Complaint volume
517 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
517 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
517 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 162 complaints, with an average reported failure mileage of 13,906 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 100
ENGINE 82
UNKNOWN OR OTHER 56
SUSPENSION 50
SEAT BELTS 40
ELECTRICAL SYSTEM 19
STRUCTURE 17
POWER TRAIN 16
VISIBILITY 13
AIR BAGS 12
517 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | ENGINE | 2020 Hyundai Palisade, VIN: [XXX] . Excessive engine oil consumption beginning at ~95,418 miles. Oil drops to critical levels between oil changes, causing engine hesitation, rough running, and Check Engine Light activation — CEL clears only after oil is manually added, confirming oil starvation as the cause. SAFETY RISKS: Engine seizure or stall at highway speed; engine fire from oil burning on hot components; sudden loss of vehicle control; CEL only illuminates after oil is already critical, leaving no safe warning window. DEALER: Vehicle brought to dealership in [XXX] on 8/25/25 (95,451 mi) and Barnes Crossing Hyundai, [XXX] on 4/22/26 (99,969 mi). RO# XXX/1. HMA Case# XXX. Both dealers confirmed abnormal oil consumption. MANUFACTURER RESPONSE: Hyundai Motor America denied all repair or engine replacement solely because the title was transferred from a family member. Hyundai's own XXX (Dec. 2023) acknowledges systemic oil consumption across all Hyundai gasoline engines and mandates a repair protocol including engine replacement. A title transfer does not cause a mechanical defect and Hyundai failed to apply its own TSB procedures before denial. REQUESTED ACTION: Investigate HMA's pattern of denying TXXX remedies after title transfers; compel engine repair/replacement at no cost; evaluate safety recall eligibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE | It is burning much more oil per 1000 miles than the Hyundai website says is normal. It has kept burning oil at a very high and abnormal rate. To the point of having to carry oil while driving. Nothing happened to make this start, it just began! | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Hyundai Palisade. The contact stated that he initially began to notice that his engine would consume oil at a rapid pace. As the failure persisted, the vehicle would shudder upon depression of the accelerator pedal as the check engine light appeared on the instrument panel. In addition, the contact stated that white smoke would emit from the exhaust pipe. The vehicle was taken to an independent mechanic where the spark plugs were replaced on two separate occasions due to carbon build up. The vehicle was then taken to a dealer where it remained in their possession for three months before the contact was informed that they were performing an oil consumption test. The contact was advised to bring the vehicle back at 1,000 to continue the oil test. After 1,000, the contact was informed that the engine showed no sign of excessive oil consumption. The contact then stated that while driving at 35 MPH, the vehicle shut off without warning as the contact managed to coast the vehicle into a nearby parking lot. The contact attempt to restart the vehicle; however, the engine failed to start. Due to the failure, the vehicle was towed to his independent mechanic where they diagnosed the vehicle with engine failure. The vehicle was then towed to another dealer(Diehl Hyundai of Sharon-1251 E State St, Sharon, PA 16146) where the vehicle remained in their possession for two months were they replaced the engine and vehicle starter. Upon return of vehicle while driving at 55 MPH, the front end of the vehicle began to violently shake and the contact immediately contacted the dealer. The contact was informed that the vehicle was not test driven before the vehicle was returned due to the excessive wear of the rear tires. Additionally, the contact stated that the steering wheel would shake while driving which would cause the contact to lose control of the vehicle without warning. The dealer refused to offer a loaner vehicle and that they would listen to the engine but could not guarantee any repairs. The contact called the manufacturer and initially left a message. The contact received a response and was given a case number. The vehicle was not repaired. The failure mileage was 30,000. | Crash: No Fire: No Towed | 30,000 |
| May 2026 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I recently purchased this vehicle, and shortly after, it began having serious powertrain issues. When I accelerate, the vehicle intermittently loses power and starts shaking violently. It feels like the engine or transmission is slipping or failing. The RPMs surge and drop rapidly, and the vehicle hesitates, jerks, and sometimes briefly slows down before suddenly accelerating again. This creates an unsafe and unpredictable driving condition, especially when merging or driving in traffic. I’m concerned about a loss of propulsion while the vehicle is in motion. My mechanic indicated the issue may involve the torque converter clutch not engaging properly (possible “stuck off” or circuit performance issue), which would explain the shuddering and inconsistent power transfer. Despite how severe this is, there are no warning lights or check engine light, and no diagnostic codes, which raises concern that the failure is not being detected by the vehicle’s onboard systems. I am also experiencing low and fluctuating engine oil levels even after topping it off and a recent oil change, which may indicate an additional engine-related defect. The vehicle has a clean title and no accident history. - Failed system: Powertrain (engine/transmission), suspected torque converter clutch malfunction. Vehicle is available for inspection. - Safety risk: Intermittent loss of power, hesitation, and surging creates a high risk of collision, especially in traffic or at highway speeds. - Confirmation: My independent mechanic has identified as likely a torque converter related issue. - Inspection status: Not yet inspected by manufacturer or insurance. - Warnings/symptoms: No warning lights or codes. Symptoms began shortly after I purchased and have worsened over time. | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE | Component: Engine My 2020 Hyundai Palisade (approximately 155,856 miles) experienced a serious and dangerous engine-related failure that resulted in a vehicle fire. My 16 year old daughter was driving alone at the time of the catastrophic failure and fire. For approximately six months prior to the incident, the vehicle was consuming oil at an abnormal rate with no visible external leaks. This condition persisted without clear cause. While driving, the vehicle suddenly developed a new oil leak, and the engine failed without warning, leaving me stranded on the roadway. Immediately following the failure, the engine compartment caught fire. There were no prior indications of an active oil leak before this sudden failure. The progression from oil consumption to catastrophic failure and fire presents a serious safety concern. This incident created a dangerous situation with risk of injury or worse, and it appears to be more than normal wear and tear. I am reporting this as a potential safety defect involving engine failure and fire risk. Mileage at time of incident: approximately 155,856 miles No prior accident or external cause contributed to the fire. | Crash: No Fire: Yes | Unknown |
| Apr 2026 | AIR BAGS,SEATS | The contact owns a 2020 Hyundai Palisade. The contact stated that while her daughter was entering the third row, the lever was pulled to fold the seat for access, and the seat collapsed, nearly crushing her grandson. The contact received notification of NHTSA Campaign Number: 26V034000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 100,000. | Crash: No Fire: No | 100,000 |
| Apr 2026 | UNKNOWN OR OTHER | High engine oil consumption. Had oil changed 2/2/26 and almost got killed 4/29/26due to low oil. Car stalled crossing busy highway and barely made it to resting stop. Was able to restart car and took to mechanic and no oil showing on dipstick. They changed and I researched and see where others have concern about high oil use on hyuandai palisade and no warning light to alert driver evidently the warning light only comes on when too late and damage done. Low oil will cause stall out which is what happened to me today. Thankfully my guardian angel protected me and let me get across highway w incoming traffic at 75 mph | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | Component: Engine / Engine and Engine Cooling Description: My 2020 Hyundai Palisade (approximately 155,856 miles) experienced a serious and dangerous engine-related failure that resulted in a vehicle fire. For approximately 8 months prior to the incident, the vehicle was consuming oil at an abnormal rate with no visible external leaks. This condition persisted without clear cause. While my [XXX] daughter was driving, the vehicle suddenly developed a new oil leak, and the engine failed without warning, leaving my daughter stranded on the roadway. Immediately following the failure, the engine compartment caught fire. There were no prior indications of an active oil leak before this sudden failure. The progression from oil consumption to catastrophic failure and fire presents a serious safety concern. This incident created a dangerous situation with risk of injury or worse, and it appears to be more than normal wear and tear. I am reporting this as a potential safety defect involving engine failure and fire risk. Mileage at time of incident: approximately 155,000 miles No prior accident or external cause contributed to the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: Yes | Unknown |
| Apr 2026 | AIR BAGS | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The manufacturer was contacted and confirmed that parts were not yet available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | Excessive oil consumption - Hyundai is refusing to issue a recall even tho there was a class action lawsuit | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | 2020 palisades oil was changed ON TIME by my husband and at valvoline but has had extreme oil consumption after hitting around 90,000 and before oil change was due my engine is now ticking and is essentially blown. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN,ENGINE | My 2020 Hyundai Palisade has an excessive and dangerous oil consumption defect. The vehicle consumes approximately 3/4 of a quart of oil every 1,000 miles. At a standard 8,000-mile oil change interval, the engine loses more oil than it holds between services. At approximately 185,000 miles, my vehicle stalled on the interstate with my family inside the vehicle. Upon inspection, the engine was critically low on oil. I added 5 quarts of oil to restore proper level. Critically, at NO point prior to the stall did the low oil pressure warning light illuminate. The vehicle's oil warning system completely failed to alert me that the engine was dangerously low on oil. This is a dual failure: the engine is consuming oil at an excessive and unsafe rate, and the warning system designed to protect the driver failed to activate when the engine was in a critical state. I have reported this issue to my dealership and filed a formal complaint with Hyundai Motor America. Neither has resulted in a meaningful resolution. Hyundai's internal "acceptable" oil consumption threshold of 1 quart per 1,000 miles is significantly outside mainstream industry standards set by other major manufacturers and appears designed to deny warranty claims rather than protect consumers. This defect poses a direct and serious safety risk. A vehicle stalling on the interstate due to oil starvation, with no warning to the driver, is a life-threatening failure. I am requesting that NHTSA open a formal investigation into the 2020 Hyundai Palisade for excessive oil consumption and oil pressure warning system failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | AIR BAGS | I opened a case with Hyundai corporate due to the safety recalls, one being the second row seat belts and now the ejection recall for the third row passenger. I was told to use caution only to my request of a loaner or rental reimbursement. Hyundai is NOT honoring rental reimbursements as they submitted. | Crash: No Fire: No | Unknown |
| Apr 2026 | SEAT BELTS | I feel that this is a huge safety issue as I have 3 grandchildren that I watch everyday and have to have 2 of them in the 3rd row and 1 in the middle section, I love this vehicle but know I am afraid to drive it when I have them. This should be fixed immediately. Every day that there is not a fix is a day that I am putting my grand children's life in danger | Crash: No Fire: No | Unknown |
| Apr 2026 | VISIBILITY,AIR BAGS,SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact stated that the front camera was reportedly installed incorrectly, causing the automatic emergency braking system to engage unexpectedly, almost causing several crashes. Additionally, the windshield wiper motor became inoperable, and there was a fluid leak coming from the wiper system that migrated into the transmission, causing a mechanical failure with the gearbox. The rear seat belts also failed to buckle securely and were frequently unlatched while children were inside the vehicle. The contact referenced NHTSA Campaign Numbers: 26V034000 (Air Bags), 25V607000 (Seat Belts), and 22V627000 (Visibility); however, the VIN was not included in NHTSA Campaign Number: 22V627000 (Visibility). The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 90,000. | Crash: No Fire: No | 90,000 |
| Apr 2026 | SUSPENSION | When driving vehicle there is a loud thumping sound coming from the back end of car and when driving through unstable terrain you could actually hear it more. | Crash: No Fire: No | Unknown |
| Apr 2026 | SUSPENSION,UNKNOWN OR OTHER,ENGINE | While traveling to Abilene Tx to see my doctor my check engine light came on. I pulled into the Hyundai dealership and ask the service advisor to plug into my vehicle and let me know what was going on. After he talked to his service manager he advised me that they "where to busy" and the earliest they could get me in would be the next Monday. This was Wednesday. My home is 100 miles from Abilene. I asked if he thought it would be alright and he said sure. I barely made it back to Big Spring before it started clinking and cluttering. It sound horrible. My son said it sounded like it through a rod. He checked the oil and said that I had low oil however my low oil light did not come on. I notified the dealership and was advised that I had to have it towed back to the shop in Abilene which I did. After a week passed I was in Abilene and stopped to check on my vehicle. Needless to say my repairs are in excess of 20K. New engine etc. and rear suspension is out also. After researching I have found I'm not the only owner with these problems. There are numerous complaints about these problems with the Palisade. This is a danger to all who own this vehicle. Fires, accidents and no telling what can affect us. All these vehicles need to be recalled because of the engine that was placed in these vehicles. The engine is eating oil fast. My oil changes were on time. Hyundai and the dealership are unwilling to offer any help in repairing my vehicle. The parts on the suspension are sub standard. I can't believe they are called the #1 SUV in America! Buyers need to be aware of the substandard parts and engine. They also need to be aware the Hyundai doesn't stand behind their product or the dealership either for that matter. I shutter to think of who I could've been on the side of the road with a blown on fire engine. I'm thankful I made it home before the vehicle cratered. | Crash: No Fire: No | Unknown |
| Apr 2026 | SEATS | Recall #292 has been open with no remedy for over 3 months | Crash: No Fire: No | Unknown |
| Apr 2026 | VEHICLE SPEED CONTROL | Instrument cluster has stopped working. Issue has been confirmed with Matt Bowers Hyundai in Gulfport, MS. Similar to the TSB 22-01-058H. Instrument cluster fails to display RPMs, Temperature, Speed, and Fuel level. Auto Bright headlights fail, seatbelt warning lights fail. Cruise control becomes inactive. Also have noticed this to cause parking sensors to become inaccurate. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | Here’s a more professional, structured version of your complaint while still clearly conveying the seriousness of the situation: ⸻ I am writing to formally express my concern regarding a 2020 Hyundai Palisade that I purchased from a dealership less than one year ago, along with an extended warranty. Since the time of purchase, the vehicle has experienced ongoing and significant oil consumption issues. In fact, it has spent a substantial amount of time in the repair shop—arguably more time than it has been in my possession. Despite these repeated service visits, the problem has not been resolved. The vehicle is currently consuming more than 1.5 quarts of oil per 1,000 miles, which is well beyond what would be considered normal. I have completed an official oil consumption test to document this issue. Notably, these problems began prior to even the first oil change after purchase, indicating that the condition likely existed at the time of sale. Despite the documented issue, both Hyundai Motor Company and the extended warranty provider have denied coverage for repairs. As a result, I am left with a vehicle that has a serious mechanical defect and a high risk of engine failure. I invested approximately $29,000 in this vehicle, and I am now facing the prospect of catastrophic engine damage due to a known issue that has been widely reported with similar vehicles. This situation is extremely concerning and has left me feeling misled and unfairly treated. I am seeking a fair resolution to this matter, including appropriate repair, replacement, or compensation, given the circumstances and the documentation supporting this claim. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | The front moonroof scattered suddenly while driving about 45 mph. No outside impact or other damage. The rear moonroof is in perfect shape. The car has 26,721 miles. | Crash: No Fire: No | Unknown |
| Apr 2026 | SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was parked, the front driver's side seat belt and the second-row driver's side seat belt failed to latch as intended. The vehicle was taken to the dealer, and the seat belt failures were confirmed. The contact was informed that the seat belts needed to be replaced. The contact was informed that parts were not available to repair the vehicle. In addition, the contact was informed that the parts were ordered to repair the vehicle. The contact stated that parts were ordered in December 2025; however, the parts were still not yet available. The contact stated that an infant rode in the vehicle in a car seat, and there is no available option to secure the car seat inside the vehicle. The contact received notifications of NHTSA Campaign Number: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, parts for the recall repairs were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 64,000. | Crash: No Fire: No | 64,000 |
| Mar 2026 | SEAT BELTS | Have attempted recall repairs 2 times. Was told I needed to reschedule since parts not available. I brought my vehicle in for repair 3/30/2026 @ 8:20. After noticing my car in back parking lot that did not move from at least 8:50am to 10:10am, I asked service representative what was happening. I was told I need to bring back at a later date when seatbelt parts are in. This process would take 4 hours. I made them aware that my front passenger seatbelt comes undone often. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEAT BELTS | The contact owns a 2020 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while attempting to clean the windshield, the windshield washer fluid system failed to spray as intended to clean the windshield. The dealer was contacted, and it was confirmed that parts were not yet available for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 37,000. | Crash: No Fire: No | 37,000 |
| Mar 2026 | SEAT BELTS | Hyundai Motor America ATTN: Consumer Affairs Department / Legal Office [XXX] VICE REQUIRES IMMEDIATE INVESTIGATION OF RECALL INSTALLATION OF SEAT BELT BUCKLES-2020/Hyundai Palisade –XXX To: General Manager, [XXX] Hyundai of [XXX] ] / Hyundai Consumer Affair [XXX] riting to f [XXX] port a serious safety concern regarding my 2020, Hyundai Palisade, VIN [XXX] . This issue poses a direct risk to the safety of [XXX] upants. Description of Safety Issue: Safety Recall of seat belt buckles unlatching during use of vehicle. A letter was sent to me by mail in January to replace seatbelt buckles due to unlatching during use of vehicle. Hyundai states that “this recall involves the seat belt buckle assembly in the front and second row outer seating positions”. Repair History: •March 17, 2026: [XXX] from Pohanka Hyundai Parts Department left a voicemail stat [XXX] she “received a set (seat belt buckles) in for you today” and “um so I can only hold them for a little while if you could reach back out to me”. I called her right back to let her know I would be in either on Thursday or Friday afternoon. •March 20, 2026: Vehicle brought to Pohanka Hyundai of [XXX] for Recall of seat belt buckle assembly at 13:53. Invoice # [XXX] er # XXX , that states “XXX 1ST/2ND RW SEAT BLT BUCK REPL. I waited in the lounge until 13:53 when service writer let me know my car was ready. When getting back into my car, I checked the new seat belt buckle assembly only to find that they were never swapped out for the new ones. I then let the service writer know and he said “what do you mean?” I then explained to him that they were the old because they were dirty, with dust and dirt in the “PRESS” release button. I then asked to see my old parts and a set of new parts to be able to compare. He could not show me either so he then went to talk to [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), [XXX] 2(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |