Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2021 | STEERING | STEERING IS SO LOOSE THAT AT HIGHWAY SPEEDS THE CONTINUED MOTION BACK AND FORTH ON THE STEERING WHEEL THAT IS REQUIRED TO ATTEMPT TO KEEP MY VEHICLE IN IT'S LANE CAUSES IT TO WOBBLE AND BECOME UNSTEADY ON THE ROADWAY. IT IS LOOSE ALL THE TIME BUT IS MOST DANGEROUSLY NOTICEABLE WHEN THE VEHICLE IS DRIVEN AT HIGHER RATES OF SPEED. THE DATE LISTED BELOW IS JUST ONE DATE THAT I SPECIFICALLY REMEMBER ALTHOUGH IT HAPPENS ALL THE TIME. | Crash: No Fire: No | Unknown |
| Mar 2021 | STRUCTURE | RIGHT HAND LATCH FOR SOFT TOP RELEASES ONCE YOU PASS A SEMI TRUCK WHEN YOU ARE DOING OVER 70MPH OR HIT A BUMP IN THE ROAD TRAVELING INTO THE WIND. | Crash: No Fire: No | 1,750 |
| Mar 2021 | STEERING | UP TO 2 INCHES OF PLAY IN STEERING CAUSING THE VEHICLE TO WANDER AND REQUIRES CONSTANT CORRECTION TO KEEP STRAIGHT | Crash: No Fire: No | 100 |
| Feb 2021 | POWER TRAIN | BRAND NEW JLUR FIRST ROAD TRIP, GOT LESS THEN 500 MILES OUT OF CO INTO HAYS,KS. VEHICLES HAS LEES THEN 5000 MILES, WAS PASSING A VEHICLE AT 68 MPH. LOST ALL FORWARD GEARS, GOT A CODE FOR VALVE BODY SILENOID HIGH VOLTAGE. JEEPCARES DID NOTHING FOR A TOW. IT'S A LITTLE SAD YOU PAY $55,000+ FOR A VEHICLE, JUST TO HAVE A VEHICLE SIT IN THE SHOP WITH NO LOANER. TRANSMISSION IS ON A 2 MONTH BACK ORDER. WORD OF ADVICE STAY AWAY FROM ANY THE NEW JL/JT MODEL JEEPS. | Crash: No Fire: No | 5,000 |
| Feb 2021 | VISIBILITY/WIPER | THE WINDSHIELD DEFROSTER DOESN'T REACH THE OUTER PORTIONS OF THE WINDSHIELD WHICH RESULTS IN DANGEROUS DRIVING CONDITIONS IN COLD WEATHER. I HAVE TO TURN THE HEAT ALL THE WAY ON HIGH AND THE FAN ALL THE WAY UP TO THE POINT WHERE IT IS HURTING MY EYES AND IT STILL DOESN'T PREVENT ICE ON THE LEFT AND RIGHT SIDES. I HAVE TO LEAN TO THE RIGHT TO SEE THROUGH MY WINDSHIELD. THIS HAPPENS WHILE SITTING STILL, DRIVING, ETC. IT HAPPENS ANYTIME THE WEATHER IS BELOW FREEZING AND THERE ARE WET CONDITIONS | Crash: No Fire: No | 1 |
| Feb 2021 | STEERING,SUSPENSION | MY VEHICLE IS NOT SUBJECT TO THE SAME RECALL AS OTHER JEEPS BUT HAS THE SAME STEERING VIBRATION DAMPENER DEFECT. AFTER HITTING A BRIDGE SEAM ACROSS THE HIGHWAY OR A POTHOLE THE WHEEL AND STEERING COLUMN SHAKE UNCONTROLLABLY FORCING ME TO SLOW AND ATTEMPT TO GET OFF THE HIGHWAY. | Crash: No Fire: No | 8,000 |
| Feb 2021 | STEERING | MY 2020 JEEP WRANGLER JLUR HAS A DEAD SPOT IN THE STEERING WHEEL THAT IS ABOUT 1.5 TO 2 INCHES OF STEERING TURN WITH NO RESPONSE. IT IS VERY HARD TO KEEP IT FROM OVER STEERING ESPECIALLY AT SPEEDS MORE THAN 50 MPH. I HAVE TO CONSTANTLY MAKE MICRO-ADJUSTMENTS TO KEEP IT IN MY LANE. WHEN LARGE TRUCKS LIKE 18 WHEELERS PASS ME IT GETS VERY DICEY. I'VE GOTTEN SCARED TO DRIVE ON THE FREEWAY WITH MY JEEP NOW. THERE IS NO EXCUSE AT ALL FOR A VEHICLE TO DRIVE THIS POORLY. I PAID NEARLY $60K FOR THIS CAR AND IT ONLY HAS 5,000 MILES ON IT THUS FAR. THE PROBLEM STARTED AT ABOUT 2,700 MILES. I HAVEN'T EVEN HAD MY FIRST OIL CHANGE YET. I HAVE HEARD MANY OTHERS WITH JL'S HAVING THE SAME PROBLEM. FCA NEEDS TO RECALL THE STEERING ON JL WRANGLERS BEFORE PEOPLE GET INJURED OR DIE FROM THIS STEERING ISSUE. IT'S NOT SAFE!! | Crash: No Fire: No | 2,700 |
| Feb 2021 | STEERING | I PURCHASED THE JEEP 7/4/2020 NEW OFF THE LOT WITH 9 MILES ON IT. I NOTICED RIGHT AWAY DRIVING HOME THAT THE CAR WANDERED A LOT AND I SPENT A LOT OF TIME CORRECTING THE STEERING TO STAY IN THE LANES. IT WAS SCARY. I HAD EVEN MORE DIFFICULTY ON THE BACK ROADS HERE IN NORTH CAROLINA AND ESPECIALLY ON THE FREEWAY WITH ANY KIND OF WIND. I SPENT A LOT OF TIME ON THE JEEP BOARDS AND FOUND THE TSB BULLETIN THAT CAME OUT ABOUT THE REPLACEMENT OF THE ALUMINUM STEERING BOX WITH 2 SCREWS WITH THE STEEL STEERING BOX WITH THE 4 SCREWS. I TOOK IT IN THE BEGINNING OF SEPTEMBER AND THE BOX ARRIVED MID-OCTOBER DUE TO THE BACKLOG. IT WAS INSTALLED BUT IT MADE LITTLE DIFFERENCE. I HAD OTHER WARRANTY ISSUES WITH THE JEEP AND CONTINUED TO ASK EACH TIME I WENT IN AND WAS TOLD THAT'S JUST JEEPS AND THERE IS NOTHING THEY COULD DO. I HAD AN OLDER JEEP AS A RENTAL FOR A WHOLE WEEK AND IT DIDN'T HAVE THIS STEERING ISSUE. I TOOK IT TO ANOTHER DEALERSHIP WHO COMPARED THE NOTES OF WHAT WAS DONE AND CONFIRMED THERE WAS NOTHING MORE THEY COULD DO AS PROTOCOL WAS FOLLOWED. THE CAR IS DANGEROUS. I CAN'T LET MY KIDS DRIVE IT AS IT IS REALLY ONLY FOR AN ADVANCED DRIVER WHO CAN DEAL WITH THE CONSTANT WANDERING IN AND OUT OF THE LANES. I HAVE A VIDEO I CAN SUBMIT BUT IT LOOKS LIKE MOV FILES ARE NOT ACCEPTED. PLEASE ADVISE IF YOU WANT A COPY OF THE MOVIE AFTER THE STEERING BOX REPLACEMENT. | Crash: No Fire: No | 9 |
| Jan 2021 | STEERING | THE JEEP WANDERS SO I HAVE TO CONSTANTLY CORRECT STEERING ALSO IT PULLS TO THE RIGHT AND DARTS BACK AND FORTH WEN IM PASSING OTHER CARS OR ON WINDY DAYS I DON'T FEEL SAFE DRIVING IT MY WIFE WONT DRIVE IT AT ALL I EVEN GOT A FOR WEEL ALIGNMENT IT DIDN'T HELP THE PROBLEM THEY NEED TO FIX THIS PROBLEM | Crash: No Fire: No | 6,500 |
| Jan 2021 | STEERING | WHILE DRIVING ON HWY 65 MPH, I NOTICED MY STEERING GETTING HARD TO CONTROL, I THEN REALIZED THAT IT WAS LOCKED IN THE STRAIGHT FORWARD POSITION, AFTER A FEW SECONDS OF FORCEFULLY TRYING TO TURN THE WHEEL IT FINALLY BROKE FREE, I EXITED THE HWY AND WENT STRAIGHT TO THE HOUSE. THIS IS THE 3RD TIME. QUIT SCARRY IN TRAFFIC I MUST SAY. IT DOES DRIVE NORMAL NOW, BUT I DON'T KNOW IF IT WILL HAPPEN AGAIN. | Crash: No Fire: No | 17,400 |
| Jan 2021 | STEERING | VEHICLE SHAKES VIOLENTLY WHEN DRIVEN AT SPEEDS OVER 50 MPH CAUSING LOSS OF STEERING CONTROL. EACH INSTANCE REQUIRES IMMEDIATE STOPPAGE OF VEHICLE AND THE NEED TO SEEK EMERGENCY ROAD SIDE AREA TO PULL OVER ONTO FOR SAFETY. THIS FRIGHTENING EFFECT OCCURS INTERMITTENTLY AND WITHOUT WARNING. | Crash: No Fire: No | 4,000 |
| Dec 2020 | VISIBILITY/WIPER | FRONT WINDSHIELD FAILS TO DEFROST DURING COLD DRIVING CONDITIONS, ALLOWING SNOW/ICE TO BUILD UP, DIRECTLY IMPACTING THE DRIVER'S ABILITY TO SEE CLEARLY OUT THE FRONT WINDSHIELD. VEHICLE WAS IN MOTION, BUT HAS ALSO HAPPENED WHEN PARKED WAITING TO TRY AND DEFROST SO I COULD SEE CLEARLY OUT OF THE FRONT WINDSHIELD. DEFROSTER, ON HIGH FULL HEAT DOES NOT REACH THE LEFT AND RIGHT PORTIONS OF THE WINDSHIELD. | Crash: No Fire: No | 5,500 |
| Dec 2020 | VISIBILITY/WIPER | WHILE THE JEEP HAS DEFROST VENTS ACROSS THE WHOLE WINDSHIELD, IT ONLY BLOWS HOT AIR FROM THE CENTER, LEANING THE SIDES OF THE WINDSHIELD TO COLLECT SNOW AND ICE, EVEN WITH DEFROST ON ITS HIGHEST SETTING. | Crash: No Fire: No | Unknown |
| Dec 2020 | STEERING | MY JEEP IS ALL OVER THE ROAD, I CAN HARDLY KEEP IT BETWEEN THE LINES. IT ZIGS, IT ZAGS, THE STEERING WHEEL HAS A 30 DEGREE DEAD SPOT. I TOOK IT IN TO THE DEALER AND THEY CLAIMED THEY REPLACED MY STEERING BOX. THAT DID NOTHING TO FIX THE PROBLEM. THIS JEEP IS DANGEROUS! | Crash: No Fire: No | 2,800 |
| Dec 2020 | STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM | 8 SPD TRANSMISSION CONTINUOUSLY UP AN DOWN SHIFTING AT HIGHWAY 5TH6TH7ENTH GEAR MAYBE 8TH AND CITY DRIVING VERY DANGEROUS IN ROUNDABOUTS . NO DECELERATION DOWNSHIFT UNTIL 2ND GEAR SLAM YOU INTO THE DASHBOARD .STAYS IN GEAR AT STOP HAVE PUT IN NEUTRAL . POORR FUEL MILEAGE 13-14MPG HIGHWAY 12-14MPG CITY. STEERING LOTS LANE WONDERING CONTINUOUSLY STEERING EASY-TO-CROSS LANES ON CURVES IF TIRE HITS GROVE IN ROAD MAY SHOOT IN OTHER LANE. DEALERSHIP SAID THAT'S NORMAL | Crash: No Fire: No | 100 |
| Dec 2020 | STEERING | WHEN DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE WANDERS EXCESSIVELY SIDE TO SIDE OFTEN EXCEEDING LANE LINES. IT IS EXTREMELY DIFFICULT TO MAINTAIN LANE OF TRAVEL AT ANY SPEED OVER 30 MPH. THERE ARE INCHES OF PLAY IN THE STEERING WHEEL ROTATION. WHEN BRAKING HARD THE VEHICLE PULLS HARD TO ONE DIRECTION EITHER LEFT OR RIGHT. THE VEHICLE IS A BRAND NEW 2020 WITH LESS THAN 5,000 MILES. TOOK THE VEHICLE IN TO HAVE IT CHECKED. SERVICE DEPARTMENT SAID THEY ORDERED A NEW STEERING GEARBOX. | Crash: No Fire: No | 4,600 |
| Dec 2020 | STEERING | VERY LOOSE STEERING FROM FACTORY, WITH ORIGINAL AE STEERING BOX. HAD THE RECENT TSB DONE THAT REPLACED WITH AA (BLACK) VERSION OF BOX AND STEERING IS STILL LOOSE, A LOT OF FREEPLAY AND VEHICLE WANDERS AT SPEEDS ABOVE 40. STILL DANGEROUS. | Crash: No Fire: No | 4,000 |
| Dec 2020 | SEATS | AS I MOVED THE PASSENGER SEAT FORWARD TO ALLOW ACCESS TO THE BACKSEAT I HEARD PLASTIC BREAK. THE SEAT WILL NOT GO BACK IN IT'S UP RIGHT AND LOCKED POSITION. THE SEAT MOVES FREELY FORWARD WHEN BREAKING AND BACKWARDS WHEN ACCELERATING. THE VEHICLE IS UNDER WARRANTY AND I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE TO ORDER THE SEAT BRACKET IN ORDER TO FIX IT. I CANNOT UTILIZE MY VEHICLE TO TRANSPORT ANYBODY BECAUSE OF IT BEING A SAFETY RISK TO ANY PASSENGER AS WELL AS MYSELF DO TO THE SEAT NOT BEING ABLE TO PERFORM ACCURATE SIDE AIRBAG PROTECTION. | Crash: No Fire: No | 4,919 |
| Nov 2020 | STEERING | EXCESSIVE PLAY IN STEERING WHEEL WHICH RESULTS IN CONSTANT STEERING CORRECTION TO STAY IN THE LANE. THERE IS AN UNRESPONSIVE DEAD ZONE OF SEVERAL INCHES ALLOWING THE JEEP TO WANDER FROM LEFT TO RIGHT. THIS ISSUE OCCURS AT LOW AND HIGH SPEEDS BOTH ON HIGHWAYS AND SECONDARY ROADS MAKING THE JEEP WRANGLER DIFFICULT TO CONTROL. WHILE FOLLOWING BEHIND THE JEEP WRANGLER ON A HIGHWAY, IT APPEARS AS IF THE DRIVER IS EITHER DISTRACTED OR INTOXICATED AS THE JEEP WANDERS IN AND SOMETIMES OUT OF THE LANE MAKING IT A HAZARD. | Crash: No Fire: No | 50 |
| Nov 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I PURCHASED THIS VEHICLE ON 30 OCTOBER 2020. I DROVE FOR 38 MILES TOTAL. ON NOVEMBER 1ST AT APPROXIMATELY 02|:30 A.M. THE VEHICLE CAUGHT AFTER BEING PARKED FOR MORE THAN 15 HOURS. TOTAL MILEAGE ON THE VEHICLE 131 MILES. | Crash: No Fire: Yes | 131 |
| Nov 2020 | STEERING | THE VEHICLE "WANDERS" IN ITS LANE. DRIVING AT ANY SPEED ABOVE APPROX. 30 MPH. REQUIRES FULL ATTENTION TO STAY IN LANE, HIGHER SPEED HIGHWAY CORNER ARE EXHAUSTING & FEELS DANGEROUS. | Crash: No Fire: No | 300 |
| Nov 2020 | STEERING | THIS IS A 2020 VEHICLE YOU CAN NOT DRIVE SAFELY ON THE HIGHWAY. THE PLAY IN THE STEERING WHEEL MAKES CONTROLLING THIS VEHICLE AT LOW SPEEDS CHALLENGING BUT AT SPEEDS ABOVE 55 MPH IT IS A HORROR, ESPECIALLY WHEN TRUCKS GO BY. THE DEALER SAYS IT IS A PROBLEM BUT NO FIX HAS BEEN ISSUED. ONCE SOMEONE IS KILLED MAYBE THEY WILL FIX THIS. IF I KNEW ABOUT THIS ISSUE I WOULD NEVER HAVE PURCHASED IT AS IT PUTS MY FAMILY AT RISK FROM AN ACCIDENT. PLEASE HELP WITH THIS BEFORE SOMEONE IS KILLED | Crash: No Fire: No | 150 |
| Nov 2020 | STEERING | THE STEERING IS ALL OVER THE PLACE , CANNOT KEEP THE JEEP IN BETWEEN THE LINES FOR NOTHING | Crash: No Fire: No | 10 |
| Oct 2020 | STEERING | THE DAY MY HUSBAND PURCHASED THIS VEHICLE FOR ME, I DROVE DOWN TO MY HOUSE ON A HIGHWAY (SPEED LIMIT WAS 55 MPH), I NOTICED STEERING WHEEL STARTS WOBBLING AT A SPEED OF 50-55 MPH, IT WOBBLED MORE GOING AROUND THE CURB, IT REALLY SCARED ME SO I HAD TO STOP THE CAR AND ASK MY HUSBAND TO DRIVE AND SEE WHAT HIS OPINION ON THE LOOSE STEERING WHEEL. HE SAID HE FELT THE SAME WOBBLE AS I DID AND CALLED THE SALES PERSON TO HAVE THEIR SERVICE DEPARTMENT CHECK IT OUT. THIS VEHICLE IS DOING SAME THINGS THAT IT HAD DESCRIBED IN THE DEATH WOBBLE CLASS ACTION LAWSUIT. THIS IS BRAND NEW 2020 JEEP WRANGLER RUBICON, THEIR TOP OF THE LINE JEEP. TWO DAYS LATER, MY CAR WAS IN THE SHOP, THEY CHECKED IT OUT AND SAID STEERING WHEEL WAS DEFECTIVE AND NEEDED TO ORDER THE PART WHICH WAS NOT AVAILABLE UNTIL NOVEMBER AND GAVE ME A NUMBER TO CALL THE CHRYSLER PARTS DEPARTMENT FOR SPEEDY DELIVERY ON THE PART. THE CASE MANAGER SAID PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER NO MATTER WHO CALLED BECAUSE THEY HAVE A LOT OF PEOPLE WAITING ON THIS PART(A NEW STEERING GEAR). THE MANUFACTURER KNEW THAT THEY WERE PUTTING OUT VEHICLES WITH DEFECTIVE PARTS AND DEALER KNEW THAT THIS VEHICLE HAD THE BAD PARTS SINCE IT WAS IN THEIR TBS BUT THEY STILL SELLING THESE VEHICLES ON THEIR CAR LOT. SINCE THEN, THEY GOT THE NEW PART AND REPLACED IT BUT STILL HAD THE SAME WOBBLY STEERING WHEEL, VERY SCARY FEELING. I HAVE THE DETAILED NOTES ON WHAT HAS HAPPENED WITH THIS VEHICLE. MY HUSBAND PURCHASED THIS VEHICLE WITH 575 MILES ON IT. | Crash: No Fire: No | 585 |
| Oct 2020 | STEERING | WHEN THE VEHICLE IS IN MOTION THERE IS A NOTICEABLE AMOUNT OF PLAY IN THE STEERING. SO MUCH AS AN INCH OR MORE TO EITHER SIDE OF 12 O'CLOCK. IT IS NERVE WRACKING WHEN DRIVING AT HIGHWAY SPEEDS. THE STEERING WHEEL KEEPS SEE-SAWING BACK AND FORTH. I'VE HAD IT TO THE DEALER WHERE PURCHASED THREE TIMES FOR THIS PROBLEM. THERE IS A SERVICE BULLETIN OUT REGARDING THE STEERING GEAR BOX. THE DEALER INSTALLED THE PARTS THAT NEEDED REPLACING. THIS DID NOT CORRECT THE PROBLEM. THEY STATE THAT THIS IS NORMAL FOR THE JEEP WRANGLER. BELIEVING THAT IT IS NOT NORMAL I TOOK IT TO ANOTHER DEALER. I RECEIVED THE SAME RESPONSE, IT CANNOT BE ADJUSTED OR CORRECTED IN ANY WAY. AGAIN THEY STATED THAT THIS IS NORMAL FOR THE WRANGLER. I HAVE REPAIR INVOICES, BUT DO NOT KNOW HOW TO UPLOAD THEM. FROM INQUIRING ON THE INTERNET ABOUT THE PROBLEM I SEE THAT THERE QUITE A FEW BLOGS THAT PEOPLE HAVE WRITTEN IN REGARDING THE SAME PROBLEM. | Crash: No Fire: No | Unknown |