Complaint volume
612 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ram 1500 Complaints
612 consumer-submitted complaints on record for the 2020 Ram 1500, grouped by component category.
612 Total complaints
24 Crash reports
6 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, engine, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 24 crash reports, 6 fire reports, 11 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 177 complaints, with an average reported failure mileage of 33,045 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, engine, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ram 1500?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ram 1500
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ram 1500 complaints?
24 Crash
6 Fire
11 Injury
1 Fatality
34 Towed
9 Medical attention
What are the most common 2020 Ram 1500 complaint categories?
UNKNOWN OR OTHER 68
ENGINE 56
ELECTRICAL SYSTEM 51
STEERING 38
VISIBILITY/WIPER 35
FUEL/PROPULSION SYSTEM 32
STRUCTURE 31
POWER TRAIN 25
ELECTRICAL SYSTEM,ENGINE 24
FUEL SYSTEM, GASOLINE,ENGINE 19
612 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2022 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | This incident happened to me yesterday afternoon around 3pm in Syracuse. The rear heated/slider window exploded when driving causing glass to shatter outward from the cabin. I pressed the breaks when I heard the explosion and was fortunate no one was in front because there was ice on the road. Shattered glass was propelled outward but no vehicles were behind me, i was doing 50 on a 55, weather conditions were not great: 20 degrees and snowing pretty bad. I called the a dealership in Syracuse and they said they don't provide warranty to glass and to call the insurance. The insurance referred me to a shop in Syracuse (Safelite). The shop took me in and covered the area with a plastic wrap and told me that the glass won't get in unit l 5 days due to glass shortage. They also said they had a Chevrolet Silverado and a Ford F150 with the same issue during this week. They mentioned that all of them had one thing in common; rear defrost/heated, motorized slider window. The shop suggest to only use the defrost for a short period of time. That if the rear defrost stays on a prolong time it could heat the glass to extreme temperatures causing this scenario. I was never briefed on this procedure nor does my user manual i dictate such thing. Upon checking online I noticed that this has happened a lot, not only the rear window but the sunroof as well (no defrost option). I worry about glass particles falling into body parts of the passengers or potential debris hitting other cars behind you . I have an appointment for Wednesday to get the rear window replaced in a Safelite shop in zip code area 20678 and have to pay a deductible of $250.00 for something that I was not negligence. I think these are manufacturing defects, nothing hit the glass and scared the heck out of me. I'm lucky I didn't collide with anyone when I slammed the breaks. | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM | I was trying to back out of my driveway and when I shifted to R my backup camera was black. I tried several times and no luck to get it to work. Googled it and it seems to be a common problem for RAM. | Crash: No Fire: No | Unknown |
| Jan 2022 | LANE DEPARTURE,BACK OVER PREVENTION | Backup camera is not working suddenly and proximity sensors neither | Crash: No Fire: No | Unknown |
| Jan 2022 | UNKNOWN OR OTHER | Rear window crack-leaks water into the floor and damages the auto receiver. The vehicle will not start and keys are not operational. Insurance company will not cover and warranties will not cover damages. Insurance company believes is a design safety issue and needs to be looked into since there are ample of complaints on the internet. | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Driver side sun visor unexpectedly failed causing a visibility safety concern. The plastic holder for the sun visor broke at the base thus failed to hold the visor in place. The driver sun visor only see normal usage, pulling out and in and sliding back and forth. There were no excessive force and/or coercion. This is simply a bad design. This is a brand new truck with 13000 miles on the odometer. If this would happened during high way driving, it would have a catastrophic effect. | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER | Eleven times now, the tailgate fails to fully lock when closed. It jams half way between being locked and not being locked. Only remedy I have found is to remove the tailgate partially and reinstall. This model has the Ram boxes. It appears there needs to be a bushing on the right side to keep the tailgate from shifting out of position. | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER,BACK OVER PREVENTION | Backup camera stopped working, just a black screen shows up. Also, the side mirrors both hit and rub the driver and passenger windows when folded. | Crash: No Fire: No | Unknown |
| Dec 2021 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES | While I was driving warning lights came up on the dash. Traction control, parking brake warning, red voltage. When I exited the freeway, and used the brakes to slow down , the truck was accelerating at the same time . I let go of all the pedals, and the acceleration continued with no feet on pedals . When I got to work, I put it in park . Took it out of park, and the truck started accelerating again on its own at a fast rate. Put it in park, put it in reverse, and the truck started accelerating fast again, in reverse, until I slammed on the brakes to stop the acceleration and put it into park . This is the second time. First time was few months ago, same issue. Dealer looked at it, couldn’t duplicate it, cleared the codes and said if it happens again they’ll have to call an engineer from Chrysler. Contacted dealer today , said nothing about an engineer and that they can’t look at it until next week. | Crash: No Fire: No | Unknown |
| Nov 2021 | STEERING | The contact owns a 2020 Ram 1500. The contact stated that while driving approximately 35 -40 mph, the wheels were moving back and forth, and the steering wheel was shaking. The parking brake not available message was displayed. The traction control warning indicator light was flashing and the brake warning light was illuminated. The contact sustained injuries to his left wrist and medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was not contacted. The failure mileage was 38,600. | Crash: No Fire: No Injuries: 1 Medical attention | 38,600 |
| Nov 2021 | ELECTRICAL SYSTEM | I am experiencing electrical issues when driving the vehicle. On six different occasions, the truck has shut off entirely (no electrical/mechanical control) and have been stranded on the side of the road. Each time it seems the vehicle has to wait for something to clear or reset and then sporadically everything comes back on. I have taken the truck to the dealership and they have replaced a "broken hood latch" and the truck is currently at the dealership waiting on a technician to look at it. There are no specific conditions that I can say that is causing this issue to occur. It's happened while driving my son to school, where the truck shut off while at a stop sign. It also happened while driving down the highway doing about 75mph. Each time the vehicle is in some type of motion (5-75 mph) and just goes "dead" and then comes back on after waiting about an hour. Most recently, the vehicle has went dead and come back to life three times over the course of 4hrs (while waiting for a tow truck). | Crash: No Fire: No | Unknown |
| Nov 2021 | LATCHES/LOCKS/LINKAGES | 2020 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO ISSUE WITH TAILGATE FUNCTION. THE CONSUMER STATED THE MANUFACTURER SHOULD ADJUST THE PROGRAMMING TO ALLOW TAILGATE AJAR INDICATING LAMPS TO ADJUST. | Crash: No Fire: No | Unknown |
| Nov 2021 | ENGINE | The contact owns a 2020 Ram 1500. The contact stated while moving from a complete stop, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the battery replaced. The battery was replaced however, the failure recurred. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 57,000. | Crash: No Fire: No | 57,000 |
| Nov 2021 | ENGINE | The contact owns a 2020 Ram 1500. The contact stated while coming out of a stop when the vehicle stalled randomly. The contact stated that the check engine and service automatic throttle control module warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the fuel injectors replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure. The contact was awaiting a response. The failure mileage was approximately 27,000. | Crash: No Fire: No | 27,000 |
| Oct 2021 | UNKNOWN OR OTHER | Potential "Black Mold" health exposure due to faulty construction/design/product allowing water to leak into the cab soaking and staining headliner, seats and rugs. The water is absorbed into the insulation and fabrics. Research has confirmed this issue has been reported for more than 15 years. 2020 Ram 1500 Bighorn Quadcab. | Crash: No Fire: No | Unknown |
| Oct 2021 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | My 2020 Ram 1500 truck's dash lights, instrument panel, and radio screen randomly flash bright then dark, over and over. It is very distracting and a potential safety hazard especially when driving at night as the flashing changes quickly by going from bright to dark and back and forth. This lighting or electrical issue is very distracting while driving. This occurs randomly while driving, while stopped, and while driving at different speeds. This issue typically occurs on a daily basis, and happens more often on some days than others. I took the truck into the dealer and they had my truck for a week, but could not determine or fix the problem. There are no vehicle error codes showing in the computer, and I have shown them several video recordings of the flashing lighting that has occurred. For as much as this vehicle costs, this should not happen, and when it does they should be able to fix it. | Crash: No Fire: No | Unknown |
| Oct 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Operating the vehicle at 35mph on a standard city street in Tucson, Az - River Rd. The vehicle flashes a system failure warning and then shuts off all power to the truck. This results in the transmission being thrown back into park and the driver having zero control over the vehicle. There are multiple online reports of this being fairly common on 2020/2021 Dodge Rams. The vehicle is being returned to the dealer, even if it is a minor issue it is a huge safety issue. I had zero control over the vehicle once the warning flashed. The abrupt loss of power and being thrown into a skid with no control is terrifying. Luckily there was no traffic. It is being returned and according to the dealership it will be investigated. Prior to that brief safety warning the truck had operated perfectly fine with no issues all day long with over 200miles logged for the day. | Crash: No Fire: No | Unknown |
| Oct 2021 | ELECTRICAL SYSTEM,ENGINE | On September 14, 2021 I was leaving work, started truck and backed out of parking spot. I had drove off and upon making a left turn the truck went into a stall, screen flashed "place vehicle in park before starting" and then immediately came back on, I did not come to full stop or have to hit the "start" button. I continued driving and the issue has not happened since. The vehicle had over 1/2 tank of gas (89), temperature was in the 90's (Florida) and has no engine modifications. This was concerning for a new vehicle so I looked further into this and discovered that has been happening quite a bit with this particular version of this truck (eTorque). If the vehicle had fully stalled while pulling into traffic, it could be very dangerous. The most troubling aspect is that no engine code or warning light came on regarding the issue. I'm not sure how a late model vehicle with this amount of technology can almost stall and leave no details of what caused the problem and alert the driver. | Crash: No Fire: No | Unknown |
| Sep 2021 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ram 1500. The contact stated that while driving at various speeds, the tailgate would intermittently open without warning. The contact called the manufacturer and was informed that there were no recalls on vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 7,000. | Crash: No Fire: No | 7,000 |
| Sep 2021 | STEERING | Bought new Ram 1500 BigHorn in March 2020. In August 2021, I noticed on long left curves, my steering would stick at the 10-11 o'clock position and remains in that position coming out of the curve when I tug the steering wheel to the right. Since it was out of warranty for an alignment, I brought it to a Firestone 2 weeks ago for the alignment. I noticed the issue again and brought it back to Firestone where they did another alignment. They suggested its a rack and pinion issue. Today, September 13th, I called the only 2 RAM dealers in town and explained my situation and they said it could be weeks for them to get parts. This is my only vehicle and I am driving it from Arizona to North Carolina to relocate for a new job. I wanted this documented in case something happens on my 2200 mile trip that is caused by the steering. Thanks. | Crash: No Fire: No | Unknown |
| Aug 2021 | ELECTRICAL SYSTEM | This is a very serious and dangerous defect that Chrysler and its dealerships cant find or fox the issue. I leased a 2020 Ram 1500 Laramie 5.7 On july 23 2020 i was very happy with the truck for few months and all of a sudden inwas driving and the vehicle completely stalled just like somone has unplugged every power source and i was able to safely stop and the truck wont start again then after 15 minutes I started to see lights on rhe dash again and the vehicle was able to start. I then called my dealership scheduled a service appointment and on jan 25 2020 they confirmed there was an issue with radio hub frequency and it was fixed i was happy again drove for few months then started to happen again this time i almost crashed did the same thing scheduled an appointment took it there this time they said we cant see the problem theres no codes stored and we cant see whats the issue called Chrysler customer service they were not able to do anything for me had to take the truck and drive it and now it happened again and i was googling the issue seems like it's happening to a lot of customers this is very very dangerous and needs to be looked at thank you | Crash: No Fire: No | Unknown |
| Aug 2021 | UNKNOWN OR OTHER | Rear windshield surround cracked. Water is entering vehicle. Concerned about excessive moisture in and around airbags. | Crash: No Fire: No | Unknown |
| Aug 2021 | SUSPENSION | The contact owns a 2020 Ram 1500. The contact stated that as he hitched a travel trailer to the rear of the vehicle, the rear springs collapsed, and the vehicle was no longer level due to the lack of support from the lift springs. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated he received a recall notification from the manufacturer informing him that the vehicle was not assembled with the proper lift springs and the dealer would replace all four coil springs with the 1-inch lift spring for the suspension of the vehicle. The vehicle was taken to the dealer for the recall repair and the dealer replaced the lift springs with the same standard coil spring instead of the 1-inch lift spring as instructed by the manufacturer. The dealer was made aware of the issue and informed the contact that they could not assist because they were not allowed to change the sales codes on the vehicle. The manufacturer was made aware of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 10,500. | Crash: No Fire: No | 10,500 |
| Jul 2021 | BACK OVER PREVENTION | The contact owns a 2020 Ram 1500. The contact stated that while reversing the vehicle, the back over prevention camera ceased and the brakes locked up without warning. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The contact was informed to deactivate the safety device. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,200. | Crash: No Fire: No | 8,200 |
| Jul 2021 | STEERING | Steering wheel locked up while car was moving. Was able to replicate. Seems intermittent though. Towed to the dealership, wasn't locking then. Service Representative confirmed they have seen this before and seemed to know exactly what to do. Scary - life safety issue! | Crash: No Fire: No | Unknown |
| Jul 2021 | ENGINE | Vehicle engine shuts off unexpectedly while in operation. Can happen in any condition: idling, accelerating, cruising or coasting. If at a slow speed (less than 5mph) vehicle activates emergency breaking then shifts itself into park. Can happen WITH or WITHOUT “Auto Start/Stop” being activated (fuel saver). When emergency breaking enacted, I’ve almost been rear-ended by trailing car. This issue has been reported on driver forums. | Crash: No Fire: No | Unknown |