Complaint volume
595 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
595 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
595 Total complaints
16 Crash reports
12 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 12 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 208 complaints, with an average reported failure mileage of 20,586 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
12 Fire
6 Injury
0 Fatality
13 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 165
ELECTRICAL SYSTEM 117
POWER TRAIN 30
UNKNOWN OR OTHER 30
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 22
FUEL/PROPULSION SYSTEM 17
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
595 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2020 | STEERING | DRIVING FULLY STOCK AT SPEEDS NEAR 60 MPH ON HIGHWAYS, CAR SEEMS TO WANT TO STEER DANGEROUSLY EITHER RIGHT OR LEFT & THE PLAY IN THE STEERING GREATLY INCREASES & NEEDS SOME CORRECTION TO AVOID LIKELY COLLISIONS. *TR | Crash: No Fire: No | 325 |
| Jun 2020 | STEERING | THE JEEP IS EXTREMELY HARD TO KEEP ON THE ROAD. IT IS ALL OVER THE PLACE. WAY TO MUCH PLAY IN THE WHEEL. IT IS VERY CHALLENGING TO KEEP THE JEEP ON THE RIGHT IF THE ROAD AND BETWEEN THE LINES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | THE JEEP CANNOT STAY STRAIGHT. I NEEDS CONSTANT ADJUST TO KEEP IT IN THE LANE. THE PROBLEM GETS WORSE AS THE SPEED INCREASES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING,SUSPENSION | 2020 JL WRANGLER UNLIMITED. STOCK WRANGLER WITHOUT MODIFICATIONS WITH LESS THAN 1K MILES, IN SHOP 3 TIMES FOR SAME ISSUE. THE JEEP HAS EXCESSIVE STEERING OVER 3 INCHES OF PLAY IN STEERING WHEEL BEFORE TIRES MOVE. THE STEERING ALSO WANDERS ALL OVER THE LANE AND EXTREMELY DIFFICULT TO KEEP IN LANE WITH HANDS AT 10 AND 2 ON STEERING WHEEL. MY JEEP ALSO HAS A STEERING BOX THAT SEPARATES FROM FRAME WHEN TURNING WHEEL. THERE IS AN AFTERMARKET COMPANY WHO CLAIMS TO HAVE FIXED THE BOX SEPARATION ISSUE. THEY HAVE SOLD THOUSANDS OF UNITS AND HAVE THOUSANDS ON BACKORDER. YOU HAVE TO ASK WHY IS THIS SUCH A NICHE FIX FOR GLARING FACTORY ISSUE. MY STEERING BOX WAS REPLACED AND FOX 2.0 STEERING STABILIZER WAS TRIED AND FAILED TO FIX. THE DEALERS ARE HELPLESS NOT HOPELESS. THE DEALERS KNOW ITS AN ISSUE AND WANT TO FIX AND JEEP IS AWARE OF ISSUE BASED ON NUMBER OF COMPLAINTS ON THIS SITE AS WELL AS INTERNET FORUMS. I THINK THE ISSUE IS JEEP KNOWS IT'S A REAL PROBLEM AND CLUELESS ON HOW TO ADDRESS WITHOUT MASSIVE RECALL. HELLO CLASS ACTION ATTORNEYS. WE NEED YOU!! THE NHTSA HAS LIMITED MUSCLE TO HANDLE ISSUES WITH FCA. THIS NEEDS LITIGATION BEFORE SOMEONE DIES. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | THE JEEP WANDERS ON ROAD RIGHT TO LEFT CAN'T KEEP IT IN A STRAIGHT LINE I HAVE OWNED A 2013 JK WRANGLER AN IT DIDN'T DRIVE LIKE THE 2020 FASTER YOU GO THE WORST IT GETS CAN'T GET NEXT TO 18 WHEELER IT WILL PUSH YOU IN OTHER LANE BEFORE YOU BLINK AN EYE. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | STEERING | I BOUGHT THE 2020 JEEP WRANGLER RUBICON ECODIESEL A MONTH AGO AND FROM DAY 1 THE MINUTE I WENT ON THE FREEWAY AND DROVE ABOVE 55MPH THE CAR STARTED TO WANDER FROM SIDE TO SIDE, I CALL THIS "STEERING WHEEL WONDERING" IT IS VERY DIFFICULT TO KEEP THE CAR STRAIGHT AND REQUIRES CONSTANT FEEDBACK TO THE WHEEL. I TOOK IT TO THE DEALER AND INITIATED A CASE WITH FCA, THE DEALER DROVE TEST AND TOLD ME THAT THIS IS HOW JEEP DRIVES AND YES I NEED TO CONSTANTLY PROVIDE FEEDBACK TO THE WHEEL. FROM FCA I AM WAITING FOR A RESOLUTION. FOR $70,000 I EXPECTED A CAR THAT WILL DRIVE NORMALLY, THIS IS VERY DANGEROUS AND I AM AFRAID TO PUT MY FAMILY IN THE CAR. *TR | Crash: No Fire: No | 800 |
| Jun 2020 | STEERING | VEHICLE WANDERS WHEN DRIVING DOWN PAVED ROADS. STEERING WHEEL HAS TO BE MOVED AN EXCESSIVE AMOUNT TO KEEP VEHICLE WITHIN THE LANE. THIS COULD CAUSE THE VEHICLE TO WANDER INTO ANOTHER VEHICLE'S LANE AND CAUSE AN ACCIDENT. THIS HAPPENS ON CITY STREETS AND HIGHWAYS WHEN TRYING TO STAY IN LANE. EXHAUSTIVE TO THE DRIVER DURING LONG TRIPS. *TR | Crash: No Fire: No | 300 |
| Jun 2020 | STEERING,WHEELS | I JUST BOUGHT THE JEEP AND GOING HOME ON HIGHWAY AT SPEED OF 50-60. JEEP WAS GOING LEFT AND RIGHT (WOBBLING) AND STEERING WAS LITTLE SHAKY. I THOUGHT IT MAY BE WIND AND HOLD ON TO STEERING CAREFUL. MY WIFE WAS FOLLOWING ME IN DIFFERENT CAR AND SHE NOTICED THAT TOO. WHY I AM GOING LEFT AND RIGHT BUT STILL STAYED IN LANE. AFTER COMING HOME I DID GOOGLE SEARCH I SEE MANY REFERENCE OF "DEATH WOBBLE". I SEE JEEP KNOWS THIS ISSUE AND IT IS REALLY SAD TO SEE THIS ISSUE IN 2020. I MAY RETURN THIS VEHICLE. I AM STILL UNDER 250 MILES / 5 DAY RETURN PERIOD. I WILL TALK TO DEALER IN THE MORNING. PLEASE INVESTIGATE AND DO THE RIGHT THING. I CAN'T IMAGINE MY DAUGHTER BEHIND THE SHAKING STEERING. IT IS SO DANGEROUS. PLEASE FIX IT. | Crash: No Fire: No | 20 |
| Jun 2020 | STEERING | DRIVING AT ALL SPEEDS VEHICLE CONSTANTLY WONDERS FROM LEFT TO RIGHT SOMETIMES WHEN CORRECTING FROM ONE DIRECTION TO THE OTHER IT WILL PUT YOU IN THE OTHER LANE. VERY DANGEROUS WHEN ON TWO LANE OR UNEVEN ROAD AGAINST ONCOMING TRAFFIC. TOOK BACK TO DEALER TWICE REPLACED GEAR BOX DID NOT HELP. BOUGHT JEEP FOR MY WIFE BUT SHE WON'T DRIVE IT SAYS IT MAKES HER FEEL UNSAFE I AGREE WITH HER YOU THINK FOR 55,000 YOU COULD DRIVE YOUR VEHICLE DOWN THE ROAD IN A RELAXING STATE. *TR | Crash: No Fire: No | 500 |
| May 2020 | STEERING,UNKNOWN OR OTHER | I PURCHASED MY NEW JEEP WRANGLER 2020 UNLIMITED JUST OVER A MONTH AGO. I HAVE NOTICED THAT, WHEN DRIVING AT SPEEDS ABOVE 40MPH, THE CAR IS VERY DIFFICULT TO HANDLE AND THE CAR, AS WELL AS THE STEERING WHEEL, WANDER ALL OVER THE PLACE. WHEN DRIVING ON A HIGHWAY, I FEAR FOR MY LIFE AS THE CAR WANDERS AROUND THE LANE AND MUCH WORSE IF THERE IS A SLIGHT WIND CURRENT THAT HITS. IT IS VERY UNSTABLE AND VERY UNSAFE. I HAVE TAKEN THIS TO MY JEEP DEALER AND THEY INSIST THAT IT IS NORMAL COMPARED TO OTHER WRANGLERS THEY HAVE TESTED ON THEIR LOT. THIS IS A VERY IGNORANT RESPONSE AS IT DOES NOT SOLVE MY SPECIFIC PROBLEM. I FEAR THAT THIS WILL CAUSE A HUGE ACCIDENT ONE DAY ON THE ROADS AND BELIEVE THERE IS A FIX FOR THIS PROBLEM BUT THE DEALER DOES NOT WISH TO FIX OR REPAIR THE ISSUE. I APPRECIATE ANY HELP WITH THIS. *TR | Crash: No Fire: No | 35 |
| May 2020 | STEERING | TOOK TO DEALERSHIP TODAY BECAUSE ME AND 2 OTHER PEOPLE HAVE FELT A LOT A PLAY IN THE STEERING. THEY CHECKED IT AND SAID THERE WAS NOT A PROBLEM. THIS IS MY 3RD JEEP AND THE OTHER 2 NEVER DROVE LIKE THIS ONE! PLEASE FIX THIS PROBLEM BEFORE SOMEONE DIES! I'M WAITING TO GET PULLED OVER BECAUSE SOMEONE MIGHT THINK I'M INTOXICATED. CAN'T KEEP IT IN A STRAIGHT LINE. HELP!!!' *TR | Crash: No Fire: No | 100 |
| May 2020 | STEERING,SUSPENSION | I AM UNABLE TO MAINTAIN MY LANE AT ALL WHILE DRIVING THIS VEHICLE. IT CAN BE CONCERNING TO DRIVE LIKE THIS ESPECIALLY ON THE INTERSTATE. IF YOU GET TO CLOSE TO THE EDGE OF THE ROAD ON NON INTERSTATE ROADS IT WILL PULL YOU STRAIGHT OFF THE ROAD. *TR | Crash: No Fire: No | 100 |
| May 2020 | UNKNOWN OR OTHER | WINDSHIELD MAJOR DAMAGE FROM A SMALL INSIGNIFICANT IMPACT. *TR | Crash: No Fire: No | 185 |
| May 2020 | STEERING | I'VE HAD THE VEHICLE FOR A LITTLE OVER TWO WEEKS AND THE VEHICLE WANDERS DANGEROUSLY AT HIGHWAY SPEEDS DUE TO THE SLOP IN THE STEERING. IT ALSO LOCKS WHEN TAKING A TIGHTER TURN FROM A STARTING POSITION AND I HAVE TO FORCE IT BACK TO CENTER. *TR | Crash: No Fire: No | 150 |
| May 2020 | STEERING | MY JEEP PULLS ALL OVER THE ROAD, WOBBLING WHEEL. *TR | Crash: No Fire: No | 300 |
| May 2020 | STEERING | THE VEHICLE WANDERS, INCLUDING INTO OTHER LANES, DURING TRAVEL AT HIGHER SPEEDS. THE STEERING IS EXTRAORDINARILY LOOSE. THE VEHICLE REQUIRES CONSTANT FOCUS AND CONTINUOUS CORRECTIONS TO MAINTAIN COURSE. IT IS DANGEROUS. THE DEALERSHIP REPRESENTATIVE REMARKED THAT IT IS A KNOWN ISSUE BUT JEEP IS UNABLE TO EFFECTIVELY ADDRESS IT. *TR | Crash: No Fire: No | 300 |
| May 2020 | POWER TRAIN | I BELIEVE THE VEHICLE CLUTCH FAILED AND THE VEHICLE LOST FORWARD PROPULSION. PRIOR TO THE LOSS OF CLUTCH PRESSURE AND PROPULSION, A STRONG BURNING SMELL WAS NOTED COMING FORM THE VEHICLE, FOLLOWED BY SMOKE. THE VEHICLE WAS IN MOTION, GOING THROUGH STOP AND GO TRAFFIC, ON A CITY STREET. I BELIEVE THIS IS RELATED TO RECALL 20V124000. THE VEHICLE HAS 138 MILES ON IT AND WAS BEING DRIVEN HOME AFTER BEING PURCHASED NEW FROM THE DEALERSHIP. *TR | Crash: No Fire: No | 138 |
| May 2020 | STEERING | THE CAR WILL NOT HOLD A STRAIGHT LINE. IT DODGES AND DIVES ALL OVER THE ROAD. IF YOU ARE MAKING A SWEEPING TURN OVER 40 MPH IN EITHER DIRECTION, IT SUDDENLY DARTS IN THE DIRECTION YOU HAVE THE WHEEL TURNED WITH NO FURTHER INPUT. WHEN YOU TRY TO CORRECT BACK IT TAKES A LOT OF WHEEL MOVEMENT AND THEN IT SUDDENLY DARTS IN THE DIRECTION. IT JUST WILL NOT DRIVE STRAIGHT. YOU ARE CONSTANTLY FIGHTING TO KEEP IT BETWEEN THE LINES. YOU CAN NOT DRIVE THIS CAR FOR MORE THEN. AN HOUR OR TWO AND YOU HAVE TO STOP[ DRIVING. IT IS UNSAFE NOT ONLY TO THE DRIVER AND PASSENGERS, BUT TO ANYBODY ELSE ON THE ROAD. YOU JUST DO NOT KNOW WHAT IT IS GOING TO DO. NHTSA NEEDS TO FORCE FCA TO DO A RECALL ON THIS ISSUE AND FIX IT. THIS ISSUE MAKES THE RALPH NADER ISSUES WITH THE CHEVROLET COVER LOOK MINOR. PLEASE, PLEASE LOOK INTO THIS BEFORE SOMEBODY DIES. | Crash: No Fire: No | 700 |
| Apr 2020 | STEERING | STEERING HAS A LOT OF PLAY AND SIGNIFICANT PULLING CAUSING DRIVING FATIGUE TO KEEP JEEP ON ROAD. | Crash: No Fire: No | Unknown |
| Mar 2020 | STEERING | I HAVE HAD THIS LOOSE STEERING PROBLEM SINCE I BOUGHT MY JEEP JANUARY 30 . I HAVE TAKEN IT BACK 3 TIMES WITHOUT ANY SATISFACTORY FIX. I HAVE NOW TAKEN THE JEEP TO A DIFFERENT DEALER ON FRIDAY. THIS WILL BE THE 4TH TIME IT IS BACK AT THE JEEP DEALER I AM ALSO WORKING WITH JEEP CUSTOMER CARE WHO CANNOT RESOLVE THIS PROBLEM | Crash: No Fire: No | 65 |
| Mar 2020 | STEERING | TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. THE CONTACT STATED THAT THERE WAS A HESITATION BETWEEN WHEN THE STEERING WHEEL WAS TURNED AND THE RESPONSE FROM THE FRONT WHEELS. THE CONTACT STATED THAT THE STEERING WHEEL WAS CONSTANTLY MOVED FROM LEFT TO RIGHT TO KEEP THE VEHICLE IN A STRAIGHT LINE. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM LOCATED AT (2425 W CAMELBACK RD, PHOENIX, AZ 85015 (602) 249-1234) AND TEST DRIVEN. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200. | Crash: No Fire: No | 200 |
| Mar 2020 | STEERING | WHEN DRIVING AT HIGHWAY SPEEDS, THE VEHICLE DRIFTS ALL OVER THE ROAD. IT IS NECESSARY TO CONSTANTLY MOVE THE STEERING WHEEL LEFT AND RIGHT JUST TO STAY IN MY LANE. SEVERAL TIMES, THE VEHICLE HAS DRIFTED INTO AN ADJACENT LANE BEFORE I COULD MAKE A CORRECTION. I TOOK IT TO THE DEALER I BOUGHT IT FROM, SAFFORD CHRYSLER JEEP OF FREDERICKSBURG, VIRGINIA AND, AFTER 2 1/2 HOURS IN THE SERVICE DEPARTMENT, TOLD ME THERE IS NO PROBLEM. I KNOW THAT HUNDREDS OF JEEP WRANGLER JL OWNERS HAVE REPORTED THIS SAME PROBLEM TO NHTSA. | Crash: No Fire: No | 48 |
| Mar 2020 | STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC) | I PURCHASED THIS NEW 2020 JEEP IN DECEMBER 2019; THE JEEP NOW HAS ABOUT 800 MILES ON IT. WHEN DRIVING THE VEHICLE AT ANY SPEED THE JEEP WILL DART TO THE LEFT INTO ON-COMMING TRAFFIC WITH NO WARNING AND FOR NO APPEARANT REASON. THE FASTER THE SPEED THE MORE RADICAL THE SWERVE INTO TRAFFIC THE INCIDENT. I HAVE NOT BEEN IN ACCIDENT BUT HAD LIGHTS FLASHED, NUMEROUS HAND SIGNALS AND HORNS BLOWN AT ME IN THE JEEP FOR RECKLESS DRIVING. THE DEALERSHIP - CECIL JEEP OF BURNET TEXAS HAS VERIFIED THE PROBLEM AND IS TROUBLESHOOTING POTENTIAL ISSUES WITH A FACTORY ENGINEER. SOFTWARE AND DAMPER UPGRADES HAVE BEEN CONFIRMED PROPERLY DONE AND UP TO DATE. | Crash: No Fire: No | 300 |
| Mar 2020 | STRUCTURE | QUALITY OF THE SUSPENSION WELDS TO THE FRAME OF THE JEEP. THE DRIVERS SIDE REAR SUSPENSION BRACKET APPEARS TO HAVE QUALITY ISSUES (E.G., POROSITY, CONSISTENCY, APPEARANCE). REMOVAL OF THE BRACKET SHOWED SIGNS OF POROSITY IMPACTING THE FRAME. VEHICLE WAS STATIONARY DURING THE WORK BEING DONE ON THE JEEP OTHER WELDS ON THE FRAME AND SUSPENSION BRACKETS APPEAR TO HAVE QUALITY ISSUES | Crash: No Fire: No | Unknown |
| Mar 2020 | STEERING | VEHICLE IS A 2020 WRANGLER SAHARA. THERE IS EXCESSIVE PLAY IN THE STEERING WHEEL. SITTING STILL THERE IS ABOUT 2'-3' STEERING WHEEL MOVEMENT LEFT & RIGHT. AT HIGHWAY SPEEDS THERE IS CONSTANT STEERING WHEEL RESPONSE TO KEEP THE VEHICLE IN YOUR OWN LANE. EVEN THEN ITS WANDERING IN YOUR LANE. I HAD A 2013 WRANGLER SAHARA AND IT DIDN'T HAVE THIS ISSUE. DEALER HAS SEEN IT AND SAID EVERYTHING IS NORMAL. ACTUALLY, SAID IT'S COMPARABLE TO OTHER WRANGLERS, THEY DIDN'T SAY IT WAS NORMAL. I ASKED THEM INSTEAD OF AN IMPROVEMENT THEY MADE THEM WORSE? THEY HAD NO ANSWER. | Crash: No Fire: No | 100 |