Complaint volume
500 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
500 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
500 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 160 complaints, with an average reported failure mileage of 13,718 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 58
SUSPENSION 48
UNKNOWN OR OTHER 45
SEAT BELTS 33
STRUCTURE 17
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
500 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2021 | ENGINE | About 1 1/2 hours into a 7 hr trip driving on vacation the car started running rough. Upon slowing the engine shut off several times. The car started knocking and the check engine light came on about 30 min from our destination. We took it to the closest Hyundai dealer who informed us the engine needed to be replaced because it had no oil in it. We NEVER had a low oil light or check oil light come on. I had checked the oil life before we left on our trip and knew I had a cushion of several hundred miles before it was due for an oil change. This could have caused all of us in the car since the car shut off and all power was gone. | Crash: No Fire: No | Unknown |
| Jun 2021 | WHEELS | My tire was losing air so we took it to a local tire shop to be repaired thinking it had a nail in it or something. Turns out it was losing air because the wheel was cracked and slightly bent. The only 2 people who drive this car are my husband and I and neither of us could recall hitting or running over anything. The Hyundai dealer refused to submit a warranty claim (car had 16,200 miles on it), so we called Hyundai corporate and they submitted a warranty claim that would be assigned to a case manager and they would get back to us. That was 5/24 and by 6/15 we still hadn't heard anything back from them in spite of calling 3 more times to check the status of the case. I believe either this particular wheel was defective or the engineering design of the wheel is wrong. We still have the wheel for inspection. No warning lights other than the low tire pressure warning came on. The dealer inspected the wheel twice and Les Schwab (tire place) inspected it twice and installed a used ("take-off") wheel for us yesterday. The tire had no damage and there was no damage of any kind anywhere on my car, so I find it hard to believe that we could have hit something so hard to crack the wheel but had no other damage and couldn't remember any such event. The crack is over 1 inch long and absolutely could have caused a blowout or accident, so we weren't able to use the car much for a month except right around our home. | Crash: No Fire: No | Unknown |
| Jun 2021 | UNKNOWN OR OTHER,VISIBILITY/WIPER | VEHICLE WINDSHIELD STARTED CRACKING AT THE TOP MIDDLE AND MOVED DOWN THE WINDSHIELD. WE DID NOT NOTICE ANY ROCK HITS TO HAVE CAUSED IT. WITHIN 2 DAYS THE CRACK SPREAD ACROSS THE WINDSHIELD ON THE PASSENGER SIDE TO THE EDGE. IT HAS NOW STARTED TO DO THE SAME TOWARDS THE DRIVERS SIDE. FROM RESEARCHING FOR A REPLACEMENT WINDSHIELD IT SEEMS LIKE THE WINDSHIELD CRACKING IS A MAJOR ISSUE FOR THIS VEHICLE. | Crash: No Fire: No | Unknown |
| Jun 2021 | VISIBILITY/WIPER | The windshield was hit with a pebble at a low speed of around 35mph. There were no other cars within about 3 car lanes, so this was not a high-impact situation. However, the pebble cracked still cracked the windshield. The dealers confirmed that this model vehicle has a high incidence of cracked windshields that could potentially lead to injury or harm. I am worried that a truly high-impact rock would be life-threatening to the passengers. | Crash: No Fire: No | Unknown |
| Jun 2021 | SEAT BELTS | It is extremely difficult to buckle the seatbelt around our childrens' booster seats. We have a six and nine-year-old who are fully capable of buckling their own seats. However, they are unable to buckle in this vehicle due to the limited slack on the buckle and the narrow captains' chairs in the second row. I am barely able to buckle them and often concerned that the clip did not secure properly due to the challenging nature of the process. This is a safety concern because if we were to wreck and it was not secured, my children's lives would be at risk. | Crash: No Fire: No | Unknown |
| May 2021 | FORWARD COLLISION AVOIDANCE | emergency brakes came on ,on the freeway twice ,and one in front ,no other car around. on the right side a person in the parking lot while the car was moving about 2 mph ,walked next too the car and it felt like one brake came on only to slow me down and did not stop ,just braked for 2 seconds ,like on the freeway all the brakes came on the freeway, but in the parking lot only one came on it felt like. | Crash: Yes Fire: No | Unknown |
| May 2021 | UNKNOWN OR OTHER | THIS IS A USED 2020 PALISADE. I AM UNABLE TO CHANGE THE OWNER ON THE MYHUNDAI APP SO THE OLD OWNER CAN START MY CAR REMOTELY, CHANGE THE MODES OF AUTOPILOT CRUISE CONTROL WITHOUT MY PERMISSION ENDANGERING THE PASSENGERS. THE WEBSITE TO UPDATE THE OWNER IS BROKEN. I CONTACTED HYUNDAI SUPPORT 5 TIMES OVER A MONTH AND THEY SAID IT WAS FIXED AND UPDATED MY INFORMATION AND TO UPDATE THE OWNER BUT IT STILL WON'T ALLOW ME TO CHANGE IT AFTER SUBMITTING THE REG, BILL OF SALE, AND MY DRIVERS LIC IMAGE AS REQUESTED. | Crash: No Fire: No | Unknown |
| May 2021 | VISIBILITY/WIPER | Windshield chipped and subsequently cracked with no noticeable impact with any rock or other object. | Crash: No Fire: No | Unknown |
| Apr 2021 | STRUCTURE,SEATS,UNKNOWN OR OTHER | JUST PURCHASED THIS VEHICLE YESTERDAY. TOOK IT FOR A TEST DRIVE TWO DAYS EARLIER AND NOTICED VERY STRONG INTERIOR ODOR, SUCH A CARPET CLEANER OR DISINFECTANT, WHICH WE ASSUMED WAS FROM DEALERSHIP TRYING TO CLEAN, BUT OTHER CARS WE TEST DROVE DID NOT HAVE THIS SMELL. BOTH MY US AND AND I CAME HOME THAT AFTERNOON WITH A STRONG HEADACHE THAT LASTED ALL NIGHT. WE ASSUMED IT WAS FROM STRESS AND CAR SHOPPING'S. WE STILL DECIDED TO PURCHASE THE CAR, ASSUMING IT WAS STILL JUST A DISINFECTANT AND WOULD GO AWAY. BROUGHT HOME, OPENED ALL DOORS AND WINDOWS AND BACK HATCH TO AIR OUT. SPRAYED WITH NATURAL AIR FRESHENER ALL OVER CARPETS AND FLOORS. AFTER ONE NIGHT OF SITTING CLOSED INSIDE THE GARAGE, OPENED UP THE DOORS TO FIND THE SMELL IS GETTING STRONGER AND MORE INTENSE. OPENED THE WINDOWS TO LET AIR OUT AND SPRAYED CARPETS AGAIN. TODAY, AN ARTICLE WAS RELEASED THAT THOUSANDS OF OTHER HYUNDAI PALISADE OWNERS ARE COMPLAINING OF THE SAME ISSUE, AND IS TIED TO THE HIGHER END MODELS AND NAPPA LEATHER SEAT, WHICH WE HAVE. WE NOW HAVE LEARNED THAT HYUNDAI HAS BEEN MADE AWARE OF THIS ISSUE AND ARE NOT RESPONDING. WE ARE SAD TO FIND OUT THAT OUR 1 DAY OLD CAR (TO US) HAS SUCH A WIDESPREAD PROBLEM THAT WE WERE NOT AWARE OF AND CANNOT STAND. WE ARE CONCERNED ABOUT THE MATERIALS AND PRODUCTS USED TO BUILD THIS HIGH END VEHICLE AND IT'S AFFECTS ON OUR HEALTH. I AM VERY SENSITIVE TO SMELL AMD HAVE COMPLAINED OF THIS AWFUL SCENT SINCE WE FIRST SAT IN THE CAR. NOW THAT WE KNOW THIS MAY NOT BE SOMETHING THAT WILL JUST AIR OUT AND MAY BE AN INHERENT PROBLEM DIRECTLY FROM HYUNDAI, WE WANT ACTION. THIS MAY BE THE REAL REASON WHY THE PREVIOUS OWNER TURNED IT IN. IT IS AWFUL AND I DON'T FEEL COMFORTABLE SITTING MYSELF OR MY FAMILY IN OUR NEWLY PURCHASED VEHICLE. WE FEEL HYUNDAI SHOULD REPLACE OR REPAIR THIS PROBLEM WITH A RECALL! | Crash: No Fire: No | 4,500 |
| Apr 2021 | VISIBILITY/WIPER | WAS TRAVELING IN THE SUBJECT VEHICLE AT APPROXIMATELY 40 MPH ON A WELL MAINTAINED COUNTY STREET WHEN A SMALL PIECE OF GRAVEL STRUCK AND CRACKED THE WINDSHIELD. THE NEAREST VEHICLE WAS APPROXIMATELY 100 YARDS AHEAD, TRAVELING IN THE SAME DIRECTION. | Crash: No Fire: No | 2,000 |
| Apr 2021 | SEAT BELTS | THE SEATBELT BUCKLES FOR THE CAPTAINS CHAIRS ARE RECESSED INTO THE BODY OF THE SEAT. THIS MAKES IT EXTREMELY DIFFICULT FOR BOTH ADULTS AND CHILDREN TO BUCKLE UP. THE BUCKLES ARE ALMOST IMPOSSIBLE TO USE WITH BOOSTER CHAIRS WHITEOUT SOME AFTER MARKET MODIFICATION (NOT SAFE).*DT Consumer stated buckles are recessed into the seat bottom and latch is angled inwards towards the seat making it even trickier to get to. The angles isn't helping with latching. Silicone and foam building block is used to hold buckle in place. | Crash: No Fire: No | Unknown |
| Apr 2021 | SEAT BELTS,SEATS | THE MIDDLE ROW BUCKET SEATBELTS ARE INSTALLED TOO LOW INTO THE RECESS OF THE SEAT MAKING BUCKING EXTREMELY HARD, AND AT TIMES, PREVENTING THE SEATBELT FROM CLICKING INTO PLACE AT ALL. | Crash: No Fire: No | Unknown |
| Apr 2021 | VISIBILITY/WIPER | WAS DRIVE ON THE EXPRESSWAY AT 55MPH AND SOMETHING STRUCK THE WINDSHIELD. A SMALL CHIP WAS ON THE GLASS. I CALLED MY INSURANCE COMPANY AND THEY SENT SAFELITE GLASS TO REPAIR THE CHIP. AFTER TRYING TO REPAIR THE CHIP A LARGE CRACK DEVELOPED AND NOW THE WINDSHIELD HAS TO BE REPLACED. THE WINDSHIELD IS NOT SAFE IN MY OPINION. A SMALL CHIP SHOULD NOT CAUSE THE WINDSHIELD TO BE REPLACED. | Crash: No Fire: No | 7,904 |
| Apr 2021 | UNKNOWN OR OTHER | VEHICLE EXACTLY 1 YEAR OLD WITH FULL WARRANTY, WAS DRIVING DOWN ROAD WITH NO VEHICLES IN FRONT OF ME AND SUNROOF EXPLODED. IT SOUNDED LIKE A SHOT GUN WENT OFF INSIDE THE VEHICLE AND GLASS PIECES CAME DOWN ALL OVER ME AND MY WIFE. THIS APPEARS TO BE A COMMON ISSUE WITH PREVIOUS HYUNDA SANTA FE AND TUSCON MODELS AND THE DEALER CLAIMS A ROCK PECK CAUSED THIS AND THAT IS SIMPLY NOT TRUE. ITS BEEN A TERRIBLE BATTLE WITH THE LOCAL DEALERSHIP AND THEY ARE ASKING ME TO FILE A COMPREHENSIVE CLAIM WITH INSURANCE COMPANY HOWEVER I DONT FEEL I SHOULD BE RESPONSIBLE SIMPLY BECAUSE THIS HAS HAPPENED TO SO MANY PEOPLE, EVEN PEOPLE WHO OWN THE NEW 2020 PALISADE. ITS MORE COMMON ON DUAL SUNROOFS BUT WE HAVE THE SINGLE SUNROOM AND I PROMISE, IT WAS A VERY SCARY SITUATION THAT WE DONT WANT TO EXPERIENCE EVER AGAIN. WE HAVE BEEN PROUD HYUNDAI OWNERS OVER THE PAST 8 YEARS AND IF THEY ELECT NOT TO HELP US WITH THIS ISSUE OF REPAIRS, UNFORTUNATELY WE WILL TRADE THE VEHICLE AND NEVER PURCHASE HYUNDAI AGAIN. | Crash: No Fire: No | 17,000 |
| Apr 2021 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | WHILE DRIVING ON HIGHWAY 290 WEST TO FREDICKSBURG, TEXAS ON APRIL 2,2021, SPEED LIMIT VARIES FROM 50-60 MPH, THE VEHICLE JUST STOPPED, ALL SYSTEMS WERE OUT, MESSAGE ON THE SCREEN SAID "TAKE TO SERVICE, WHEN CONVENIENT". IT WAS VERY SCARY AS THE VEHICLES FROM BEHIND WERE HONKING AND I COULD NOT GET THE CAR TO THE SIDE. IT COULD HAVE BEEN A MAJOR ACCIDENT WITH FATALITIES. | Crash: No Fire: No | 15,000 |
| Apr 2021 | UNKNOWN OR OTHER | SUNROOF EXPLODED WHILE DRIVING 45MPH IN NEW HYUNDAI PALISADE 2020 MODEL WITH 17K MILES, SUNROOF WAS NOT CRACKED OR OPEN, WAS COMPLETELY SEALED. | Crash: No Fire: No | 17,500 |
| Apr 2021 | VISIBILITY/WIPER | WINDSHIELD WIPERS QUIT WORKING ALL OF SUDDEN WHILE DRIVING WHEN IT'S SNOWING CAUSING ONE TO PULL OFF THE ROAD. IT DOESN'T HAVE TOO BE A HEAVY SNOW FALL. IT'S A VERY SCARY EXPERIENCE AND HAS HAPPENED ON SEVERAL OCCASIONS DURING 2020 & 2021 WINTERS | Crash: No Fire: No | 450 |
| Apr 2021 | VISIBILITY/WIPER,LANE DEPARTURE | A TINY STONE KICKED UP WHILE DRIVING ON THE FREEWAY BARELY MADE A NOISE AND CRACKED THE WINDSHIELD. I TRIED TO HAVE REPAIRED AND IT SPREAD. CAN'T BELIEVE HOW FRAGILE THE WIND SHIELD IS FROM A BE TINY STONE. I TOOK IT TO SAFELITE AND IT IMMEDIATELY SPREAD, NOW I HAVE TO REPLACE OT | Crash: No Fire: No | 14,000 |
| Mar 2021 | VISIBILITY/WIPER | THE WINDSHIELD IN THIS CAR IS HORRIBLE! I'VE ALREADY HAD 2 CRACKS IN IT, ONE OF WHICH THAT HAS SPREAD SO BAD IT WILL HAVE TO BE REPLACED. ONLY 15,000 MILES ON THE CAR! NEVER HAD ANYTHING LIKE THIS HAPPEN WITH ANY OTHER CAR I'VE OWNED. | Crash: No Fire: No | 15,000 |
| Mar 2021 | VISIBILITY/WIPER | SEVERAL TIMES WHEN IT SNOWED THIS WINTER, I HAD ISSUES WITH THE WINDSHIELD WIPERS FREEZING UP ON ME. THIS SEEMS LIKE A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY. | Crash: No Fire: No | 15,000 |
| Mar 2021 | VISIBILITY/WIPER | SMALL PEBBLE STRUCK WINDSHIELD AND LARGE CRACK OCCURRED ON DRIVER SIDE. HAD WINDSHIELD REPLACED ON 2/25/21. ON 3/20/21, ANOTHER LARGE CRACK APPEARED ON DRIVERS SIDE FOR NO APPARENT REASON. | Crash: No Fire: No | 9,114 |
| Feb 2021 | VISIBILITY/WIPER | DRIVING ON A TWO LANE RURAL ROAD DURING A SNOWSTORM, A TOWN SNOW PLOW STOPPED SUDDENLY IN FRONT OF ME. WHEN I STOPPED SHORT, SNOW SLID OFF OF MY ROOF ONTO THE WINDSHIELD. WHEN THIS HAPPENED, MY WIPERS STOPPED WORKING ALTOGETHER, LEAVING ME WITH NO FORWARD VISIBILITY AT ALL. | Crash: No Fire: No | 10,700 |
| Feb 2021 | UNKNOWN OR OTHER | AT HIGHHWAY SMALL ROCK HIT MY CAR AND THERE WAS SMALL CIRCLE AND ANOTHER SMALL ROCK HIT ON THE DRIVER SIDE. LATER ON AFTER FEW HOURS I SAW 3 INCHES CRACK AT WINDSHIELD AND WITHIN 8 HOURS IT INCREASED TO MORE THEN 12 INCHES. | Crash: No Fire: No | Unknown |
| Feb 2021 | VISIBILITY/WIPER | WITH SNOW, THE WIPERS JUST STOP WORKING IF TOO MUCH SNOW PILES UP IN THE WELL EVEN WHEN DRIVING. | Crash: No Fire: No | 5,200 |
| Feb 2021 | VISIBILITY/WIPER | WHEN SNOW BUILDS UP IN THE WINDSHIELD WIPER WELL THE WIPERS STOP WORKING. | Crash: No Fire: No | 14,000 |