Complaint volume
176 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Kia Sorento Complaints
176 consumer-submitted complaints on record for the 2022 Kia Sorento, grouped by component category.
176 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 17 complaints, with an average reported failure mileage of 34,701 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
3 Towed
2 Medical attention
What are the most common 2022 Kia Sorento complaint categories?
POWER TRAIN 26
UNKNOWN OR OTHER 19
ENGINE 18
POWER TRAIN,ENGINE 8
VISIBILITY/WIPER 7
VISIBILITY 6
SERVICE BRAKES 5
TRAILER HITCHES 5
ELECTRICAL SYSTEM,ENGINE 4
ELECTRICAL SYSTEM 3
176 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2023 | UNKNOWN OR OTHER | The car jerks periodically when pressing on the gas from a stop. The RPM also goes up without warning even if I'm not pressing hard on the gas pedal. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,LANE DEPARTURE | Transmission keeps lurching between gears. Going from park to drive or park to reverse causes a lurch before it shifts and from what I would guess is when it goes from 1st to 2nd it also lurches/shudders. Took to dealer and service advisor said he felt it (it’s intermittent) but his transmission guy said there was nothing wrong and that he couldn’t reproduce my complaint. Kia dealer did a “reset” and nothing changed. 2nd issue is the lane assist randomly stops working and has to be turned off and sometimes the whole car needs to be turned off and turned back on for it to work again. Dealer also “reset” this system which did not fix anything. I have an appointment to take it back to the dealer, but I feel like they are gaslighting customers and there should be some awareness on these issues. My car is one year old and my rotors have also already failed and had to be turned…. There is a quality issue. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,SERVICE BRAKES | First off, Kia states that if there is not an illuminated check engine light, they cannot do anything for me …. I will post a photo of the instrument cluster if I can find where to do it. This issue has been going on for a couple months and it is steadily getting worse as time goes by there’s no rhyme or reason to why it does it just get in the car and start driving. You may make it 2 miles. You may make it 100 miles, but when it wants to it just turns itself off totally no power whatsoever coasting down the highway with nothing. Transmission is clunky as hell as well. Mostly all in low speeds like in traffic. | Crash: No Fire: No | Unknown |
| Aug 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | In early June, my car went into limp mode. The two lines with a car between on the dash were blinking red. I notified Kia, both Roseville and Folsom, but they seemed unconcerned since it seemingly corrected itself after restarting car and driving it. Since then, the car has had the Ebrake engage while driving at least 6-7 times. After the 5th or 6th time, I reported to Kia and after much back and forth they agreed it was a safety problem since it would cause my car to brake slowing it suddenly to about 1/2 of my traveling speed. The week of August 7th, they had it a week and said they couldn’t replicate the issue. They did do something pertaining to TSB SC252. I got it back on Aug 11th and on the 17th, it did it again when I was traveling about 35 mph causing my car to pull right. It is back in the shop again. On Aug 4th, it engaged, causing me to swerve into the lane to my right. I was in rush hour traffic. On July 28th, I was on the Hwy 50 traveling approx 70-75mph, when it happened causing me to suddenly slow to 35 MPH. It happened 3-4 times previously as well. The emergency brake lights up red and blinks a few times before it disengages. Kia refuses to acknowledge there’s an issue, but they’ve asked me to turn off driver assist and other safety features. It is random and I googled if anyone else had ever had the issue. I found on Kia Forum of someone that had a 2021 model that did the same thing. Kia customer care rep said it wasn’t a real Kia site and the person was probably lying. The contact stated the dealer believe it’s the forward collision sensor that is malfunctioning. | Crash: No Fire: No | Unknown |
| Aug 2023 | STEERING,ELECTRICAL SYSTEM,ENGINE | I was driving the vehicle on a highway when the car shut off. No electrical or steering. It was very difficult to get the vehicle safely off the highway. Before the vehicle shut off there was an alarm and a message on the control panel to shift to neutral and restart the car. There were 2 incidents before this one. Both didn't have an alarm. The vehicle shut off with no warning. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I was driving down the highway and the car stalled out the lights dimmed and the car shut off luckily I was able to get over and stopped the steering wheel was locked up almost like the battery went out. I was able to put it in park and restart the car. I got off the highway at the next exit and went through town and about half way home I was sitting at a stop light and the car died again. I put it in park and started the car again I took it straight over to the dealership and they hooked into it and scanned the car they said they couldn't find anything it continues to happen and I keep asking the dealership about it but they can't recreate the problem. I have also almost been in several wrecks do to this problem. I have also had the car slam on the breaks going over 40 and say caution ️ and the breaks lock up for a few minutes. | Crash: No Fire: No | Unknown |
| Aug 2023 | POWER TRAIN | The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. There was no warning light illuminated. The contact pulled off the roadway and turned off and restarted the vehicle and the vehicle resumed normal operation. The contact stated that the failure was intermittent. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train) however, the VIN was not included. The failure mileage was approximately 20,000. | Crash: No Fire: No | 20,000 |
| Aug 2023 | POWER TRAIN | Vehicle lost power on the highway without warning. I would hit the gas but nothing would happen. Turned the car off and on a few times and after a few minutes it worked but every light on the dashboard came on. Took it to dealership who said the transmission lost contact with power steering and hybrid system. They reset the code but then 4 days after I got it back, every light on the dash lit up again and it was very jerky as I drove it. Seems like it’s the same issue as the recall from late 2022 even though online it says my car isn’t one of the ones affected when I enter my VIN. | Crash: No Fire: No | Unknown |
| Aug 2023 | SERVICE BRAKES | The brake rotors and pads have to be replaced every about 2,000 miles! its hard to break the steering wheel keeps pulling when you attempt to brake its like metal on metal and feels like your sliding on gravel, WE have been told its a known issue and there's no real fix they just keep having to replace them every time but im afraid one day its going to completely fail and crash and cause a fatality | Crash: No Fire: No | Unknown |
| Aug 2023 | STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Warning lights go crazy. Power steering goes out for several seconds. Rpms and speedometer go nuts or lay on zero. Sometimes I can’t shift into drive for several minutes. sometimes it sounds and feels like (under the pedal, in acceleration) it’s losing power for a few seconds, almost like a slipping feeling but in power. The clock and profiles have reset overnight before where I had to reset clock and presets. Kia has had my car for many weeks already in January at just 2-3 thousand miles I’d say (I bought it brand new in October 2022). My dash cam was plugged in. They tried so many things…the “remedy” was to not use the dash cam a while to see if it happens again. After a few months, I plugged it back in. Issues returned. Took back to Kia who said they’ll need it to do it again without dash cam in so I unplugged it that night. Issue has returned at least three times since then. I’ve sent video to Kia and i guess I’m still waiting for them to get an extra loaner because they’ll need to keep it…when I went up there a couple weeks ago, I was told they didn’t have any loaners available so they would call me when they did. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM | My raise and lower Windows don't work some times including the unlock and loock Windows. I get my house and want closed the car but I can rise the Windows, and try many times after a couple hours and could. I was far for the kia service and I dont have time at the moment to go, went al make the appointment the said that the car need to have the fail in the moment if the not fail at the moment the can do anything. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | This is the second occurrence of this issue. Suddenly all warning lights appear and the car loses power. When press the accelerator there is no revs increase and the engine misfires. I photographed the dashboard and will try to attach. The car becomes impossible to drive and my wife is scared to use it. Luckily in both cases I have been able to stop in a safe area. Switching off and restarting the engine a couple of times re-established normal engine running the issue but left the ECU warning light on. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE AND ENGINE COOLING | The contact owned a 2022 Kia Sorento. The contact stated that while approaching a stop light, she lost consciousness. The contact crashed into another vehicle as the air bags deployed and the front driver side tire had separated from the vehicle. The other driver sustained injuries; however, their whereabouts were unknown. An employee from a nearby dental office removed the contact from the vehicle and placed her inside the office. When the contact regained consciousness, the dental employee informed her that a strong unknown odor had emitted from the vehicle which prompted her to remove the contact from the vehicle. The contact believed that this odor caused her to lose consciousness which resulted in the accident. The contact sustained an injured left eye and bruises to her forehead. The contact later sought medical attention at a hospital where she was treated for her injuries. A police report was filed. The vehicle was towed to an independent tow yard. The dealer and the manufacturer were both notified of the failure but neither have offered any assistance. The vehicle was deemed a total loss. The failure mileage was approximately 3,200. The VIN was not available. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 3,200 |
| Jul 2023 | ENGINE | Driving along, slow down and signal to make a right hand turn. Start the turn and all dash lights illuminate and engine dies, coasting through the damn intersection. 2nd time this happened. No check engine light, no codes……wtf KIA? | Crash: No Fire: No | Unknown |
| Jun 2023 | POWER TRAIN | Received "Stop Vehicle Immediately" warning on 5/11/23. Notified Destination KIA service department on 5/12/23 and was advised that if the check engine light was not on, that I shouldn't bring vehicle in. Destination KIA scheduled recall service for 07/09/23. On 5/13/23, vehicle lost all power, on highway, and rolled to a stop. Vehicle stopped on a bridge, with no shoulder, and in a travel lane. Myself and three occupants were placed in substantial risk of being struck by other vehicles. Vehicle was diagnosed at Destination KIA and determined this was a result of transmission failure. | Crash: No Fire: No | Unknown |
| Jun 2023 | POWER TRAIN,FORWARD COLLISION AVOIDANCE | Failures with power train around 12,000 miles. Code P1C2D03. Engine jumps gears and may require full transmission replacement. Upon research, there are at least nine other separate complaints of the same issue under 12,000 miles. Car was brought in a month earlier to have the front camera replaced due to a latent defect in the sensor causing forward assist to erroneously lock the brakes while driving. As an aerospace/automotive quality engineer, I am appalled that there isn't a major recall on this vehicle for powertrain failures under 12,000 miles. https://www.carcomplaints.com/Kia/Sorento/2022/transmission/transmission_failed.shtml 12/27/22 – At around 12,000 miles the SUV wouldn't accelerate while driving 20mph to 40mph. Also, it wouldn't get out of 1st gear off the line. On its 3rd transmission in 2 months. 8/4/22 - Kia Sorento is 5 months old, with 2017 miles locally driven, and this is the third time the transmission has failed me while driving. 2/21/22 - Transmission failed at 1561 miles. It would accelerate to 3000rpm, do the 1-2 shift then bang back to 1st gear. https://www.kia-forums.com/threads/transmission-recall-updated-information.360349/ 4/2/23 - Waiting to hear whether I’ll need a new transmission on my SX Prestige 2022 Sorento. 8000 miles on the clock and it started struggling to change out of first. 5/4/22 - same with my 2021 Sorento 11,582 miles, been at the dealers since last Thursday night (4/28/22). This is what’s on my Kia app…Code P1C2D03. (1) Powertrain 5/8/22 - Same milage basically here at 10,400mi for my failure. Transmission was not rebuilt for me FYI. It was a brand new transmission from factory shipped in. 5/10/22 - Check engine code was P1C2D03. I have had the car 15months, and not even 25k yet. Mine is 2021 SX 2.5Turbo AWD https://sorentoforums.com/threads/2021-kia-sorento-transmission-light-wont-move.149/ 5/10/22 - Mine is the same code P1C2D03 and they tell me they've never seen this code before. I have 8500 miles on it. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES | The ABS system did not activate when emergency breaking nor did the system indicate anything was wrong with the ABS (no warning lights on dash board). When emergency breaking, the wheels locked causing the car the slide straight forward. The vehicle has not been inspected by any parties. | Crash: No Fire: No | Unknown |
| May 2023 | STEERING,FUEL/PROPULSION SYSTEM | This is the info that was given to kia : VERIFIED CONCERN, CHECK ENGINE LIGHT ON VEHICLE IDLING ROUGH, SCANNED FOR CODES AND FOUND CODE P0303 PRESENT, MONITORED WITH LIVE DATA AND CAN SEE HEAVY MISFIRES ON CYLINDER #3, REMOVED SPARK PLUG AND SWAPPED TO CYLINDER 1 AND REMOVED COIL AND SWAPPED WITH CYLINDER 4, REMONITORED AND MISFIRE REMAINED ON CYLINDER 3, NO FUEL ON SPARK PLUGS, PROCEEDED TO PERFORM COMPRESSION TEST, FOUND 60 PSI ON CYLINDER 3, PERFORMED WET COMPRESSION TEST AND READING WENT TO 120 PSI, PERFORMED COMPRESSION TEST ON CYLINDER 1,2,3, FOUND 90 PSI IN ALL OTHER CYLINDERS. was told i would need a new engine but have now been denied it. The car has stopped on me and shakes while I drive it. It has an active recall and have been told there is no solution for it. The dealer confirmed issues and recall that is active with no remediation. Have contacted dealership as well as corporate kia and have not been able to get any resolution. this issue apperaed first with a check engine light Sep 2022 , | Crash: No Fire: No | Unknown |
| May 2023 | UNKNOWN OR OTHER | Have token vehicle to dealer ship twice and no resolution | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER | While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I pull over immediately to the side of the route in safe place to inspect the vehicle. After the inspection of the vehicle, I noticed that sunroof glass shattered in pieces. Thanks god the curtained was closed at the time of the incident. This is something I never experienced in my life. Based on the information available on the website, this is not the first time happened and there is complains already filed. It is defiantly dangers and may result in crash, face injury and possible death caused by collision. Kia Dealership has been informed and appointment has been scheduled. Kia motors did not made decision on repair yet to classify as manufacturing defect. | Crash: No Fire: No | Unknown |
| Apr 2023 | VISIBILITY/WIPER,VISIBILITY | While driving a vehicle on the highway, the sunroof exploded violently. The large, moving piece of the panoramic sunroof appears to have broken outwards. Large pieces of glass and smaller pieces landed in the front and middle of the cabin, including on the driver. Small chunks of glass landed on and cut the driver of the vehicle. A loud sound occurred. This was very startling, the glass was very dangerous, and we were lucky that no one was in the middle seats where the glass primarily fell. This occurred in a temperate (high 60s or low 70s F) climate and with no prior damage to the glass. No sign of an impact from anything on the glass. The sunroof cover was pulled back while the glass was in the closed position. The vehicle is at the dealer and we are reaching out to the manufacturer. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Apr 2023 | POWER TRAIN | When accelerating onto a highway from a stop the vehicle hesitated to the point that a collision with cross traffic was imminent. This has happened 5-6 times in the year we have owned the vehicle. It is not predictable and mechanics have not been able to duplicate the problem. This happened a week ago and we were able to see the Electronic Stability Control indicator light flash on and off as the hesitation occurred. We have had the KIA dealership in Joplin, MO try to troubleshoot the problem but to no avail. The dealership has installed other transmission-related updates but none have fixed this problem. We are unable to report this on the KIA website due to glitches on the site such as "invalid VIN" or "session has timed out". The Sorento "Features and Functions Guide", page 44, comments that "aggressive acceleration maneuvers" may cause a "slight time lag" due to clutch overheating in cars with Dual Clutch Transmission. The incidents we have experienced have been associated with what we would consider to be normal acceleration needs. | Crash: No Fire: No | Unknown |
| Apr 2023 | TRAILER HITCHES | The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that he contacted the dealer who stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN | Loss of power while shifting gears for roughly 3 seconds between each gear change causing check engine light to illuminate. No issues detected by Kia diagnostic check in Kia Access app. Believed to be a similar issue as stated in recall 22V760000 regarding power train, but has yet to result in a complete loss of power. | Crash: No Fire: No | Unknown |
| Mar 2023 | TRAILER HITCHES | The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |