Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2023 | STEERING | I have what they call the "Death Wobble" Jeep will not pay for the issue because I have 36,000 on 2020. I was going 70mph and hit a small bump and it started shaking my steering wheel. I had to stop for the shaking to stop. | Crash: No Fire: No | Unknown |
| Feb 2023 | STEERING,SUSPENSION,STRUCTURE | On January 2, 2023, at about 4:00 PM I encountered the ‘Death Wobble’ while driving in my 2020 Jeep Wrangler (2-door) VIN: [XXX], purchased from Dave Smith Motors, Kellogg, ID on about 7/17/2020. I was driving North on I-15 about 10 miles South of Nephi, UT. I was traveling in the left lane at Freeway speeds (75-80 mph) when the front of the vehicle commenced to shake violently. My first thought was that both front tires had blown, although I did not observe any obstacles on the wet driving lanes. My second thought was, how do I get out of these mess without causing a major accident on that very busy stretch of Freeway holiday traffic? I, of course, braked and pulled to the left in an attempt to avoid getting rear-ended and immediately encountered snow and ice on the left shoulder and then on the ground adjacent to the Freeway. I managed to get off the Freeway, but continued to fishtail, almost losing control on the snow and ice. Eventually the vehicle ended up in a sideways slide perpendicular to the Freeway with the front of the vehicle aimed at the Freeway and heavy TRAFFIC! At that point I had no control over the vehicle as it continued to slide sideways headed for a huge drainage ditch. Luckily, we stopped before the precipice. I scrambled out of the vehicle as soon as it stopped sliding to see what had happened to the front end of the Jeep. There was no obvious damage, the tires were not flat, and I couldn’t figure out what had happened. I have now received a NOTICE OF PROPOSED CLASS SETTLEMNT, that upon further research informs me that 2020 Jeep Wranglers have a manufacture defect that causes the ‘Death Wobble’ in precisely the conditions that existed with me. “…2020 Jeep Wranglers …have a front suspension steering damper defect that causes the steering wheel and front suspension of the vehicle to shake after contact with a bumpy road surface at highway speed.” I was not aware of the Manufacturer's defect. The JEEP is unsafe!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: Yes Fire: No | Unknown |
| Feb 2023 | ELECTRICAL SYSTEM | I am not clear 100 percent but the brand new car (leased) was brought in 3 separate times with electrical issues (towed twice) when it had under 20k miles on it In Jan 2023 when I was driving on a major parkway in NY the electrical system went-my steering locked up and I had to somehow get off road and onto median. I was towed to a gas station in Hempstead I believe then had to pay to town home (I forgot to call keep roadside as my sod was not working ) It is now sitting in ny in my moms driveway -I am due to return the leased card in march so I am still paying for an inoperable car I flew to FL which is where I now live and needed a car so went to Schumaker jeep in Delray I have a new jeep that appears to have failed testing (I found a piece of paper in console (vin for this new car is [XXX]) And the radio console screen and interior lights dim out of nowhere or go completely black even though radio/etc on. I’ve reported to dealers here in FL -to the Chrysler capital corporate and keep corporate phones-have 2 case numbers with no follow up. Went to a keep dealer to have diagnostic testing but looks like that didn’t really happen as I wasn’t given a sheet showing the completed testing. I’m not sure how to resolve my issues and I’m worried I’m again in an unsafe car which seems to be missing safety protections (side view mirror blind spot alerts) my 2020 keep had and def seems to have some electrical issues or has failed battery charging, I don’t know how to get help for either car and am worried I’m driving an unsafe car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Feb 2023 | SUSPENSION | Hitting a bump when greater than 50 mph the front end would begin "death wobbling". I would have to slow down and pull over to the side to prevent losing control of vehicle. Took car to shop and had front end alignment and this did not fix problem. We then took the jeep into a specialist shop and they stated that they had not seen this on a non-modified jeep but had heard that the issue was happening. A new steering stabilizer was placed and the problem has been resolved. I was contacted regarding a lawsuit and would like reimbursement for the repairs. | Crash: No Fire: No | Unknown |
| Feb 2023 | STEERING | 2020 Jeep Wrangler under warranty, vehicle is having a violent shake / wobble occurring randomly and often on curves, driving over slight bumps with speeds over 50 mph. numerous occurrences. Brought to dealer and diagnosed from dealer after inspection with steering damper not holding resistance and severely affecting stabilization. Stated this is an identified issue with certain Jeeps and they are very aware and seeing more recent problems brought in and reported . Part for fix IS NOT AVAILABLE at this time from Jeep manufacturer and owner was put on waiting list. Vehicle is dangerous and unstable to drive with no options given at this time. This is a major safety issue for myself the driver and those on the road as when this happens there is NO control of the steering mechanism. It was NOT recommended by the dealer NOR the manufacturer when I contactd JEEP corporate to park the car and not drive.Basically was told to wait and see if a fix is suggested at a later date. | Crash: No Fire: No | Unknown |
| Feb 2023 | VISIBILITY/WIPER | Sun visor broke at the point where it attaches to the roof pillar causing the visor to fall in front of my face and block my vision while driving at highway speed. | Crash: No Fire: No | Unknown |
| Feb 2023 | STEERING | The contact owns a 2020 Jeep Wrangler. The contact stated while driving 50 MPH, the service shifter warning light illuminated. The vehicle was taken to the dealer but no cause for the failure was found. On another occasion while driving 45 MPH, the vehicle lost power steering functionality with the service shifter warning light illuminated. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 35,000. | Crash: No Fire: No | 35,000 |
| Feb 2023 | STEERING,SUSPENSION | My 2020 jeep wrangler becomes hard to control when I'm driving on the highway, it seems when I hit a small.bump in the road my steering wheel shakes to the point its hard to keep my jeep under control and remain safely in the lane I'm driving in. I bought my jeep to the dealer on 02/08/23. The results indicated I need a new stabilizer. The dealer stated no current steering parts are available at this time and when I picked up my jeep the invoice stated car may not be safe. The dealer said there are so many issues with wrangler steering issues, parts are not being shipped frequently and when the part comes in (unknown date) they will call me. | Crash: No Fire: No | Unknown |
| Feb 2023 | STEERING | Death Wobble yet again. Since September 2022 I have been experiencing unprecedented steering issues with my 2020 Jeep. This issue occurs out of random where it feels like my tires shake independently from each other making a rumbling noises when driving highway speeds. I am sure it has Death Wobble. Today is the lost current incident. When I was safe to be in a stopping point I told a family member about it. This family member told me that this is a big issue that should have a recall. They suggested for me to see for any recalls about it and if not start reporting whenever these death wobbles happen again. I looked and there are no recalls for my vehicle at this time. Vehicle has been reregistered in California and originally from Texas. I have no idea of where it was manufactured information due to this. | Crash: No Fire: No | Unknown |
| Feb 2023 | STEERING | The contact owns a 2020 Jeep Wrangler. The contact stated while driving 50 MPH, the vehicle started shaking uncontrollably. There was no warning light illuminated. The vehicle was taken to the dealer, and the contact was made aware that the failure was a known failure; however, there was no recall on the VIN for the failure. The vehicle was taken to an independent mechanic and the contact was informed that the steering gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 47,000. | Crash: No Fire: No | 47,000 |
| Jan 2023 | STEERING,POWER TRAIN,ELECTRICAL SYSTEM | Check engine, ABS, Sway Bar lights came on. Service shifter and suspension warnings. Loss of power steering almost caused me to drive off road at 30 MPH. | Crash: No Fire: No | Unknown |
| Jan 2023 | FORWARD COLLISION AVOIDANCE | I was driving on the highway merging on a bridge before entering a tunnel, there was a car in from of me that was rolling slow. My Forward Collision Warning did not go off when the car was in front of me but when the car was about 3-4 car lengths away and was driving away the warning went off and the emergency automatic brake engaged and there was nothing in front of me. I was almost rear ended and could not get my Jeep to move. The automatic brake disengaged and I was then able to drive normally. | Crash: No Fire: No | Unknown |
| Jan 2023 | POWER TRAIN | I was driving my 2020 Jeep Wrangler Sahara with 34,950 miles on it on the night of 12/13/2022 along I 89 in New Hampshire at a steady 65mph in 6th gear in the far-left lane. Suddenly the tachometer started soaring towards the redline. Before it hit redline, there was an explosion underneath the Jeep. As I looked in the mirror to get to the side of the road, I saw two chunks of glowing hot metal exiting the underside. There were no warning lights or other indication of what was about to happen. I got it safely to the breakdown lane. Someone called in a small brush fire because a fire truck showed up, then a couple of State Police Troopers showed up and helped call a tow truck. It cost $350 for the tow to the nearest dealership and the Uber home. At the dealership I could see a huge crack in the transmission case. From the repair order included, there was damage to the clutch, transmission, starter, flywheel, electrical harness and main seal. I was told the faulty parts were returned to Jeep for inspection. There was a recall on the clutch pressure plate (21V-028) and the "repair" had been completed on my vehicle. The "repair" did not work and people are going to get hurt. Although no one was injured this time, this could have ended very badly if the hot metal shrapnel cut a tire or hit a car behind me. From my little bit of research, this failure is becoming quite common and many people are driving a ticking time bomb. | Crash: No Fire: Yes | Unknown |
| Jan 2023 | ENGINE | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the stuck throttle body warning light illuminated. Additionally, the vehicle stalled. The vehicle was taken to a dealer, where it was diagnosed with needing the computer to be re-flashed. The dealer replaced the brake controller and battery; however, the failure recurred, with the vehicle stalling and failing to restart. The vehicle was towed to the residence. The manufacturer was made aware of the failure. The failure mileage was 47,000. VIN tool confirms parts not available. | Crash: No Fire: No | 47,000 |
| Jan 2023 | STEERING,SUSPENSION | Driving on highway, 80 miles an hour in Southern Utah, three times I hit a normal bridge / road seam and the Jeep "Death Wobble" occurred. This is a well known thing amongst Jeep owners, but since I was a new owner I had no idea what was going on. After slowing down the wobble stopped. I thought I was going to crash. I am making an appointment with my local Jeep dealer to have it looked at. | Crash: No Fire: No | Unknown |
| Jan 2023 | STEERING,SUSPENSION | We are experiencing the "jeep death wobble" intermittently, usually at speeds 60-70 mph only happens when hitting a bump, it shakes steering wheel violently until finally slowing down to 50-55 mph. Our jeep is all stock, with standard street tires and Never been off-road. Our Jeep has 28,000 miles and is still under warranty, although warranty ending March 2023. We have had it to dealership two times already, they replaced the steering stabilizer with a BDI brand after market stabilizer (experienced death wobble on way home from dealership after this was replaced) they also checked front end alignment which had no issues. They now want to try and change tires, which through my own research do not think this will help. I am now reaching out to another local Jeep Dealership to see if they will check it out. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM | THE CAR STOPPES EVERY FEW WEEKS AND THE BATTERY NEEDS TO BE JUMPED, I TOOK IT TO GET THE BATTERY CHECKED AND NO ISSUES WITH THE BATTERY ALTERNATOR AND STARTER. | Crash: No Fire: No | Unknown |
| Dec 2022 | STEERING,SUSPENSION | Death wobbles on a stock Jeep nothing at all has been changed on this vehicle. I am unable to take this vehicle anywhere without experiencing death wobbles. Dealership will be replacing the stabilizer, but many Jeep owners are telling me that this is not a fix and more of a band aid for the problem. I am seeing this same complaint over and again in Jeep Facebook groups. The bought this vehicle brand new and do not feel safe. This is extremely concerning on the freeway as well. This happens at around 45 mph 60mph and higher, I have to slow down to a complete stop for it to stop. | Crash: No Fire: No | Unknown |
| Dec 2022 | STEERING | Loose steering and unsafe driving mannerisms secondary to poor aluminum steering gear from the factory. | Crash: No Fire: No | Unknown |
| Dec 2022 | STEERING | While highway driving, at about 50mph making a very slight curve to the right the steering wheel began to shake violently left and right making nearly impossible to steer the vehicle. This has been called the “death wobble” among many people who have had this happen. | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE | 2020 JEEP WRANGLER JL 3.6 CYLINDER IS LOOSING ENGINE COOLANT CAUSING ENGINE TO POTENTIALLY OVERHEAT. MANY FORUMS ARE REPORTING THIS AS A PROBLEM. | Crash: No Fire: No | Unknown |
| Dec 2022 | VISIBILITY/WIPER | Drivers side sun visor fell from hinge and is hanging by electrical cords. Sun visor spontaneously and repetitively smacks driver every time it drops back out of mount. Resulting in an obstruction of drivers field of view when operating vehicle. Tried to make a service appointment with several local dealerships but all advised of this issue not being a recall therefore not knowing of such problem. There are several incidents documented online in forums by other owners of the same sun visor equipment malfunctioning but no address of such issue by manufacturer. Dealerships seem to handle this issue on a case by case basis. However, sometimes the dealerships are replacing the faulty sun visor with the same faulty sun visor assembly and components - recycling the issue again as a quick fix. | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Jeep Wrangler. The contact stated while coming to a stop at a stop sign or red light, the Stop/Start feature failed to function. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that a diesel exhaust component needed to be replaced because of a leak. The vehicle was repaired; however, the failure persisted, and the contact stated that the Stop/Start feature was not displaying as active. The vehicle was then taken back to the dealer, where it was diagnosed that the auxiliary battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000. | Crash: No Fire: No | 24,000 |
| Nov 2022 | SUSPENSION | At highway speeds, when hitting a bump, the front end vibrates and becomes a unstable. The corrective action is slowing down and the speed limit, in traffic, until the vibration disappears. There's a known factory fix for this issue. The vehicle had the a new or replacement part installed during the summer. The issue appeared resolved until today (2022-11-25) when it occurred twice. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN | Shifter cables on my 2020 Jeep Wrangler have fallen off FIVE times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a Lemon Law complaint with the Jeep manufacturer. The problem has occurred FIVE times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning. | Crash: No Fire: No | Unknown |