Complaint volume
498 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
498 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
498 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 160 complaints, with an average reported failure mileage of 13,718 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 58
SUSPENSION 48
UNKNOWN OR OTHER 45
SEAT BELTS 33
STRUCTURE 17
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
498 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2025 | POWER TRAIN,ENGINE | Safety Complaint Summary: I am filing a safety complaint regarding my 2020 Hyundai Palisade SEL AWD, ~96,000 miles). This vehicle has suffered three major powertrain failures under 100,000 miles: - Full engine replacement (due to excessive oil consumption, unresolved for months) - AWD system repairs - Now requires a full transmission replacement When my engine began burning oil, Hyundai’s service department charged me ~$500 and sent me back on the road without disclosing that this was a known issue. I continued running out of oil multiple times until an independent mechanic diagnosed the defect. My family was unknowingly placed at risk while Hyundai delayed resolution for 8 months. Diminished Value: The repeated nature of these failures not only raises safety concerns but has also destroyed the market value of the vehicle. Even after a transmission replacement, the Palisade remains a car that no buyer would trust — which underscores the seriousness of these systemic safety risks. Relief Requested: I ask NHTSA to review whether this defect pattern represents a broader safety issue and whether Hyundai should have disclosed the known oil consumption defect earlier and should investigate why a vehicle is suffering three powertrain issues and if this is a wider problem with the car type/year. A notice to consumers should be issued so we are not driving around in an unsafe car. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Uses 1qt of oil or more per 1,000 miles | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | SUV is consuming oil prior to 5000 miles. I went to the dealer in June after noticing my SUV shuttering and almost shutting off while accelerating and it was noted that all of my oil was gone. I was instructed to get an oil change. I came back a month and a half later and all of my oil was gone again and it had been less than 5000 miles since the last oil change. I was instructed to get another oil change and come back in 1000 miles. It has been 3 weeks and I came back 1000 miles later with most of the oil gone. Diagnostic showed internal damage and the valve seal is leaking internally. There were no warning lights. I am waiting for further inspection by the dealer. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN,ENGINE | The contact owned a 2020 Hyundai Palisade. The contact stated that while driving at approximately 65 MPH, he heard an abnormal popping and hissing noise. The contact stated that he started to smell a burning odor. The contact was losing forward momentum. No warning lights illuminated. When he applied the accelerator pedal, the vehicle continued to slow down. The contact pulled off the highway, stopped the vehicle, and turned off the engine. The contact stated that almost immediately, smoke was issuing from under the front end. The contact stated that the vehicle burst into flames. The police and fire department were called. The fire was extinguished using chemicals. The police and fire departments issued reports. The vehicle was towed away to an impound lot. The contact stated that he had the transmission replaced in 2024. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000. | Crash: No Fire: Yes Towed | 150,000 |
| Aug 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | While merging onto a highway, my 2020 Hyundai Palisade abruptly lost all engine power and stalled. This immediate and complete failure occurred at a critical moment, posing an extreme safety risk. All dashboard warning lights illuminated, but provided no specific diagnosis. The vehicle was towed to a dealership, where technicians determined the engine was consuming oil at an abnormal rate, despite a lack of visible leaks. I was instructed to participate in an "oil consumption test," a three-part process that required multiple oil changes and inspections over several months. Each time, the vehicle had burned over a quart of oil—a clear indication of a defect. Despite this evidence, Hyundai denied my warranty claim, accusing me of negligence for being unable to produce oil change records between 29,600 and 46,900 miles. This is a common and unacceptable tactic used to avoid accountability for a widespread issue. My experience is not isolated. Hundreds, if not thousands, of owners of 2020-2023 Hyundai models, including the Palisade, report identical engine oil over-consumption issues and subsequent power loss. This issue is a **severe safety hazard** that can lead to sudden, catastrophic engine failure and potential accidents. Hyundai's refusal to acknowledge this defect and issue a recall is **gross negligence**. They are knowingly allowing thousands of unsafe vehicles to remain on the road. There are currently federal lawsuits against Hyundai for this very issue. The transportation authority must force Hyundai to issue an immediate recall and remedy this critical defect before a tragedy occurs. | Crash: No Fire: No | Unknown |
| Aug 2025 | SUSPENSION | Rear shocks leaking and fail inspection. This was confirmed by both the dealer and independent service center. There were no warnings. This is the second time the same shocks have needed to be replaced. The first time they lasted 3 years, the second time two years. This is an endemic problem with these shocks affecting both the original and OEM replacement parts. | Crash: No Fire: No | Unknown |
| Aug 2025 | SUSPENSION | The rear struts are failed within a very short amount of mileage driven. Warrantied twice, but fail again after 20-30k miles. Safety concerned because boucy ride can result in lost of control when hitting bump in the corner. No warning lamps or messages appeared. However, clunking noise from the back. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | On [XXX], while driving on the freeway, my 2020 Hyundai Palisade suddenly malfunctioned and went up in flames without warning. My young son was in the vehicle with me. Within moments, smoke and fire spread rapidly, forcing us to stop in traffic and escape before the fire fully engulfed the car. The entire vehicle became a total loss. This was a terrifying, life-threatening situation. My safety and my son’s safety were at extreme risk. If my other family members had been in the car, the outcome could have been catastrophic. The emotional trauma from this event is significant and continues to affect us. The incident was reported to the San Antonio Fire Department, who responded to the scene and documented the fire. Their reports confirm the vehicle fire: Incident Report #[XXX] and SAFD Case #[XXX]. After researching, I discovered that similar fires have been reported in Hyundai vehicles, raising concerns that this is part of a wider safety defect. Families should not have to fear their vehicle spontaneously igniting on the road. At the time of the fire, there were no warning lamps, error messages, or symptoms that suggested the vehicle was unsafe. The failure happened suddenly and without warning. The vehicle has not been inspected by Hyundai at this time, but it is available for inspection upon request. I am urging a full investigation into Hyundai’s design and safety practices, as this fire placed lives in immediate danger. This was not just a mechanical failure—it was a potentially fatal event that could have resulted in severe injury or loss of life. | Crash: No Fire: No | Unknown |
| Aug 2025 | SUSPENSION | Suspension failure - shock absorbers Sever bouncing caused - unsafe for rear passengers Replaced absorbers - problem reoccurred within 5k miles Dealership inspection - part failure again no warnings, sudden popping sound with increased bouncing. This makes the car unsuitable to drive safely. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | Follow-Up Complaint – Engine Failure on 2020 Hyundai Palisade (VIN: [XXX] ) I am following up on a previous complaint regarding a complete engine failure in my 2020 Hyundai Palisade. I purchased the vehicle from CarMax in 2023 and was never made aware of any known engine issues. I also signed the required Lemon Law disclosure form at purchase, which did not indicate any concerns with the engine. My vehicle experienced a sudden and total engine failure, despite being properly maintained. This failure mirrors the symptoms of engine problems that have led to multiple Hyundai recalls in other models with similar engine configurations. Although my VIN is not included in the current recall list, my engine failure is consistent with those affected, indicating a broader issue that Hyundai has not fully addressed. The engine failed prematurely and unexpectedly, which is both a serious safety hazard and a financial burden. I am now stuck with an inoperable vehicle and costly repair needs due to a failure that appears to stem from a manufacturer defect. This situation reflects a pattern of engine-related issues across Hyundai vehicles. I urge NHTSA to investigate whether the 2020 Palisade should be included in Hyundai’s ongoing or expanded recalls. Hyundai must be held accountable for engine defects—regardless of whether a VIN is currently listed. I am requesting that this matter be escalated and reconsidered. Sincerely, [XXX] VIN: [XXX] Purchased: 2023 from CarMax Mileage at failure: [Insert Approx. Mileage] Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle stalled and suddenly went into park mode from drive mode and lights started flashing along with engine light. Not idling properly, or shifting properly, has to be towed to dealership. 2020 with only 72,000 miles. | Crash: No Fire: No | Unknown |
| Aug 2025 | SUSPENSION | The shocks have failed and are noticably loud and will drop out hard whenever there is any bump which while turning could cause serious safety issues. This has been a common issue from what I have seen. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | My car has been diagnosed, by a dealership, with excessive oil consumption due to a faulty piston ring which caused there to be no compression in cylinder 1. Initially my car had smoke coming from the tailpipe, then it started to shake while idling and the check engine light came on (delearship cleared it), then it overheated on me while going down the road with no warning whatsoever. Each time there was no oil on the lipstick. This is dangerous for people to not have any warning as to when the car is going to overheat until its already overheating. It could potentially set on fire while going down the highway with my [XXX] and [XXX] old. As soon as I put oil in it, it runs totally fine. I have voice recordings to confirm the diagnosis. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Aug 2025 | SUSPENSION | Rear suspension making popping sound at low speed. Rear shocks have also seemed not performing properly over potholes at one time causing an error code for the AWD system. Had local dealer make repairs for TSB for this know issue of shock mounting insulators. Vehicle noise was fixed and ride seemed to be improved for about one day then it started making same popping sound again at slow speeds. Assuming rough ride will return shortly. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | This vehicle has excessive oil consumption, and the low oil light does not light up to tell you that you are low on oil. I only noticed that I was low on oil because the engine starts knocking and started to stall. I had the oil changed according to all service intervals and at one point the dealership told me my car had no oil left in it. I just had it changed, drove about 2k miles and already had to put more oil in because it didn't even show any oil on the dip stick. This is a safety hazard as well as an environmental problem with these vehicles burning this much oil. This started happening around 80-90k miles on the engine. | Crash: No Fire: No | Unknown |
| Jul 2025 | SUSPENSION | TSB # MC-10207814-0001 I Have already had this repaired once, in 2023 and the other in 2024. My vehicle is now out of warranty, and Hyundai won't do anything for this fix. Looking online, there are plenty other complaints regarding the rattling noise experienced with this issue. I believe this should become a recall, and all vehicles on the road should be able to get this replaced in or out of warranty. | Crash: No Fire: No | Unknown |
| Jul 2025 | SUSPENSION | Have a 2020 palisade unlimited with self leveling shocks, started hearing clunking, knocking noise in rear. Have 74k miles currently but started hearing knocking sound at about 55k miles. Replaced shock mounts on both sides which didn’t fix the problem. | Crash: No Fire: No | Unknown |
| Jul 2025 | SUSPENSION | - Self leveling rear shocks failed at 21,000 miles leading to dangerous instability on the highway. - The problem was ignored by my primary Hyundai dealer but identified by another and the shocks were replaced. Hyundai Corporate was of no help. - There are numerous reports of self leveling rear shock failures on the higher Hyundai Palisade trim levels. See on line chat forums; Google "Hyundai Palisade Rear Shck Failures". - Hyundai has failed to correct this safety issue and continues to manufacture and offer their self leveling rear shocks on certain model trims. This is a safety problem requiring an investigation by the NTSB. - As a note, 40 per cent of the writers mileage is highway, and there were no heavy loads or abusive driving practices. | Crash: No Fire: No | Unknown |
| Jul 2025 | SERVICE BRAKES | When driving our brakes are spongy, downhill braking control gets disabled and tells us to control our speed even when going speed limit and below. Increased braking distance is needed, brakes are to the floor. When taken in for this concern we were met with, no issues noted on inspection. The brakes are getting worse and we feel as though this is a hazard for driving. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | My 2020 vehicle stopped on me while I was driving on the interstate! Beforehand, I had no issues with the vehicle driving or otherwise. The alternator has gone out on it! There was no prior warning. It just stopped while I was driving and I was stranded for hours! I’m a female. It’s costing me hundreds of dollars for a fairly new car! | Crash: No Fire: No | Unknown |
| Jul 2025 | SUSPENSION | The rear shocks have gone bad 2 times already, and now are bad a third time at 28,000 miles. The shocks begin to clunk and the rear end vibrates over bumps. | Crash: No Fire: No | Unknown |
| Jun 2025 | SUSPENSION | The shocks have been worn out, clunking and not damping bumps. It causes excessive bounce making the vehicle hard to control on the road. It has been verified by a shop and no warning signs on dash. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN,ENGINE | Over the past 5 years, this vehicle has experienced three major powertrain failures: two complete transmission failures and, most recently, a catastrophic engine failure. The most recent issue involved the engine burning excessive oil without warning. While my wife was driving downhill, the vehicle shut off completely, causing a total loss of power steering and braking. She was barely able to get it safely to the side of the road. It was a serious safety risk, especially with children in the vehicle. Each failure has occurred well before it should in terms of mileage, and despite repairs, the issues continue. After this third failure, Hyundai offered to cover only 50% of the repair costs—which seems to acknowledge some degree of corporate responsibility—but we declined, as this is a relatively new vehicle and the problem is clearly systemic. We paid the second total transmission replacement completely out of pocket. A quick Google search and outreach to social media revealed that hundreds of Hyundai owners (across multiple models from this era) are experiencing very similar engine issues, many with official recalls for consumption, but there being no official recall or widespread support for Palisade owners. Personal stories suggest a clear pattern. The original dealership that sold the vehicle listed it as Certified Pre-Owned, but has since changed ownership and retains no records, which has made verifying the warranty status impossible. Hyundai corporate and customer service have been extremely difficult to work with—there are multiple active case numbers, no internal communication, and the local dealership doesn’t coordinate with national reps. This vehicle has spent over 100 days in service across these failures. I’ve tried every route available—dealership, corporate support, and online forums. The community is unsafe, and without broader action, other families could be at risk. | Crash: No Fire: No | Unknown |
| Jun 2025 | ENGINE | Car consumes oil, no oil light comes on, no oil on the driveway. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER | AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility is impaired suddenly while driving | Crash: No Fire: No | Unknown |