Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2022 | STEERING | The jeep wanders down the road, on its own it moves from L to R or R to L. You have had 233 complaints about this model and 153 have been about steering problems. Do you think an investigation is warranted? This is now #154. No satisfaction form dealer. I guess no ones been killed yet so it’s a write off as a one off. This needs to be dealt with. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Nov 2022 | STEERING,SUSPENSION,VEHICLE SPEED CONTROL | The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators. | Crash: No Fire: No | Unknown |
| Nov 2022 | VISIBILITY/WIPER | One side of the The visor on the drivers side continues to fall out. Seems it’s a compression based design. | Crash: No Fire: No | Unknown |
| Oct 2022 | UNKNOWN OR OTHER,VISIBILITY/WIPER | Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new. | Crash: No Fire: No | Unknown |
| Oct 2022 | UNKNOWN OR OTHER | I HAD THE REAR DEFROST REPAIRED AT THE JEEP DEALER UNDER THE MANUFACTURER WARRANTY. THE FIRST TIME I USED THE REAR DEFROST IN COLD WEATHER AFTER THE REPAIR THE REAR WINDOW EXPLODED WHILE DRIVING ON THE FREEWAY. EXTREMELY LOUD EXPLOSION AND GLASS WAS EVERWHERE IN THE REAR SEAT AND BEHIND THE REAR SEATS. NOBODY WAS IN THE BACK SEAT THERFORE NO INJURIES. | Crash: No Fire: No | Unknown |
| Oct 2022 | STEERING | The Jeep steering system allows it to wander down the road with occasional slight lock. On the highway it will move to the left and right and you need to continuously correct its path. While passing a large truck on the highway the wind can cause you to move several feet to the left. Sometimes there is a feel like the steering locks. When parked in the driveway the steering wheel moves 2.5” to 3” before the front wheel move It has not been inspected but will be today by a dealer. I was told by the sales dealership (a different one) that this was normal. There are no warning lights Yes the jeep can be inspected anytime | Crash: No Fire: No | Unknown |
| Oct 2022 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000. | Crash: No Fire: No | 45,000 |
| Oct 2022 | VISIBILITY/WIPER | Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on Wrangler JL/Gladiators that is the result of a design flaw in the retaining mechanism. This can happen without notice and while driving at any speed. For me it happened on interstate that the visor fell down, blocking my view. | Crash: No Fire: No | Unknown |
| Oct 2022 | AIR BAGS | The contact’s daughter owned a 2020 Jeep Wrangler. The contact stated that while his daughter was driving at an unknown speed, another vehicle crashed into the front passenger’s side of the vehicle and another vehicle crashed into the front driver’s side of the vehicle, causing the vehicle to roll three times. The contact stated that the air bags failed to deploy. As a result of the air bag’s failure to perform as needed, the passenger sustained injuries to the chest and head, and also had a seizure. The contact’s daughter sustained an injury to the head and punctured lungs. Medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 15,000. | Crash: Yes Fire: No Injuries: 2 Medical attention | 15,000 |
| Oct 2022 | ELECTRICAL SYSTEM | After stopping my Jeep on September 27th smoke was coming out of the engine immediately. There had been no warning lights on the dash or any smells from the engine. I got out and tried to open the hood and the engine was already fully engulfed in fire. Our Jeep had never had any engine trouble or been into the dealership except to have the oil changed. Upon doing my own investigation I have seen many of these fires. Something is definitely wrong with this engine. I could have lost my life. | Crash: No Fire: Yes | Unknown |
| Sep 2022 | STEERING | I have had issues with the Steering Damper (?)/"Death Wobble" for months. I took it in to get fixed in Dec. 2021 and was told they couldn't replicate the problem to fix it. It happened twice the following day. It has been getting progressively worse causing uncontrollable steering and the jeep swaying all over the road. I've had to pull over, slow down or break just to prevent the Jeep from going off the road in an uncontrolled manner. I have now made a 2nd appt. to get this fixed. | Crash: No Fire: No | Unknown |
| Sep 2022 | POWER TRAIN | While driving on the freeway at 75mph in 2wd the rear axle locker comes on by itself. You will press the button to disengage it and it will just blink. Sometimes it will release, but will turn back on by itself. This is not safe and left my vehicle in a compromising condition. | Crash: No Fire: No | Unknown |
| Sep 2022 | ELECTRICAL SYSTEM | I had been driving my car off and on throughout the day without incidence. I stopped by the the grocery store and went in for a very short amount of time. I came out and cranked my car, it cranked as normal. I drove out of the parking lot into traffic and the car just started going haywire then shut off. Lights were flashing inside the car, the dash lights kept coming on and off, the wipers were moving even though they had not been on previously. I turned on my hazard lights and they would only illuminate in the front of the vehicle, but also intermittently. I had no means of warning other drivers, this occurred after dark. The car would not go into neutral so it could be pushed from the roadway. There were no warning lights to let me know anything was wrong. I had no indicators prior to this occurrence and was left completely stranded in traffic in the dark. I was told by the auto shop it was towed to that the issue was the auxiliary battery. This battery was causing a drain on the main battery and therefore shut down. | Crash: No Fire: No | Unknown |
| Sep 2022 | VISIBILITY/WIPER | My driver's side sun visor does not stay in place while driving and pops out of its holder, even if the visor is folded up out of the way and not being used. When the visor pops out of place, it hangs by the wires for visor mirror lighting. I purchased my vehicle new Feb 2020, and my vehicle currently only has about 10,500 miles. The visor began popping out of place around April/May 2022. The visor popping out of place is dangerous because 1) it happens WHILE driving, especially over rough roads, and this obscures my view of the road (!!!), 2) it has happened multiple times, unpredictably, and 3) I cannot use the visor to block out bright light while driving because it falls out if I fold down the visor, which makes it difficult to drive comfortably around sunrise or sunset. On August 15th, 2022 went to the dealer where I purchased the vehicle (Autonation Jeep Bellevue in Washington state) to get this problem looked at as my vehicle is still under warranty. The service center confirmed the problem, as mentioned in the invoice, and they mentioned they would have to replace the entire sun visor assembly. However, I have not heard back from the dealer concerning replacement as likely the parts are on back order. The pictures I provided are for the visor popped out showing the visor popped out of place when it was supposed to be in the folded up, out of the way position, and the folded down position as well as the hinge that seems to pop out of place. According to different forums of owners of Wrangler JL like mine, visors popping out of place are frequent problems, and replacing the visor with the same visor assembly only temporarily fixes the problem because replacement does nothing about the bad design that leads to the visor falling out of place. | Crash: No Fire: No | Unknown |
| Sep 2022 | VISIBILITY/WIPER | I was driving during the night and suddenly the driver sun visor fell apart I was driving on the freeway the windshield on jeeps is little plus the visor on the way was kind of dangerous I had to hold it whit my hand to be able to make it home now I'm just wondering if the dealer is going to cover the repair costs and put something better on place it really is a safety issue that needs to be fixed some how | Crash: No Fire: No | Unknown |
| Sep 2022 | POWER TRAIN | Clutch pedal intermittently sticks when pressed to the floor. If you press and hold the clutch to the floor and release it slowly you can feel it bind up. 3 things normally happen. #1. It will stick to the floor #2. It will stick for a short time and as you raise your foot, the pedal will hit the bottom of your foot, jerking the jeep forward. #3 it does release as normal. I have taken the Jeep to the dealer last year 8/21 and they couldn't replicate the issue. However they reported a leaky hose that they replaced. I couldn't identify any hoses that were newly replaced. It has gotten progressively worse and now I can replicate the issue after a few attempts. When at a complete stop pointing uphill there is a risk of rolling back into another vehicle if the clutch doesnt engage. Transitioning from a complete stop to moving forward is not very smooth if the clutch pops up on its own. Sometimes it ends up in the engine stopping and having to restart the vehicle. The Jeep is available for inspection. I have tried to schedule another repair but waiting for a response from the Dealer. The Jeep has other recalls for the clutch and I believe all recalls have been applied to the vehicle. I have an email that I sent to the dealer with photos that I sent to the dealer when I first noticed this issue. I can also try to find the invoice from last year. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM | My vehicle is still at the Jeep dealership service center being repaired, but so far, the reported issue includes a "shorted" fuse block. As I was driving the vehicle, I was approaching a red light when my vehicle abruptly halted. The cars behind & near me were forced to go around to avoid hitting my vehicle. The dashboard initially flashed the message "safety mode" or something similar, the check engine light came on, the brakes locked, & the power steering & windows ceased to function. While I waited for the police, I tried to restart the vehicle many times, in hopes of getting it into neutral and/or getting it off of the roadway - nothing worked. The vehicle then began to flash the message "Service Electronic Stability Control." The DOTD serviceman & the tow truck driver were unable to get the vehicle into neutral manually, so it had to be dragged using chains. Once the vehicle was towed to the Jeep dealership (Covington, LA), I was first told that the battery had a voltage of 0. After replacing the battery, I was told that the fuse block was shorted. The representative explained the fuse block's purpose, & further explained that because mine shorted, the battery was unable to communicate with the rest of the vehicle, like the alternator & the PCM, on how much voltage was coming out of the system - i.e., since my computer shorted, the vehicle did not know that the battery was dead. Thus, when the battery killed abruptly while driving, the vehicle basically panicked & went into “safe mode” (limp mode) & locked up the entire machine. I asked repeatedly how this happens and how it can be avoided in the future, and while dancing around many indirect answers, the rep stated that my fuse block in this instance basically caused a complete electronic failure of the vehicle. I am an attorney & I have spoken with experts who suggest that this issue should be investigated. It is a serious hazard & a defect for one glitched part to kill the entire machine while driving. | Crash: No Fire: No | Unknown |
| Aug 2022 | STEERING | Steering wheel locked while attempting a right turn. This resulted in an accident when vehicle would not turn. After cutting off vehicle and restarting, steering appeared normal. | Crash: Yes Fire: No Towed | Unknown |
| Aug 2022 | STRUCTURE | The contact owns a 2020 Jeep Wrangler. The contact stated the front driver’s and passenger’s side sun visors would fall independently. The contact stated the sun visors were to remain upright. The contact took the vehicle to the local dealer and was informed that the sun visors needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 37,660. The consumer stated after reaching out to the dealer with no success, Stellantis was able to reach the dealer and both visors were replaced on 08/31/22. | Crash: No Fire: No | 37,660 |
| Aug 2022 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | Engine surges forward when coming to a stop (brakes applied) or when at a complete stop and the engine is in drive.this happened in Aug 2020 with 5000 miles on Odometer, and again in June 2022 with 26000 miles. | Crash: Yes Fire: No | Unknown |
| Jul 2022 | VISIBILITY/WIPER | Sun visor - While driving on the interstate, the sun visor detached from the attachment point and obstructed my vision. I pushed the shaft back up and wedged it to get home. I will take it to the dealership to have the sun visor replaced. | Crash: No Fire: No | Unknown |
| Jun 2022 | STEERING,SUSPENSION,WHEELS | I experience extreme shaking of the steering wheel when traveling in the freeway and hitting a small imperfection on the road causing the care to shake and the steering wheel to vibrate violently to the point i have slow down abruptly from 70MPH to under 50MPH. Took the Jeep to have it check after a day the dealer was not able to reproduce the issue, advised them of the speed that it happens at and are not willing to work on it. They are asking me to pick the car up. No warning prior to issue happening, you can be driving smoothly down the road up to 80MPH once the imperfection in the road is hit the car starts vibrating/shaking. | Crash: No Fire: No | Unknown |
| Jun 2022 | STEERING | There is a large amount of steering wandering while driving at slow and faster speeds. There is a significant amount of “play” in the steering wheel while driving. I have to constantly correct the wheel while driving to stay in my lane. This is a very dangerous issue for me. | Crash: No Fire: No | Unknown |
| Jun 2022 | SUSPENSION | The contact owns a 2020 Jeep Wrangler. The contact stated while driving approximately 60-70 MPH, the vehicle experienced a death wobble. The vehicle was taken to the dealer, and the dealer tightened the three bolts on the front end; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,500. | Crash: No Fire: No | 14,500 |
| Jun 2022 | VISIBILITY/WIPER | Drivers side visor fell from mount and dangled by wires in front of me while driving. I needed to hold the visor with my left hand while steering with the right until I could come to a safe stop. Not ideal when the sun is in shining into my eyes. I was able to jam the visor back in but it will fall out if I move it too much, so I dont use it. The dealer said they had never heard of it and wants me to leave it with them but that is very inconvenient and I dont expect them to fix it under warranty. The internet has many accounts of this happening and DIY modifications to fix it. | Crash: No Fire: No | Unknown |