Complaint volume
595 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
595 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
595 Total complaints
16 Crash reports
12 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 12 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 208 complaints, with an average reported failure mileage of 20,586 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
12 Fire
6 Injury
0 Fatality
13 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 165
ELECTRICAL SYSTEM 117
POWER TRAIN 30
UNKNOWN OR OTHER 30
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 22
FUEL/PROPULSION SYSTEM 17
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
595 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2022 | POWER TRAIN | I have a 2020 JL Rubicon with manual transmission and 15,970 miles on the vehicle. I have taken it into my local dealer twice for clutch recall issues, the latest in November 2021. 3 weeks later my clutch failed in the middle of a 5 lane highway; there was a terrible grinding noise and a burning smell and the vehicle came to a halt within 30 seconds. I was extremely lucky to be able to get over to the shoulder before it died in the middle of the highway. I had the vehicle towed to the nearest dealer and they say the clutch failed due to user error and I need to pay $4500 for repair. I opened a case and it was summarily closed one day later, with FCA providing the same user error answer based on the notes from the dealership. The issue with the manual transmission in this model is well known, as any search of Jeep forums will tell you, and FCA has consistently denied any responsibility. | Crash: No Fire: No | Unknown |
| Jan 2022 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 21V665000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Dec 2021 | STEERING,SUSPENSION | a safety issue that has been termed the Jeep "death wobble" has occurred numerous times over the past 6 months . When a bump or pothole is confronted , there is a violent shaking of the steering wheel and front end and it takes anywhere from 5-15 seconds to resume control of the vehicle . This usually occurs at a speed of 55-65 miles per hour . control of the vehicle is virtually impossible when this occurs and only resumes stability when speed of the vehicle declines. Three repairs have been attempted to correct the issue , with genuine Chrysler parts used , but to no avail. This safety issue and dangerous condition has been documented with Chrysler since 2010 and there are 2 class action lawsuits still in place vs. Chrysler, the most recent being one regarding 2018-2020 jeep wranglers , filed in California. | Crash: No Fire: No | Unknown |
| Dec 2021 | STEERING | Southbound on I75 in Tipp City, Ohio it was windy 15 -20 mph. Driving in right lane, experienced a burst of wind which placed me into the middle lane, fortunately no vehicle occupied this immediate lane. Vehicles forward of me showed no signs of being effected by the wind, very fortunate no one had been beside me. This is not the first time similar loss of control has happened, I’m almost afraid to drive this Jeep on highways at this point. In-town, Jeep needs constant input to keep in lane, wanders constantly. | Crash: No Fire: No | Unknown |
| Dec 2021 | VEHICLE SPEED CONTROL | Driving on the interstate with cruise control set at 79 mph (dash has digital indicator of cruise control speed, as well) and the vehicle kept accelerating upwards of 90 mph without touching the buttons or gas. Then speed would drop/deceleration would occur intermittently going down as much as 9 mph before I stopped cruise control. I had to pull the vehicle off the interstate, turn it off and back on to enable cruise control to safely function again. | Crash: No Fire: No | Unknown |
| Dec 2021 | EXTERIOR LIGHTING | When driving at below freezing temperatures at night during snow storms, snow/ice will accumulate on and completely cover the headlight lenses rendering the headlights unusable. This is a problem primarily for vehicles with LED headlights. The problem happens on both the primary headlights and the fog lights | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER | While driving at highway speed into sun glare, the driver’s side sunvisor spontaneously detached from the support arm, fell down , and obstructed my view causing me to take emergency action to regain full traffic / road vision. I safely pulled to side of the road. No collisions or injury occurred but this could have easily resulted in a crash. Further inspection showed the plastic snapped allowing the visor arm to detach from its mount on the windshield frame causing it to fall into field of view. Unquestionably a safety concern and a design flaw. | Crash: No Fire: No | Unknown |
| Nov 2021 | UNKNOWN OR OTHER,VISIBILITY/WIPER | I was driving down the interstate and the sun visor fell and obstructed my view. I had to manipulate it back to the clip to get it to stay out of my way, all while driving at high speeds and in traffic. Doing an online search I see where the visor is defective in many of these vehicles. Luckily I wasn't involved in an accident, but the potential was there as the visor broke and dangled in my view of the road at Interstate speeds. I found this image and mine looks the same. https://www.jlwranglerforums.com/forum/attachments/20190914_175938-jpg.228307/ | Crash: No Fire: No | Unknown |
| Nov 2021 | STEERING | Violent shaking (Jeep Death Wobble) when vehicle is going 45+MPH and hits uneven uneven, rough road. A little bump will result in the front wheels and whole steering column to uncontrollably shake and can only be stopped by coming to a stop. | Crash: No Fire: No | Unknown |
| Nov 2021 | FUEL/PROPULSION SYSTEM | There is fuel smell inside and outside of vehicle as fuel is leaking. it's getting worse day by day putting myself & passengers at risk and vehicle catching fire. I've shown it to the dealer but they have not done anything about it as yet for the past 2 months. | Crash: No Fire: No | Unknown |
| Oct 2021 | SEATS | As I moved the passenger seat forward to allow access to the backseat I heard plastic break. The seat will not go back in it's up right and locked position. The seat could move freely forward when breaking and backwards when accelerating. The vehicle is under warranty and I took it to the dealership and they told me they have to order the seat bracket in order to fix it and that would take 4 to 5 weeks at the earliest. This vehicle is unsafe to drive in this condition and others should be warned of these defective plastic parts used in the seat. I cannot utilize my vehicle to transport anybody because of it being a safety risk to any passenger as well as myself do to the seat not being able to perform accurate side airbag protection. This same problem has been reported by other people on Jeep Forms. I just spoke to Jeep Parts manager to find out when my part will be available and she said there is a backlog of over 85 customers with Jeeps with the identical problem and the parts are not currently available so this is NOT an isolated issue and IS NOT BEING REMEDIED QUICKLY TO PRECLUDE A SERIOUS INJURY. | Crash: No Fire: No | Unknown |
| Oct 2021 | UNKNOWN OR OTHER | On 7-13-21 rear defroster for the jeep wrangler sport hardtop rear windshield was repaired at Larry H. Miller chrysler/jeep/dodge at 8528 Lomas blvd ne, Albuquerque NM 87110. On 10-1-21, I used the rear defroster for the first time since repaired. 5 minutes into my commute to work, rear windshield shattered while driving. Luckily it did not cause an accident. I could smell something burning and remaining glass was hot to the touch. There were no pedestrians or vehicles nearby. There were no signs of any external projectile causing the shattered glass. Took to dealership where they refused to cover under warranty and would not admit that the defroster was responsible. In fact, they say it is impossible the defroster could cause that. Checking online, it appears that it is not only possible, but pretty common. I believe fiat/chrysler is intentionally trying to cover up this problem. Luckily there was no accident and no one was hurt in this instance. | Crash: No Fire: No | Unknown |
| Oct 2021 | ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION | *Radio, navigation / all sound loss (intermittently) *Radio freezes as well as display (intermittently) *Blind spot warning - beeps at inappropriate times for example when 2 lanes turn left it beeps making you think you are going to hit someone *Back-up Camera - freezes on screen and/or turns black *climate control - does not remain on the setting you put it on *bluetooth - randomly begins to play something when it should not *vehicle is turned off, door closed and locked, but radio will remain on and continue to play in vehicle. All of these things cause immense distraction and pose great danger to a driver as well as other drivers on the road. This vehicle had a little over 4,000 miles on it when I purchased it. Purchased dec 2020 and Uconnect replaced by dealer early 2021. The same issues are occurring with the replacement system. Took jeep in today, on 10/4/2021 and they say they have ordered another Uconnect system however, I doubt it will fix these issues. Very disappointed in this vehicle for it to be such an expensive purchase. | Crash: No Fire: No | Unknown |
| Sep 2021 | UNKNOWN OR OTHER | The sun visor broke and fell down blocking my visibility which almost resulted in an accident. The part has been on order through my local dealer, Milosch Jeep, for over a month. This is my second jeep that this has happened to. | Crash: No Fire: No | Unknown |
| Sep 2021 | STEERING | The Jeep wanders across the road when on the highway. It is extremely susceptible to road dips, lines, and other highway like surface deviations. The Jeep will be pulled rather violently from side to side when large trucks pass by. The issue is the steering will not easily correct the direction of the Jeep as it has a large dead spot (2 inches) in the middle of the steering circle. This is my 3rd Jeep and 4th solid axle automobile and I have never had this experience with any of the other autos I have owned. | Crash: No Fire: No | Unknown |
| Sep 2021 | UNKNOWN OR OTHER | Vehicle was taken to a local repair shop after hearing an occasional clicking sound on the front passenger side. After inspection the mechanic determined the weld connecting the control arm to the chassis had failed. If the pieces had completely separated at a high enough speed, serious injury could have resulted. | Crash: No Fire: No | Unknown |
| Sep 2021 | STEERING | Same problem as other Jeeps. Seems like any time driving over 50mph and hit some type of bump/hole, big or small, my steering wheel shakes violently. All 3 times this has happen, I had to exit to the emergency lane/reduce speed below 15mph in order to get the Jeep back under control. I tool Jeep in and all they did was align the front end. Since then, the problem is still occurring. The Jeep is back at the dealership now. It has less than 11500 miles since I bought it in 09/2020. I see there was a recall of this type of vehicle, but mind was not included. The problem seems to include my Jeep which was not in the recall. I am hoping something can be done to correct the problem since it is still on going and the dealership can not fix it. | Crash: No Fire: No | Unknown |
| Sep 2021 | STEERING | Vehicle is always in need of correction while driving at higher speeds, will not stay in lane. Excessive play in steering wheel. Steering wheel will not return to center after turns. I have had this in the shop on numerous occasions for a fix, and no fix to this day. | Crash: No Fire: No | Unknown |
| Aug 2021 | STEERING | I bought this 2020 Wrangler Unlimited Rubicon as a factory order, assembled in August 2019, delivered in September 2019. Since I got it, it has had incredibly loose steering. I was assured by the dealer this was standard. I previously owned a 2016 Jeep Wrangler (previous generation) that did not have the same looseness in steering. At my dealer's recommendation, I purchased and had them install a new steering stabilizer ($250) and upgraded control arms ($400). This helped the handling of the vehicle but did not improve the steering. I recently had the TSB 08-074-20 performed which replaced the steering gear box. It did not improve the steering at all and it continues to be loose. I can turn the steering wheel from 10 oclock to 2oclock and the wheels do not turn at all. This makes it incredibly difficult to drive, especially at high speed. I do not feel safe driving this vehicle above 55mph, especially around curves on the highway. | Crash: No Fire: No | Unknown |
| Aug 2021 | STEERING | While driving at around 30mph on a winding hill the steering locked forcing a crash into a guard rail. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Aug 2021 | POWER TRAIN | This started in May. The rear locker light came on by it self while driving, and at one point, service locker light was also lit up. I wanted to make the appointment but the light went out so I continued driving. In June, It came back on so I made an appointment with the dealer who was not able to get me in. The dealer kept the car for almost 2 weeks, changed a part and sent me home. As I was driving home from the dealership, the light came back on. If the axle is locked at a high speed(which is for off road, low speed only) this could potentially damage the rear axle differential and have catastrophic failure, which could lead to a crash. This issue is occuring at random. | Crash: No Fire: No | Unknown |
| Jul 2021 | UNKNOWN OR OTHER | driver side sun visor, moving from the frontal position to the side position fell out and jammed between the brake and the gas petal. Falling out caused me to swerve and i was unable to apply the brake. | Crash: No Fire: No | Unknown |
| Jul 2021 | UNKNOWN OR OTHER | When in the automatic shut off mode, the car will lurch forward forcefully when trying to park. The vehicle will jump the cement parking barriers and can cause the vehicle to hit what is beyond the barrier, such as the wall of the building beyond the barrier. | Crash: Yes Fire: No Towed | Unknown |
| Jun 2021 | POWER TRAIN | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA campaign number: 21V028000 (Power Train) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact they do not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Jun 2021 | STEERING | A bunch of lights started to pop on my dashboard and said things like Service Airbag System, Service Shifter, Traction Control On while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened AGAIN while I was on a 1 way street. It was INCREDIBLY dangerous, because it happened right before I had to go up an S curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times. | Crash: No Fire: No | Unknown |