Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The vehicle was taken to the independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer for assistance. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under a recall. The contact referenced an unknown recall howeve,r the VIN was not under recall. In addition, the contact was informed that most likely the failure was the result of rodents chewing on the wires, and that the repair was not covered under the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under a recall. The failure mileage was approximately 49,272. | Crash: No Fire: No | 49,272 |
| Jan 2026 | ELECTRICAL SYSTEM | 1. Instrument console screen or display has disabled. Cannot read speed, fuel level, etc. 2. Driver cannot discern status of vehicle. Speed, gear , and fuel data not readable which driver would need for safe driving. 3. This has not been reproduced by dealer. Confirmed by independent service center. 4. Vehicle has standard NYS safety inspection. 5. No prior warning or signs led to the outage of control panel. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | Premature failure of right bank of intake camshaft and rocker arms/tappet valves requiring a $2000 repair on a 2020 Jeep Wrangler JLU with 64,596 miles. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel was blank before eventually returning to normal operation. The failure was intermittent at first before becoming a permanent failure. The contact was unable to see the speedometer, mileage, fuel gauge level, and other vital features of the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (Electrical System); and associated the failure with the recall. Two dealers were notified of the failure and stated that the VIN was not under recall. A diagnostic test was performed, and the contact was provided with an estimate for the repair. The vehicle was not yet repaired. The contact sent an email to the manufacturer, but had not yet received a response. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. Due to the failure, the contact was unable to determine the speed of the vehicle. The vehicle was taken to the dealer, where it was determined that the instrument cluster was inoperable and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,600. | Crash: No Fire: No | 90,600 |
| Jan 2026 | STEERING,WHEELS | Death wobble really bad | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The vehicle was running fine and then the cluster went out. It came back for a couple hours and now it’s been out for a couple weeks. It still lights up but does not show any writing. I know this is part of a recall but like the last time something happened to my jeep with the gas( huge safety violation) that costed $1400 to fix- Jeep obviously doesn’t care about safety. I’m over this Jeep if they don’t want to include the vehicle in the recall twice now. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at 30 MPH, the instrument panel displayed a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 110,000. | Crash: No Fire: No | 110,000 |
| Jan 2026 | STEERING,SUSPENSION,EXTERIOR LIGHTING | I purchased this 2020 Jeep Wrangler from SunToyota car dealership in Holiday, FL on [XXX]. There have been several ongoing concerning safety issues with this vehicle and the car dealership over the past year since I purchased it. My vehicle has had immediate malfunctions and service visits upon purchase. On 12/31/24, the car went to the shop for broken visor (as is) as listed on service invoice- during this same visit I explained that turn signals lights were not functioning properly- was told that it was too much labor and they are aftermarket lights that the dealership cannot fix- dealership did not attempt to rectify the issue at this time. Broken visor/turn signal lights did not function properly upon purchase of the vehicle. In February, the car had what is known as the “death wobble” on major highways [XXX] and [XXX] in Florida, which was an extremely dangerous experience for all passengers in the vehicle. Invoice from 2/27/25 reflects suspension concern in regards to “death wobble” that was rectified, but again highly unsafe, and vehicle is beginning to shake again at high speeds as of December 2025. Invoice from 10/19/25 highlights the turn signal malfunction once again (it was never fixed from previous visit after purchase of vehicle and continued over several months). Car was taken back to dealer. Received call on 11/11 stating it was ready, to receive another call on my way there stating another issue with lights arisen. Received call on 11/12 stating it’s ready again, service advisor not present, and ALL lights flickering severely worse. Spoke to executive director, Dylan, who stated “[XXX] things happen” and walked away. Vehicle stayed at dealership. (Invoice from 11/12 highlights the turn signal issue again.). Vehicle was returned to me on 11/28/25, where lighting and turn signals appeared to work properly. As of December 2025, the turn signals have malfunctions again. When I tried to get in contact with the dealership they didn't call back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the center display turned blank. The contact stated that the vehicle had displayed the symptoms of NHTSA Campaign Number: 24V652000 (Electrical System). The local dealer was contacted and confirmed that the VIN was not included in the recall. Additionally, the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 60,000. | Crash: No Fire: No | 60,000 |
| Dec 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | The entire instrument cluster failed on my 2020 Jeep Wrangler and had to be completely replaced at the dealer. One day, when starting the vehicle, the entire cluster was off with no advanced warnings, no speedometer, no fuel gauge, no warning lights, no odometer, and no information display of any kind. The vehicle would still operate, but all gauges and dashboard functions were non-functional. To make matters worse, this occurred as we were leaving the hospital with our [XXX] child during a snowstorm. Our child had just been admitted for three days to the PICU for RSV-related issues. The safety of our infant was directly put at risk due to the complete loss of all dashboard and warning information while driving in hazardous conditions. We took the vehicle to the Plainfield, Indiana Jeep dealership and were informed that the entire instrument cluster needed to be replaced. We were charged $1,526 for this repair. Now, approximately one year later, the replacement instrument cluster is exhibiting similar issues. While driving, the cluster will randomly flicker or blink, indicating the underlying electrical or instrument-panel defect was not fully resolved. During these events, visibility of speed, warnings, and vehicle status is temporarily lost. This remains an ongoing safety concern. Given that NHTSA has opened an investigation into Jeep instrument-cluster failures, I believe this issue represents a systemic defect rather than an isolated incident and warrants further review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | My digital dashboard display is, shorting out. Started acting up on December 25th, 2025. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | My dash with my dash lights, speed, warning lights, odometer, gas tank and oil temp went out in my jeep. It flicked off with red lines. Come on randomly but stays off. Took to jeep told me it was the jeep instrument cluster. No recalls on my specific jeep but [XXX] shows there is a recall of this part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE | I started out with a slow coolant leak coming from the middle front of the Jeep, that I was not aware of, until it got worse. Now it’s a steady stream only when the engine is on. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | Instrument cluster first started to appear as if it had a glitch by the colors being slightly different then as the months progressed the dash cluster would slowly start to fade in and out, turning off and on, until one day when driving it just turned completely off and has not came on since, sometimes when i turn the car on it will want to turn back on but will fade back into a brightly lit screen with no apparent function appearing on the screen. Available to be inspected upon request Problem has been identified by local Jeep dealer. I am stationed in Belgium There were no warning lamps or messages or anything to indicate a system failure. My safety was put at risk as the dash cluster is what helps me monitor my speed, heat temperature on my engine, gas levels as well as any other maintenance issues or messages my car may have | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | Instrument panel cluster went blank. Driver has no access to safety information, vehicle instruments or warning notifications. Dealership visualized blank screen and agreed. Vehicle falls into same Recall category of NHTSA 24V-652, but FCA states this VIN has not specifically been recalled. No symptoms prior to blank screen, but unidentified warning noise has activated multiple times with driver unable to identify what warning is being alerted. Dealership states no codes of engine malfunction are present. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving 70 MPH, the contact noticed that the instrument panel was glitching and flickering before displaying a blank screen. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The approximate failure mileage was 74,000. | Crash: No Fire: No | 74,000 |
| Dec 2025 | ELECTRICAL SYSTEM | Instrument Cluster Panel stoppped working about a week ago. The Cluster between the MPH Guage and Rpm Guage went blank. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | The dashboard screen just went blank. It doesn’t display any information at all | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | Digital gauge cluster goes completely blank. Will come back on intermittently and then goes blank again for extended periods of time. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | My 2020 jeep wrangler just had its center instrument cluster go dark. This seems to be a known issue, and I believe there is a recall for 2024 models. The recall needs to be expanded as far back as the issue is being reported. This is dangerous situation with not being able to see the gas gauge, milage and additional critical information. To make matters even more unmanageable because the jeep needs to have the exact mileage known before replacing the instrument cluster the recommendation is to drop your car off at the dealer and not drive it until the part is replaced. Because this is such a large issue the current lead-time is 5 months to get a replacement part in. No one should be expected to leave their jeep at a dealership for 5 months. Our jeep dealer actually recommended getting an after-market replacement. I am reporting this to add my voice to many others who have experienced this same issue. I am also sure this is probably way under reported. Anything you can do to extend this recall back to at least 2020 would be greatly appreciated | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING,SUSPENSION,UNKNOWN OR OTHER | Suddenly at 82,000 miles, my 2020 Jeep Wrangler Sport S 4 door began shaking uncontrollably while I was driving. It was a terrifying experience. I took it to the mechanic and he replaced the steering damper. The uncontrollable shaking continued. The mechanic replaced the steering damper again. The shaking continues. I have had a wheel alignment and tires balanced. I am scared to drive the vehicle. I don't know what else to do, except trade it in? | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | My center dash cluster shorted out and went black and no longer shows speed, fuel and warning lights. Known recall for center dash cluster, but not my vin. Dealership has diagnosed the problem and repairing at my expense. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The instrument dash panel went blank while driving. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue. | Crash: No Fire: No | Unknown |