Complaint volume
517 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
517 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
517 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 162 complaints, with an average reported failure mileage of 13,906 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 63
SUSPENSION 49
UNKNOWN OR OTHER 45
SEAT BELTS 36
STRUCTURE 17
POWER TRAIN,ENGINE 15
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
517 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2022 | VISIBILITY | Sunroof is not opening after inspecting I noticed the right side clip broke off it’s position leaving only the metal piece by itself | Crash: No Fire: No | Unknown |
| Aug 2022 | ENGINE,ENGINE AND ENGINE COOLING | The contact owns a 2020 Hyundai Palisade. The contact stated that while his wife was stopped at a traffic light, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle experienced rough driving. The contact later discovered that the engine oil level was extremely low. The vehicle was towed to the dealer. The dealer performed an oil consumption test, an engine leak down, engine compression test, and carbon cleaning on the engine; however, the vehicle continued to experience the failure. The manufacturer was notified of the failure. The failure mileage was 13,700. | Crash: No Fire: No Towed | 13,700 |
| Aug 2022 | STRUCTURE | When exiting the vehicle the door ripped a gash in my right leg in the calf area. There was a recall, they supposedly fixed it. It happened again after the repair was made. It doesn't look to me the repair was made. It was repaired by Doug's Hyundai on 04/07/2022. I have contacted HyundaiUSA and have a case opened but all I am getting is the runaround. Case 20085813, contact is Haley 833.462.8722 ext 65118. | Crash: No Fire: No Injuries: 1 | Unknown |
| Aug 2022 | POWER TRAIN,ELECTRICAL SYSTEM | I came to complete stop at a traffic light. Once I got the green arrow I proceeded to accelerate but the car was barely moving. Mashing the gas harder it then began to move. Something seemed odd but wasn’t sure what. Continuing down the road I noticed my RPMs higher than usual for 45mph. Confirmed with paddle shifters the car was stuck in 5th gear. I came to the next light and car was not down shifting. Again green light, mashed the gas and slow to accelerate. After making it home and leaving the car sit for about 30 min I haven’t had the issue since. Had I been trying to cross the road during heavy traffic this could have been REALLY bad. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM | Have a 2020 Hyundai Palisade, last 4 of vin LU 149 938. The NHTSA.gov website under consumer alert important Hyundai and Kia recall says "as an interim repair, Hyundai dealers will inspect the tow hitch module and remove the fuse, as necessary." The neither Hyundai USA nor the local dealer (Bill Marsh Hyundai, Traverse City, MI) know anything about the interim repair (inspection & fuse removal) mentioned in the NHTSA consumer alert. What's going on? Is the NHTSA website incorrect? And how do I force the dealer to inspect my vehicle? | Crash: No Fire: No | Unknown |
| Aug 2022 | STRUCTURE | Power liftgate fell without warning and struck my wife in the head. Liftgate will go up and down when activated, but will fall without warning. | Crash: No Fire: No Injuries: 1 | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM | Drivers side window stopped working one month after purchasing brand new. Took to dealership and was told the ICU junction box needed replacing, but they did not have any in stock because vehicle was so new. Was told that this junction box also controls the door locks and that it posed a safety hazard as it could prevent me from being able to get out of the vehicle, but that they could not be held liable for me driving vehicle this way. Once they took my vehicle it took 3 weeks to repair. Now, 2 years later, both front windows and sunroof do not operate. | Crash: No Fire: No | Unknown |
| Jul 2022 | VISIBILITY | The contact owns a 2020 Hyundai Palisade. The contact stated that the front windshield had cracked without impact. The contact stated he had replaced the front windshield three times. The contact had taken the vehicle to a glass repair shop for the front windshield replacement. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 10,000. | Crash: No Fire: No | 10,000 |
| Jul 2022 | STEERING,WHEELS | I have only had this car for 1.5 years and about 6months ago I keep hearing a thump from rear suspension then the alignment started going off pulling to the right. Take it to tire kingdom to be aligned and they told me the shocks are leaking. Go to dealer and they took one week to say one shock is bad but part will take another week to get here I tried to get them to change both as the tsb I found 22-ss-001h but they refuse and will only change one. How can I get them to follow this tsb? As at the moment the car dose not feel safe to drive and I shoul not be responsible for this issue of changing both shocks properly. Dealers should not be able to fight things like this as they avoiusly know thers issues but they won't honor it. Anything you can do to help would be greatly appreciated, otherwise I may have to get lawyers involved. Thank you for you time. | Crash: No Fire: No | Unknown |
| Jul 2022 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I approached the intersection slowly and stopped completely to turn right. There were a couple of vehicles in front of mine. I pushed the 'Auto Hold' button while waiting on the Red light. A second later, I felt the car moving on its own and stepped on the brakes. The car did not stop and went forward and crashed into the vehicle in front of me. My vehicle did not stop after the initial collision and accelerated more on its own and went forward. I pushed the 'Park' button to stop the car but it did not work and the vehicle kept moving forward fast and hit another car. It still kept moving fast until it hit other things. The car stopped after it went through a wire fence and hit a tree. The brake did not work at all. The car never stopped once it started moving on its own. Forward collision warning never came when it was approaching the first vehicle in front of mine on its own. The 'check engine' light was on for 3 days and disappeared on its own about 1 month prior to the accident. I tried to take it to the service center immediately but the earliest appointment I could get was in June. The service adviser at Hyundai service said there was nothing that they can do since the warning light was not on when we asked for a service check on 6/11/22. | Crash: Yes Fire: No Towed | Unknown |
| Jun 2022 | ENGINE | Dealership says that the car was 5qts of oil. Scarring on piston #6. Check engine light came on and indicated Transmission issue | Crash: No Fire: No | Unknown |
| Jun 2022 | POWER TRAIN | This car has a vibration at highway speeds. I made the dealer aware of the issue and they said that the drive shaft needed to be replaced. They did the replacement and the vibration was still there. They then balanced the tires and that did not fix the issue. I went to a tire shop and had the tires balanced and did a 4 wheel alignment. The problem still exists. It does not make the car undriveable, but it is annoying and should not be happening. I do not know if this will have long term consequences on the drive train. The dealer now said they have done all they can. | Crash: No Fire: No | Unknown |
| Jun 2022 | SEAT BELTS | Having a lot of issue with the rear seatbelt buckle being recessed to far into the seat to ensure it was properly buckled. There has been a few incidents where my child was unaware she did not fully buckle until the seatbelt came undone. It’s gotten to the point where we decided to put her back into the car seat rather than a booster due to how difficult it is to buckle the seatbelt correctly | Crash: No Fire: No | Unknown |
| May 2022 | SUSPENSION,TIRES | The contact owns a 2020 Hyundai Palisade. The contact stated while driving approximately 35 MPH, the tires were making a grinding sound. There were no warning lights illuminated. The vehicle was taken to several dealers. The first dealer diagnosed the failure with tire cupping. The second dealer diagnosed the failure and determined that the rear wheel bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000. This car has become a dangerous noisy vehicle in the rain (due to tire cupping) and a real noisy vehicle during non-rainy operating days. The contact has stated that although the vehicle has a lifetime alignment, the issue still persisted and they no longer have the vehicle. | Crash: No Fire: No | 16,000 |
| May 2022 | VISIBILITY/WIPER | Car was originally purchased new on May 30, 2020. On July 30th, 2020, I noticed a chip in the windshield. The car only had roughly 600 miles. I did not hear anything hit the windshield. I experienced another ding in the windshield on January 23, 2021 and then another happened on April 14, 2022. I have never experienced any issue with any other car having this much windshield instability. The car is almost 2 years old as of this writing and at 14,516 total miles. | Crash: No Fire: No | Unknown |
| Apr 2022 | VISIBILITY/WIPER | Windshield cracked | Crash: No Fire: No | Unknown |
| Mar 2022 | VISIBILITY | The contact owns a 2020 Hyundai Palisade. The contact stated that a crack was observed on the windshield starting in the middle of the glass under the rearview mirror. The contact stated while driving at approximately 35 MPH, the windshield cracked to the base of the windshield along the frame and across the driver's side. The contact drove the vehicle to an independent glass repair shop where the windshield was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 12,000. | Crash: No Fire: No | 12,000 |
| Feb 2022 | VISIBILITY/WIPER | The contact owns a 2020 Hyundai Palisade. The contact stated while driving in inclement weather at an undisclosed speed, the front windshield wipers became inoperable causing a visibility hazard while driving. The contact veered to the side of the road and cleared the snow from the windshield and waited approximately 45 minutes before the windshield wiper regained normal function. While driving back to the residence the failure recurred. There was no warning light illuminated. The contact took the vehicle to a local dealer who inspected the vehicle but could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Feb 2022 | STEERING | The roads were icy and my son pulled over to wait out the storm. Our car was parked. Another car slid on the ice and stuck our Hyundai Palisade in the rear. It was a minor impact, no airbags deployed and nobody was injured. The steering column sheered off and the steering wheel was cut loose from the column. Hyundai has an open recall campaign on a similar model (NHTSA campaign #18V118000) for this exact problem of steering wheels sheering from the column. Hyundai sent an investigator to check the car and reports to me that there is no defect with my car. The insurance company is planning to repair the car, including the steering assembly, and return it to me. It is hard to believe that this incident, which occurred on a car built just a few months after the models that were recalled, could be a coincidence. There was no prior warning. The car is now at body repair shop and is available for inspection. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Front wipers stop unexpectedly operating when in moderate snow conditions. Wipers will not operate again for 3-4 minutes, leaving driver stranded on roadway. The dealer, after consultation with Hyundai tech support, says it appears the motor overheats but replacing it with a new motor will not solve the problem. The have not replaced it to verify that position. As the owner, this is a scary and dangerous situation when it occurs and appears that the motor overheats prematurely and then requires time to cool off. Problem has occurred 4 times. The fact that neither the dealer nor the manufacturer have responded with a solution | Crash: No Fire: No | Unknown |
| Jan 2022 | SUSPENSION | at 30K miles, the car started to make loud noises when driving over speed bumps, the smallest of road variations. Dealer detected the issue until Hyundai executives were contacted. Then, the dealer changed their story and confirmed the shocks on the car need to be redesigned in reinstalled and it's becoimg a national/ international problem. They are talking about the rear shocks only and not including the front . The issue with the shocks are wide spread and being discussed on the multiple forums. Very concerned about potential and major damage to the tires/car that can cause major accidents. . | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Windshield cracks easily. It is a known issue and Hyundai has yet to recall it. Will have had to replace my windshield twice in two years for incidents that should have resulted in no crack or a small crack. Kia has addressed the issue on the Palisade's sister vehicle, the Telluride but Hyundai has not even offered to replace them for free or reimburse owner costs when they have made a faulty part. It's hazardous and costly and should have been recalled immediately for the safety of their drivers. | Crash: No Fire: No | Unknown |
| Dec 2021 | STRUCTURE | While on highway or driving over 30MPH, there begins a whistling noise that can get pretty loud on the highway. It seems as though the seal of the door is not properly molded around the door allowing the wind to get in and create a very annoying noise while driving. | Crash: No Fire: No | Unknown |
| Nov 2021 | VISIBILITY/WIPER | A few days ago a small pebble was thrown up from a car in front of me while traveling from work which led to a small 1" spider crack in the windshield. By the next morning, this spider had grown to about 1' long. And now by the end of this week it has grown to more than 2' long. | Crash: No Fire: No | Unknown |
| Nov 2021 | VISIBILITY/WIPER | 2020 Hyundai Palisade purchased in May, 2020, amid COVID shutdown, and not driven as much as normal until September, 2020. In February, 2021 was driving along a 4-lane parkway (speed limit 55) and something struck the windshield. All other vehicles were at least 2 car lengths away and the sound of the strike sounded like an insect hitting the windshield. What resulted was a nickel sized, spidery crack on the passenger side, about a third of the way from the top. When Safelite attempted to repair this, it immediately spread out as they applied pressure while installing their equipment. Windshield had to be replaced (Hyundai glass used). August, 2021 car was being driven on 6-lane interstate (65mph) when a large rock struck the lower part of the passenger side of windshield. Large crack resulted which immediately spread across windshield, necessitating another windshield replacement (3rd party glass used). A week later, on 4-lane highway, while 2+ car lengths behind a semi, it sounded as if the car was being sprayed by sand followed by a loud pop. What resulted was a small crack at the edge of the passenger side which quickly spread horizontally until making an upward turn which slowed its progress. After waiting 6 weeks for a replacement (Hyundai glass) to come in, windshield was replaced for 3rd time on 11/2/21. Less than 24 hours later, while driving in traffic on 10-lane section of interstate (60mph), a loud pop occurred resulting in a nickel-sized, spidery chip in about the same location as the first instance. If history holds true, this will probably necessitate another windshield replacement. Having driven all of these same roads for 25+ years, prior to this vehicle, I have only had 2 other windshield chips, both which were repairable. 4 windshield replacements within 9 months is indicative of a design flaw. | Crash: No Fire: No | Unknown |