Complaint volume
517 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
517 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
517 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 162 complaints, with an average reported failure mileage of 13,906 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 100
ENGINE 82
UNKNOWN OR OTHER 56
SUSPENSION 50
SEAT BELTS 40
ELECTRICAL SYSTEM 19
STRUCTURE 17
POWER TRAIN 16
VISIBILITY 13
AIR BAGS 12
517 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2026 | SEATS,ENGINE | 2020 Hyundai Palisade , burning through quarts of oil at an unusual rate. No oil leaks can be found. SUV is only driven around town. No long mileage trips, no out of state trips exc. This is an extreme problem that should be looked into for this year make a model. I thought Hyundai was going to be my forever go to. Unfortunately after all the issues I’m experiencing, never again will I get a vehicle that’s a Hyundai brand. | Crash: No Fire: No | Unknown |
| Mar 2026 | ENGINE | Last year while traveling on vacation, my family was on the interstate crusing at approximately 70 MPH when the Hyundai Palisade suddenly started shaking and slowing down. It was shaking so bad, I ended up having to turn on my flashers because the vehicle would not accelerate up hill while pressing on the gas pedal. Thankfully, I was able to exit the highway and located a Hyundai dealership about 15 miles away in Jasper, AL. The dealership service department was very nice and indicated my engine oil was low. I could not figure out why this happened because we have always changed the oil at recommended intervals but once the dealership changed the oil, the check engine light turned off and we were able to proceed on our trip. Last night, we were traveling from [XXX] international airport back to [XXX] and the same pattern started all over again. After conducting some internet research based on the 2020 Palisade SEL, it appears this is a common issue for vehicles just under 100k miles. The reason I am reporting this is because Hyundai Corporate should do the right thing in this situation, by offering to replace the engine since I am within the 100k mile powertrain warranty period. I plan to take the vehicle to my local dealership today becuase there are two outstanding recalls, one of which is considered more serious due to a seatbelt latch. We waited over a month to schedule this service and the local dealership cancelled our appointment and didnt even offer to contact us to tell us this. The seatbelt issue is still not resolved and now we need Hyundai to perform oil consumption testing because the vehicle should not be burning this amount of oil while driving at speeds over 55MPH or over. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2026 | AIR BAGS,SEATS,ENGINE | I am filing a formal safety complaint regarding my 2020 Hyundai Palisade due to severe and ongoing engine oil consumption that presents a safety risk, combined with an active federal airbag safety recall. For approximately one year, my vehicle has been consuming excessive engine oil. Approximately 1,500–2,000 miles after an oil change, the vehicle becomes dangerously low on oil. On January 19, 2026, at 171,650 miles, the dealership initiated Hyundai’s official oil consumption test. At intake, the engine oil level was so low that nothing was visible on the dipstick. The dealership confirmed no external oil leaks were present and began the manufacturer’s oil consumption protocol. After driving approximately 1,000 miles, I returned on February 2, 2026, at 172,657 miles. The inspection showed the engine was 2.6 quarts low. The dealership stated combustion chamber cleaning was needed; however, Hyundai denied the repair based solely on mileage and the vehicle being out of warranty. This level of oil consumption presents a serious safety concern. Driving with critically low oil can cause sudden engine failure, stalling, or loss of power while traveling at highway speeds. This could create a crash hazard without warning. Additionally, my vehicle is subject to NHTSA Recall #26V034000 (Recall #292 – Ejection Mitigation), involving potential failure of the side curtain airbags for third-row passengers to deploy properly in certain crash scenarios. The remedy is not yet available. The combination of excessive oil consumption and an unresolved federal safety recall raises significant concerns regarding the overall safety and reliability of this vehicle. I am requesting that NHTSA investigate the engine oil consumption issue in the 2020 Hyundai Palisade, as excessive oil burning may indicate a broader manufacturing defect affecting engine integrity and driver safety. Ms. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2026 | SEAT BELTS | The system does not alert me if someone is sitting in 3rd row without seatbelt. No one has been injured, but i noticed it in January 2026. Not sure how long it has been happening. | Crash: No Fire: No | Unknown |
| Mar 2026 | POWER TRAIN | Since about 90,000 miles I have noticed a shudder from my transmission. It has progressed and having transmission issues. I have had regular maintenance done on my car and have even replaced the transmission fluid twice and the shudder is continuing to happen. I have looked at forums and all the things and seems to be a common theme amongst their transmission style. | Crash: No Fire: No | Unknown |
| Mar 2026 | UNKNOWN OR OTHER | 1. What component or system failed or malfunctioned, and is it available for inspection upon request? "The tempered glass panel of the panoramic sunroof spontaneously shattered while the vehicle was in motion. The glass exploded outward with a loud report similar to a gunshot. Yes, the vehicle and the remaining glass fragments are available for inspection upon request 2. How was your safety or the safety of others put at risk? The sudden, explosive noise caused an immediate distraction and startle response while traveling at highway speeds (approx. 70 mph), creating a high risk of a collision. Furthermore, glass shards fell into the cabin onto the driver and passengers, posing a risk of lacerations and eye injuries. Shards also blew out onto the interstate, creating a road hazard for following vehicles. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is currently being scheduled for inspection 4. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? "No warning lamps or messages appeared. There were no prior symptoms of glass stress, such as cracking or creaking. The failure was instantaneous and spontaneous with no prior indication of a defect." | Crash: No Fire: No | Unknown |
| Mar 2026 | ENGINE | The engine burns 1 quart per 1000 miles of driving | Crash: No Fire: No | Unknown |
| Mar 2026 | ENGINE | Vehicle is consuming or burning oil at a high rate. While dealer has done an oil consumption test and claimed it was "within tolerance," I have on multiple occasions had the car start to shudder at 2,000 miles since last oil change only to find the oil wasn't even on the stick anymore. The symptoms go away when adding oil, on some occasions more than 4 quarts of oil need to be added to get the oil to "full" on the dip stick. Multiple independent service centers have noted how dirty the oil is and how little is drained on oil change. No warning lights have come on at any time, even when car is making grinding noises and shuddering with no oil. This causes a safety issue as drivers reasonably expect to go at least 3,000 miles between oil changes and the engine could seize in traffic. Owners are being tacitly asked to add oil regularly to keep the engine functioning properly. | Crash: No Fire: No | Unknown |
| Feb 2026 | POWER TRAIN | I own a 2020 Hyundai Palisade. The vehicle began jerking while driving, particularly during acceleration and shifting, prior to reaching 100,000 miles. Over time the issue worsened, and the vehicle started failing to accelerate properly when pressing the gas pedal. There have been significant hesitations before the vehicle would move forward. This creates a serious safety concern, especially when merging into traffic or turning at intersections. The condition appears to be related to the transmission. The symptoms began while the vehicle was still under the powertrain warranty period. I am concerned this may represent a broader transmission defect affecting other vehicles of the same model. | Crash: No Fire: No | Unknown |
| Feb 2026 | ENGINE | I am reporting a safety concern involving repeated engine stalling while driving my 2020 Hyundai Palisade. The vehicle has stalled a total of seven times during normal operation. Most of the incidents occurred while slowing down or stopped at intersections and traffic lights. In these situations, the engine suddenly shut off without warning. I was forced to immediately shift the vehicle into park and restart the engine to continue driving. The check engine light did illuminate in connection with this issue. These incidents create a serious safety hazard, as sudden engine shutdown in active traffic increases the risk of rear-end collision. The loss of engine power occurs unexpectedly and without sufficient warning. The vehicle has been inspected, and I was informed that the issue may involve internal engine malfunction requiring major repairs. Because this vehicle has experienced multiple unexpected stalls in traffic, I am submitting this complaint due to the significant safety risk posed by sudden engine failure during operation. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM | The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was consuming an excessive amount of oil. There was an oil-burning odor coming from the vehicle. There was a misfire coming from the engine before the vehicle stalled. The Auto START/STOP was activated while driving. The feature was turned off, but quickly reactivated. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 89,000. | Crash: No Fire: No | 89,000 |
| Feb 2026 | SEAT BELTS | We scheduled in advance and confirmed recalls to have seatbelts recall serviced. Lost the entire day waiting for the service department to tell me they did not have the parts. The recall was mishandled and communication was kept to a minimum regarding the service noone knew about not having parts until the end of the day, which was 7 hours after our scheduled visit. A full day of work was lost and we are risking our child in a car seat on one of the affected seats. .the air bag recall also affects our means of transportation as we are risking travel each day. The dealership has not been helpful. | Crash: No Fire: No | Unknown |
| Feb 2026 | AIR BAGS,SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the second-row seats were inoperable. The contact also stated that the second-row seat belts failed to function properly, and the seat belt buckles failed to latch securely. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, parts for the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000. | Crash: No Fire: No | 70,000 |
| Feb 2026 | UNKNOWN OR OTHER,ENGINE | August 2025: While driving down the road and approaching a light, I slowed down to turn and make a left. As I braked, all lights on the instrument panel lit up and the car completely turned off. After several attempts to start the car again, the car started. After taking it to a shop, it was determined that the car had consumed all oil, despite being within the recommended milage range for oil change. I filed a complaint with Hyundai, who emailed me to talk to my local dealership. I responded and have yet to receive a response to my communication, as of February 20, 2026. Hyundai dealership has told me that I need to fail three oil consumption tests (I have), complete a combustion cleaning (it has recently been completed), and fail one more consumption test before they can submit to corporate for a new engine. In the meantime, I have experienced my car shaking, the smell of burning oil, my car "jolting" forward while driving at sustained speeds, and a tailpipe that is completely black with 67,800 miles currently on the car. | Crash: No Fire: No | Unknown |
| Feb 2026 | ENGINE | engine is consuming alot of oil i have to put a quart every week and it has a smell of burning near the engine and white smoke at the back tail pipe. | Crash: No Fire: No | Unknown |
| Feb 2026 | AIR BAGS,SEAT BELTS,ENGINE | Engine is sucking the life out of this vehicle meaning it is consuming more than normal oil. Oil consumption, I had the testing done. and Hyundai has done nothing about fixing the issues Well I am the second owner of this vehicle and it should be laws in place for the second owners of a vehicle. The first owner was keeping up on the maintenance of the vehicle so have I. I also have white smoke coming from the tailpipe. as well as stalling and stopping. I am still making payments on this vehicle and it is not far that I have to constantly get oil changes every month or sometimes twice a month seems like it. That is a lot of spending for something that should not be. It is so many people out there going through the same issues. It is a few Facebook group pages made behind this. It's truly sad that Hyundai will not fix this problem. What are we to do? Please Help. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | While idling at a traffic light on a busy city street all of the warning lights on the car went off and the car shut off on its own. | Crash: No Fire: No | Unknown |
| Feb 2026 | POWER TRAIN,ENGINE | Burns oil and I have to change it every 3K-5K miles. I add oil throughout to keep it topped off, but by around 5K miles it’s nearly black. It would be completely dry by 10K miles. Yesterday I noticed an oil drip from what I assume is a faulty gasket, which is new. | Crash: No Fire: No | Unknown |
| Feb 2026 | SEAT BELTS | On December, 2025 I received notification from Hyundai de Puerto Rico (Sojitz de Puerto Rico Corporation) informing about the Hyundai Recall Number 283 (NHTSA Recall Number 25V-607) regarding the seat belt buckle assemblies problem (See attached notification document). On January 27, 2026 I took my Hyundai Palisade 2020 to the programed appointment at Hyundai de Cupey, Ave. Ponce de León, #1385, San Juan, PR 00926 for the inspection and replacements of my seat belts buckle assemblies. For my surprise, the service advisor Ms. Adleni Vazquez informed me that there was no such recall and that they were proceeding with an extended warranty on the vehicle seat belt assembly system. She also told me that they would only act during that warranty extension period if I could prove a malfunction of the seat belt buckle assemblies. I showed the safety recall notification letter and the action required to the service advisor, but still they denied the inspection of seat belt buckle assemblies. The advisor showed me the Hyundai de Puerto Rico instruction regarding the matter which is only to provide an extended warranty. (See attached document). My vehicle was just serviced for an ECU upgrade of the emission system which I was told was the only recall pending (See attached Service job document). Do I or my passengers need to be involved in an accident and suffer injuries or even death because my vehicle was one with the faulty buckle assemblies before I can make a claim and be provided with the needed service and remedy? I think this “extended warranty” argument used in Puerto Rico for recall 283 is a dangerous excuse for not providing the service required. Please, investigate this important safety issue and Hyundai de Puerto Rico’s noncompliance. Once again, this is a serious issue that requires a prompt remedy. Due to is physical nature, it cannot be remedied merely with an “extended warranty”. Thank you for your attention to this matter. | Crash: No Fire: No | Unknown |
| Jan 2026 | SUSPENSION | The vehicle continues to feel very bumpy when we drive. Even if I stand in the 2nd row and press up and down, it makes a squeaky, sometimes loud rattling / knocking sound. I have taken this to the dealer multiple times and they tired to tighten shock absorbers and the padding around it but the problem hasn't gone. They ask me to leave the car with them without getting a loaner which is hard to do as we need the car. They have made it hard to get the problem solved, not taking ownership and have denied any issue with the suspension despite multiple complaints by consumers in online forums and what i have personally experienced. | Crash: No Fire: No | Unknown |
| Jan 2026 | SUSPENSION | I purchased a new 2020 Hyundai Palisade SEL. When I only had 47,683 miles I had my rear shocks replaced for the third time. Poor handling, and noise when the shocks fail. The shocks needing replaced was confirmed by the dealer service department. No warning lamps or messages were displayed. | Crash: No Fire: No | Unknown |
| Jan 2026 | STRUCTURE | 2020 Hyundai Palisade bought new with extended warranty that was supposed to "cover everything". The plastic items on the vehicle started failing with sun damage & the paint on the lift gate & roof started failing in 2023. The plastic items failing are the both driver/passenger rear view mirrors, the rear lift gate spoiler that houses one of the brake lights, the black trim on each side of the spoiler, the paint on the rear lift gate & paint on the roof including around the moon roofs. I brought it to the attention of the dealership I go to each time I brought it in for service or other warranty issues. I feel like I was blown off & not taken seriously. When they finally found & pull up my extended warranty to look at what it covered & inspected the sun damage/defect On June 27, 2025 they told me the manufacturer's warranty expired & it was not covered under my extended warranty. I voiced my frustration, saying they knew about this issue for about a year & when it possibly could have been under the warranty but not it is not. I asked how I can escalate this & they gave my the consumer affairs phone # for Hyundai. I contacted them, case#[XXX], and at their request I went to a dealership for them to inspect the damage/defect. I was later told the same thing, it is out of warranty. After researching my issue, I have discovered this vehicle has a recall for this exact issue, but for different paint colors. Just not my SUVs color blue. Seeing how this damage happened in such a short period of time & the amount of damage/defect is not normal given that timeframe, I am worried about it getting worst quickly. This could affect the function of the brake light & rear view mirrors thus affecting my safety, the function of the vehicle, & it's value. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2026 | SEAT BELTS | I have a seatbelt recall and the parts are still in back order. I don’t feel safe driving my car since my seat belt did come in clapped while driving | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | Dear NHTSA, I'm reporting a serious safety issue with my 2020 Hyundai Palisade (3.8L V6) involving excessive oil consumption without low-oil warning lights. Timeline: Oil changed: August 13, 2025 → Engine stalling/rough idle → Checked Oct 27, 2025: completely out of oil Oil changed again: October 27, 2025 → Same symptoms recur → January 16, 2026: completely out of oil again Usage: ~300 miles/week (1,200 miles/4 months) using full synthetic 5W-30—far below Hyundai's 7,500-10,000 mile interval. Safety Risk: No low oil warning despite total depletion x2, risking catastrophic engine failure while driving. Known Lambda II V6 issue per TSB 20-01-0001. Request: Investigation into oil consumption recall and sensor failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | STRUCTURE:BODY | Rear sunroof exploded randomly. | Crash: No Fire: No | Unknown |