Complaint volume
498 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
498 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
498 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 160 complaints, with an average reported failure mileage of 13,718 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 58
SUSPENSION 48
UNKNOWN OR OTHER 45
SEAT BELTS 33
STRUCTURE 17
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
498 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2025 | ENGINE | Engine started burning oil at 65000 miles. It has now run almost completely out of oil twice at about 4200 miles since last oil change, not even close to reaching the manufacturer recommended interval of 7500 miles between oil changes. On top of the engine consuming oil at an alarming rate, there are no warning indicator lights that turn on to let you know your oil level is critically low. | Crash: No Fire: No | Unknown |
| Oct 2025 | SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I was driving through town at a low rate of speed (20-30 mph) with 2-3 car lengths between me and the next vehicle. I continued through light to next light. This distance was on an upward incline. After traveling approximately 500 ft, I noticed the traffic slowing in front of me and took my foot off the accelerator to start to slow down. This is when the car suddenly accelerated (instead of slowing down as would be expected when traveling up an incline), picking up speed quickly. The car's response happened so quickly that I was unable to swerve to avoid hitting the car in front of me. I hit the car in front of me that was slowing down at the light which then subsequently hit several other vehicles that were in front of it that were also slowing/stopped for the light. The front airbag deployed as a result of the collision, knocking my glasses off. The vehicle was still continuing in forward motion after the collision….Traffic Crash Report states, “... [witness] went up to Unit 1 [Palisade], and the tires were still spinning…” As I was in shock after the collision, a bystander came up to the vehicle to turn it off and this is when the wheels/forward motion was completely stopped. This Palisade is equipped with Forward Collision Avoidance Assist (FCA) system. There was no warning given nor did the vehicle attempt to slow down during the event so I believe that this system failed to operate which contributed to the collision. I also believe that there was a failure with the engine/electrical system, ETC, and/or transmission that caused the system to suddenly accelerate while traveling uphill AFTER I removed my foot from the gas pedal. The vehicle was totaled by my insurance company. They did say that they were sending an engineer to review the Event Data Recorder. I have not seen any results from that nor do I have the vehicle in my possession as it was totaled. | Crash: Yes Fire: No Injuries: 3 Towed Medical attention | Unknown |
| Oct 2025 | SUSPENSION | I purchased this vehicle with 18,000 miles on the odometer. I am not a reckless driver, and primarily commute to and from work on paved roads. At 29366 miles, I had to have one of the rear shock absorbers replaced after it started making a strange noise. Again at 49596 miles, both rear shock absorbers had to be replaced. I recently took this car back to the shop with 86000 miles on the odometer and once again the shocks are having to be replaced. This is a known defect with Hyundai's self leveling rear shocks. The first two incidents were covered under warranty, but Hyundai is refusing the replace them this time because it is no longer under the manufacturer warranty. | Crash: No Fire: No | Unknown |
| Oct 2025 | SUSPENSION | Rear driver side shock is bad loud bumping noise while driving makes car very unsettling feels unsafe | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE | On roadtrip with family to daughter’s soccer tournament. Car started to shift funny then engine light turned on along with warning display saying something was wrong with the engine. We were only hour into driving so drove hour back home to dealership/service for Hyundai. They looked over the car and reported that we did the right thing by bringing it back and not continuing our roadtrip with it. The thermostat wasn’t working which would cause issues to engine with overheating and putting my family at risk with driving it on road trip with engine overheating. | Crash: No Fire: No | Unknown |
| Oct 2025 | SEAT BELTS | I rent my vehicle on the Turo app Market and depend On it as income. When this recall occurred the vehicle was suspended from the platform as it was being rented out to a client and was not informed during the recall as she was driving it, therefore putting her at risk, as well as myself as a host. Its been a month and now I am unable to do business or drive the car knowing the potential consequences stated by the recall indefinitely. | Crash: No Fire: No | Unknown |
| Oct 2025 | SEAT BELTS,FUEL/PROPULSION SYSTEM | Seat belts does not retract and when pulled it remains in that position. Even when I feed the belt back into its place its very loose and unsafe.[driver seatbelt], fuel injectors are causing the car not to accelerate and safety concerns while on freeway with children the car began to shutter/wanting to.shut off. I used both break and gas at the same time to keep the car running. I was told by Hyundai that the powertrain warranty purchases does not cover that part. | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE | Engine stall from excessive oil consumption. Oil and engine light not turning on prior to stall. | Crash: No Fire: No | Unknown |
| Oct 2025 | SUSPENSION | The rear shocks wear out extremely quickly and require replacement every 10-20K miles. They make an awful clicking noise on acceleration, deceleration, and turning. The dealer has seen it, diagnosed the problem, and refused to cover even under their extended warranty that I purchased. | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE | Vehicle started rattling at 96k miles with no check engine light. Performed diagnostics and found that the vehicle had zero oil inside. Determined that there was no sign of an oil leak and that the engine had internally consumed all of the oil. The rattling still exists and when reported to Hyundai, they sent me away and said to come back after 1k miles to see if it’s consumed 1.1 quarts and only then they will clean the engine and see if that helps and if after another 1,000 miles I still am consuming oil, they will replace the engine. They are refusing to provide a loaner vehicle throughout this process as well. | Crash: No Fire: No | Unknown |
| Sep 2025 | SEAT BELTS | The third row seat belt buckles get crushed and deformed when the 3rd row seats are folded down. The folding process is automatic with a button. No option for manual folding, so it’s not human error from folding too hard or manually crushing the buckles. I’m not sure when the buckles got crushed or how many times of folding the seats led to the crushing. We rarely use the 3rd row but we are unable to latch the rear buckles because the plastic casing is cracked and crushed. I’ve researched the issue online and many other owners have complained about this problem in forums and with dealers. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | The air compressor on my 2020 Hyundai Palisade with 55,321 miles has completely malfunctioned. The issue was diagnosed by Five Star Hyundai Dealership in Macon, Georgia on 9/26/25 and is currently available for inspection. The repair will cost $1,781. A failed A/C compressor in a 5-year-old vehicle could put my safety or others’ safety at risk due to reduced visibility from poor defrosting, driver impairment from extreme heat, and secondary damage affecting critical systems like steering or electrical power. There were no warning lamps or messages prior to air compressor failure. However, Hyundai has issued a technical service bulletin (TSB) for certain 2020–2022 Palisade vehicles regarding the AC compressor. Bulletin 24-HA-003H: This TSB addresses reduced AC performance due to an "out of specification" AC compressor pulley and hub assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,SERVICE BRAKES | See attached document for complaint. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | Sunroof stuck in partially open position and will not close. This is a known issue with a Technical Service Bulletin: TSB #MC-10235352-0001. | Crash: No Fire: No | Unknown |
| Sep 2025 | SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The contact had not experienced a failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the parts were not yet available for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Vehicle Information: Year: 2020 Make: Hyundai Model: Palisade Component(s): Air Conditioning System / A/C Compressor Problem Description: The air conditioning compressor on my 2020 Hyundai Palisade has failed and does not function properly. The A/C system does not blow cold air, making the vehicle extremely uncomfortable and unsafe in hot weather conditions, especially with small children riding in the vehicle. Hyundai has issued a Technical Service Bulletin (TSB) regarding a known defect with the A/C compressor in this model. Despite this, the dealership and manufacturer have refused to cover the repair or replacement under warranty or goodwill, even though this is clearly a widespread and acknowledged defect. I was quoted nearly $5,000 for the repair, which I cannot afford. Safety Concern: While the issue may appear to be only comfort-related, lack of functioning A/C creates real safety risks: Heat-related health concerns in hot climates, particularly for small children and elderly passengers. Reduced visibility if the defroster system does not work properly (since the A/C system is needed to remove moisture and fog from windows). Timeline of Events: Vehicle purchased: Purchased December 2023 First noticed issue: [XXX] Brought vehicle to dealership: [XXX] Dealer confirmed issue with A/C compressor but refused repair, citing that only certain VINs or conditions are covered, even though a TSB exists. Request: I am filing this complaint because Hyundai is aware of this widespread A/C compressor defect (per their TSB) but is not providing proper warranty coverage or resolution. This places an unfair financial burden on consumers and presents a potential safety hazard, especially for families with small children who cannot safely ride in extreme heat without a functioning A/C system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN,SERVICE BRAKES,ENGINE | many palisade owners and I have a same issue that the vehicle shaking when applying the brake the the car slipping jerking forward. that is really unsafe for us. please review this case | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE | Transmission issues. Many people are experiencing this and have had to replace transmissions on these!!! Help! | Crash: No Fire: No | Unknown |
| Sep 2025 | AIR BAGS | Vehicle was in an accident. Impact was at driver front fender. Driver side curtain air bags deployed. Car spun after impact and went into the woods stopping when it hit a tree. Front and passenger airbags did not deploy. | Crash: Yes Fire: No Injuries: 3 Towed | Unknown |
| Sep 2025 | POWER TRAIN,ENGINE | The vehicle experiencing excessive oil consumption without any external leaks. Since February 2024, I have repeatedly reported this issue to the dealership. They required me to complete multiple 1,000 mile oil consumption tests and eventually performed a combustion chamber cleaning. Despite this, the oil consumption problem continues. As of today, after driving only 3,700 miles, the engine oil level was so ow that the dipstick did not register any oil at all. No warning lights or dashboard indicators ever came on to alert me to the low oil level. The dealership has acknowledged my concerns but stated that Hyundai considers this "normal specs". I strongly disagree, as the amount of oil being consumed poses a safety risk if the engine fails while driving. The problem has been confirmed by the dealer during inspections, but no permanent repair has been offered. The ongoing issue creates a serious risk to both my safety and the safety of others on the road due to potential engine failure from lack of lubrication. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | The sunroof wind deflector broke when I simply opened the sunroof, and the sunroof is now stuck in the open position. I wish TSB 23-BD-003H-1 would've included my VIN so I could've addressed this issue prior to it breaking. Now I am faced with a $3400 repair bill from Hyundai. Hyundai said there is no cheaper option to partially fix it to at least get it closed. Other repair shops are referring me to Hyundai to complete the repair. | Crash: No Fire: No | Unknown |
| Sep 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was recently involved in an accident with my 2020 Palisade that I believe may have been caused by a brake failure. I was simply moving the vehicle from one part of a driveway to another when, as I drove over a drainage ditch, the brakes did not respond and the car suddenly accelerated into a tree. I sustained facial injuries and was transported by ambulance to a nearby hospital. The vehicle is currently at Canby Motors in Bel Air and is available for inspection. The vehicle has only been inspected by Canby Motors to my knowledge at this time. There were no warning lamps, messages or other symptoms of the problem prior to the failure. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Sep 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was parked, the contact checked the oil level and became aware that the oil level was low. No warning lights were illuminated. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact was informed that the oil consumption test results indicated that the vehicle was operating properly. The contact stated that it was not normal to add oil every 1,000 miles driven. The contact stated that one quart of oil was added every 1,000 miles. In addition, the contact stated that the recommended oil change was at 5,000 miles. The manufacturer was made aware of the failure but no assistance was provided. The failure mileage was approximately 92,000. | Crash: No Fire: No | 92,000 |
| Sep 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | PASSENGER SIDE REAR BRAKE CALIPER FAILED CAUSING THE BRAKE TO SCRAPE INTO THE ROTOR. THE EMERGANCY BRAKE REMAINED IN THE LOCK POSTION WHEN THE CALIPER FAILED. LOCKING THE CALIPER IN THE UP POSITION AND RELEASING BRAKE FLUID. DRIVER SIDE BRAKES, CALIPER, AND ROTOR COMPLETLY INTACT AND DOES NOT NEED REPLACING. | Crash: No Fire: No | Unknown |