Complaint volume
595 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
595 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
595 Total complaints
16 Crash reports
12 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 12 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 208 complaints, with an average reported failure mileage of 20,586 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
12 Fire
6 Injury
0 Fatality
13 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 165
ELECTRICAL SYSTEM 117
POWER TRAIN 30
UNKNOWN OR OTHER 30
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 22
FUEL/PROPULSION SYSTEM 17
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
595 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2020 | STEERING | WHEN DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE WANDERS EXCESSIVELY SIDE TO SIDE OFTEN EXCEEDING LANE LINES. IT IS EXTREMELY DIFFICULT TO MAINTAIN LANE OF TRAVEL AT ANY SPEED OVER 30 MPH. THERE ARE INCHES OF PLAY IN THE STEERING WHEEL ROTATION. WHEN BRAKING HARD THE VEHICLE PULLS HARD TO ONE DIRECTION EITHER LEFT OR RIGHT. THE VEHICLE IS A BRAND NEW 2020 WITH LESS THAN 5,000 MILES. TOOK THE VEHICLE IN TO HAVE IT CHECKED. SERVICE DEPARTMENT SAID THEY ORDERED A NEW STEERING GEARBOX. | Crash: No Fire: No | 4,600 |
| Dec 2020 | STEERING | VERY LOOSE STEERING FROM FACTORY, WITH ORIGINAL AE STEERING BOX. HAD THE RECENT TSB DONE THAT REPLACED WITH AA (BLACK) VERSION OF BOX AND STEERING IS STILL LOOSE, A LOT OF FREEPLAY AND VEHICLE WANDERS AT SPEEDS ABOVE 40. STILL DANGEROUS. | Crash: No Fire: No | 4,000 |
| Dec 2020 | SEATS | AS I MOVED THE PASSENGER SEAT FORWARD TO ALLOW ACCESS TO THE BACKSEAT I HEARD PLASTIC BREAK. THE SEAT WILL NOT GO BACK IN IT'S UP RIGHT AND LOCKED POSITION. THE SEAT MOVES FREELY FORWARD WHEN BREAKING AND BACKWARDS WHEN ACCELERATING. THE VEHICLE IS UNDER WARRANTY AND I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE TO ORDER THE SEAT BRACKET IN ORDER TO FIX IT. I CANNOT UTILIZE MY VEHICLE TO TRANSPORT ANYBODY BECAUSE OF IT BEING A SAFETY RISK TO ANY PASSENGER AS WELL AS MYSELF DO TO THE SEAT NOT BEING ABLE TO PERFORM ACCURATE SIDE AIRBAG PROTECTION. | Crash: No Fire: No | 4,919 |
| Nov 2020 | STEERING | EXCESSIVE PLAY IN STEERING WHEEL WHICH RESULTS IN CONSTANT STEERING CORRECTION TO STAY IN THE LANE. THERE IS AN UNRESPONSIVE DEAD ZONE OF SEVERAL INCHES ALLOWING THE JEEP TO WANDER FROM LEFT TO RIGHT. THIS ISSUE OCCURS AT LOW AND HIGH SPEEDS BOTH ON HIGHWAYS AND SECONDARY ROADS MAKING THE JEEP WRANGLER DIFFICULT TO CONTROL. WHILE FOLLOWING BEHIND THE JEEP WRANGLER ON A HIGHWAY, IT APPEARS AS IF THE DRIVER IS EITHER DISTRACTED OR INTOXICATED AS THE JEEP WANDERS IN AND SOMETIMES OUT OF THE LANE MAKING IT A HAZARD. | Crash: No Fire: No | 50 |
| Nov 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I PURCHASED THIS VEHICLE ON 30 OCTOBER 2020. I DROVE FOR 38 MILES TOTAL. ON NOVEMBER 1ST AT APPROXIMATELY 02|:30 A.M. THE VEHICLE CAUGHT AFTER BEING PARKED FOR MORE THAN 15 HOURS. TOTAL MILEAGE ON THE VEHICLE 131 MILES. | Crash: No Fire: Yes | 131 |
| Nov 2020 | STEERING | THE VEHICLE "WANDERS" IN ITS LANE. DRIVING AT ANY SPEED ABOVE APPROX. 30 MPH. REQUIRES FULL ATTENTION TO STAY IN LANE, HIGHER SPEED HIGHWAY CORNER ARE EXHAUSTING & FEELS DANGEROUS. | Crash: No Fire: No | 300 |
| Nov 2020 | STEERING | THIS IS A 2020 VEHICLE YOU CAN NOT DRIVE SAFELY ON THE HIGHWAY. THE PLAY IN THE STEERING WHEEL MAKES CONTROLLING THIS VEHICLE AT LOW SPEEDS CHALLENGING BUT AT SPEEDS ABOVE 55 MPH IT IS A HORROR, ESPECIALLY WHEN TRUCKS GO BY. THE DEALER SAYS IT IS A PROBLEM BUT NO FIX HAS BEEN ISSUED. ONCE SOMEONE IS KILLED MAYBE THEY WILL FIX THIS. IF I KNEW ABOUT THIS ISSUE I WOULD NEVER HAVE PURCHASED IT AS IT PUTS MY FAMILY AT RISK FROM AN ACCIDENT. PLEASE HELP WITH THIS BEFORE SOMEONE IS KILLED | Crash: No Fire: No | 150 |
| Nov 2020 | STEERING | THE STEERING IS ALL OVER THE PLACE , CANNOT KEEP THE JEEP IN BETWEEN THE LINES FOR NOTHING | Crash: No Fire: No | 10 |
| Oct 2020 | STEERING | THE DAY MY HUSBAND PURCHASED THIS VEHICLE FOR ME, I DROVE DOWN TO MY HOUSE ON A HIGHWAY (SPEED LIMIT WAS 55 MPH), I NOTICED STEERING WHEEL STARTS WOBBLING AT A SPEED OF 50-55 MPH, IT WOBBLED MORE GOING AROUND THE CURB, IT REALLY SCARED ME SO I HAD TO STOP THE CAR AND ASK MY HUSBAND TO DRIVE AND SEE WHAT HIS OPINION ON THE LOOSE STEERING WHEEL. HE SAID HE FELT THE SAME WOBBLE AS I DID AND CALLED THE SALES PERSON TO HAVE THEIR SERVICE DEPARTMENT CHECK IT OUT. THIS VEHICLE IS DOING SAME THINGS THAT IT HAD DESCRIBED IN THE DEATH WOBBLE CLASS ACTION LAWSUIT. THIS IS BRAND NEW 2020 JEEP WRANGLER RUBICON, THEIR TOP OF THE LINE JEEP. TWO DAYS LATER, MY CAR WAS IN THE SHOP, THEY CHECKED IT OUT AND SAID STEERING WHEEL WAS DEFECTIVE AND NEEDED TO ORDER THE PART WHICH WAS NOT AVAILABLE UNTIL NOVEMBER AND GAVE ME A NUMBER TO CALL THE CHRYSLER PARTS DEPARTMENT FOR SPEEDY DELIVERY ON THE PART. THE CASE MANAGER SAID PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER NO MATTER WHO CALLED BECAUSE THEY HAVE A LOT OF PEOPLE WAITING ON THIS PART(A NEW STEERING GEAR). THE MANUFACTURER KNEW THAT THEY WERE PUTTING OUT VEHICLES WITH DEFECTIVE PARTS AND DEALER KNEW THAT THIS VEHICLE HAD THE BAD PARTS SINCE IT WAS IN THEIR TBS BUT THEY STILL SELLING THESE VEHICLES ON THEIR CAR LOT. SINCE THEN, THEY GOT THE NEW PART AND REPLACED IT BUT STILL HAD THE SAME WOBBLY STEERING WHEEL, VERY SCARY FEELING. I HAVE THE DETAILED NOTES ON WHAT HAS HAPPENED WITH THIS VEHICLE. MY HUSBAND PURCHASED THIS VEHICLE WITH 575 MILES ON IT. | Crash: No Fire: No | 585 |
| Oct 2020 | STEERING | WHEN THE VEHICLE IS IN MOTION THERE IS A NOTICEABLE AMOUNT OF PLAY IN THE STEERING. SO MUCH AS AN INCH OR MORE TO EITHER SIDE OF 12 O'CLOCK. IT IS NERVE WRACKING WHEN DRIVING AT HIGHWAY SPEEDS. THE STEERING WHEEL KEEPS SEE-SAWING BACK AND FORTH. I'VE HAD IT TO THE DEALER WHERE PURCHASED THREE TIMES FOR THIS PROBLEM. THERE IS A SERVICE BULLETIN OUT REGARDING THE STEERING GEAR BOX. THE DEALER INSTALLED THE PARTS THAT NEEDED REPLACING. THIS DID NOT CORRECT THE PROBLEM. THEY STATE THAT THIS IS NORMAL FOR THE JEEP WRANGLER. BELIEVING THAT IT IS NOT NORMAL I TOOK IT TO ANOTHER DEALER. I RECEIVED THE SAME RESPONSE, IT CANNOT BE ADJUSTED OR CORRECTED IN ANY WAY. AGAIN THEY STATED THAT THIS IS NORMAL FOR THE WRANGLER. I HAVE REPAIR INVOICES, BUT DO NOT KNOW HOW TO UPLOAD THEM. FROM INQUIRING ON THE INTERNET ABOUT THE PROBLEM I SEE THAT THERE QUITE A FEW BLOGS THAT PEOPLE HAVE WRITTEN IN REGARDING THE SAME PROBLEM. | Crash: No Fire: No | Unknown |
| Oct 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | HAD IT FOR LESS THAN 2 WEEKS (WAS BRAND NEW, PURCHASED WITH ONLY 43 MILES) AND DECIDED TO TAKE IT ON A FALL ROAD TRIP. HALFWAY THROUGH OUR ROAD TRIP (ABOUT 100 MILES IN) ENGINE STARTED 'JUMPING' AND 'HEAVING' WHILE IN CRUISE CONTROL ON THE HIGHWAY AT 65 MP; THEN WOUDN'T ACCELERATE AT ALL, AND SPEED STARTED TO DECLINE. WAS VERY NEAR AN EXIT, SO WAS ABLE TO COAST IN TO A GAS STATION. ELECTRONIC THROTTLE CONTROL ERROR CODE + SERVICE ENGINE LIGHTS WERE LIT. ATTEMPTED TO TURN OFF AN ON SEVERAL TIMES, HOPING THIS WAS JUST SOME KIND OF GLITCH, BUT AFTER MULTIPLE ATTEMPTS IT WOUDN'T EVEN STAY STARTED. WHILE IN PARK, AFTER PRESSING "START" ENGINE JUST KEPT JUMPING THEN AUTOMATICALLY WOULD SHUT ITSELF OFF. OUR WHOLE FAMILY STRANDED HOURS AWAY FROM HOME. UNDER 500 MILES AND IT HAD TO BE TOWED IN TO THE NEAREST DEALERSHIP WHERE IT'S BEEN SITTING FOR ALMOST A WEEK NOW AND THEY STILL HAVE ABSOLUTELY NO IDEA HOW TO FIX IT. WAS TOLD THAT IT LIT UP WITH SO MANY ERROR CODES THEY HAVE TO GET A SPECIAL ENGINEER FROM MOPAR TO COME OUT' JUST IN SHOCK THAT WE'RE HAVING THIS ISSUE WITH A $65K VEHICLE. VERY UNSAFE. | Crash: No Fire: No | 480 |
| Oct 2020 | STEERING | UNSAFE LOOSE STEERING IN THIS 2020 JEEP WRANGLER SPORT S WILLY'S EDITION.. THE WHEEL HAS A LARGE DEAD SPACE REQUIRING OVER CORRECTING TO MAINTAIN THE VEHICLE IN IT'S LANE. DUE TO THE DEAD SPACE I HAVE TO PERFORM A "SAWING MOTION" TO KEEP THE JEEP IN ITS LANE. THE EXCESS STEERING WHEEL MOTION IS AT LOW SPEEDS AS WELL AS HIGHWAY SPEEDS. THE JEEP CAN VEER RIGHT OR LEFT DEPENDING ON THE ROAD. WHEN I HOLD THE WHEEL COMPLETELY STILL, THE TIRES CAN BE FELT MOVING RIGHT AND LEFT. MY 16 YEAR OLD SON ALMOST WRECKED THE JEEP THE FIRST DAY IN A 25 MPH NEIGHBORHOOD DUE TO THE OVERCORRECTING NEEDED TO STEER IT STRAIGHT.. THIS IS A SAFETY ISSUE AND NEEDS TO BE CORRECTED BEFORE SOMEONE IS HURT OR KILLED. I WAS TOLD INITIALLY THIS WAS A "JEEP THING" BY SOMEONE AT THE DEALERSHIP. I DID TAKE IT IN TO THE DEALERSHIP AND THE TECH WITHOUT DRIVING IT RIGHT AWAY SAID YOU NEED A NEW STEERING BOX. I PURCHASED THIS JEEP SEPT 23. THERE WAS A SERVICE BULLETIN THAT CAME OUT AUG 10 BY THE COMPANY # 08-074-20 FOR IMPROVED STEERING FEEL. PLEASE DO SOMETHING ABOUT THIS. THERE IS A STEERING PROBLEM THAT WOULD NOT BE ACCEPTED BY ANY OTHER CAR. IT IS NOT A "JEEP THING". | Crash: No Fire: No | 3,200 |
| Oct 2020 | STEERING | DEAD SPOT IN THE MIDDLE OF THE WHEEL, PULLS TO THE RIGHT, AND THERE IS A WOBBLE OR LOOSENESS TO THE STEERING ESPECIALLY IN RIGHT HAND TURNS AND AT LOWER SPEEDS | Crash: No Fire: No | 11,000 |
| Sep 2020 | STEERING | I PURCHASED MY 2020 WRANGLER JL ON 08/24/2020. THIS JEEP'S STEERING WHEEL RESPONSIVENESS IS "LOOSE" AT SPEEDS OF 55+ MPH, I DO NOT FEEL IN CONTROL OF THE JEEP AT TIMES AND IT IS UNNERVING. THIS IS ESPECIALLY NOTICEABLE ON A HIGHWAY BEND OR A NARROW ROAD PASSAGE, IT IS CHALLENGING TO MAINTAIN THE VEHICLE IN A CONSTANT TRAJECTORY. I HAVE TAKEN IT TO THE DEALER AND THEY DID A WHEEL ALIGNMENT WHICH HELPED A LITTLE, BUT STILL PROBLEMATIC. THE STEERING WHEEL WANDERS AND IT IS AN EXHAUSTIVE EFFORT TO KEEP IT STRAIGHT. | Crash: No Fire: No | 2,929 |
| Sep 2020 | STEERING | THE VEHICLE DEVELOPS "DEATH WOBBLE" WHEN HITTING BUMPS WITHIN THE ROAD, TO THE POINT THAT ALL CONTROL OVER THE VEHICLE IS LOST UNTIL SPEEDS ARE REDUCED TO BELOW 20 MPH. THE STEERING BECOMES EXTREMELY VIOLENT, PREVENTING ANY CORRECTIVE MEASURES FROM BEING POSSIBLE. EARLY TODAY, THE EVENT ALMOST CAUSED A THREE CAR ACCIDENT IN A RESIDENTIAL COMMUNITY. HIT A BUMP AROUND 40 MPH AND LOST ALL CONTROL OF THE VEHICLE. | Crash: No Fire: No | 6,500 |
| Sep 2020 | STEERING | I HAVE EXPERIENCED DEATH WOBBLE OVER 5 TIMES AND HAVE 3K MILES ON VEHICLE. I HAVE TAKEN TO THE DEALER AND THEY REPLACED DRAG LINK AND TIE RODS JUST TO HAVE IT HAPPEN AGAIN. I HAD IT HAPPEN ON I-70 THROUGH A CONSTRUCTION ZONE WITH NO PLACE TO PULL OVER. I HAD TO STOP IN THE MIDDLE OF THE INTERSTATE TO TAKE CONTROL OF JEEP. THIS WAS VERY DANGEROUS AND FRIGHTENING AND I WANT TO GET THE WORD OUT. I AM NOT COMFORTABLE DRIVING A BRAND NEW VEHICLE, TOTALLY UNACCEPTABLE. | Crash: No Fire: No | 2,500 |
| Sep 2020 | STEERING | MY JEEP HAS 10000 MI NOW AND ITS BEEN A YEAR I HAVE HAD IT AND THE SWAY ONTJW HIGHWAY HAS GOT WORSE WITH TIME. IT NOW IS WORK TO CONSTANTLY CORRECT THE STEERING WHEEL TO KEEP IT IN MY LANE ON THE HIGHWAY. | Crash: No Fire: No | 3,500 |
| Sep 2020 | STEERING | I PURCHASED A 2020 JEEP WRANGLER RUBICON. DRIVING HOME FROM THE DEALERSHIP I NOTICED IT WANDERED RIGHT AND LEFT ON THE HIGHWAY. AFTER ARRIVING HOME I CHECKED THE AIR PRESSURE IN THE TIRES ALL SET AT 41PSI SPEC IS 36PSI. AFTER ADJUSTING THE AIR PRESSURE WE DROVE IT AGAIN IT WAS A LITTLE BETTER BUT STILL WANDERED BACK AND FORTH ALL THE TIME. I NOTED YOU COULD MOVE THE STEERING WHEEL BACK AND FORTH ABOUT AN INCH OR MORE WITHOUT THE FRONT WHEELS EVEN MOVING? THIS IS NOT ACCEPTABLE. CALLED THE DEALER FOR AN ALIGNMENT AND ASKED IF THIS JEEP HAD THE UPDATED GEAR BOX? IT DID NOT SO THEY DID THE GEARBOX. MADE NO DIFFERENCE STILL WANDERS ALL OVER THE ROAD. YOU REALLY HAVE TO PAY ATTENTION WHILE DRIVING THIS JEEP. NOT ACCEPTABLE FOR A 2020 VEHICLE. | Crash: No Fire: No | 50 |
| Sep 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES | VEHICLE INTERMITTENTLY DOES NOT TURN BACK ON AFTER ENGINE SHUTS OFF DURING NORMAL ELECTRONIC START SYSTEM OPERATION. ENGINE SHUTS OFF WHEN NEARLY AND AT A STOP. WHEN RELEASING THE BRAKE PEDAL, THE ENGINE DOES NOT TURN BACK ON. THERE HAVE BEEN THREE OCCURRENCES AS FOLLOWS: OCCURRENCE 1 6/27/2020: EXITING THE THRUWAY AND NEARLY AT A COMPLETE STOP AT A LIGHT AT EXIT WHEN THE ENGINE SHUT OFF DUE TO ESS SYSTEM. UPON RELEASING THE BRAKE TO BEGIN DRIVING, THE ENGINE FAILED TO TURN ON. OPERATOR WAS PUSHING GAS PEDAL TO GO, THE ENGINE REMAINED OFF. REMEDY WAS TO TAP THE BRAKE AGAIN IN WHICH THE ENGINE TURNED ON AND WAS ABLE TO MOVE. OCCURRENCE 2 7/13/2020: CAME TO A STOP IN TRAFFIC ON A STREET. ENGINE SHUT OFF DUE TO ESS SYSTEM AS DESIGNED. UPON RELEASING THE BRAKE, THE ENGINE DID NOT RESTART. OPERATOR PUSHING GAS PEDAL MULTIPLE TIMES AND ENGINE STILL DID NOT TURN BACK ON, SITTING 'DEAD' IN THE MIDDLE OF TRAFFIC. ATTEMPTING TO PUSH THE PUSH START BUTTON DID NOT TURN VEHICLE BACK ON. REMEDY AGAIN WAS TO PUSH BRAKE PEDAL AGAIN AND ENGINE TURNED ON. OCCURRENCE 3 AUGUST 2,2020: OPERATOR IN TRAFFIC, CAME TO A COMPLETE STOP. RELEASED BRAKE PEDAL TO BEGIN MOVING. ENGINE DID NOT TURN BACK ON, AND SHIFTER 'D' SYMBOL BEGAN FLASHING. TAPPING BRAKE PEDAL WOULD NOT RESTART VEHICLE. DASHBOARD STATED 'SHIFT TO P TO PARK', TO PLACE VEHICLE IN PARK POSITION. PLACED VEHICLE INTO PARK, HAD TO RESTART ENGINE BY PUSHING START BUTTON. ENGINE TURNED ON AND WAS ABLE TO MOVE. I HAVE A VIDEO SHOWING THE THIRD OCCURRENCE, HOWEVER THIS SUBMISSION ONLY ALLOWS PICTURE FORMAT SO TOOK SNAPSHOTS OF CODE. SENT VIDEO TO FCA, HAVE MULTIPLE RECORDED VISITS TO DEALER TO FIND ISSUE, NO ROOT CAUSE DETERMINED AT THIS POINT. REQUESTED REFUND/REPLACEMENT. | Crash: No Fire: No | 800 |
| Sep 2020 | STEERING | JUST BOUGHT THIS NEW WRANGLER. WANDERS ALL OVER THE ROAD. DEALER TOLD ME TO GET USE TO IT AS THAT IS THE WAY THEY DRIVE. I HAVE HAD IT IN TO THE DEALER AND STILL IS A PROBLEM. I HAVE PARKED IT AS IT IS UNSAFE TO DRIVE. WAITING FOR THE NEXT LEVEL FROM MI. SOMEONE IS GOING TO GET KILLED IN ONE OF THESE. IN MOTION BYWAY | Crash: No Fire: No | Unknown |
| Sep 2020 | STEERING | FAILURE DATE: 03/19/2020 PURCHASED MARCH 19, 2020. FIRST JEEP. NOTICED STEERING FELT OVER REACTIVE IMMEDIATELY. BROUGHT BACK THE NEXT DAY AND DEALER SAID THIS IS "NORMAL" FOR A JEEP. THE VEHICLE WANDERS AT LOW SPEED AND IS WORSE AT HIGHWAY SPEED. CONSTANT CORRECTING IS REQUIRED TO STAY IN ONE LANE, WHICH ENDS IN OVERCOMPENSATING AND A ZIGZAG EFFECT. IT'S VERY DIFFICULT TO KEEP IN A STRAIGHT LINE AT ANY SPEED. FEELS EXTREMELY UNSAFE. OTHERS HAVE DESCRIBED THE SAME CONDITIONS AS 'LOOSE' STEERING. VERY CONCERNED THAT JEEP DOES NOT SEEM TO OWN UP TO THE PROBLEM AND PROACTIVELY WORK TOWARD A SOLUTION. | Crash: No Fire: No | 12 |
| Sep 2020 | STEERING | NEAR HIGH SPEED CRASH SITUATION, TWICE, FOR FAULT THAT THE DEALERSHIP HAS CONFIRMED BUT DOES NOT HAVE A SOLUTION FOR! FIRST INCIDENT... HAD TO GENTLY SWERVE ON FREEWAY WHEN A CAR PULLED INTO MY LANE WITHOUT WARNING. ALMOST LOST CONTROL, BACK END FISHTAILED HORRIBLY, TURNED THE STEERING WHEEL BACK THE OTHER WAY TO ATTEMPT TO TAKE CONTROL AND MASSIVE OVERSTEER CAUSED THE CAR TO JUMP 2 LANES THE OTHER WAY. LUCKY NOT TO CRASH. DEALERSHIP TOOK VEHICLE IN A SAID THERE WAS A KNOWN FAULT THAT NEEDED ADDRESSING! THE VEHICLE HAD NOT BEEN RECALLED, SO IF IT IS A KNOWN FAULT THAT IS FRIGHTENING. THE HAD TO GET A PART IN WHICH TOOK APPROX 10 DAYS. THEY ALSO MADE SOME CHANGES TO THE POWER STEERING. CAR RETURNED TO US. ON FIRST DRIVE ON SAME STRETCH OF FREEWAY (70 AND 75 MPH), WE WERE IN A SIMILAR SITUATION/INCIDENT. AGAIN IT SHOULD HAVE BEEN A BIT OF "NOTHING" SITUATION, WITH A LITTLE SWERVE AND THAT'S ALL. INSTEAD WE ONCE AGAIN LOST CONTROL AND SPENT APPROX 15 SECONDS GETTING UNDER CONTROL AND SECURELY IN ONE LANE. IT WENT BACK TO DEALERSHIP. THE HAD FOR 12 DAYS WITH ZERO UPDATE/CONTACT. THEN THEY TOLD ME A SPECIALIST HAD BEEN PULLED IN AND HE HAD DRIVEN IT AND CONFIRMED A SAFETY ISSUE AT HIGH SPEEDS. THE CAR WAS ORDERED THROUGH THIS DEALERSHIP WITH LARGE WHEELS AS PART OF THE PACKAGE/ORDER. THE SPECIALIST SWITCHED TO FACTORY WHEELS AND TESTED AGAIN - HE SAID IT WAS NOW OK, SO WHEELS ARE THE ISSUE. THE DEALERSHIP OFFERED ONE SOLUTION TO MAKE THE CAR SAFE AFTER THIS - PUT THE FACTORY WHEELS BACK ON. NO! IF WE COULD ONLY HAVE HAS FACTORY WHEELS WE WOULD NEVER HAVE PURCHASED A WRANGLER IN THE FIRST PLACE! IT'S LIKE BUYING A WHITE CAR AND THEN BEING TOLD IT HAS TO BE REPAINTED RED, WHEN ONE HATES RED CARS - NOT ACCEPTABLE. THE CAR HAS BEEN IN THE DEALERSHIP FOR MORE DAYS THAN IN OUR POSSESSION, AND WE CANNOT SAFELY DRIVE IT ON THE FREEWAY IN THE ORDERED FORM. SHOCKING | Crash: No Fire: No | 350 |
| Sep 2020 | UNKNOWN OR OTHER | BACK UP WARNING SYSTEM IS MALFUNCTIONING. WHEN THE CAR IS PUT INTO REVERSE, A CONSTANT LOUD TONE STARTS. THIS IS A SAFETY ISSUE AS IT MASKS ALERTS WHEN THERE IS SOMEONE OR SOMETHING ACTUALLY BEHIND THE CAR. DEALER SAYS THIS IS NORMAL. HOWEVER, THIS DID NOT HAPPEN UNTIL DEALER INSTALLED AFTER MARKET WHEELS AND TIRES. | Crash: No Fire: No | 8,000 |
| Sep 2020 | STEERING | SINCE I PURCHASED MY VEHICLE IN JUNE I HAVE NOTICED IT PULLING TO THE RIGHT WHEN DRIVING THE STEERING IS STIFF ON THE LEFT BUT LOOSE ON THE RIGHT MAKING IT DIFFICULT TO KEEP CENTERED IN THE ROAD WITHOUT USING TWO HANDS ON THE WHEEL. I HAVE TAKEN IT TO THE DEALER AND THEY DID A WHEEL ALIGNMENT WHICH HELPED A LITTLE, BUT STILL PROBLEMATIC. THIS IS THE 4TH WRANGLER I'VE OWNED AND I NEVER HAD THIS PROBLEM WITH MY OTHER JEEPS. I READ ABOUT THE RECALL OF THE LEFT CONTROL ARM BRACKET. WE LOOKED UNDER THE JEEP AXEL AND THE LEFT SIDE IS FINE THE RIGHT SIDE CONTROL ARM BRACKET APPEARS CRACKED. I TOOK A PHOTO.*DT *JS | Crash: No Fire: No | Unknown |
| Sep 2020 | STEERING | I PURCHASED MY 2020 RUBICON LAST WEEK 09/01/2020. THIS JEEP'S STEERING WHEEL RESPONSIVENESS IS EXTREMELY "LOOSE". AT SPEEDS OF 55+ MPH I DO NOT FEEL IN CONTROL OF THE JEEP AT TIMES AND IT IS UNNERVING. THIS IS ESPECIALLY NOTICEABLE ON A HIGHWAY BEND OR A NARROW ROAD PASSAGE. IT IS CHALLENGING TO MAINTAIN THE VEHICLE IN A CONSTANT TRAJECTORY. THE STEERING WHEEL WANDERS AND IT IS AN EXHAUSTIVE EFFORT TO KEEP IT STRAIGHT. (I HAVE PREVIOUSLY OWNED 2 WRANGLERS AND THIS WAS NEVER AN ISSUE OR EXPERIENCE. I AM A LOYAL JEEP OWNER, BUT I DO NOT FEEL SAFE. | Crash: No Fire: No | 130 |