Complaint volume
612 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ram 1500 Complaints
612 consumer-submitted complaints on record for the 2020 Ram 1500, grouped by component category.
612 Total complaints
24 Crash reports
6 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, engine, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 24 crash reports, 6 fire reports, 11 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 177 complaints, with an average reported failure mileage of 33,045 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, engine, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ram 1500?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ram 1500
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ram 1500 complaints?
24 Crash
6 Fire
11 Injury
1 Fatality
34 Towed
9 Medical attention
What are the most common 2020 Ram 1500 complaint categories?
UNKNOWN OR OTHER 68
ENGINE 56
ELECTRICAL SYSTEM 51
STEERING 38
VISIBILITY/WIPER 35
FUEL/PROPULSION SYSTEM 32
STRUCTURE 31
POWER TRAIN 25
ELECTRICAL SYSTEM,ENGINE 24
FUEL SYSTEM, GASOLINE,ENGINE 19
612 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2021 | UNKNOWN OR OTHER | Sunroof exploded into pieces while driving. With a shotgun sounds. No outside impact on the pieces of the sunroof. | Crash: No Fire: No | Unknown |
| Jul 2021 | VEHICLE SPEED CONTROL | I bought my 2020 Ram on 6/7/2021, driving it home that night the throttle body control sensor and the steering stabilizer sensor failed and came across my dashboard along with a check engine light, the truck started quickly acceleratingon its own, I had zero response from the gas pedal I could only use the brake. The next day it went back to the dealership to be fixed. They replaced the sensor in the gas pedal. I had to wait a few days to get it fixed. On 6/23 this problem happened again, the truck started rapidly accelerating on its own. The dealership towed it from my house to an authorized Ram dealer. I had to wait 2 weeks to get it back. I got it on 7/7. The dealership said that they did computer work to the truck but found no other issues, the sensor in the gas pedal was fine. Driving home from work last night 7/9 the dashboard lit up again and the truck started accelerating on its own for the 3rd time. I am now afraid to drive it. | Crash: No Fire: No | Unknown |
| Jul 2021 | UNKNOWN OR OTHER | The tailgate gets stuck closed leaving me unable to open it until I take it to the dealership and they pry it open with a tool from the shop. The tailgate also randomly pops open while driving and carrying items in the bed of the truck. Luckily nothing has fallen out since I also strap it in. | Crash: No Fire: No | Unknown |
| Jun 2021 | SUSPENSION,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | CHECK ENGINE ON THEN OFF, LIGHTS ALL DASH WARNING LIGHTS ON | Crash: No Fire: No | Unknown |
| Jun 2021 | VISIBILITY/WIPER | Worping of the drivers mirror. A bit waving. No recall found. | Crash: No Fire: No | Unknown |
| May 2021 | POWER TRAIN | I HAVE BEEN NOTICING MY TRANSMISSION HAS BEEN SLIPPING FROM TIME TO TIME STARTING AROUND 35 TO 40 MPH. IT ONLY HAS 22000 MILES ON IT, AS WELL AS BOGGING DOWN THE ENGINE WHEN I LET OFF THE GAS WHEN IT DOSE HAPPEN. | Crash: No Fire: No | 22,000 |
| Apr 2021 | SUSPENSION | TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AND TURNING THE VEHICLE IN EITHER DIRECTION, THE SPINDLE WOULD HIT THE LOWER CONTROL ARMS ON THE DRIVER'S AND PASSENGER'S SIDE. THE CONTACT STATED THAT BOTH CONTROL ARMS WERE DAMAGED FROM REPEATEDLY COMING INTO CONTACT WITH EACH OTHER. ADDITIONALLY, THE VEHICLE WOULD JERK WITHOUT WARNING WHILE DOWNSHIFTING. THE CONTACT HAD TAKEN THE VEHICLE TO GILL CHRYSLER DODGE JEEP RAM (1100 S. MADERA AVE, MADERA, CA 93637) HOWEVER, THE MECHANIC FOUND NO FAULT WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THE ISSUE WAS NORMAL DRIVING OPERATION. THE CONTACT THEN TOOK THE VEHICLE TO RAZZARI CHRYSLER DODGE JEEP RAM (1605 AUTO CENTER DR, MERCED, CA 95340) WHERE HE WAS GIVEN THE SAME INFORMATION AS THE OTHER DEALER ABOUT THE CONTROL ARMS. THE CONTACT STATED THAT A SOFTWARE UPDATE WAS PERFORMED ON THE VEHICLE FOR THE TRANSMISSION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. | Crash: No Fire: No | 36,000 |
| Apr 2021 | ELECTRICAL SYSTEM | ENGINE STALLS AND THE EMERGENCY BREAK ENGAGES WHILE AT A STOP. THE TRUCK (A 2020 RAM 1500 LIMITED, 5.7 HEMI E-TORQUE) HAS ABOUT 700 MILES ON IT AND THIS HAS HAPPENED ABOUT 8 TIMES. THE FIRST 3, 4 TIMES THE DASH MESSAGE SAID SOMETHING ABOUT THE HOOD BEING OPENED (IT WASN'T). THE LAST COUPLE OF TIMES THE DASH MESSAGE SAYS SOMETHING LIKE ...SERVICE NOT AVAILABLE. I HAVEN'T BEEN ABLE TO TAKE A PHOTO BECAUSE THE MESSAGES DISAPPEAR RATHER QUICKLY AND I HAVE TO WORRY ABOUT RE-STARTING THE VEHICLE ASAP BECAUSE I'M STUCK IN TRAFFIC WITH CARS BEHIND ME. THE TRUCK RE-STARTS AS NORMAL AND I'M ON MY WAY. THERE SEEMS TO BE NO RHYME OR REASON WHEN THIS HAPPENS, I COULD GO SEVERAL DAYS AND NOTHING HAPPENS, ALL SEEMS NORMAL, YOU JUST DON'T KNOW WHEN THIS BRAND NEW VEHICLE WILL STALL ON YOU. YESTERDAY IT ACTUALLY HAPPENED TO ME ON THE FREEWAY WHEN COMING TO A STOP. ON THE FREEWAY!, HUGE SAFETY ISSUE. THANK YOU. | Crash: No Fire: No | 700 |
| Apr 2021 | STRUCTURE | THE REAR WINDOW OR 3RD BRAKE LIGHT STARTED ALLOWING WATER INTO MY TRUCK. MY TRUCK HAS BEEN AT GLADSTONE DODGE FOR ALMOST A MONTH NOW AND I STILL DON'T HAVE MY TRUCK BACK. | Crash: No Fire: No | 23,000 |
| Apr 2021 | STRUCTURE | THE THIRD BRAKE LIGHT IN THE TRUCK IS LEAKING AND CAUSING WATER TO COME INSIDE THE CAB AND STAIN THE HEADLINER. WATER INSIDE THE CAB COULD CAUSE MOLD TO GROW AND CAUSE SERIOUS HEALTH CONCERNS. IT COULD ALSO CAUSE ELECTRICAL ISSUES. THIS HAS BEEN A GRADUAL ISSUE OVER TIME AND HAS BEEN CONFIRMED LEAKING BY THE DEALERSHIP. THIS NEEDS TO BE A RECALL AS THE WATER LINE IS EVEN AROUND THE REAR AIRBAG AND COULD CAUSE A MALFUNCTION LEADING TO INJURY OR DEATH AS A RESULT OF A CRASH. | Crash: No Fire: No | 30,000 |
| Apr 2021 | FORWARD COLLISION AVOIDANCE | TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACTIVATE THE COLLISION AVOIDANCE SYSTEM, THE SYSTEM FAILED TO OPERATE AS DESIGNED. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CHAMPION CHRYSLER DODGE JEEP RAM, INC. (907 S CLINTON ST, ATHENS, AL 35611, (256) 262-3133) HOWEVER, WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,185. | Crash: No Fire: No | 16,185 |
| Mar 2021 | STEERING | WAS PULLING OUT OF THE GAS STATION & THE DASH STARTED TO BLINK. AS SOON AS IT BLINKED THE STEERING BECAME ALMOST IMPOSSIBLE TO STEER. I AM NOT WEAK BY ANY MEANS & I COULD BARELY TURN. IT ALMOST CAUSED ME TO CRASH IF I WASN'T GOING UNDER 10MPH. THIS IS GOING TO KILL SOMEONE DOING HIGHWAY SPEEDS. I WAS PULLING OUT OF THE LOVE'S GAS STATION IN MEAD KANSAS AROUND 6:40PM ON MARCH 23RD 2021. | Crash: No Fire: No | Unknown |
| Mar 2021 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | PURCHASED 2020 RAM LIMITED ON JULY 14, 2020. MSRP WAS $70,355. ON JULY 16 WAS TRAVELING ON I-15 WHEN ALL TRAFFIC WAS STOPPED IN FRONT OF ME. I WAS TRAVELING OVER 70 MPH. I APPLIED BRAKES AND NOTHING, DIDN'T EVEN SLOW ME DOWN. TO AVOID COLLIDING WITH ANY OF THE STOPPED CARS I LEFT THE ROADWAY AND DROVE ONTO THE SHOULDER AND INTO THE BAR DITCH. TOOK ME APPROX HALF MILE TO GET STOPPED. STOPPED BY GOING UP AN EXIT. WHEN I FINALLY STOPPED, I WAS TERRIFIED. I CHECKED BRAKE PEDAL FOR OBSTRUCTION AND IT WAS CLEAR. BEING AN AVERAGE COMMON CITIZEN, NO MATTER NEW OR USED VEHICLE, WE EXPECT THE VEHICLE TO STOP WHEN WE PUSH ON THE BRAKE PEDAL. WHEN IT DOES NOT IT IS TERRIFYING. VEHICLE HAD APPROX 500 MILES AT THE TIME. OVER $1700 DAMAGE TO MY NEW TRUCK. FORWARD TO DECEMBER 29, 2020: WENT TO MY LOCAL POST OFFICE, PULLED INTO PARKING SPACE, AGAIN, NO BRAKES. HOWEVER WAS GOING VERY SLOW (5 MPH OR LESS. CRASHED STRAIGHT INTO BRICK BUILDING. ABSOLUTELY NO RESPONSE FROM BRAKES NOR DID THE "AUTO STOP" ENGAGE. OVER $5000 DAMAGE TO TRUCK AND $???? DAMAGE TO BUILDING. FORWARD TO JAN 1, 2021: PULLED INTO PARKING LOT, TRIED STOPPING, AGAIN NO BRAKES. AS IT WAS A HOLIDAY AND THE EVENING, NOT MANY CARS IN PARKING LOT. WAS ABLE TO STOP WITH AID OF PARKING BRAKE. HAS BEEN TO LOCAL DEALER, I TOLD THEM TO KEEP IT AS LONG AS NEEDED AND DRIVE AS MUCH AS NEEDED. THEY KEPT IT FOR ONE WEEK, SAID NO CODES ON COMPUTER, DROVE 8 MILES SAID NOTHING WRONG. HAVE NOT DRIVEN FOR 2 MONTHS (SCARES ME). AWAITING ANOTHER DEALER (NEXT CLOSEST 250 MILES AWAY) TO PICK IT UP TO CHECK IT OUT SOME MORE. VEHICLE NOW HAS LESS THAN 4000 MILES. ABSOLUTELY NO SUPPORT OR HELP FROM RAM. BEEN FIGHTING WITH THEM FOR 2 MONTHS. HAVE GOTTEN NOWHERE! I'M NOT A ROOKIE, HAVE BOUGHT AND OWNED BETWEEN 75-100 CARS IN MY LIFE. NEVER A PROBLEM WITH A DEALER OR A MANUFACTURER, UNTIL NOW!!! SEE ALSO 11397598 | Crash: Yes Fire: No | 500 |
| Mar 2021 | POWER TRAIN | DURING WARM WEATHER AFTER COMING TO A STOP, THEN ATTEMPTING TO ACCELERATE, THE GAS PEDAL IS COMPLETELY DEAD. NO AMOUNT OF PRESSURE OR PUMPING OF THE PEDAL HAS ANY AFFECT. THE VEHICLE MOVES FORWARD AT IDLE BUT NO OTHER ACCELERATION. AFTER 5-10 SECONDS, THE ACCELERATING COMES ON 100%. THIS IS EXTREMELY DANGEROUS AS THE IDLE ALLOWS THE VEHICLE TO MOVE FORWARD INTO TRAFFIC BUT STANDS YOU WITH ONCOMING TRAFFIC BEARING DOWN WITH NO IDEA THAT YOU CANNOT MOVE! | Crash: No Fire: No | 759 |
| Mar 2021 | POWER TRAIN,UNKNOWN OR OTHER,LANE DEPARTURE | HOT SMELL IN CABIN WHEN USING 4X4 MODE NAVIGATION SYSTEM IS NOT ACCURATE, SHOWS ME ON ROADS I'M NOT. SPEED SIGN RECOGNITION EITHER DOES NOT WORK OR IS VERY INACCURATE. TRAFFIC JAM UPDATES NEVER HAPPEN. LANE KEEPING SYSTEM DISPLAYS MESSAGE TO PLACE HANDS ON WHEEL. THEN TURN OFF. MY HANDS ARE ON THE WHEEL, IT STILL DEACTIVATES ITSELF. VEHICLE HAS SORT 8 WEEKS IN DEALERSHIP, THEY CAN FIX IT | Crash: No Fire: No | 6,500 |
| Mar 2021 | ELECTRICAL SYSTEM,ENGINE | HELLO IAM CONTACTING YOU GUYS REGARDING MY 2020 RAM 150@ THE ISSUE FIRST STARTED IN OCTOBER OF LAST YEAR I WAS DRIVING DOWN TO THE BRONX AND WHEN I CAME TO A COMPLETE STOP OIL PRESSURE LOW MIL CAME ON AND LOUD NOISE COMING FROM ENGINE I GOT SCARED AND REPLACED OIL WITH A AFTERMARKET IT DID NOT SOLVE THE PROBLEM AND I IMMEDIATELY CALLED ROADSIDE ASSISTANCE AND HAD TRUCK TOWED TO DEALER ONCE THEY TOOK IT IN THEY FOUND THE OIL FILTER AND IMMEDIATELY BLAMED ME FOR IT AND SAID THAT THE ENGINE SEIZED AND I WOULD NEED 15,000 TO REPLACE I FEEL LIKE THIS IS NOT RIGHT I UNDERSTAND I PLACED MY HANDS ON THE TRUCK BUT THIS WAS AFTER THE ISSUE HAPPENED I DON'T BELIEVE A BRAND NEW TRUCK WITH 7,500 MILES SHOULD BE GOING THRU THIS | Crash: No Fire: No | Unknown |
| Feb 2021 | UNKNOWN OR OTHER,VISIBILITY/WIPER | WATER LEAK ON SLIDING REAR WINDOW/BACK OF CAB | Crash: No Fire: No | 5,643 |
| Feb 2021 | SERVICE BRAKES,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | I WAS DRIVING ON I-15 BETWEEN CEDAR CITY, UT AND ST GEORGE, UT. DRIVING APPROX 75MPH WHEN SUDDENLY TRAFFIC WAS STOPPED IN FRONT OF ME IN BOTH LANES. APPLIED BRAKES WITH ABSOLUTELY NO RESULTS. DROVE OFF OF PAVED PORTION OF HIGHWAY TO AVOID HITTING STOPPED CARS. VEHICLE HAD LESS THAN 500 MILES ON IT AND I HAD OWNED IT FOR 3 DAYS. FINALLY GOT VEHICLE STOPPED APPROX 3/4 MILE DOWN THE ROAD. APPROX $1700 DAMAGE TO VEHICLE. APPROX 5 MONTHS LATER I PULLED INTO U.S POST OFFICE TO PARK. BRAKES AGAIN FAILED AND I HIT BRICK BUILDING AT APPROX 5MPH OR LESS. APPROX $5000 DAMAGE TO VEHICLE AND UNCERTAIN OF DOLLAR DAMAGE TO P.O. BUILDING. THREE DAYS LATER I PULLED INTO MA PARKING LOT, BRAKES FAILED AGAIN. I WAS ABLE TO AVOID ANY PARKED CARS, MAINLY BECAUSE PARKING LOT WAS ALMOST EMPTY. I WAS ABLE TO USE EMERGENCY BRAKE TO STOP IT. THE FOLLOWING MONDAY I TOOK IT TO STEPHEN WADE DEALERSHIP. THEY HAD IT FOR 5 DAYS, CHECKED FOR CODES, DROVE IT APPROX 8 MILES AND TOLD ME TO COME GET IT. THEY COULD FIND NOTHING. FACTORY CUSTOMER CARE TOLD ME TO TAKE IT BACK TO DEALERSHIP. CALLED FOR APPT AND WAS INFORMED THAT DUE TO SAFETY PROBLEM AND ACCIDENT, THEY WOULD NOT TOUCH IT. CALLED RAM CUSTOMER CARE BACK, TOLD THEM DEALERSHIP REFUSED TO LOOK AT IT. CUSTOMER CARE SAID TO TAKE TO ANOTHER DEALERSHIP. NEXT CLOSEST DEALERSHIP IS OVER 120 MILES AWAY. THEY SAID DEALERSHIP HAS RIGHT TO REFUSE TO WORK ON IT AND THEN TOLD ME THAT RAM FACTORY TECH GAVE ORDERS NOT TO TOUCH IT. NOW I HAVE A RAM TRUCK WITH BRAKE PROBLEMS THAT NEITHER LOCAL DEALERSHIP OR FACTORY TECH WILL ACCEPT TO WORK ON. I HAVE A $70,000 MSRP, 5,400 LB "PAPER WEIGHT". NO HELP FROM FACTORY. TRUCK DOES NOT HAVE 4,000 MILES AND APPARENTLY THE FACTORY WARRANTY IS WORTHLESS. SEE ALSO 11402784 | Crash: Yes Fire: No | 500 |
| Feb 2021 | SERVICE BRAKES | AFTER SITTING OVERNIGHT, WHEN BACKING OUT OF DRIVEWAY, BRAKES HOWL/GROWL WHEN APPLIED. HAPPENS ONCE EACH DAY. MANY COMPLAINTS ON-LINE OF SAME THING HAPPENING TO DODGE RAM 1500 5TH GEN. SEE SERVICE BULLETIN 05-001-19. I HAVE OWNED THIS VEHICLE FOR ONE MONTH. BOUGHT IT WITH 5600 MILES ON IT. THIS HAS BEEN HAPPENING DAILY SINCE I BOUGHT IT. | Crash: No Fire: No | 6,000 |
| Feb 2021 | UNKNOWN OR OTHER | REAR WINDOW CRACKED. LEAKING WATER INTO TRUCK | Crash: No Fire: No | 5,000 |
| Feb 2021 | FUEL/PROPULSION SYSTEM | THE FUEL FILLER LINE ISN'T WORKING PROPERLY. THE PUMP SHUTS OFF CONTINUOUSLY WHEN TRYING TO FILL THE TANK. IT ONLY FILLS A COUPLE OF SECONDS THEN SHUTS OFF. IT CAN TAKE 15 - 20 MINUTES TO FILL A TANK OF GAS. | Crash: No Fire: No | 16,500 |
| Feb 2021 | POWER TRAIN,ENGINE | VEHICLE EMITS A STRONG VIBRATION IN 1800-2000 RPM AT EVERY GEAR AND SPEED WHEN THE ENGINE IS UNDER LOAD. THE VEHICLE DOES NOT VIBRATE AT THIS RPM RANGE IN PARK OR NEUTRAL. VEHICLE EMITS VIBRATION THROUGH DRIVER STEERING WHEEL, GAS PEDAL, FLOOR, AND SEAT. VIBRATION ALSO FELT IN PASSENGER FLOOR. VIBRATION CAUSES BOOMING, SOUNDS IN THE CABIN THAT ARE UNCOMFORTABLE. VIBRATION IS INCREASED WHEN IN 4WD AUTO VS 2WD AND 4WD HIGH. VIBRATION IS AT IT'S LOUDEST AT CRUISING SPEEDS ON HIGHWAY WHEN IN THE AFFECTED RPM RANGE. FCA IS UNWILLING TO ADDRESS THE VIBRATIONS OF THE VEHICLE AND REFUSES TO DIAGNOSE AND REPAIR. VEHICLE IS DESCRIBED AS "OPERATING AS DESIGNED" AND THIS IS A "CHARACTERISTIC OF THE VEHICLE" FROM FCA CUSTOMER SERVICE REPRESENTATIVES AND TECHNICIANS/ENGINEERS. VIBRATIONS CAUSING HEADACHES AND NAUSEA DUE TO GENERAL DISCOMFORT OF THE CABIN VIBRATION. ISSUE DID NOT EXIST UPON PURCHASE OF VEHICLE, BUT RATHER DEVELOPED AFTER ROUGHLY 2000 MILES. | Crash: No Fire: No | 2,000 |
| Feb 2021 | SERVICE BRAKES | WHEN ATTEMPTING TO STOP THE BRAKE FOR UPCOMING TRAFFIC THE BRAKE PEDAL WHEN TO THE FLOOR. TRIED PUMPING THE BRAKES AND THAT DID NO ACTIVATE THE BRAKING SYSTEM. RESULTING IN REAR ENDED A STOPPED VEHICLE AND PUSHING THAT VEHICLE INTO THE ONE IN FRONT. THERE WAS AMPLE ROOM TO STOP IF THE BRAKING SYSTEM HAD NOT FAILED. THE VEHICLE WAS RECIEVED ON GSA CONTRACT, IT ONLY HAD APPROXIMATELY 3200 MILES ON IT AND HAD NEVER BEEN SERVICED.*DT | Crash: Yes Fire: No Towed | 3,200 |
| Feb 2021 | SERVICE BRAKES | OUR ISSUES WITH OUR 2020 DODGE RAM STARTED ON FRIDAY, JANUARY 15TH. AFTER ARRIVING HOME, I PARKED THE VEHICLE AND ENTERED MY HOME AROUND 6:45 PM(WITNESSED ON VIDEO); AT 7:45 PM I WENT OUTSIDE TO GET SOMETHING I HAD FORGOTTEN IN THE TRUCK AND NOTICED IT AT THE BOTTOM OF OUR DRIVEWAY (ON RING VIDEO). I WENT INSIDE TO GET MY HUSBAND WHO CAME OUT AND PULLED IT BACK INTO THE DRIVEWAY AND ENGAGED THE PARKING BRAKE.WE LEFT HOME THE NEXT DAY AND NOTICED THAT THE VEHICLE STARTED TO "CHUG" AS WE SLOWED DOWN AND TOOK A LEFT TURN. WE CALLED OUR DEALERSHIP AND WERE URGED TO BRING IN THE TRUCK THAT DAY AS THEY STATED THIS WAS A SAFETY ISSUE. UPON ARRIVING HOME TO UNLOAD EVERYTHING BEFORE HEADING IN, WE PUT THE TRUCK IN PARK. MY HUSBAND AND I EXITED THE VEHICLE (OUR CHILDREN WERE IN THE BACK SEAT) WHEN AT 1:27 PM IT STARTED TO ROLL BACK DOWN OUR DRIVEWAY. AFRAID FOR THE SAFETY OF OUR KIDS, MY HUSBAND QUICKLY JUMPED BACK IN AND APPLIED THE BRAKE MANUALLY. EVEN THOUGH THE TRUCK WAS IN PARK, IF HE TOOK HIS FOOT OFF OF THE BRAKE, IT WOULD CONTINUE TO ROLL. ONTUESDAY, JANUARY 19TH, A SERVICE MAN ASKED FOR MY HUSBAND TO COME IN AND DISCUSS THE CIRCUMSTANCES OF THE VIDEO WE SENT IN (RING VIDEO)) AND DO A TEST DRIVE WITH A TECHNICIAN. DURING THE TEST DRIVE THE TECHNICIAN DROVE THE TRUCK AND EXPERIENCED NO ISSUES, AT THIS POINT HE ASKED MY HUSBAND TO SWITCH SEATS AND DRIVE INSTEAD. ON LEVEL GROUND, THE TRUCK WAS PUT IN PARK, THE TECH ASKED HIM TO ENGAGE THE PARKING BRAKE AND THEN PUT IT INTO GEAR WITHOUT DISENGAGING THE PARKING BRAKE AND THE TRUCK STARTED TO ROLL FORWARD. ADDITIONALLY, HE HAD HIM DO THE SAME PROCESS IN REVERSE AND HAD THE SAME RESULTS WITH THE TRUCK ROLLING BACKWARDS. AT THIS POINT, THE TECHNICIAN SHARED THE SAFETY CONCERNS FOR OUR FAMILY AND WANTED TO RUN MORE TESTS SINCE THEY WERE ABLE TO DUPLICATE THE SAME ISSUE AS THE VIDEO WE HAD SENT IN ON FLAT GROUND. | Crash: No Fire: No | 11,850 |
| Feb 2021 | ENGINE | HIGH LEVELS OF COPPER IN THE OIL. VEH. HAS 20,400 MILES ON IT. THREE CONSECUTIVE OIL CHANGES WITH OIL ANALYSIS PERFORMED. BEARING FAILURE OCCURRING, OIL PRESSURE HAS DROPPED 4 PSI.WHILE DRIVING FREEWAY SPEEDS. PSI AS LOW AS 28 AT IDLE.... | Crash: No Fire: No | 9,450 |