Complaint volume
176 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Kia Sorento Complaints
176 consumer-submitted complaints on record for the 2022 Kia Sorento, grouped by component category.
176 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 17 complaints, with an average reported failure mileage of 34,701 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
3 Towed
2 Medical attention
What are the most common 2022 Kia Sorento complaint categories?
POWER TRAIN 26
UNKNOWN OR OTHER 19
ENGINE 18
POWER TRAIN,ENGINE 8
VISIBILITY/WIPER 7
VISIBILITY 6
SERVICE BRAKES 5
TRAILER HITCHES 5
ELECTRICAL SYSTEM,ENGINE 4
ELECTRICAL SYSTEM 3
176 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2023 | TRAILER HITCHES | The contact owns a 2022 Kia Sorento. The contact received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Feb 2023 | UNKNOWN OR OTHER | I went to take my husband coffee put my car in park got out to get my son out of the back passenger side seat of the car and when I got to the back passenger side seat, I try to unlock the door the door was locked so I went back around to get back to the driver seat to unlock the door and before I could get all the way back to the driver side door I heard a loud click and my car jolted forward and crashed into my husband’s truck with my two year old in the backseat. I notified Kia. They towed it to the nearest dealership. It’s been there for a week, but they’re refusing to do anything or provide me with a loaner vehicle at this time. I’ve been working with a representative and his Only concern seems to be getting pictures of the damage that was done to the front of the vehicle when in reality, they really need to be looking at the computer in my car to see what actually happened. Although it caused damage to both my vehicle and my husband’s vehicle, I am grateful that my husband’s vehicle was there to stop my car because It could have been so much worse! | Crash: Yes Fire: No Towed | Unknown |
| Feb 2023 | ELECTRICAL SYSTEM,ENGINE | The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218 | Crash: No Fire: No | Unknown |
| Jan 2023 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2023 | POWER TRAIN,ELECTRICAL SYSTEM | The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882. | Crash: No Fire: No | 13,882 |
| Jan 2023 | POWER TRAIN,ENGINE | Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2023 | POWER TRAIN | There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "Stop Safely Immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely before the vehicle lost power. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed to the dealership. They tell me that the recall number 22V760 is not the reason for the incident, but they do not know what the problem is. They have now had my vehicle for 43 days and still do not know what is wrong with it. I just completed a letter to KIA Consumer affairs as a written demand for a refund. I am calling them and filing a complaint online tomorrow. | Crash: No Fire: No | Unknown |
| Jan 2023 | VISIBILITY | On January 4, 2023, the windshield cracked without any outside force (no rocks, vandalism, etc.) it began underneath the passenger wiper moved upward and curved toward the drivers side. As I drove the following days, the crack grew and eventually splintered in a third direction, also with no outside forces. The stress of the crack formed a bubble-like crack in the middle of where it splintered. By the time I was able to get it to the dealership, the bubble was more of a hole. It is no longer available for inspection because it is at the dealership to be repaired. It effected my visibility and with how quickly and easily it spread I felt I was in danger of the windshield cracking to the point of breaking out completely at any time which could have caused an accident. The dealership denied the defect claiming the hole that was produced where the crack splintered was the origin and was caused by a rock. I explained and provided an earlier photo showing the stress bubble, but they still denied the claim. It was inspected at the dealership but pictures are forwarded to an outside source who makes the decision whether it is a defect of damage. There were no warning signs this would happen, no objects hit my windshield, I saw it happen as I was driving. It has been raining steadily and I believe the defect is near the installation point of the wipers which caused the crack. | Crash: No Fire: No | Unknown |
| Jan 2023 | TRAILER HITCHES | 2022 KIA SORENTO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-703. | Crash: No Fire: No | Unknown |
| Jan 2023 | VISIBILITY/WIPER | This safety issue involves the windshield wipers. It is available for inspection upon request but must be inspected when it is snowing or freezing rain. When there is inclement weather such as temperatures dropping to create ice or wet and slushy snow, the wipers can not function correctly and you can then not see out your windshield and must drive with them stuck across the face of your windshield. The channel that holds the wipers fills with ice easily. Since the wipers on the 2022 Kia Sorento must retract under the hood during normal operation, they are not able to if ice or slush has accumulated in that channel. Therefore instead, they go up and down only about 5 inches. Even if you turn them off to try to clear and break up the ice in the channel, you can not do so as they are still moving. The only way to stop them from making this 5 inch movement is to shut the vehicle off. Warming up the Sorento does not prevent this from happening. Our safety was put at risk because every time this happens, we are unable to see out the windshield clearly at all. We must pull off the road and manually wipe the windshield off which is dangerous and could cause an accident. Someone could run into us outside trying to clear the windshield, rear end our vehicle putting their lives at risk as well. The dealer today could not replicate this action, the formation of this ice, as it was above freezing. We were advised to record the action (or lack thereof) with our phone video next time it happened. The manufacturer did not see this happen. There were no warning lights. We are hesitant to drive our new AWD vehicle in the snow as we could be put in a dangerous situation. This is the whole reason we bought an AWD vehicle! So we could get safely around town in the winter. We are also afraid of the wiper motor burning out or having a shortened life span. | Crash: No Fire: No | Unknown |
| Jan 2023 | POWER TRAIN | The contact owns a 2022 Kia Sorento. The contact stated while driving at an unknown speed, he heard abnormal sounds coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact took the vehicle to the local dealer where a software upgrade on the transmission was performed. The vehicle was repaired but continued to experience the failure. The contact then received notification of NHTSA Campaign Number: 22V760000 (Power Train). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the failure persisted. The contact took the vehicle back to the dealer, but the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000. | Crash: No Fire: No | 5,000 |
| Dec 2022 | POWER TRAIN | There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "stop safely immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed into my KIA Dealership. They have had the car since December 6th and have not been able to tell me what is wrong. Before I received my recall letter, I had researched where other people have had the same issue and that KIA was recalling over 65,000 Kia's for this problem. KIA has run diagnostics on the vehicle but claims it is not due to this issue. Then on December 27th I received a safety recall for this very same issue stating that this notice applies to my vehicle and had my VIN number on it. The dealership has been waiting for KIA to diagnose the problem and have no idea when I can have my vehicle back. After demanding a loaner vehicle from KIA, two weeks later, I was finally given a Hertz rental car that is not comparable to my vehicle and which I have to pay $14.99 daily for insurance that KIA would not pay for. | Crash: No Fire: No | Unknown |
| Dec 2022 | POWER TRAIN,ENGINE | The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown. | Crash: No Fire: No | 50 |
| Dec 2022 | FORWARD COLLISION AVOIDANCE | The emergency break goes on even when I’m driving straight in the freeway with no cars close to me. It’s terrifying. Has occurred multiple times | Crash: No Fire: No | Unknown |
| Dec 2022 | TRAILER HITCHES | The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Dec 2022 | VISIBILITY/WIPER | We purchased a 2022 Kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the Kia to the Kia dealership in Princeton, WV and they opened a ticket on the vehicle and a few days later we were called and told Kia recommended us to use Bar Keepers Friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to SafeLite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called Battleground Kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to Battleground Kia in Greensboro, NC where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground Kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue. | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE | Around 9:45 on December 29 my check engine light came on stating I had a powertrain issue for the engine control system. This car is only 5 1/2 months old since I bought it. I do all my maintenance get it checked. And they always tell me my SUV is in great condition. Well yesterday. December 30 at about 12:40 PM my car did not want to maintain engine power. What I mean by this is when I try to turn my car on it started shaking and you heard the engine dying out. My battery was perfect all the lights radio and Bluetooth connected just fine And at that point my car did not function. I am a very cautious driver. I believe that this is a malfunction. There are many people who have made the same complaint about the powertrain and their engine for a 2022 Kia Sorrento and have had this issue within the first year of purchasing the car . The whole purpose of purchasing a brand new car is not to have these issues within the first five years. This is ridiculous and I don't think he is taking it serious. They are having many of these issues regarding the engine and powertrain of the engine system control. I got my car towed by Kia to the local dealership in Naperville and they have not looked over my car nor have they offered me a loaner. I am a healthcare worker and do not have a time to takeoff of work and do not have an extra car, I want Kia to fix this issue or replace my car because there is no way that my car should be having this issue within the first six months. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN | This has happened to this car 2 times already. First when the vehicle only had 12k miles, an MIL showed up. Took it to the dealer and they said they could not find any DTC codes in there. When they gave it back to me the MIL light was off... Surprisingly. 2nd time, 16k miles, the transmission gear was slipping some of the gears and we have never taken this vehicle to off road. The MIL light came back on and also a message saying "Transmission system error! Check transmission oil immediately". After this message came to the dashboard , the transmission started to fail and like going into limp mode - could not drive this vehicle over 20mph. Fortunately , this issue happened during the day so I took my kia 2022 Sorento AWD to the dealer. Now my vehicle is there for 4 days now and they dont know what is really going on with it. They are now talking with the headquarters Engineers to see if they can figure this out but so far nothing yet. The dealer still have my vehicle trying to figure this out. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN,ELECTRICAL SYSTEM | Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive! | Crash: No Fire: No | Unknown |
| Nov 2022 | VISIBILITY/WIPER | My Sorento was purchased on 17/01/22. My windshield started cracking on the middle to the passenger’s side from the hood to the sunroof. I am unaware of how it even got there. | Crash: No Fire: No | Unknown |
| Nov 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN,UNKNOWN OR OTHER,ENGINE | Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I got a Kia Sorento 2022 in May of 2022. I was very happy with the car but I noticed an issue with brakes within a few weeks. The brakes would feel as if it grind on the road when pushed down on a sudden stop. A little over 5 months and I was due for an oil change, I was informed there was a recall on the transmission system and it just needed to be updated, I was shocked I was not informed, nor did I see a recall online. I figured I would mention the brake issue. Upon getting the car back I was told the brake issue was due to "debris or pebbles found." I was told to change the rotators/pads if it continued (the car was only 5 months old?) NOW the car drives strange. When shifting gears the car makes a loud clicking sound. When braking the car lunges forward and the car jerks. I do not feel safe in the car. It only has under 4000 miles. It is currently at the dealership for Transmission Diagnosis(NotShiftingProperly,Leaks,Other). | Crash: No Fire: No | Unknown |
| Nov 2022 | VISIBILITY | I HAVE REPLACED MY DRIVER'S SIDE WIPER BLADE THREE TIMES AND CONTINUE TO GET STREAKS IN MY FEILD OF VISION CAUSING BLIND SPOTS ON MY WINDSHEILD | Crash: No Fire: No | Unknown |
| Oct 2022 | POWER TRAIN | After applying brakes and momentarily stopping the car surged forward as if the transmission didnt properly disengage and required me to apply max force to brakes in order to not move forward.This happens every time I come to a stop . | Crash: No Fire: No | Unknown |