Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2020 | STEERING | THERE IS A 3" DEAD-ZONE IN THE STEERING OF THIS VEHICLE - MEANING, WHEN THE STEERING WHEEL IS TURNED LEFT OR RIGHT UP TO 3", THERE IS NO STEERING RESPONSE. AS A RESULT, THE VEHICLE DRIFTS ALL OVER THE ROADWAY AND BECOMES VERY DIFFICULT TO KEEP STRAIGHT ON THE ROADWAY. THIS IS A SAFETY ISSUE AS THE DRIVER WILL ENCOUNTER UNCONTROLLED DRIFT INTO OTHER LANES OF TRAVEL . | Crash: No Fire: No | 67 |
| Jul 2020 | STEERING | THE STEERING IS CAUSING THE VEHICLE TO WANDER ALL OVER THE ROAD. IT IS AN UNSAFE CONDITION. I FEEL LIKE I HAVE TO CONSTANTLY OVER CORRECT (LEFT & RIGHT) THE STEERING TO KEEP THE CAR ON A STRAIT LINE WHICH MAKES IT VERY UNSAFE AND HARD TO DRIVE. THIS IS A BRAND NEW CAR, IT SHOULD NOT HAVE THIS ISSUE.PLEASE RECALL AND FIX THIS ISSUE. | Crash: No Fire: No | 100 |
| Jul 2020 | STEERING | STEERING IS VERY SLOPPY AND REQUIRES A LOT OF STEERING INPUT AND EFFORT TO KEEP THE VEHICLE STRAIGHT DOWN NORMAL ROADS. | Crash: No Fire: No | 450 |
| Jul 2020 | STEERING | NEW JEEP JLU HAS DANGEROUS WONDERING WHEEL (EXCESSIVE WHEEL PLAY). NEED TO TAKE BACK TO THE DEALER. SEEMS MANY ONLINE ARE HAVING THIS ISSUE. I ALMOST GOT INTO AN ACCIDENT DRIVING ON THE HIGHWAY LAST NIGHT WITH MY FAMILY. | Crash: No Fire: No | 4,500 |
| Jul 2020 | STEERING | THE STEERING HAS 1.5" DRIFT TO EACH SIDE WITHOUT ANY RESPONSE FROM THE VEHICLE. | Crash: No Fire: No | 200 |
| Jul 2020 | STEERING | MY NEW 2020 JEEP WRANGLER SPORT HAS EXCESSIVE STEERING-WHEEL PLAY RESULTING IN AN INABILITY TO MAINTAIN A STRAIGHT LINE AT SPEED ON THE INTERSTATES. UNLIKE MY PREVIOUS 2018 WRANGLER SAHARA, OR CURRENT 2020 GRAND CHEROKEES, WHICH PERMIT TOTAL STEERING CONTROL, THE SPORT MOVES FROM SIDE-TO-SIDE, I.E., "FLOATS," IN THE DRAFTS OF TRACTOR TRAILERS AS THEY PASS, OR IN CROSSWINDS, OR ON BUMPY ROADS. CAN'T MAINTAIN A STRAIGHT LINE IN THE LANE, ONLY ABLE TO RECOVER AS THE VEHICLE DRIFTS FROM CENTER. THE DEALERSHIP'S SERVICE DEPT SAYS IT'S NOT FIXABLE; CHRYSLER'S CUSTOMER CONCERN DEPT SAYS IT'S A "FACTORY BUILT WHEEL ASSEMBLY AND CAN'T BE ADJUSTED." AS I'VE DRIVEN ALL MODELS OF JEEPS FOR SOME 30 YEARS, I'M QUITE DISAPPOINTED INASMUCH AS IT'S A SERIOUS SAFETY ISSUE NOT BEING ABLE TO FULLY CONTROL THE FRONT END AT SPEED ON THE HIGHWAY. | Crash: No Fire: No | 300 |
| Jul 2020 | STEERING | I HAVE HAD MY JEEP FOR 9 MONTHS NOW. STEERING IS HORRIBLE AND AT HIGH SPEEDS DANGEROUS! IT IS IMPOSSIBLE TO KEEP IN A STRAIGHT LINE. I WAS TOLD BY THE DEALER THAT THIS IS A "JEEP" THING AND THAT I WOULD GET USED TO IT, BUT I FOUND OUT TODAY THAT OLDER JEEPS DO NOT HAVE AN ISSUE AS BAD AS THE 2019/2020 MODELS AND THAT I NEED TO GET IT LOOKED AT. I DO NOT KNOW WHAT TO DO AT THIS POINT AS I DO NOT FEEL SAFE DRIVING ABOVE 55 MPH IN MY JEEP. | Crash: No Fire: No | Unknown |
| Jul 2020 | STEERING | TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DRIFTED TO THE LEFT AND TO THE RIGHT. THE VEHICLE WAS TAKEN TO WEEKLEY CHRYSLER DODGE JEEP RAM (50 MAIN ST, BUTLER, OH 44822, (419) 883-2461) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO PROVIDE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. | Crash: No Fire: No | Unknown |
| Jul 2020 | STEERING | VEHICLE HAS LOOSE STEERING CAUSING THE VEHICLE TO WANDER ON THE ROAD. IT IS AN UNSAFE CONDITION AND COULD CAUSE AN ACCIDENT, INJURY, OR DEATH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION ON THE ROADS FOR FREEWAYS. TIRE PRESSURE WAS SET TO RECOMMENDED LEVEL OF 36PSI. | Crash: No Fire: No | 1,300 |
| Jun 2020 | ENGINE | WITH LESS THAN 400 MILES ON THE VEHICLE, A TAPPING SOUND COULD BE HEARD FROM THE ENGINE BAY. WHEN IT WAS BROUGHT INTO THE DEALERSHIP FOR SERVICE, IT WAS DETERMINED THAT THERE WAS AN ISSUE WITH THE ENGINE. THE SERVICE TECHNICIAN STATED THERE WAS A CAMSHAFT ISSUE FOR A TAPPET THAT HAD FAILED AND WAS DELIVERED FROM THE FACTORY WITH THE DEFECT. THIS HAS RESULTED IN A REPLACEMENT OF THE ROCKERS, TAPPETS, AND INTAKE AND EXHAUST CAMSHAFTS. | Crash: No Fire: No | 346 |
| Jun 2020 | STEERING | BOUGHT THE VEHICLE BRAND NEW ON 06/19/2020. SINCE DRIVING THE STEERING HAS BECAME SIGNIFICANTLY LOOSE. ALOT OF PLAY IN THE WHEEL. DRIVING ON ROADS ITS VERY HARD TO KEEP STRAIGHT. I DO NOT FEEL SAFE DRIVING IT. FEELS LIKE YOU HAVE TO CONSTANTLY CORRECT WHILE DRIVING. FEELS LIKE IM GOING TO CRASH INTO ANOTHER CAR. THERE IS ALOT OF DEAD ZONE IN THE WHEEL. THIS MUST BE LOOKED AT. THIS OS NOT A "JEEP THING". *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | AM UNABLE TO KEEP VEHICLE DRIVING STRAIGHT ON THE ROAD. AM HAVING TO CONSTANTLY KEEP MOVING THE STEERING WHEEL TO KEEP VEHICLE STRAIGHT. STEERING WHEEL HAS ABOUT AN HALF TO INCH PLAY BEFORE IT AFFECTS STEERING WINDT ROAD OR NARROW ROADS VERY DANGEROUS. HAVE TAKEN TO DEALERSHIP AND THEYSAY THEY CAN NOT HELP. THE STEERING ISSUE IS KNOW ISSUE ON 2018 AND 2019;AND APPEARS TO BE ON 2020. THIS NEED TO BE RESOLVE BEFORE SOMEONE DIES FROM THIS STEERING ISSUE. *TR | Crash: No Fire: No | 630 |
| Jun 2020 | POWER TRAIN | I WAS SOLD A NEW AUTOMOBILE WITH A SERIOUS OPEN SAFETY RECALL, NHTSA RECALL # 20V-124, THAT WAS NO DISCLOSED AND NOT REPAIRED BEFORE IT WAS SOLD TO ME AND I TOOK POSSESSION OF IT. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | ENGINE | FOR THE THIRD TIME IN SIX MONTHS, OUR 2020 WRANGLE UNLIMITED HAS BEEN AT THE DEALER TO ATTEMPT TO FIX A SIGNIFICANT CHIRPING SOUND COMING FROM THE SERPENTINE AREA. THEY HAVE ALREADY REPLACED THE TENSIONER PULLEY TWICE AND IT'S ACTUALLY WORSE. SO FAR, FOR THE SIX MONTHS WE'VE HAD IT, WE'LL BE GOING ON 3 WEEKS IN THE SHOP. INITIALLY IT WOULD ONLY BE ON A COLD START BUT NOW IT'S LOUDER AND WE CAN'T TAKE IT ANYWHERE. THE DEALER HAS HAD ALL THE TECH LOOK INTO IT AND THEY STILL BELIEVE IT'S RELATED TO THE TENSIONER. IT'S NOT RELATED TO THE RECENT TENSIONER RECALL EITHER. THIS IS A LEMON AND NEEDS TO BE REPLACED. *TR | Crash: No Fire: No | 2,000 |
| Jun 2020 | STEERING | THE JEEP CANNOT STAY STRAIGHT. I NEEDS CONSTANT ADJUST TO KEEP IT IN THE LANE. THE PROBLEM GETS WORSE AS THE SPEED INCREASES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | DRIVING FULLY STOCK AT SPEEDS NEAR 60 MPH ON HIGHWAYS, CAR SEEMS TO WANT TO STEER DANGEROUSLY EITHER RIGHT OR LEFT & THE PLAY IN THE STEERING GREATLY INCREASES & NEEDS SOME CORRECTION TO AVOID LIKELY COLLISIONS. *TR | Crash: No Fire: No | 325 |
| Jun 2020 | STEERING | THE JEEP IS EXTREMELY HARD TO KEEP ON THE ROAD. IT IS ALL OVER THE PLACE. WAY TO MUCH PLAY IN THE WHEEL. IT IS VERY CHALLENGING TO KEEP THE JEEP ON THE RIGHT IF THE ROAD AND BETWEEN THE LINES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | STEERING WHEEL HAS A LOT OF PLAY IN IT AND DOES NOT STAY STRAIGHT WHEN DRIVING ON HIGHWAY OR INTERSTATE DRIVING. DEALER SAID IT'S NORMAL ON THE NEW JEEPS. *TR | Crash: No Fire: No | 14 |
| Jun 2020 | STEERING,SUSPENSION | 2020 JL WRANGLER UNLIMITED. STOCK WRANGLER WITHOUT MODIFICATIONS WITH LESS THAN 1K MILES, IN SHOP 3 TIMES FOR SAME ISSUE. THE JEEP HAS EXCESSIVE STEERING OVER 3 INCHES OF PLAY IN STEERING WHEEL BEFORE TIRES MOVE. THE STEERING ALSO WANDERS ALL OVER THE LANE AND EXTREMELY DIFFICULT TO KEEP IN LANE WITH HANDS AT 10 AND 2 ON STEERING WHEEL. MY JEEP ALSO HAS A STEERING BOX THAT SEPARATES FROM FRAME WHEN TURNING WHEEL. THERE IS AN AFTERMARKET COMPANY WHO CLAIMS TO HAVE FIXED THE BOX SEPARATION ISSUE. THEY HAVE SOLD THOUSANDS OF UNITS AND HAVE THOUSANDS ON BACKORDER. YOU HAVE TO ASK WHY IS THIS SUCH A NICHE FIX FOR GLARING FACTORY ISSUE. MY STEERING BOX WAS REPLACED AND FOX 2.0 STEERING STABILIZER WAS TRIED AND FAILED TO FIX. THE DEALERS ARE HELPLESS NOT HOPELESS. THE DEALERS KNOW ITS AN ISSUE AND WANT TO FIX AND JEEP IS AWARE OF ISSUE BASED ON NUMBER OF COMPLAINTS ON THIS SITE AS WELL AS INTERNET FORUMS. I THINK THE ISSUE IS JEEP KNOWS IT'S A REAL PROBLEM AND CLUELESS ON HOW TO ADDRESS WITHOUT MASSIVE RECALL. HELLO CLASS ACTION ATTORNEYS. WE NEED YOU!! THE NHTSA HAS LIMITED MUSCLE TO HANDLE ISSUES WITH FCA. THIS NEEDS LITIGATION BEFORE SOMEONE DIES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | THE JEEP WANDERS ON ROAD RIGHT TO LEFT CAN'T KEEP IT IN A STRAIGHT LINE I HAVE OWNED A 2013 JK WRANGLER AN IT DIDN'T DRIVE LIKE THE 2020 FASTER YOU GO THE WORST IT GETS CAN'T GET NEXT TO 18 WHEELER IT WILL PUSH YOU IN OTHER LANE BEFORE YOU BLINK AN EYE. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | VEHICLE WANDERS WHEN DRIVING DOWN PAVED ROADS. STEERING WHEEL HAS TO BE MOVED AN EXCESSIVE AMOUNT TO KEEP VEHICLE WITHIN THE LANE. THIS COULD CAUSE THE VEHICLE TO WANDER INTO ANOTHER VEHICLE'S LANE AND CAUSE AN ACCIDENT. THIS HAPPENS ON CITY STREETS AND HIGHWAYS WHEN TRYING TO STAY IN LANE. EXHAUSTIVE TO THE DRIVER DURING LONG TRIPS. *TR | Crash: No Fire: No | 300 |
| Jun 2020 | STEERING | I BOUGHT THE 2020 JEEP WRANGLER RUBICON ECODIESEL A MONTH AGO AND FROM DAY 1 THE MINUTE I WENT ON THE FREEWAY AND DROVE ABOVE 55MPH THE CAR STARTED TO WANDER FROM SIDE TO SIDE, I CALL THIS "STEERING WHEEL WONDERING" IT IS VERY DIFFICULT TO KEEP THE CAR STRAIGHT AND REQUIRES CONSTANT FEEDBACK TO THE WHEEL. I TOOK IT TO THE DEALER AND INITIATED A CASE WITH FCA, THE DEALER DROVE TEST AND TOLD ME THAT THIS IS HOW JEEP DRIVES AND YES I NEED TO CONSTANTLY PROVIDE FEEDBACK TO THE WHEEL. FROM FCA I AM WAITING FOR A RESOLUTION. FOR $70,000 I EXPECTED A CAR THAT WILL DRIVE NORMALLY, THIS IS VERY DANGEROUS AND I AM AFRAID TO PUT MY FAMILY IN THE CAR. *TR | Crash: No Fire: No | 800 |
| Jun 2020 | STEERING,WHEELS | I JUST BOUGHT THE JEEP AND GOING HOME ON HIGHWAY AT SPEED OF 50-60. JEEP WAS GOING LEFT AND RIGHT (WOBBLING) AND STEERING WAS LITTLE SHAKY. I THOUGHT IT MAY BE WIND AND HOLD ON TO STEERING CAREFUL. MY WIFE WAS FOLLOWING ME IN DIFFERENT CAR AND SHE NOTICED THAT TOO. WHY I AM GOING LEFT AND RIGHT BUT STILL STAYED IN LANE. AFTER COMING HOME I DID GOOGLE SEARCH I SEE MANY REFERENCE OF "DEATH WOBBLE". I SEE JEEP KNOWS THIS ISSUE AND IT IS REALLY SAD TO SEE THIS ISSUE IN 2020. I MAY RETURN THIS VEHICLE. I AM STILL UNDER 250 MILES / 5 DAY RETURN PERIOD. I WILL TALK TO DEALER IN THE MORNING. PLEASE INVESTIGATE AND DO THE RIGHT THING. I CAN'T IMAGINE MY DAUGHTER BEHIND THE SHAKING STEERING. IT IS SO DANGEROUS. PLEASE FIX IT. | Crash: No Fire: No | 20 |
| Jun 2020 | STEERING | DRIVING AT ALL SPEEDS VEHICLE CONSTANTLY WONDERS FROM LEFT TO RIGHT SOMETIMES WHEN CORRECTING FROM ONE DIRECTION TO THE OTHER IT WILL PUT YOU IN THE OTHER LANE. VERY DANGEROUS WHEN ON TWO LANE OR UNEVEN ROAD AGAINST ONCOMING TRAFFIC. TOOK BACK TO DEALER TWICE REPLACED GEAR BOX DID NOT HELP. BOUGHT JEEP FOR MY WIFE BUT SHE WON'T DRIVE IT SAYS IT MAKES HER FEEL UNSAFE I AGREE WITH HER YOU THINK FOR 55,000 YOU COULD DRIVE YOUR VEHICLE DOWN THE ROAD IN A RELAXING STATE. *TR | Crash: No Fire: No | 500 |
| May 2020 | STEERING | TOOK TO DEALERSHIP TODAY BECAUSE ME AND 2 OTHER PEOPLE HAVE FELT A LOT A PLAY IN THE STEERING. THEY CHECKED IT AND SAID THERE WAS NOT A PROBLEM. THIS IS MY 3RD JEEP AND THE OTHER 2 NEVER DROVE LIKE THIS ONE! PLEASE FIX THIS PROBLEM BEFORE SOMEONE DIES! I'M WAITING TO GET PULLED OVER BECAUSE SOMEONE MIGHT THINK I'M INTOXICATED. CAN'T KEEP IT IN A STRAIGHT LINE. HELP!!!' *TR | Crash: No Fire: No | 100 |