Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
Buyer interpretation
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Build a buyer checklist to turn these issues into questions and inspection points.
585 total complaints on record
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2020 | STEERING | VEHICLE WANDERS LEFT AND RIGHT AT CITY SPEEDS AND WORSE AT HIGHWAY SPEEDS. STEERING WHEEL HAS A 'DEAD ZONE' WITH NO REACTION IN WHEEL MOVEMENT. TOO MUCH VEHICLE WANDER WHEN TRYING TO SIMPLY DRIVE STRAIGHT, LIKELY TO CAUSE LOSS OF CONTROL IN ANY INCLEMENT WEATHER. FCA HAS ISSUED A NEW SERVICE BULLETIN FOR REPAIR TO ALL JL AND JT MODEL JEEPS. HAS BEEN AN ISSUE SINCE PURCHASE IN JULY AND IS STILL AN ISSUE 500 MILES LATER. A VERY COMMON ISSUE WITH ALL 2018-2020 WRANGLERS THAT FIAT CHRYSLER HAS YET TO FIX. | Crash: No Fire: No | 25 |
| Aug 2020 | POWER TRAIN | VEHICLE CHASSIS VIBRATION AT ROUGHLY 83 MPH AND 2100 RPM IN GEAR 7. VIBRATION SEEMS BE COMING FROM CENTER OF VEHICLES BASE NEAR GEAR SELECTOR. IT IS MORE NOTICEABLE UNDER LOAD. VIBRATION ECHOS THROUGH VEHICLE WITH A HARMONIC SOUND. | Crash: No Fire: No | 5 |
| Aug 2020 | STEERING | THE STEERING WHEEL CAN BE TURNED FROM TOP DEAD CENTER AN INCH IN EITHER DIRECTION WITH THE VEHICLE TURNING. THIS IS MORE NOTICEABLE ON HIGHWAY WHERE IT WORRIES ME THE MOST. I CAN TELL THE DIFFERENCE BETWEEN THE VEHICLE BEING PUSHED BY THE WIND AND WHEN THE STEERING IS NOT RESPONDING. SINCE THIS VEHICLE IS TOP HEAVY, I DO NOT WANT TO OVER TURN TO MAKE UP FOR THE LACK OF STEERING RESPONSE. AN EXAMPLE OF THE ISSUE IS AS FOLLOWS: ON THE HIGHWAY WHEN BETWEEN TWO VEHICLES, THE VEHICLE TO THE RIGHT COMES CLOSER. TO COUNTER ACT THIS I TURN SLIGHTLY LEFT AND IT TAKES ABOUT 2 INCHES OF WHEEL TURN BEFORE THE STEERING REACTS AND GOES LEFT. THIS DELAY I FEEL IS VERY UNSAFE AND MAY LEAD TO AN ACCIDENT. ALSO THIS STEERING ISSUES CAUSE ME TO CONSTANTLY CORRECTING STEERING WHEEL WHILE DRIVING STRAIGHT. THE VEHICLE IS CONSTANTLY GOING FROM LANE MARKER TO LANE MARKER EVEN WITH STEERING CORRECTION. IT'S LIKE A DRUNK DRIVER IS DRIVING MY VEHICLE. I HAVE VIDEO SHOWING HOW MUCH THE STEERING CAN MOVE WITHOUT RESPONSE BUT NOTICED I CANNOT UPLOAD VIDEO. | Crash: No Fire: No | 1 |
| Aug 2020 | STEERING | JUST BOUGHT THIS 2020 JEEP SAHARA JULY 2020 AND THE STEERING IS ALL OVER THE PLACE. YOU MUST FIGHT THIS JEEP TO DRIVE IT ANYWHERE , IF YOU TAKE YOU EYES OFF THE ROAD FOR A SECOND YOU COULD BE IN A DITCH. IT PULLS LEFT. TOOK IT TO THE DEALER WITH 1000 MILES ON IT AND THEY DID A FRONT END ALIGNMENT TO NO AVAIL. SO I TOOK IT BACK THE SAME DAY A LEFT IT. STILL NOT FIXED, BUT THEY TELL ME IT IS NORMAL. | Crash: No Fire: No | 1,000 |
| Aug 2020 | STEERING | HI, I HAVE A 2020 JEEP WRANGLER UNLIMITED SAHARA. THE STEERING HAS A PROBLEM WITH WANDERING ALL OVER THE ROAD. IT WORSENS AT HIGHER SPEEDS. I TOOK IT BACK TO THE DEALERSHIP FOR SERVICE ON THIS PROBLEM. AND WAS TOLD THERE IS NO FIX FOR THE WANDERING ISSUE WITH THE STEERING BOX. THE ISSUE STILL PERSISTS AND I'M AFRAID TO DRIVE IT ON THE HIGHWAY AT HIGH SPEED. PLEASE SEND ME A CASE NUMBER AND HOW TO PROCEED TO HAVE THIS REPAIRED. THERE ARE NUMEROUS WRANGLER OWNERS ON THE INTERNET FORUMS WITH THE SAME SAFETY CONCERNS AS ME. THANK YOU, GIUSEPPA | Crash: No Fire: No | 250 |
| Aug 2020 | STEERING | 2020 JEEP WRANGLER BOUGHT JULY 16 2020 HAD 35 MILES AND NOW IT IS 1000 MILES. WHILE DRIVING AT ALL SPEEDS VEHICLE DRIFTS LEFT TO RIGHT, YOU CONSTANTLY NEED TO BE CORRECTING STEERING TO KEEP VEHICLE IN YOUR OWN LANE. STEERING GET WORSE AT SPEEDS ABOVE 40 MPH. YOU NEED TO BE MOVING STEERING WHEEL BACK AND FORTH TO KEEP VEHICLE STRAIGHT AND THEN WITHOUT WARNING YOU ARE BEING JERKED INTO OTHER LANE. I WILL NOT LET ANY OTHER FAMILY MEMBER DRIVE JEEP UNTIL THEY FIX THIS ISSUE. | Crash: No Fire: No | 38 |
| Aug 2020 | UNKNOWN OR OTHER | I HAVE BEEN BACK TO THE DEALERSHIP MULTIPLE TIMES, 4 SOFT TOP REPLACEMENT AND OR REPAIRS ALSO OTHER VISITS... ALSO 1 SOFT TOP REPLACEMENT. WATER LEAKS, TOP LITERALLY COMING OFF/ OUT OF FRAME AT SPEEDS OVER 30 MPH. 2 OF THE TOPS HAD FRICTION BURN/ TEARS AND THE 3RD IS DOING THE SAME THING BUT WORSE. CARPETS ARE SATURATED WITH WATER DAYS AFTER RAINING. THE JEEP HAS BEEN IN THE REPAIR SHOP OR IN MY DRIVEWAY UNABLE TO USE WHEN IT RAINS, OVER SPEEDS OF 30 MPH. CURRENTLY THE TOP HAS A BIG OPENING THAT CANE LOSE ABOVE THE DRIVER SIDE WINDSHIELD AND AIR AND OR RAIN MISTS INTO MY FACE. I HAVE ASKED TO HAVE IT REPLACED WITH A HARD TOP OR A VINYL SOFT TOP MULTIPLE TIMES TO SEE IF THAT WOULD HELP, EVEN THO I PURCHASED THE VEHICLE WITH THE 'BLACK AND TAN' PACKAGE WHICH CONSISTS OF TAN CANVAS SOFT TOP AND TAN INTERIOR, BLACK EXTERIOR. THEY STATED 'THEY (THE DEALER) CAN NOT DO THAT BECAUSE OF THE VIN #' BUT THEN STATED I COULD BUY ONE FROM THEM. AS OF TODAY MY 2020 JEEP WITH APPROXIMATELY 4,800 SITS IN MY DRIVEWAY OUT OF SERVICE. I PURCHASED/LEASED A NEW VEHICLE BECAUSE I HAVE CONGESTIVE HEART FAILURE, MULTIPLE DR. APPOINTMENTS, A NEW BORN BABY AND 2 OTHER CHILDREN, I NEED A RELIABLE VEHICLE. THE JEEP IS UNSAFE FOR MYSELF AND DRIVERS BEHIND ME, FEARING THE TOP MAY COMPLETELY COME OFF WHILE DRIVING AND OR METAL FRAME. | Crash: No Fire: No | Unknown |
| Aug 2020 | STEERING | MY NEW 2020 JEEP WRANGLER RUBICON HAS EXCESSIVE STEERING-WHEEL PLAY RESULTING IN AN INABILITY TO MAINTAIN A STRAIGHT LINE AT SPEED ON THE INTERSTATES. UNLIKE MY PREVIOUS 1997 AND 2005 WRANGLER OR CURRENT 2012 GRAND CHEROKEE, WHICH PERMIT TOTAL STEERING CONTROL, MT RUBICON MOVES FROM SIDE-TO-SIDE, I.E., "FLOATS, " WHEN DRIVING AT SPEED GREATER THAN 30 MPH OR ON BUMPY ROADS AND GETS WORSE ON INTERSTATES AT 60. CAN'T MAINTAIN A STRAIGHT LINE IN THE LANE, ONLY ABLE TO RECOVER AS THE VEHICLE DRIFTS FROM CENTER WHICH IS CONSTANT. THE DEALERSHIP'S SERVICE DEPT SAYS THERE IS NOTHING WRONG AND IT IS A JEEP THING. CHRYSLER'S CUSTOMER CONCERN DEPT SAYS TAKING IT TO THE DEALER BUT AFTER THE THIRD TIME WITH ONLY 9,000 MILES ON THE JEEP I FEEL IT WILL NOT BE FIXED.AS I'VE DRIVEN ALL MODELS OF JEEP FOR SOME 30 YEARS, I'M QUITE DISAPPOINTED IN AS MUCH AS IT'S A SERIOUS SAFETY ISSUE NOT BEING ABLE TO FULLY CONTROL THE FRONT END AT SPEED ON THE HIGHWAY. | Crash: No Fire: No | 9,776 |
| Aug 2020 | STEERING,STRUCTURE,VEHICLE SPEED CONTROL | TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!! | Crash: Yes Fire: No | 40 |
| Aug 2020 | POWER TRAIN | 2020 JEEP WRANGLE JL WITH LESS THAN 3000 MILES WILL PERIODICALLY LOSE ACCELERATION AND NOT GO PAST 3 GEAR. THIS HAS HAPPENED MULTIPLE TIMES AFTER DRIVING FOR A BIT AND ATTEMPTING TO ACCELERATE FROM A RED LIGHT OR STOP SIGN. I HAVE NOTICED IF YOU TURN OFF THE VEHICLE AND BACK ON, IT SEEMS TO FIX THE PROBLEM BUT THE UNEXPECTED LOSS OF ACCELERATION AND ABILITY TO REACH NORMAL OPERATING SPEED HAS PUT ME IN DANGER SITUATIONS NUMEROUS TIMES. NOT SURE IF IT IS RELATED BUT I ALSO NOTED THAT THE AUTO START/STOP WARNING LIGHT WAS ON THE LAST TIME IT HAPPENED. | Crash: No Fire: No | 2,500 |
| Aug 2020 | STEERING | TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME LOOSE WHILE DRIVING AND WHILE TURNING. THE CONTACT STATED THAT THE STEERING WHEEL HAD FOUR INCHES TO THE RIGHT AND FOUR INCHES TO COME BACK TO THE CENTER AND COULD NOT CONTROL DUE TO THE LOOSENESS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PEPPERS CHRYSLER DODGE JEEP RAM (2440 E WOOD ST, PARIS, TN 38242, AND WAS DIAGNOSED THAT IT WAS IN THE SAFETY GUIDELINE OF THE COMPUTER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ONCE BEFORE FOR A FAILURE WITH THE STEERING COLUMN. THE CONTACT ALSO MENTIONED THAT THE STEERING FAILED TO RESPOND TO THE LEFT OR RIGHT UNLESS IT WAS JERKED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. | Crash: No Fire: No | 6,000 |
| Aug 2020 | STEERING | 2020 JEEP WRANGLER UNLIMITED SAHARA COMPLAINT. VIN: [XXX] DATE OF PURCHASE 07/20/2020 I LEASED A BRAND NEW 2020 JEEP WRANGLER UNLIMITED SAHARA WITH A 2.0 4CYL TURBO. I AM LOVING EVERYTHING ABOUT THE CAR EXCEPT THE STEERING. THE STEERING ON THIS VEHICLE IS TERRIBLE AND DANGEROUS!!! THE STEERING IS LOOSE AND ON IT'S OWN, IT WILL DRIFT OR FLOAT TO EITHER SIDE, RIGHT OR LEFT, ON A SMOOTH DRY SURFACE AT VIRTUALLY ANY SPEED. IT IS EVEN WORSE AT HIGHER SPEEDS. IT CANNOT STEER STRAIGHT LIKE ANY NORMAL VEHICLE. THIS IS A SERIOUSLY DANGEROUS PROBLEM THAT JEEP SHOULD BE INSTITUTING A RECALL AND REPAIR ORDER FOR! I'VE INSTRUCTED MY FAMILY MEMBERS TO CONTACT OUR ATTORNEY IF ANYONE IS INVOLVED IN A CRASH WITH THIS VEHICLE THAT RECEIVES INJURY, SERIOUS BODILY INJURY OR DEATH. MY FAMILY MEMBERS WILL INFORM OUR ATTORNEY THAT THIS DANGEROUS PROBLEM EXISTED SINCE THE DAY IT WAS PURCHASED AND THAT THE MANUFACTURER (JEEP) KNEW ABOUT THIS FROM NUMEROUS COMPLAINTS FROM CUSTOMERS, AND YET SO FAR HAS FAILED TO INSTITUTE A RECALL FOR REPAIR. CHECK ONLINE AND YOU WILL FIND MANY OWNERS COMPLAINING ABOUT THEIR NEW WRANGLER'S STEERING PROBLEM. ONLINE AFTERMARKET COMPANIES ARE ATTEMPTING TO SELL PRODUCTS THAT "MAY" RESOLVE THE PROBLEM. WHY SHOULD ANY NEW OWNER HAVE TO SPEND MONEY ON AN AFTER MARKET PRODUCT FOR A BRAND NEW CAR? IF JEEP DOES NOT INITIATE A RECALL, I WILL WRITE COMPLAINTS AND NEGATIVE REVIEWS EVERYWHERE I CAN AND THIS WILL BE THE LAST TIME I PURCHASE ONE. I WILL RECOMMEND TO EVERYONE NOT TO PURCHASE A JEEP PRODUCT BECAUSE OF THIS GROSS NEGLIGENCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | 18 |
| Aug 2020 | SUSPENSION | TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SWAYED LEFT TO RIGHT REQUIRING THE CONTACT TO OVERCORRECT THE STEERING TO KEEP THE VEHICLE IN A STRAIGHT LINE. THE VEHICLE WAS TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118) WHERE IT WAS INSPECTED AND DETERMINED THAT THE FRONT WHEELS WERE OUT OF BALANCE AND NEEDED TO BE REALIGN. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V042000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.*DT CONSUMER STATED SHE RETURNED THE VEHICLE IN.*JB | Crash: No Fire: No | 600 |
| Aug 2020 | STEERING | EXCEPTIONALLY LOOSE STEERING, "SAWING" OF THE WHEEL IS REQUIRED TO DRIVE STRAIGHT. SITUATION WORSENS WITH HIGHWAY SPEEDS. | Crash: No Fire: No | 1,000 |
| Aug 2020 | STEERING | WHEN DRIVING OVER 50 MPH A LOT OF PLAY IN STEERING WE ARE CONSTANTLY HAVING TO STEER LEFT TO RIGHT TO KEEP VEHICLE ON THE ROAD IT'S NEW 2020 SAHARA WITH 300 MILES ON IT AND IT WONDERS ALL OVER THE ROAD | Crash: No Fire: No | 300 |
| Aug 2020 | STEERING | STEERING WANDERS LEFT TO RIGHT AND RIGHT TO LEFT WITH NO SMOOTH TRANSITION AT HIGHWAY SPEEDS. CONSTANTLLY HAVING TO MOVE THE STERRING WHELL TO STAY IN THE LANE | Crash: No Fire: No | 48 |
| Jul 2020 | SEATS | FRONT PASSENGER SEAT RELEASE HANDLE SEPARATED FROM CABLE. SEAT WILL ONLY MAINTAIN THE SLID FORWARD POSITION IT WOULD BE IN FOR ALLOWING ACCESS TO BACK SEATS. | Crash: No Fire: No | 950 |
| Jul 2020 | UNKNOWN OR OTHER | THE REAR WINDOW ABOVE THE SWING GATE BLEW OUT ON THE HIGHWAY. JUST SUDDENLY EXPLODED OUTWARD WITH NO WARNING. TRAVELING 70MPH ON HIGHWAY IN GOOD WEATHER 80 F SUNNY DAY | Crash: No Fire: No | 3,000 |
| Jul 2020 | ENGINE | WAS DRIVING ON THE HIGHWAY THEN IT STARTED MAKING A WEIRD SOUND. PULLED OVER TO PARK AND BRAND NEW CAR STARTED OVER HEATING. WITH ONLY 500 MILES, I HAD TO GET IT TOWED. I HAVE NOT HEARD AN UPDATE AND HAVE NO ETA. I HAVE NOT HAD IT FOR OVER A MONTH. | Crash: No Fire: No | 524 |
| Jul 2020 | STEERING | PURCHASED 2020 RUBICON JL - DEAD SPACE ON STEERING AT HWY SPEEDS, DRIVING MORE THAN 30 MINUTES IS MENTALLY AND PHYSICALLY EXHAUSTING TRYING TO KEEP IT IN LANE. TAKEN TO SERVICE AND THEY AVOID ADMITTING ANYTHING WRONG. NEEDS A MAJOR STEERING BOX OVERHAUL OR RECALL, SOFTWARE UPDATE . SOMETHING ELECTRICAL IS NOT COMMUNICATING. DEATH TRAP. | Crash: No Fire: No | Unknown |
| Jul 2020 | STEERING | JEEP WILL WANDER AT HIGHWAY SPEEDS ,NOT SAFE TO DRIVE, DEALER JUST PASS IT OFF 2020 RUBICON 4 DOOR 1500 MILES. JEEP WILL NOT RESPOND TO MY CONCERNS , BEEN 5 DAY NO FOLLOW UP. | Crash: No Fire: No | 1,500 |
| Jul 2020 | STEERING | STEERING HAS A TREMENDOUS AMOUNT OF PLAY AT ALL DRIVING SPEEDS BUT MORE NOTICEABLE AT HIGHER SPEED(55MPH) BEING SPEED LIMIT. STEERING WHEEL DOES NOT RE-CENTER. EXTREMELY DANGEROUS. EXHAUSTING JUST TO STAY IN LANE. DEALERSHIP MADE AN ADJUSTMENT TO GEARBOX BUT NO CHANGE. | Crash: No Fire: No | Unknown |
| Jul 2020 | STEERING | BOUGHT THIS SATURDAY JULY 18TH 2020. THE STEERING IS VERY DANGEROUS. IT TAKES 2 HANDS TO DRIVE. DRIFTS SIDE TO SIDE. YOUR CONSTANTLY TRYING TO KEEP IT STRAIGHT. I NEVER THOUGHT JEEP WOULD HAVE THIS KIND OF HORRIFIC VEHICLE LEAVE THERE PLANT. LOTS AND LOTS OF COMPLAINTS AND STILL NOTHING. TOOK IT TO DEALERSHIP IN STERLING IL WITH JERRY THE MANAGER SAYING THEY ARE ALL LIKE THIS WHEN DRIVING A JEEP. TERRIBLE.... | Crash: No Fire: No | 10,000 |
| Jul 2020 | STEERING | JUST BOUGHT THIS JEEP 3 DAYS AGO, AND IT EXIBITS LOOSE STEERING TO THE POINT THAT IS HARD TO KEEP VEHICLE IN LANE. ON ONE OCCASSION WHILE DRIVING THE PASSENGER SIDE OF THE JEEP HIT AN UNEVEN SURFACE IN THE ROAD AND IMMEDIATLY VEERED TOT HE RIGHT ALMOST DRIVING US INTO AN EMBANKMENT. THE UNEVEN SURFACE WAS JUST A VERY MINOR DIP. THIS NEEDS TO BE ADDRESSED IMMEDIATLY BEFORE SOMEONE GETS KILLED. I AM REGISTERING MY COMPLAINT TODAY AS PRROF THAT I MADE JEEP AWARE AND FOR POSSIBLE FUTURE LITIGATION. | Crash: No Fire: No | 152 |
| Jul 2020 | STEERING | TOTALLY UNCONTROLLABLE, ALL OVER THE ROAD CONSTANTLY LEFT AND RIGHT. VERY DANGEROUS AND UNSAFE! THIS IS NO JOKE AND A LIFE AND DEATH SITUATION! | Crash: No Fire: No | 24 |