Complaint volume
176 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Kia Sorento Complaints
176 consumer-submitted complaints on record for the 2022 Kia Sorento, grouped by component category.
176 Total complaints
4 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 17 complaints, with an average reported failure mileage of 34,701 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Kia Sorento complaints?
4 Crash
1 Fire
4 Injury
0 Fatality
3 Towed
2 Medical attention
What are the most common 2022 Kia Sorento complaint categories?
POWER TRAIN 26
UNKNOWN OR OTHER 19
ENGINE 18
POWER TRAIN,ENGINE 8
VISIBILITY/WIPER 7
VISIBILITY 6
SERVICE BRAKES 5
TRAILER HITCHES 5
ELECTRICAL SYSTEM,ENGINE 4
ELECTRICAL SYSTEM 3
176 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | POWER TRAIN,UNKNOWN OR OTHER | WHILE PARKED ON A RESIDENTIAL STREET. I STARTED CAR AND PUT IT IN REVERSE. CAR WOULD NOT REVERSE WHEN I APPLIED GAS. I SHIFTED TO DRIVE. CAR WOULD NOT GO FORWARD WHEN I APPLIED GAS. REPEATED ATTEMPT TO REVERSE. NO MOVEMENT. SHIFTED INTO DRIVE AND AFTER APPLYING MORE PEDAL , ALMOST TO FLOOR, CAR LURCHED FORWARD. IN JUST ABOUT 30 MINUTES LATER CAR AGAIN WOULD NOT MOVE WHEN REVERSING. IT DID GO FORWARD IN DRIVE THE SECOND TIME. THE KIA DEALERSHIP HAS BEEN DEALING WITH A COMPLAINT REGARDING THE CAR GOING INTO LIMP MODE WHILE MERGING IN TRAFFIC ...AN ON GOING PROBLEM SINCE THE CAR WAS AT 25,000 MILES. THEY HAVE "RESET" THE TRANSMISSION ACCORDING TO A RECALL NOTICE BUT SAY THEY CAN NOT REPLACE TRANSMISSION WITHOUT A "CODE" THAT VERIFIES IT IS THE TRANSMISSION. THIS IS A NEW ISSUE BUT ALSO UNABLE TO PULL ANY CODES. THERE IS A DEFINITE SAFETY CONCERN WITH DRIVING THIS CAR. WHAT CAN I DO. | Crash: No Fire: No | Unknown |
| Sep 2024 | ENGINE,FUEL/PROPULSION SYSTEM | 6 different times my wife has driven the vehicle and when at a stop and restart the vehicle will not go over 25 mph even when the gas pedal is pushed to the floor. The vehicle while driving would lose power and decelerate and would only go 25-30 mph. I have two videos of it happening with her even after the previous day of the vehicle being at the dealership for the same problem. The A on the dash was not supposed to be blinking while driving according to dealership rep. I have the videos also but can’t upload them because they are bigger than allowed. I am concerned after reading reviews of other owners having the same problem but no resolution has been found. I am concerned for my family that ride in the vehicle to neighboring states for ball tournaments. Please help try to find a resolution to this issue before my family or another is injured or killed. | Crash: No Fire: No | Unknown |
| Aug 2024 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | The vehicle began misfiring while driving on the highway. The check engine light turned on. The vehicle shook violently when the gas pedal was pressed. The vehicle was unable to accelerate and required the driver to pull over on the side of the highway. This issue has presented itself several times since the original incident. After multiple visits to the dealer, the issue has NOT been resolved. The check engine light has been caused by code P0301 (misfire cylinder 1) as well as P0304 (misfire cylinder 4). Spark plugs and ignition coils have been replaced by the dealer, but the issue still persists. Forcing the vehicle to pull over and being unable to accelerate on the highway is risk to the driver's safety as well as the safety of other vehicles on the road. The vehicle also now struggles to start and begins misfiring when left off overnight and started cold. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Automatic stop start admission. Was turning right on a green light. The vehicle stalled while trying to take the turn. All the dash lights flickered and the dashboard made a buzzing sound. Then vehicle then shut off, while trying to take the turn. There was 4 people in the vehicle 2 of them small children. We almost got hit on the left side of the vehicle. Because the light that was green had turned red. This is the fourth time the vehicle had failed us. By shutting off while driving. We having taken the vehicle in 2 times to be inspected by Kia, but have been told there is nothing wrong with the vehicle. But we are still having issues. There is no warning signs that the vehicle is going to shut off. It shows it after the fact. | Crash: No Fire: No | Unknown |
| Jul 2024 | POWER TRAIN,VEHICLE SPEED CONTROL | 10/19/2022 – Vehicle stuck in drive and would not shift out of drive. Vehicle towed to the dealer and not touched for a day and a half. Dealer found walnut lodged in shifter column which was preventing the shifter from going into park. Dealer also performed software update on vehicle. 10/21/2022 – Picked up vehicle and it was shifting very hard through every gear, returned to the dealer for further repairs. 10/26/2022 – Picked up vehicle again and performance improved but it still shifted hard and lurched when coming to a stop and when going in reverse. Dealer stated that they had retrained the transmission and performed another software update related to the transmission. I told them that I was driving out of town tomorrow morning for 10 days and that this was the only vehicle I could take and asked if they could provide a rental. Dealer stated that the current issues would not cause any long-term damage and that I could bring it back when I got back in town and that they would take care of it then. 11/17/2022 – Returned vehicle to dealer to correct the previous issues, they said that they did another software update and that it is shifting properly. Performance has improved but the vehicle would still lurch when going into reverse and occasionally when coming to a stop. 12/22/2022 – Returned vehicle for scheduled maintenance and safety recall for the transmission. Another software update was performed and transmission has been working without issue so far. 4/18/2024 - When driving while accelerating we experience a significant loss of power and it will not accelerate as normal. I can have the pedal nearly to the floor and it will barely move. When this occurs you can see the @ symbol flashing on the dash but no other warning lights or indicators. This is the 6th time this happened since February of this year and it has happened 3 times while on the on ramp to the freeway. This has continues to occur at least 3 times a week every week. | Crash: No Fire: No | Unknown |
| Jun 2024 | SEATS | Drivers seat is moving all the way forward & inclining all the way towards steering wheel while operating vehicle and I am unable to stop stop it or move it back. This has happened to me 4 times now, 2 of them at high speeds & there is no rhyme or rhythm to when or if you can adjust the seat back. It stayed all the way up after parking & sitting in my driveway for about 14 hours, I was able to move it back but after driving it about 2 miles it moved all the way up again & I so far am unable to move it back. This nearly caused me to crash the first time it happened & I am simply lucky to by thin enough to fit in the tiny space & somewhat see the road long enough to stop. Someone 10 pounds heavier likely would not be so lucky & would most certainly crash. | Crash: No Fire: No | Unknown |
| Jun 2024 | FUEL/PROPULSION SYSTEM | On 3/5/24, the vehicle began to limp shortly after starting it and driving a little ways. I pulled off and a majority of the lights on the dash came on. I turned vehicle off and then on, and the check engine light stayed on. I was then able to drive car as normal. The check engine light eventually went off. Service department said they were unable to do anything unless the light was on. For the next few months, upon starting the car, the auto start/stop light would flash on the dashboard. The car would limp until you turn the car off and back on. Once turned back on, the car would drive normally. On 5/20/24, check engine light came back on. Drove to dealership where I had to schedule an appointment for diagnostic testing. On 6/6/24, I had diagnostic testing done at a service department where they found that the fuel rail had gone bad. | Crash: No Fire: No | Unknown |
| May 2024 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | My 2022 Kia Sorento has 18K miles on it and in Feb 2024 the first incident of this issue occurred. I will be accelerating or driving through traffic (coming on and off the gas), the car will lurch several times, and then the gas pedal will stop working and the car loses all acceleration. No engine light or warning comes on. The car remains on, but it won't accelerate. I have to restart the car one or more times to get the acceleration to reengage. Since Feb 2024 it has happened 4 times, most recently on May 7, 2024. On these occasions I was driving 5-10mph, 30mph, 40mph, and once at 60mph. I have had all other required maintenance performed, checks performed, etc. I have taken it to the dealer where I leased the vehicle twice. They have not been able to replicate the issue. I'm not sure what this means, "is it available for inspection upon request" but if someone wanted to inspect it, absolutely it's available. The car completely stops accelerating, foot to the floor on the gas pedal and no acceleration happens. This happened to me on 4 separate occasions at 5-10mph, 30mph, 40mph, and once at 60mph at exactly the busiest and heavily trafficked highway in my area that has accidents on a daily basis. It's extremely dangerous. I have taken the car in twice, am scheduled for a third visit. They've kept it for multiple days both times and haven't been able to replicate the issue. The vehicle/component has NOT been inspected by the manufacturer, police, insurance representatives or others There were no other warning lamps, messages or other symptoms of the problem prior to the failure. The engine light does not come on. No other warning signs of symptoms before this started happening or before each failure. The first issue happened on Feb 6, 2024, then again on March 22, 2024, then again on March 23, 2024, then again on May 7, 2024. | Crash: No Fire: No | Unknown |
| Apr 2024 | POWER TRAIN,SERVICE BRAKES,ENGINE | I was driving on the highway when my car suddenly lost all power. I tried to brake, but the pedal went straight to the floor several times with no pressure. The car finally slowed down, and I believe the ABS kicked in, causing a jerky stop. I managed to pull over, but the engine was barely idling and seemed on the verge of stalling. This was a very dangerous situation. Not only did losing power on the highway put me at risk, but I also had to wait on the side of the road at night in the rain with traffic whizzing by. When I initially checked for the problem, I noticed a strong smell of gasoline and exhaust fumes, with no other indications of failure. Check engine light is now on, and there was a warning failure but i can not recall what it said. | Crash: No Fire: No | Unknown |
| Mar 2024 | VISIBILITY/WIPER | Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, Kia continues to tell me there is no ETA of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and Kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on [XXX], but it should have been ordered on [XXX] which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from Kia and associated dealerships and want to feel safe. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2024 | ELECTRICAL SYSTEM,ENGINE | The car just randomly turns off mid drive, several times a week. Even in drive the engine turns off and says I need to put it in park and return on the whole car, very unsafe. | Crash: No Fire: No | Unknown |
| Mar 2024 | EQUIPMENT | The contact owns a 2022 Kia Sorento. The contact stated that while using the OEM jack, it became stuck underneath the vehicle. The jack was very flimsy and was bent. The contact sustained injuries to his face, but no medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,998. | Crash: No Fire: No Injuries: 1 | 20,998 |
| Feb 2024 | UNKNOWN OR OTHER | The sunroof imploded on its own while driving with no cars around. The implosion was so loud it caused me to swerve to other lanes and caused temporary sound loss. There was no warning and would have been worse if the sunshade wasn't on. Insurance is reviewing | Crash: No Fire: No Injuries: 1 | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,ENGINE | While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem. | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service. | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER,VISIBILITY | The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well. | Crash: No Fire: No | Unknown |
| Dec 2023 | ENGINE | The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016. | Crash: No Fire: No | 21,016 |
| Dec 2023 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues. | Crash: No Fire: No | Unknown |
| Nov 2023 | POWER TRAIN,ENGINE | Engine shaking P03400 | Crash: No Fire: No | Unknown |
| Nov 2023 | VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE | My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN,ENGINE | What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain. | Crash: No Fire: No | Unknown |
| Oct 2023 | ENGINE | The contact owns a 2022 Kia Sorento. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated to accelerate. Upon inspecting the vehicle, the contact noticed that the oil level was low and added oil to the vehicle; however, the oil leaked onto the engine compartment and onto the ground. The vehicle was taken to the dealer, where the oil pan was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that oil was leaking from the rear main seal. The contact was informed that the rear main seal needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. | Crash: No Fire: No | 50,000 |
| Oct 2023 | POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | 1)Transmission keeps slipping on a car that is one year old. Typically it’s from a park>drive or park>reverse but it also happens while accelerating. The worse instance so far has been while I was pulling across an intersection and my gas pedal was to the floor and the car just froze like it was in neutral… rpms went up but car “disengaged” and I had to let off the gas and try again and it engaged. This was a HUGE safety issue as cars were coming at me and I was stuck. I have take the car to KIA FOUR times for this issue and they keep telling me that if there was an issue there would be a check engine light on and they can’t do anything. 2) Adaptive cruise control and lane assist functions keep randomly stopping and have to be reset. 3) Rotors are crap. I have had to to have them turned twice in the first year of ownership and they are making a squealing sound now for a 3rd time. There are tons of complaints about this online and Kia fails to consider it a warranty issue. 4) Two pieces of the car have randomly flown off… Kia says there are no known defects so they won’t help. A piece of windshield cowl came off at highway speeds and a rear axle plastic guard/cover came off and dragged for awhile before I had to zip tie it up…. Again normal highway driving, no off road- no excuse for this to be falling apart and flying off where it can cause harm to other drivers. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE | I was driving on the highway last night again and my 2022 Kia Sorento SX Prestige AWD lost engine power and the check engine light immediately came on. The truck would intensely vibrate when I tried to push the gas to get over to the highway shoulder. This was extremely unsafe on a highway but I was able to pull over to the shoulder and stop the car and turn it off. When I turned it on, the check engine light remains on and vibrations persist. Even after waiting and multiple restarts. This was the fourth event of this engine issue in the past 6 months. With the same engine power loss and crazy vibrations. The three previous times, the engine light goes off after the first restart and truck drives normal. I even brought it into the dealer and they used the engine diagnostic device that showed no code so they say there’s nothing they can do. But now it’s the following morning, engine light remains on and car is shaking still. I have recordings of this event now bc Napleton Kia of Elmhurst is not believing me. As a traveling healthcare worker, my vehicle is my primary resource. The truck barely has 17k miles on it and all maintenance and care is on point. To shell out over $60k for a ‘top of the line’ SUV that could’ve just ended my life on the expressway is extremely terrifying and disappointing. I urge the NHTSA to please look into these engine issues before someone’s life is ended because of it. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN | I backed a boat trailer into the lake to load a boat. I had the car in Park and had the engine running and the driver side door open about half way. After about 2 minutes I was standing behind the vehicle cranking the boat onto the trailer. The car came out of park without notice and no one in the vehicle. It went into reverse and was driving into the lake. I was nearly runover by the vehicle but got to the side. The open driver side door caught the dock and slowed the vehicle down enough for me to get in the vehicle and step on the brake. I was able to drive the vehicle out but water was over the rear tire. The driver side door is a complete loss. If the door did not catch the dock to slow it down I could have been trapped under the vehicle and drowned or the car fully submerged in the lake. Dealer was contacted. Insurance claim filed. | Crash: Yes Fire: No | Unknown |