Complaint volume
595 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ram 1500 Complaints
595 consumer-submitted complaints on record for the 2020 Ram 1500, grouped by component category.
595 Total complaints
23 Crash reports
6 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, engine, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 6 fire reports, 11 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 177 complaints, with an average reported failure mileage of 33,045 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, engine, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ram 1500?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ram 1500
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ram 1500 complaints?
23 Crash
6 Fire
11 Injury
1 Fatality
33 Towed
9 Medical attention
What are the most common 2020 Ram 1500 complaint categories?
UNKNOWN OR OTHER 67
ENGINE 55
ELECTRICAL SYSTEM 51
VISIBILITY/WIPER 35
STEERING 32
FUEL/PROPULSION SYSTEM 30
STRUCTURE 30
ELECTRICAL SYSTEM,ENGINE 24
POWER TRAIN 24
FUEL SYSTEM, GASOLINE,ENGINE 19
595 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2023 | UNKNOWN OR OTHER | The rear window, window seal, or related components have failed and allow water to intrude into the cabin of my vehicle near the back. This water gets the headliner wet and drips down the interior of the rear window, down the rear of the passenger compartment. This water intrusion occurs with very, very light moisture on the vehicle, such as early mornings with morning dew, light rain, or watching the vehicle. The near-daily (due to dew) intrusion of water into the cabin of my vehicle raises safety concerns of mold & mildew in the passenger compartment. My rear window backlite frame is visibly cracked on the interior, matching the symptom pictured in TSB [XXX]. My vehicle has a manufacturer date within the dates noted in the TSB. My vehicle also includes a power sliding window as noted in the TSB. I've been to two dealerships and they both told me they see this problem in RAM trucks "all the time". Both dealers refused to perform a warranty repair under the extended warranty noted in the TSB (150,000 miles) because my VIN is not associated with the TSB in FCA's system even though my vehicle appears to be described as a vehicle affected. I've attached 2 photos to my report. One photo showing the crack as noted in TSB [XXX]. One photo showing the actual crack in my backlite frame. This appears to be a very prevalent issue with a lot of online discussion from many other affected RAM owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN | Transfer case has failed per dealer inspection and diagnostics. Several lights turned on. Burning smell in/outside of vehicle. Vehicle will jerk from time to time. Parts are apparently on back order for several weeks and I have been told the vehicle is drivable even though transfer case issues / failures can be a serious safety issue. | Crash: No Fire: No | Unknown |
| Oct 2023 | FUEL/PROPULSION SYSTEM | recall with no parts available, have tried to schedule recall repair for the hpfp recal on this vehicle and im told there are no parts available for the repairs. now wanting to trade the vehicle because we have to have a dependable vehicle, and everyone is lowballing trade value because of the no repairable recall. i cant afford this loss so im stuck with something that might fail and cause a wreck at any given time . | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY/WIPER | The driver side sun visor failed at the attachment point, left side while driving at high speed on the local freeway, obstructing my view of the traffic ahead temporarily. There was no warning and the failure was completely unexpected. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | A known exhaust manifold problem has caused exhaust fumes to enter the cabin which cause headaches and could cause serious issues while driving | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY/WIPER | The drivers side sun visor can fall out of the mechanism that holds it to the interior of the roof without warning. This happened on my ex girlfriends 2019 ram 1500 and just happened to my 2020 ram 1500. The dealer repaired hers for free even though it was out of warranted because it was a “known issue” according to the service department. Today mine fell out, hitting me in the head as I was driving and temporarily obscured my view of the roadway. The same happened to my girlfriend. If this is a known issue why has there not been a recall notice on this? Could easily lead to accident with injury or fatality. | Crash: No Fire: No | Unknown |
| Oct 2023 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES | Service electronic braking system stop working. Light and message on dashboard. | Crash: No Fire: No | Unknown |
| Oct 2023 | FUEL SYSTEM, GASOLINE,ENGINE | The contact owns a 2020 Ram 1500. The contact stated that on four separate occasions while driving at various speeds and a making a turn, the vehicle lost motive power. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | Driving on highway at 70mph. Truck shut completely off and lost all power. Almost caused major accident which could’ve resulted in serious injury. | Crash: No Fire: No | Unknown |
| Oct 2023 | STEERING | Driving at highway speeds, power steering disengages. Drove for about one mile and it reengaged. This repeated itself multiple times and at multiple speeds. Was able to steer but vehicle had no power steering assist. This posed a high risk of accident with injury or death. Have not taken vehicle to the dealer as of yet. Power steering warning indicators displayed during incident. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | On Monday, October 10, 2023, I started my truck in the morning when the temperature was 60-65 degrees. The truck turned the rear defroster on and after 10 minutes I put my two boys in the backseat and smelt a burning smell. There was nothing smoking, so I told myself I would look at it once I got back from dropping them off. I pulled out of my driveway and within a minute my back window shattered above my 3 month old. I took it to the Dodge/Ram dealership and they said based on their inspection the third brake light was leaking and water got into/on the window and when the rear defroster turned on it shattered the window. They said it is not covered under warranty even though the main cause was a manufacture defect with the the third brake light leaking water into the vehicle. So this repair is going to cost me $1,500 because of the leak. This is a major safety violation with windows breaking above kids or people in the back seat and electrical getting wet because of the leak in the third break light. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE,UNKNOWN OR OTHER | My truck has had two leaks in the rear window area. I have owned it for 3 years it has 30000 miles on it. The vehicle is in otherwise perfect condition with no damage and no accidents. The first time it required the rear window to be replaced. This time it is uncertain where the leak is coming from. This could cause damage to the electronics as well as the rear airbags. It appears like these leaks are common and Ram is aware of them, but the have not recalled the defective components and provided a new design that does not leak. | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN | When accelerating and turning full left or right grinding sounds can be heard coming from the rear differential. It sounds like the gears in the rear differential are binding up. Per dealer a full differential rebuild is required. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | BACK OVER PREVENTION: DISPLAY FUNCTION. Rear backup camera failed, requiring the replacement of the radio unit. A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. Specific to 2020 Ram 1500, but potentially similar to the recent recall of newer year 2022-2024 Ram 1500 / 2500 trucks [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Sep 2023 | FUEL SYSTEM, GASOLINE,ENGINE | The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Sep 2023 | VISIBILITY/WIPER | About a year ago the passenger side visor fell from the arm side and was dangling in the window from the cords that operate the light. I almost ran into another vehicle when it happened. About 2 months ago, the driver side did the exact same thing as i was approaching a stoplight I could not see and almost hit the car in front of me. | Crash: No Fire: No | Unknown |
| Sep 2023 | FUEL/PROPULSION SYSTEM | After I got the vehicle, during the first winter in January of 2021, I was filling up the vehicle at a gas station in Kansas. The fuel pump clicked off long before the tank was full and continued to click off every 3 seconds or so when attempting to continue. I stopped filling the tank at about half full after about 20 minutes in the freezing outside temperatures thinking it might have been something wrong with the pump. The gas gauge only read 1/2 full. I went to the next exit and tried again. Same situation. It took forever and finally after repeating this for about another 20 minutes, it finally did go to full but then leaked gasoline everywhere like it didn't stop because it was clogged or something. Seems to do it frequently when temps are below freezing. What ever repairs were supposedly made, did not work. I am very concerned this is a fire hazard potential if not corrected. I took it to the dealership where I purchased the vehicle and they claimed they replaced the fuel nozzle. But it continues to do this every time it gets below freezing. I am wondering if moisture / vapor is becoming frozen in the line, or that the fuel nozzle system is of poor design where the tank cannot keep up with the venting. Perhaps it was the manufacturer trying to comply with environmental regulations, but failed. In any case I worry about the fuel leaking out and catching on fire from driving or static. It is a serious problem! | Crash: No Fire: No | Unknown |
| Sep 2023 | SEAT BELTS | Just a normal day, parked the truck in the garage and next morning noticed the Passenger side seat belt stopped working randomly and wouldn’t release. It looks like stuck like after how an accident would make it stuck. I see several recalls for 2019-2020 RAM 1500 pickups but all of them are for driver/left side seat belt. My truck seat belt that stopped working is right side/ passenger side. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | The rear window leaks from the top whenever it rains or I wash the truck. The excessive leaking is causing water stains on the seats and the headliner and may cause mold and mildew creating a health issue. The dealer told me this is out of warranty and wants me to pay $174 to diagnose it. RAM Customer Service was also unwilling to do anything to take care of the problem. I don't need to diagnose it, I already know it leaks. Furthermore, they already know because two service memos have been sent to the dealers back in 2021. There was also a class action lawsuit filed for the issue in 2022. The memos acknowledge that RAM is very well aware of the defect, but because they refuse to issue a recall they don't deem it bad enough to take care of it. They also want me to pay for the full repair, why would I pay for the full repair of a known defect, inside or outside of the warranty? Unfortunately, or maybe fortunately, I am going to have to switch my brand loyalty after buying 3 $60,000 Mopar Vehicles from the same dealership. Seems to me, just taking care of the problem would be well worth that kind of customer loyalty. We'll see what the dealership decides. | Crash: No Fire: No | Unknown |
| Sep 2023 | FUEL SYSTEM, GASOLINE,ENGINE | The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to restart. The vehicle was later towed to the local mechanic to be diagnosed. The contact was informed that the high-pressure fuel pump had failed and needed to be replaced. The failure mileage was 95,000. VIN tool confirms parts not available. | Crash: No Fire: No | 95,000 |
| Sep 2023 | FUEL SYSTEM, GASOLINE,ENGINE | The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Sep 2023 | ENGINE | Exhaust manifold bolts snapping at low milage causing exhaust to possibly leak into the cabin. Most people are getting manifolds resurfaced and replacing the bolt's. If you replace manifold with new, it will warp again and break bolts again. Apparently the manifolds were not “Stress Relieved” in the manufacturing process. Lots of people are complaining and Ram dealers are saying it happens a lot. Cost to fix is approx. $1,000. | Crash: No Fire: No | Unknown |
| Aug 2023 | STEERING,AIR BAGS | The contact owns a 2020 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a loud popping sound. The steering wheel became stiff, and the contact jerked the steering wheel to prevent a crash. The steering wheel then inadvertently spun, and the contact slammed on the brake pedal and applied the parking brake to stop the vehicle. The power steering assist, brakes, and several other unknown warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the steering column and clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000. The VIN was unavailable. | Crash: No Fire: No Towed | 93,000 |
| Aug 2023 | UNKNOWN OR OTHER | Afraid of Potential "Black Mold" health exposure due to faulty construction/design/product allowing water to leak into the cab soaking and staining headliner, seats and rugs. The water is absorbed into the insulation and fabrics. Research has confirmed this issue has been reported for more than 15 years. 2020 Ram 1500 Bighorn. Had truck at dealer for issue. A few hundred mile out of warranty, and they would not repair without us paying out of pocket. We feel that Ram should cover this issue being so many of us Ram owners have the same issue | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE AND ENGINE COOLING | The contact's son owns a 2020 Ram 1500. The contact stated that while his son was driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to an unknown dealer, where it was diagnosed that the exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was 91,189. The VIN was unavailable. | Crash: No Fire: No | 91,189 |