Complaint volume
594 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
594 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
594 Total complaints
16 Crash reports
12 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 12 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 208 complaints, with an average reported failure mileage of 20,586 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
12 Fire
6 Injury
0 Fatality
13 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 165
ELECTRICAL SYSTEM 117
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 22
FUEL/PROPULSION SYSTEM 17
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
594 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | ENGINE | I was driving my 2020 Jeep Wrangler on the highway when all of a sudden I felt the car shake. I pulled quickly to the side of the highway as I thought I maybe had a tire issue. When I got to the side, the car was making a strange noise, so I called AAA to be towed. I had NO warning lights or anything to advise me that I was about to have an issue. I was lucky to get to the side of the highway without having a safety issue. After the mechanic checked out the car they noticed the Oil Pump had failed which caused the engine to seize. The car only had 63,176 miles on it with all the regular Oil changes performed at the jeep dealership. I had no leaks of oil, or warning lights and jeep didn't indicate any issues at the last oil change. I feel this is a big safety issue. Had I not got over to the side of the road, my car would be dead in the middle of the highway with no warning. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | In August the entire instrument cluster on my vehicle suddenly quit working while driving. Just prior to this the check seat belt warning came on though my seatbelt was engaged. I pulled over, released then re-engaged the seatbelt , turned the engine off and restarted it and began driving when the entire instrument cluster lost illumination and NONE of the gauges were working, no speedometer, engine monitoring, gas gauge etc. But the engine was running,lights ,turn signals, windshield wipers were all working. After my son and I tried unsuccessfully to find the problem we contacted our Jeep dealership, but couldn’t get an appointment until mid September to have it checked. They found that it was an internal problem and the unit needs to be replaced. However the parts are unavailable at this time from their supplier. Apparently this has been a problem with other owners and the supplier said that Jeep is changing the cluster unit and the new ones won’t be available to order until November 20th. I believe this is a safety issue since the driver is unable to monitor issues using the instrument cluster and it occurred suddenly and obviously has happened to other owners and therefore a recall should be issued and the problem fixed. | Crash: No Fire: No | Unknown |
| Sep 2024 | FUEL/PROPULSION SYSTEM | Fuel supply connect locking device failure. Attempted to start vehicle and fuel leaked beneath mid section of vehicle about a gallon. Engine was cold as well as exhaust and caticlic converter. Safety Hazard to occupants fire/explosion. Vehicle towed to Oak Harbor, Washington dealership for repair. Safety retaining clips missing which allowed fuel lines to open and leakage. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that after starting the vehicle, the instrument panel went blank. The vehicle was taken to a dealer where the failure was acknowledged; however, the contact discovered upon investigation that the vehicle was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was not notified of the failure. The vehicle remained in dealer possession unrepaired. The failure mileage was approximately 46,000. | Crash: No Fire: No | 46,000 |
| Sep 2024 | FUEL/PROPULSION SYSTEM | I have been on multiple wait lists to have the recall correction for the HPFP, but the dealers I have contacted in the Fresno area have told me they have not received the parts to make the correction. I’ve been on these waitlists for well over a year with no updates. | Crash: No Fire: No | Unknown |
| Sep 2024 | STEERING | I recently purchased a 2020 Jeep Wrangler Unlimited Rubicon from a private party. The vehicle has not been used much for highway driving, only town. During driving at several different speeds, I have experienced difficulty in controlling steering to include but not limited to instances of jerking and the vehicle drifting from side to side. When these episode have transpired the vehicle failed to drive in a straight line. Additionally, while driving at highway speeds and pressing the brake pedal, the vehicle has drifted severely to the left. As the vehicle is under warranty, I set up an appointment at South Point Jeep in Tulsa, Ok and notified the repair person of the issue. I was advised that my vehicle had no open recalls and that they did not take into consideration any TSB's. The vehicle has not yet been repaired. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM,ENGINE | Unknown what started the issue. While driving it, service electronic control dash light went on. The vehicle started losing power. We were able to get to the highway shoulder. Other dash lights were going on as we were moving over. Immediately after putting it in park and turning the vehicle off, smoke started billowing out from the hood. The vehicle engine was on fire and it was completely destroyed. The only on-going issue we had with it was auto start/stop with both auxiliary and main battery having to be replaced twice over the course of 4 years. There was an active recall for fuel pump component and we were on a waiting list for parts from the dealer since Sept 2023 and we were still waiting. | Crash: No Fire: Yes | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM | The ABS module failed and caused an issue while in the middle of driving it. When the ABS module failed, I lost power steering and other critical functions. When I lost functionality, errors that I saw on the dash included: “service breaks, service ABS, service shifter” etc. Luckily it didn’t cause any accidents. The vehicle is currently at the dealer service department. It has been there for 3 1/2 months waiting on an ABS module that is on back order. The dealer just advised me today that it could be another 3 months. It’s already been on order for the last 2 months. | Crash: No Fire: No | Unknown |
| Aug 2024 | FUEL/PROPULSION SYSTEM | Strong gas smells inside and outside if the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | The wipers were on and lights were flickering. The car does not turn on. | Crash: No Fire: No | Unknown |
| Aug 2024 | STEERING | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at various speeds, the steering wheel was difficult to control, causing the vehicle to drift from side to side. The contact stated that the vehicle failed to drive in a straight line. Additionally, while driving at highway speeds and pressing the brake pedal, the vehicle was drifting to the left. The vehicle was taken to the local dealer who diagnosed that the steering gear box was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a Manufacturer Extended Coverage to address the failure. The failure mileage was 25. | Crash: No Fire: No | 25 |
| Aug 2024 | STRUCTURE | Multiple areas of my jeep are starting to rusting and corroding. Jeep knows there are issues and are doing nothing about it. Not only is it unsightly but rust also compromises the structural integrity of the body of the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2024 | SERVICE BRAKES | I am the origional owner of this vehicle. The vehicle has approximately 67,000 miles on it. I own a Mopar premier extended warranty covering the vehicle for 7 years, or 100,000 miles, whatever comes first. My complaint, which I believe creates a severe safety hazard on a public roadway, is the inner front fender wheel lines have failed on three different occasions requiring replacement. When the liners fail, it leaves exposed the 4 individual brake lines from the master cylinder. Road debris, when the inner fender wheel well is missing, can easily strick the brake lines by road debris thrown from the front tire while driving leading to brake failure and loss of control which can result in injury up to and including death to the driver, occupants, or others. I have contacted corporate Jeep on two different occasions to ask for repairs, and they refused to correct the issue. Their position is the vehicle is beyond the 3 year, 36,000 mile initial warranty, and my extended warrenty will not cover the repair as this wheel well liner is considerd a "trim piece". I am looking to NHTSA for assistance as this failure is something that should be mandated for a safety recall, and the dealer has told me the design of the liner on the JL series is prone to failure. I have owned 4 other Jeep Rubicon's over the past 10-15 years, and this has not been an issue on my other vehicles prior to the redesign of current Jeep Wrangler JL series. I have filed a complaint with Jeep, and they refuse to escallate my issue. The dealer says they cannot address the issue without corporate approval, and Jeep does not have a work flow to escallate the issue internally. I have photos which will clearly show the exposed 4 brake lines at the upper edge of the frame rail. I attempted to upload 8 photos of approximately 80-90 KB each. Your web portal would not accept any photos. Help me submit photos for review. | Crash: No Fire: No | Unknown |
| Aug 2024 | SEATS | Rear Seat Headrest does not stay locked/engaged in the upright position. This could lead to increased risk of head and neck injuries to rear passenger occupants in the event of impact from behind. | Crash: No Fire: No | Unknown |
| Aug 2024 | SERVICE BRAKES | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but failed to respond. The brake pedal was depressed multiple times however still failed to respond. The vehicle proceeded to drift 150 yards causing the vehicle to crash into the contacts residence and come to a stop at a piece of furniture. No warning lights were illuminated. No injuries were sustained. The front passenger side of the vehicle was damaged. The vehicle was taken to a dealer, where it was repaired for cosmetic damages, however; it was not diagnosed or repaired for the failure. The contact stated that the failure reoccurred while driving at an undisclosed speed, the brake pedal failed to operate causing the contact to crash into the vehicle in front. No warning lights were illuminated. The vehicle was not damaged. No injuries were sustained. A police report was filed. The vehicle was then taken to an independent mechanic, where it was diagnosed with a high-current fuse array that needed replacement. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. | Crash: Yes Fire: No | 50,000 |
| Aug 2024 | VISIBILITY/WIPER | We have had this jeep for a couple of years and it has less than 30k miles on it. Initially, the visor on the passenger side would drop out and just hang. This happened pretty much after we got it but just thought this was a feature of the jeep modularity so we would just push it back in. Now this started happening on driver side and I see this as a safety issue as this can obscure vision at the wrong time. I went to dealer/manufacturer(Jeep) and they do not see this as a defect worthy of replacing outside of their standard 3 year warranty. I had purchased an extended warranty from the dealer from Mastertech and they would not cover it either. This issue appears to be common defect in manufacturing design over several years over several lines of Jeep versions and I am shocked that something like this that could theoretically impair line of site for the driver while driving has not been addressed by Jeep. I am equally shocked that NHTSA has not pursued and or forced a safety recall for this. I have never had a car drop its visor and with this jeep both visors do this for a vehicle that gets very little use(under 30k miles). | Crash: No Fire: No | Unknown |
| Jul 2024 | UNKNOWN OR OTHER,VISIBILITY/WIPER | Visors are not able to be used due to breaking—this happened within 2 years of purchasing the vehicle and there are forums of over 22 pages dedicated to this issue. I was driving, and the visit just fell from the roof, plastic piece holding it broke, it just dangles from a wire. Cannot see while driving into sun and I am unable to use my visors as a result. Extremely dangerous | Crash: No Fire: No | Unknown |
| Jul 2024 | ENGINE | on 17th July 2024 afternoon I was driving the jeep and the engine started smoking. I quickly pulled the vehicle to the side of the road and within a couple of minutes the engine was on fire. I have raised the issue with Jeep and awaiting their response | Crash: No Fire: Yes | Unknown |
| Jul 2024 | FUEL/PROPULSION SYSTEM | The fuel supply line leading from the gas tank, along the passenger side of the transmission, and over the top of the transmission bell housing has failed and is leaking gas onto the transmission and then onto the ground. This is a dangerous fire hazard and placed my safety at risk. I have not yet taken the vehicle to a repair facility as I live over 30 minutes away from the nearest dealership. I am the only person that has inspected the vehicle and observed the leak using a remote camera as of the filing of this complaint on 7-18-24 at 1:30 pm. There were no warning lamps or messages associated with this part failure. I could smell a strong odor of gasoline fumes from within the vehicle which prompted me to inspect what the source was. As I understand, a previous recall for this part failure was issued in 2021, but did not include my VIN. | Crash: No Fire: No | Unknown |
| Jun 2024 | STEERING | Our vehicle developed a steering problem and a friend told me that there was an issue with Jeeps that had an aluminum steering box and he gave me a copy of a TSB that described the exact problem I was having. I took the Jeep to the Jeep dealer that we have used to do all of our service work. The told me the problem was caused by the aluminum steering box as the TSB stated. The service manager at the dealership refused to warranty the work because it was past the warranty. He told me he has changed out several, but for him to do the work Jeep would have to authorize the work and gave me the number to call. I call Jeep Cares and received a case number. I received an email from Sugeeth, the case manager. He then called and let me know he would contact the dealer for information and get back to me. Sugeeth then sent me an email with no information except to let me know if I need further information I would need to bring the Jeep to the dealer for diagnosis and reopen the case. The Jeep has been to the dealer and they have done a complete diagnosis with a complete list of repair the needs to be done to correct the steering. I have copies of the repair estimate and emails. I also have a copy of the TSB that describes the problem with the following statement: "If the customer describes the symptom/condition listed above, perform the Repair Procedure." I am unable to upload the documents. I can email the documents any time. | Crash: No Fire: No | Unknown |
| Jun 2024 | POWER TRAIN | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jun 2024 | STRUCTURE | Aluminum body and paint bubbling and showing corrosion on doors, hood, and hinges. I called jeep but they are saying that the issue is only on the Gladiator, which is not accurate. It's also on the Wrangler Sport that I have, and they don't want to fix it. What do I do? | Crash: No Fire: No | Unknown |
| Jun 2024 | VISIBILITY/WIPER | Sun visor just fell off the hinge as I attempted to lower it. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | I have a 2020 Jeep Wrangler JL that I purchased in October of 2023. Since the day I bought it I noted that it wanders down the road and requires constant steering correction, left/right right/left left/left right/right and so on. It has excessive freeplay at top dead center of the steering. Mfg issued a TSB acknowledging the defective steering boxes that Jeep installed in our wranglers from 2018-2020. However, for those of us that bought used, they will not replace these dangerous steering gear boxes and I have had multiple close calls where even a moments inattention can result in the vehicle ending up in an adjacent lane or onto the shoulder of the road. This is not safe and the steering gear box TSB must be made a recall by NHTSA before someone ends up dead because of this safety issue. | Crash: No Fire: No | Unknown |
| May 2024 | POWER TRAIN | The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |