Complaint volume
594 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
594 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
594 Total complaints
16 Crash reports
12 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 12 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 208 complaints, with an average reported failure mileage of 20,586 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
12 Fire
6 Injury
0 Fatality
13 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 165
ELECTRICAL SYSTEM 117
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 22
FUEL/PROPULSION SYSTEM 17
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
594 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2024 | AIR BAGS | the accident the guy hit me on the back and I rolled over like four times. The air bag didn't come out. | Crash: Yes Fire: No Towed Medical attention | Unknown |
| Apr 2024 | STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING | Right after leaving work, the following message appear shifter error. Dash light up marking all type of errors whipers, gasoline, motor, etc. And the most scary part was NO power steering at all. Then ONE second latter it totally shut down. Thanks GAD! there where no cars behind me or next to me and I was able to pull over and tuns on my emergency lights.But I was about to go into the freeway only 2 blocks away from it. Just imagine! that happening at 65 or 70 miles in rush hour. I consider that my life was in danger with this issue, Not only mine everyone driving around me. What if it happens again? I am truly afraid to drive my jeep in a freeway or even travel. | Crash: No Fire: No | Unknown |
| Apr 2024 | STRUCTURE | There is significant paint bubbling around all the door hinges and on the hood as well. This poses a concern because the areas are increasing in size as well as a safety issue as they’re around the door hinges. This Jeep was sold to us in Sept 2022 with these issues. The defect is getting worse. | Crash: No Fire: No | Unknown |
| Apr 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Jeep Wrangler. The contact stated that when the vehicle was started, there was an abnormal gasoline odor detected. The contact inspected the vehicle and became aware that gasoline was dripping underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty fuel hose that was connected to the rear of the engine. The contact was informed that the fuel hose needed to be replaced. The contact was advised to take the vehicle to the dealer for the repair. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,200. | Crash: No Fire: No | 50,200 |
| Apr 2024 | STEERING | While traveling on the interstate 3 months ago, my 2020 Jeep Wrangler began to vibrate violently after driving over a seam in the road while traveling around 70mph. After slowing down and pulling over, I assessed the exterior of the car and tires for any obvious defects and continued on without identifying any structural problems. Within the next 20 miles the violent reverberations occurred again. We pulled over, concerned that something catastrophic could occur and brought the Jeep to a local mechanic. The mechanic suggested that the wheels should be balanced which we complied with, although we had just recently had a tire rotation and balance prior to this trip, but thought perhaps the violent shaking caused the tires to misalign. That same day, we searched online to see if others had experienced a similar phenomenon and learned about the "death wobble". We called Jeep that day and they would neither confirm nor deny that the Jeep was safe to drive for the remainder of our trip. We continued on at a lower speed and encountered the same problem the following day. We feel this vehicle is unsafe to drive and Jeep has informed us that they do not have enough parts to fix our Jeep because of the volume of affected vehicles. We’ve been on a waitlist for the part for the past 3 months. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,SUSPENSION | Driving on Interstate at 60 miles an hour, the vehicle shook back and forth so violently that I nearly lost control. I though something had broken in the suspension, and it was all all I could do to remain in my lane and get to the nearest off ramp. It subsided when I got off the freeway, where I physical inspected the wheels but couldn't find any visible issues with the suspension. It hasn't happened since (but now I stay off the freeway). I've taken the vehicle to the local Jeep dealer and was told that the issue is a known manufacture defect, which they referred to as an insane shake, and was told that I need to purchase a sway bar to correct the defect. No warning lighting appeared before or after. | Crash: No Fire: No | Unknown |
| Mar 2024 | SERVICE BRAKES | When starting my 2020 Jeep Wrangler all warning lights were flashing. I called dealership and they asked if the car could be driven. Eventually all of the lights went off except service engine and we were able to drive it to the dealer. They did a diagnostic check and could not identify the problem. They then reset the service engine light. One day later the same thing happened again shortly after starting and while we were driving. The car braked on its own without any notice while we were driving and everything started flashing again. We could not shift the car or move it. We decided to have it towed to the dealer. After 3 days they found that the ABS Module had to be replaced. Unfortunately these modules are back ordered for several months. I have no idea when my car might be fixed. | Crash: No Fire: No | Unknown |
| Mar 2024 | POWER TRAIN | Stellantis issued Recall #19A more than a year ago (NHTSA Recall #23V-116) and still does not have a remedy | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING,SUSPENSION | At or about 68mph always while on interstate highways if I drive over certain bumps in the road my vehicle gets a dangerous shaking of the steering wheel that is very violent shaking. This shaking does not stop until I bring my vehicle to a complete stop. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | An internal defect in the 2014-2020 Jeep Wranglers with the 3.6L Pentastar V6 engine affects its rocker arms, lifters, and related valvetrain components, including the engine control module (ECM) software that controls the precise timing and function of the lifters. Specifically, the rollers of a Pentastar engine’s rocker arms prematurely wear down, become loose, and then drop, which shifts the rocker arm out of alignment. The rocker arms then come into contact with the cam, scraping both components and creating metal debris. This Pentastar V6 engine defect creates an audible ticking sound that stems from metal particles and debris from the failed rocker arms and other components, contaminating the engine oil and circulating throughout the engine. This defect also causes engine misfires, resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components, and eventually catastrophic engine failure. The check engine light came on in my 2020 Jeep Wrangler with 69,000 miles. After having it read by a dealer, it showed the P219A code, Bank 1 air/fuel imbalance. The dealership told me that if the Jeep was running fine, I did not have to worry about it, as it was likely an O2 sensor. The code was cleared, and the P219A code returned the following day. It was driven approximately 500 miles before noticing that it began idling roughly and had an engine tick, which the dealership confirmed to be a valvetrain issue. The rocker arms, lifters, valves, and camshaft components of the Pentastar V6 engine in my 2020 Jeep Wrangler with 70,000 miles have failed. Three Jeep dealerships in my area and MANY online forums stated that this is a common occurrence with this engine, which has escalated my concern about this problem. | Crash: No Fire: No | Unknown |
| Feb 2024 | AIR BAGS | This particular jeep has been in 2 accidents where partial front and complete front impact occurred with zero airbag deployment. 1st wreck was 33k in damages with a bent frame and second was 10k . Both accidents bumpers needed replaced. Aug 28 2023 wreck was Jeep struck power pole [broke in two] at around 45mph and Feb 11 2024 centered a tree after striking a deer 15mph | Crash: Yes Fire: No | Unknown |
| Feb 2024 | STEERING,ELECTRICAL SYSTEM,ENGINE | Power steering failed and lost engine power. Very dangerous and potentially life threatening event. Unit would not start again for at least 15 minutes. This is the second time this has happened since the dealership was supposed to have fixed by changing out the battery. I reiterate THESE ARE VERY DANGEROUS EVENTS AND COULD CAUSE A FATAL TRAFFIC ACCIDENT. | Crash: No Fire: No | Unknown |
| Feb 2024 | STEERING | STEERING WANDERS AS IF SOMETHING IS LOOSE IN THE STEERING MECHANISM. IT FEELS LIKE IT WOULD LIKE TO GET INTO A WOBBLE IF I HIT A BUMP OR RUT IN THE ROAD. I HAD IT LOOKED AT AND MECHANIC FOUND NOTHING WRONG. HE RE-BALANCED THE FRONT TIRES BUT IT STILL WANTS TO WANDER AS IF THERE IS TOO MUCH PLAY IN THE STEERING.... | Crash: No Fire: No | Unknown |
| Feb 2024 | STEERING | The contact owns a 2020 Jeep Wrangler. The contact stated while driving at 53 MPH, the vehicle was uncontrollably shaking for about a minute. The contact stated that after the shaking ceased, the contact was able to drive to the destination. The contact also stated that the failure had occurred three times. The vehicle was taken to the dealer where it was diagnosed with a failed steering damper and the steering damper needed to be replaced. The contact was informed that the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 32,533. | Crash: No Fire: No | 32,533 |
| Jan 2024 | STEERING,WHEELS | While driving around 44 mph the vehicle started with a death wobble, steering wheel started shaking very hard at the point I almost lost control of the vehicle and crossed the other lane. It’s very scary and dangerous that if another driver is close,we could have an accident. | Crash: No Fire: No | Unknown |
| Jan 2024 | STEERING,VEHICLE SPEED CONTROL | In September of this year, I would get a random code thrown by the computer, usually telling me that the sway bar disconnected required service, but sometimes it was also the 4wd system. These codes would reset themselves within a few minutes, but I still took it to a dealership for a checkup. The dealership told me that since it currently was not throwing any codes there wasn't really anything they could do. The problem continued to worsen over the next few months. The codes thrown become more varied. I took the vehicle to the dealership two more times and again, no solution was found. Sometimes in the morning when I would go to start the vehicle, it would start, but would not allow the shifter to move, saying that service was required. I took it to the dealerhip again, and no solution could be found. Then the worse started happening. The computer would start throwing several codes at the same time, and then enter a reboot cycle, as I was driving down the freeway. During the reboot cycle, power to the accelerator and power steering would flap on and off, and my ability to steer the vehicle would alternate between powered and unpowered within seconds, leading to a very dangerous situation. The accelerator was the same, disabling my ability to respond to the conditions on the road. I escalated to Jeep's corporate system and left my Jeep at the dealership for two weeks. They were eventually able to identify the CAN BUS as the problem and replace it. I was informed that this was a common problem in Jeep Chrysler vehicles. SInce the replacement of the CAN BUS, I have not experienced any further incidents. | Crash: No Fire: No | Unknown |
| Jan 2024 | STEERING,SUSPENSION,WHEELS | I was on [XXX] when my jeep started shaking violently I pulled over in a rest area. Checked my tires and lug nuts everything seemed fine. Got back on [XXX] and about 5 miles later it happened again. On Friday [XXX] going to holly hill I hit a rough spot and my jeep wrangler shook violently again!! I caller a dodge dealer service department explained what happened and the young man called it a (DEATH WOBBLE) VERY SCARY!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2024 | VISIBILITY/WIPER | Rear Defroster failed and not covered under warranty even though the problem started while the car was under warranty. Their "fix" was to glue it back on but that didn't fix it. Now my car is out of warranty they won't fix it even though I have extended warranty from them that state that it covers electric window defoggers. | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER | The defrost vent for the windshield spans the length of the whole windshield but only comes out of the center of the vents, the sides in front of the driver and passenger do not blow air and creates a visibility problem since snow will accumulate where the heat doesn’t blow. Very common issue as I can see from extensive research | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM | While driving, my Jeep's infotainment screen kept flashing an advertisement for SiriusXM Service. I found this obnoxious and distracting because it would display it on my screen every time I came to a stop. And then go away as I started moving again. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | The electrical connection in the seatbelt breaks causing the airbag and seatbelt light to constantly illuminate not knowing if the break would cause the airbags from deploying | Crash: No Fire: No | Unknown |
| Jan 2024 | ENGINE | Premature failure of the Particulate Matter Sensor - Mopar (68297518AA) | Crash: No Fire: No | Unknown |
| Dec 2023 | STEERING | When vehicle goes over bump on roadway at elevated speed - vehicle steering vibrates uncontrollably. | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER | Back up camera not working. When I out car in reverse screen does not turn into camera as it used to. | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle abruptly stopped and failed to move. The contact stated the engine was running, but the vehicle failed to respond. The contact stated that her ten-year-old daughter was in the vehicle during the failure. The vehicle stopped in the middle of a busy three-lane highway. The contact stated that other drivers were honking their horns and being very rude while she was unable to move the vehicle. The local Police were called and were able to take the contact's daughter to a safe location. The vehicle was towed to the dealer where it was diagnosed with an electrical system failure and a failed computer system. In addition, the stop-and-start battery was replaced. The manufacturer was made aware of the failure but did not assist. The contact stated that the manufacturer refused to buy the vehicle back under the vehicle buyback program. The failure mileage was approximately 102,000. | Crash: No Fire: No Towed | 102,000 |