Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2023 | STEERING | When driving on the interstate and going highway speeds, my Jeep will begin to wobble profusely and I must immediately get off the road as fast as possible to regain control. "Death wobble". All original factory parts and tires on the vehicle and this happens every time that I get on the highway and go over 55 miles per hour and hit any road defect, whether it be a bump or bridge gap. I have had the alignment checked and it does not help the problem at all. No warning lights or any type of notification other than the steering wheel beginning to shake and lose control of the front steering. | Crash: No Fire: No | Unknown |
| Jun 2023 | STEERING,ELECTRICAL SYSTEM | my jeeps (2020 4door wrangler unlimited sport JL) VIN does not come back to any recalls on the NHTSA but it has the old aluminum steering gear part# (P68250506AE) and needs to be replaced by the new part# (68507569AA) and a EHPS software eopdate per TSB 08-003-21 REV. A. some dealers are not honoring the TSB if the VIN does not come back to a recall. this issues causes unsafe steering wander and lead pull left to right. I think the dealers should be notified that there are still jeeps with the aluminum steering gear that does not show up on recalls. | Crash: No Fire: No | Unknown |
| Jun 2023 | STEERING,SUSPENSION,WHEELS | 2020 Jeep Rubicon - wife was driving 60 mph on highway, went over a small bump and the steering wheel began shaking violently causing her to lose control. She was able to gain control and get to the side of the road, almost getting hit by several vehicles. She turned the Jeep off and restarted. She began traveling again, going slower this time, and it didn't happen again for about 30 minutes. She again went over a small bump (the dividers in the road where it switches to a bridge) and it began to shake bad again. I read online that this is a known problem. This is not safe. She could have been hit, or she could have hit someone. She is so terrified, she will no longer drive the vehicle. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that upon entering the vehicle, she noticed that the auto start light was illuminated, and the vehicle failed to start. The contact stated that she noticed that during cold weather the auto start feature failed to operate as designed. The dealer was notified of the failure and the contact was informed that the feature may have drained the battery. The vehicle was taken to an undisclosed dealer where it was diagnosed that the auxiliary and core battery needed to be replaced; however, the contact stated that the auxiliary battery was replaced but the core battery was recharged. The vehicle was repaired. The contact then stated that the auto start light illuminated. The contact was then advised to drive the vehicle for a few weeks to allow the auto start light to reset. The light failed to turn off. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 30,000 | Crash: No Fire: No | 30,000 |
| May 2023 | STRUCTURE | Bubble paint appeared on all the car doors including the truck door as well as the engine door and the windshield frame driver corner. I went to south bank dealer in Ottawa and the took pictures many time and they say approved and never call. And then they say they will fix the spots only which is so weird to fix rusted bubbled paint in a new car. They should change all the doors as the metal is already damaged by rust. These cars are expensive and quality and guarantees should be provided for such vehicles. The factory should recall my car for full repaint or change color if needed on new doors and the whole car. You can go on Google and just type bubble paint on Jeep and you will see these cars are treated in the market. The company treated this car like garbage because of the paint reputation on a famous American car. I first reported to the dealer on November 2022 and then Jan or Feb 2023 ( don’t remember) My phone number is 1613-262-6661 | Crash: No Fire: No | Unknown |
| May 2023 | FUEL SYSTEM, GASOLINE,ENGINE | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| May 2023 | POWER TRAIN | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM | Jeep caught fire by passenger visor | Crash: No Fire: Yes | Unknown |
| May 2023 | ELECTRICAL SYSTEM | After having the steering damper replaced for the death wobble on my 2020 Jeep Wrangler, a week later I was driving my jeep down the road and the vehicle stalled out on me. The auto start/stop light turned on and the car stalled out in the middle of a busy roadway in drive and would not go into park. After getting it into park, several lights turned on my dash, including “service power steering” and “service electronic stability control. My shifter lights all began flashing at once and my windshield wipers began to go while they were turned off. The vehicle would also not go into N and after finally getting it into neutral, we had to hold the emergency neutral pull while steering across 4 lanes of a busy roadway. This is now the second major safety issue (1st is death wobble) i’ve had with my jeep and no recalls have been issued. My car is at 42k miles and a lease, these cars should not be having these issues so early! It has now been at Jeep for a week and they have yet to look at the vehicle and keep giving me the run down of “we haven’t been able to look at your vehicle but it doesn’t look good” Jeeps seem to have major safety issues lately. | Crash: No Fire: No | Unknown |
| May 2023 | STEERING,SUSPENSION,WHEELS | The Jeep has had a deadly death wobble. it has been awful to drive Jeep has parts on back order for 6 months. it continues to throw me off the road or into oncoming traffic. | Crash: No Fire: No | Unknown |
| May 2023 | FUEL/PROPULSION SYSTEM | I just purchased my 4th Wrangler last month from a dealership - a 2020 Certified Pre-Owned Unlimited Sport Willys 2.0L with Automatic transmission. Within the first days, I noticed odor of fuel or exhaust that would be more obvious some times than others, and not constantly strong or apparent. At first I thought maybe it was from being in garage at dealer and something on a mat, but then it continued and was more apparent if I had the windows closed and the heat on. Called the dealer two weeks ago and got an appointment to have it checked this past Friday. First I was told I’m probably not used to it if it’s my first “turbo” (which made no sense), then they came back to tell me it’s probably dirty air filters (which they should’ve checked/changed when they inspected it before selling it because it was at 31,200mi). Then they decided to take it for a ride and, lo and behold, they smelled what I have been smelling. They put it back on the lift to look again. Diagnosis: Fuel leak from the connector to the high pressure fuel line. I see there were some JLs with 2.0L manufactured the same year recalled for this, but they insisted mine wasn’t. Search online confirms it’s not included in the recall. I had no luck getting anywhere when I called Jeep customer service either. The dealer wants to charge me my extended warranty deductible when I haven’t even made my first payment on it yet. (According to vehicle records, 3 years for manufacturer warranty was up Nov 2022, and it has less than 32,500mi.) They insisted they keep it while waiting for the part for repair because it’s unsafe to drive, and put me in a rental (which they told me they didn’t have available when I asked for the appointment). I think this is clearly a safety issue consistent with other recalls for this model and should be repaired at no cost to me. Perhaps the initial recall didn’t include all the vehicles it should have. | Crash: No Fire: No | Unknown |
| May 2023 | STEERING | I was driving on highway Jan 2023 at about 75-80 mph and hit a small road imperfection in the middle lane. The Jeep started shaking uncontrollably. I had to fight to keep the car steady and thought I had blown out a tire. I was able to pull to breakdown lane and slow down and it gradually stopped shaking. The violent shaking and noise scared both me and my daughter who was a passenger. Weeks later I got a notice of a class-action lawsuit regarding this issue and the steering damper. I brought it in for service and they fixed it. However, it was NOT covered by Chrysler so I am stuck with the deductible. Disappointed in this as it was an obvious, known problem that I would consider a safety issue. A quick search of it reveals many complaints, a lawsuit, etc and yet no recourse for me. Do better Chrysler/Jeep | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN,ENGINE | Engine revved at 5000RPM would not switch from 1st gear. Now engine is showing a cylinder misfire which is moving from Cyln. 4 to Cyln 3 and so on. | Crash: No Fire: No | Unknown |
| Apr 2023 | SUSPENSION | Front suspension steering damper defect | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER | Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. THERE ARE CURRENTLY NO PARTS AVAILABLE TO FIX THIS DANGEROUS SITUATION AND NO INFORMATION WHEN THEY WILL BE AVAILABLE. | Crash: No Fire: No | Unknown |
| Apr 2023 | STEERING,POWER TRAIN | Driving approx 35 mph, hit an uneven surface on the road and experienced extreme shaking that transfered to the steering, resulting is loss of ability to steer until vehicle came to a complete stop. | Crash: No Fire: No | Unknown |
| Apr 2023 | STEERING,POWER TRAIN | I just purchased the car on Jan 31, 2022 from the jeep dealership (46,000 miles). When driving, it has very loose steering. I can move the wheel left and right and the car stays straight. I was told by the dealer that that was normal. At highway speeds, it is very difficult to maintain a straight direction and I am constantly adjusting the wheel. When holding the wheel center, it drifts left or right. If I hit a bump the car moves. At times if feels like I don't have control of the vehicle. This is not safe to operate on the highway. | Crash: No Fire: No | Unknown |
| Apr 2023 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I am having a stalling issue when driving down the road. its not a constant issue but will occasionally stall/stop accelerating. you will have to let off the pedal and push down again. it will gain power back right after and be fine. believe it possibly a fuel pump issue or tps problem. | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM | My engine cut off without warning at a very busy intersection. I was stuck in busy traffic. I could not get it restarted or out of park. (I am a resident of Altavista, Va. 24517 This incident occurred in South Boston, Va.,approx. 40-45 miles from where I live.) A South Boston Policeman stopped and a fire dept. employee offered their assistance (and were very helpful). They were almost hit by cars several times from each side. I knew I had to get the vehicle out of the middle of the street, so I asked the policeman to call a local garage to send a rollback (tow truck) to get it out of the street and the dangerous traffic. The local garage was equipped with a machine that showed what was wrong, The final settings had to be made by a Jeep dealer. The garage took it to a Jeep dealer in Henderson, NC. (approx. 44 miles from South Boston, Va). Personal in the service department informed us said that they had know this to happen before. The Jeep has a primary and secondary battery (the stop and go system). I understand that if the primary battery goes dead without warning, the secondary battery tries to pick up the entire electrical load and the smaller battery cannot handle it and it destroys the fuse block. Both batteries and the fuse block had to be replaced. I was without a car for approx. two weeks, and a great deal of expense ($1,391.64). I am now wondering if and when it will happen again. | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I was driving my vehicle on the expressway and a dash light with an “A” and a circle came on. My car began to slow down on its own and would not allow me to accelerate. I managed to coast off the expressway to an exit. I immediately smelled gas and my eyes began to burn. I tried to restart my car but it was sputtering. I checked under the hood and the car smelled like strong gas. After this my eyes were burning as if someone sprayed pepper spray in them. I had get assistance to get a tow. I went to a nearby urgent care to get my eyes checked out because after all of this they were blood shot red….I see that some 2020 2.0L Jeeps have a fuel line recall but my recall isn’t showing up. This vehicle should definitely have a recall. I also have issues with my radio saying “overheating” then the volume goes out and the radio shuts off. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Mar 2023 | STEERING,SUSPENSION | While driving at highway speeds we hit a bump in the road and the vehicle started to vibrate excessively in the front end of the vehicle. After slowing to 40 mph the vibration stopped. We weee able to speed up again to highway speeds but hit another bump 10 miles down the road and experienced another vibration/shimmy. This was not the first time. | Crash: No Fire: No | Unknown |
| Mar 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Jeep Wrangler. The contact stated that there was a strong fuel odor inside and outside of the vehicle. There was no warning light illuminated. The contact stated that the fuel odor had become stronger over time. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel supply line connector was fractured and leaking fuel. The mechanic related the failure to NHTSA Campaign Number: 21V665000 (Fuel System, Gasoline). The dealer and the manufacturer were notified of the failure and informed the contact the vehicle could not be repaired under the recall as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 84,000. | Crash: No Fire: No | 84,000 |
| Mar 2023 | STEERING,SUSPENSION | When driving at 65 mph and hitting uneven pavement the vehicle will begin shaking violently. When slowed to 45 mph it will come out of it. Jeep Dealership suggested replacing steering stabilizer. When part replaced as well as alignment checked twice the vehicle continues to have death wobble. | Crash: No Fire: No | Unknown |
| Mar 2023 | STEERING,SUSPENSION,UNKNOWN OR OTHER | Driving on the highway, when the roadway changed from paved to a bridge roadway, the vehicle began shaking uncontrollably and i had to hit my brakes and pull off the side of the road. I was going 75mph at the time. The vehicle now shakes uncontrollably when i hit any type of bump and i have to pull over. my front tires start shaking like a broken shopping cart wheel and it looks like they’re about to fall off when looking at the car from outside. I went to jeep and they said the issue is a steering damper issue. based on several online reports, it looks like this is a common issue with jeeps and no recall is being put out | Crash: No Fire: No | Unknown |
| Mar 2023 | STEERING,SUSPENSION | When driving on a highway over 50 miles and you hit uneven road surface or a bump, it shakes terribly to the point you feel you have no control. Does not show any recall but there are a lot of people with the same vehicle and same problem. | Crash: No Fire: No | Unknown |