't speed up at all, our speed dropped, and he said that when he looked at the car screen it appeared that the electric battery wasn't being charged at all. My husband was able to get us merged to the side and off an exit. We pulled into a parking lot, and he turned the car off, then turned it back on a few minutes later. The warning lights were still there, but the electric battery now showed as charging. We continued driving, but I am afraid this will cause an accident. | Crash: No Fire: No | Unknown |
| May 2022 | STEERING,SUSPENSION,SERVICE BRAKES | Bought the vehicle brand new in late 2021, and began noticing some vibration when braking at any speed. The vehicle at this point has less than 10,000 miles and the brakes are vibrating really bad. The manufacturer has not issued a recall and their best fix is turning the brake rotors and calling it a day. Never had I had such a poor experience with this manufacturer. | Crash: No Fire: No | Unknown |
| Apr 2022 | VISIBILITY | Windshield cracked by a tiny pebble. The main windhsield of my 2022 Hybrid cracked while driving in the freeway. Its been less than a month since I bought the car and windshield cracked. I wasnt around any car at the time, It was late night and I saw the chip it made to my windshield.. a couple minutes later the crack spread out to 4 inches long. The windshield is not strong enougha nd causes a danger. | Crash: No Fire: No | Unknown |
| Apr 2022 | STEERING | Random mild to loud squeaking (sounds like a tortured mouse sound) coming from steering column. The only way to temporarily stop the noise is to stop and turn steering wheel all the way to the right then to the left. Because it is random, it did not squeak for my dealership, when the drove it around the block. It usually starts after about a mile down the road, when it does happen. It only squeaks when driving straight. Does not squeak when making a turn or at a stop. Certain weather conditions or speeds do not effect when this noise occurs. I did hear that one person, on the KIA Forum, had to have their steering column replaced on their 2022 KIA Sorento. There are other customers complaining about this. It starts about two months after buying the vehicle. This a scary, because I don't know if or when I may lose steering function when traveling anywhere, especially on a 70 mph interstate. | Crash: No Fire: No | Unknown |