Complaint volume
321 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda CR-V Complaints
321 consumer-submitted complaints on record for the 2020 Honda CR-V, grouped by component category.
321 Total complaints
21 Crash reports
2 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, air bags, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 2 fire reports, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 80 complaints, with an average reported failure mileage of 29,741 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, air bags, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda CR-V complaints?
21 Crash
2 Fire
15 Injury
0 Fatality
22 Towed
12 Medical attention
What are the most common 2020 Honda CR-V complaint categories?
FORWARD COLLISION AVOIDANCE 50
AIR BAGS 40
STEERING 25
UNKNOWN OR OTHER 23
ELECTRICAL SYSTEM 20
FUEL/PROPULSION SYSTEM 20
ENGINE 15
SERVICE BRAKES 11
FUEL SYSTEM, GASOLINE 8
SEAT BELTS 7
321 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | AIR BAGS | The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was notified of the recall and an appointment was scheduled to have the vehicle serviced. The contact stated that on the day of the appointment, a call was received from the dealer which stated that parts for the recall were not yet available and that the anticipated release date was September 2024. The manufacturer was also notified, and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for recall repair. The contact stated that the SRS warning light had recently been illuminated on the instrument panel. The failure mileage was unknown. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2024 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | Filed complaint #11587646 on May 8,2024. I'm uploading photo of the problem. | Crash: No Fire: No | Unknown |
| Apr 2024 | AIR BAGS | The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light was illuminated. The failure mileage was approximately 35,000. Parts distribution disconnect. | Crash: No Fire: No | 35,000 |
| Apr 2024 | FORWARD COLLISION AVOIDANCE | On 4/14/24, while driving ~45mph with no cars or other obstacles anywhere in sight, automatic braking engaged. It was out of the blue, and alarming. Fortunately, no car was behind me, so no accident occurred. I had no indication of any problem prior to this incident. This problem has not occurred again. The Honda dealer offered to run a diagnostic for $100, but seemed disbelieving that they would find anything, so I did not pursue, still thought it was dangerous enough that I should report this. | Crash: No Fire: No | Unknown |
| Apr 2024 | AIR BAGS | The contact owned a 2020 Honda CR-V. The contact stated while driving approximately 15 MPH and crossing an intersection to enter a school parking lot, the contact did not see that a vehicle had merged into the opposite lane heading straight across the intersection into the path of the contact. The contact stated that she crashed into the driver's side door. The contact's vehicle spun 180 degrees and remained in the lane she was driving in. The contact stated that the air bags did not deploy. The contact stated that the front end of her hood, and grill were crushed by the impact up to the front right and left tire wheel wells. The contact struck her head on the steering wheel but had no physical injuries. The contact was not sure of the disposition of the other vehicle. The police arrived on the scene and issued the contact a traffic violation for failing to yield at the intersection. The contact was attended by an EMS team and was offered to be taken to the ER. The contact declined and was advised by EMS team that if she suffered nausea or headaches later to go to an ER immediately. The contact stated that later that day she was driven to the ER by her husband. The ER physician determined that she had suffered a concussion. The contact's vehicle was towed to an impound lot and later declared a total loss by her insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 40,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 40,000 |
| Apr 2024 | AIR BAGS | The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2024 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving 45 MPH the brakes independently activated. The contact stated that the vehicle slowed to approximately 15 MPH. The contact stated that the "brake" warning light was illuminated. The contact stated that the vehicle was no longer braking, and the contact continued driving to his destination. The contact stated that the failure occurred one more time. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 27,000. | Crash: No Fire: No | 27,000 |
| Apr 2024 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | I've owned this car for 4 years. The automatic braking has engaged a couple of times each year. There is never any traffic in front of me when this happens. It only happens on multi-lane highways. It has happend during the day and at night. Weather is always clear when it happens. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | I’m not 100% sure but it seems like something to do with the power steering . When turning the steering wheel sometimes it feels stuck in place and needs a little force to free it . If making a turn you can let go and it will maintain the turn. I have tried it with lane assist on and off and it doesn’t seem to make a difference . Sometimes it drives normal without sticking. I’m taking it back to the dealer where it was purchased to have the service center see if they can pin point it. No warning lights or codes are on. | Crash: No Fire: No | Unknown |
| Mar 2024 | FORWARD COLLISION AVOIDANCE | Car came to an emergency stop with no cars or other objects in it's path | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM | There was an internal failure in the body control module, causing dysregulation of the internal electronic components and battery drainage. The battery was initially changed without effect, and after observation of the electronic component turned on with the vehicle turned off, the vehicle was driven to the shop, where the diagnosis was made. After diagnosis, the part was ordered and replaced within 2 days for approximately $777. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | It is about Bubbles in the rear glass panel where I have 100 of bubbles and it is because of error in application (bed part –tint or worst work). It looks terrible and has impact on possibilities if I drive it when is the nighttime and increase the risk of crash. I start asking Honda to repair it long time ago and was denied. (Tint is dealership installed and 2 other dealership in Jacksonville have lifetime warranty on installed tint and also most of glass tint services in Jacksonville). I contacted American Honda CO and they told me that they do not have anything to do with it because it is not factory installed tint and they cannot commend to dealerships what to do. | Crash: No Fire: No | Unknown |
| Feb 2024 | FUEL/PROPULSION SYSTEM | The fuel pump system failed and did not accurately display the amount of fuel in tank. This caused car to run out of gas on busy highway, and shut down and all systems turned off. Was able to coast to side of road and from there was eventually towed to local dealership. They diagnosed the fuel system problem and repaired. This was second time it happened, first time was not diagnosed, just fill with gas. | Crash: No Fire: No | Unknown |
| Feb 2024 | STEERING,UNKNOWN OR OTHER | While travelling home from Champaign, IL on [XXX] towards Springfield, IL, we had been on the road for approximately an hour, when there was a loud metallic bang & I lost all steering control. The CR-V violently jerked to the right and exited the interstate at approximately 70mph (I was on cruise control), travelled down an embankment hitting several trees and came to a stop in trees on the edge of a farm pond. All airbags deployed, and per the Tow company, the engine and transaxles departed the vehicle and were found a short distance in front of the vehicle. The car stayed upright and continued straight after departing the roadway. what component failed & is it available for inspection - steering, exact component unknown. unknown if available for inspection, vehicle released to state farm 1/29 how was safety put at risk - caused severe crash with serious injuries. total loss of control could have been fatal if traffic was heavier has the problem reproduced - no has the vehicle been inspected by manufacturer, police, insurance etc - unknown, vehicle was released to state farm 1/29 were there any warning lamps or symptoms? - no INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2020 Honda CR-V. The contact stated while driving at various speeds, the vehicle lost motive power, decelerated, and entered LIMP Mode. During the failure, the check engine, ABS, and Emissions warning lights were illuminated. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 51,000. The contact stated he has to pay $70 and says what? | Crash: No Fire: No Towed | 51,000 |
| Jan 2024 | ELECTRICAL SYSTEM | The component(s) may be electrical in nature for fuel pumps don't produce electricity. On 1/9/2024 after the car been locked and off for a few hours noticed something running at the rear of the car. The fuel pump was running. Got the car fob, started and cut off. No fuel pump was running after shutdown. My father was with me, it's his car. For safety sakes, premature failure of the fuel pump or engine will cause a stall, and while driving, potentially cause a crash. (Big picture), This car line in general has major fuel pump failures, and downstream, motor failure (fuel intrusion, known fact). If a fuel injector had a problem (leak by), motor failure. These known problems may originate at the starting switch, computer, or other in-between components. Called this into Vicksburg Miss. Cannon Honda dealership 1/10/24. It was said there was at least one more with the same problem, fuel pump running after shutdown, killing the battery or running it down. This car was bought at this dealership a year and half ago. No one has looked at the car, but if contacted, may by agreement, look at the car if a loaner can be acquired. | Crash: No Fire: No | Unknown |
| Jan 2024 | FUEL/PROPULSION SYSTEM | When accelerating, the vehicle tends to lose power | Crash: No Fire: No | Unknown |
| Dec 2023 | STEERING | The contact owns a 2020 Honda CR-V. The contact stated that while driving 10 MPH and coming to a stop, the steering wheel became loose. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was found. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 17,000. | Crash: No Fire: No | 17,000 |
| Dec 2023 | FORWARD COLLISION AVOIDANCE | When I am in adaptive cruise control mode, and I am in the left lane and a large vehicle like a semi-truck or a pickup truck pulling a large trailer is in the right lane passes me, from time to time it will engage the braking system even though there is nothing in front of my vehicle. Recently it has also been happening if I am in the right lane and vehicle exits the highway on an off ramp. I have been lucky to date that no vehicle was behind me when the braking system engaged, or there would have been an accident. This issue has been occurring ever since I bought the 2020 CRV new and have brought it to the attention of the dealer several times, and they say they could not find an issue. My last scheduled maintenance appointment they recommended recalibrating the system, and the issue is still there. | Crash: No Fire: No | Unknown |
| Dec 2023 | FORWARD COLLISION AVOIDANCE | Driving about 35mph. Nearest vehicle ahead of me (semi trailer) was about a block ahead. My brake alert came on. I did not brake because there was no need to. Then the car applied the brakes automatically. No accident as no one was behind me. This occurred first week of Dec 2023. There was a prior incident about a month ago where the car ahead of me was about a car and a half length ahead. Brake alert came on, then Went off. I didn’t brake and really didn’t think too much of it. But after reading online, others having issues I thought it needs to be reported. | Crash: No Fire: No | Unknown |
| Dec 2023 | SERVICE BRAKES | The break pedal felt stiff and I had hard time coming to a stop. That was going on for a few days until the car was dropped off for service. The reason was a break booster failure. We were told that it never happens. Even though the car only had about 15K miles we were out of warranty so had to pay $2400 to get it fixed. We filed a claim with Honda but were denied in reimbursement. Honda had break booster recalls in multiple models but not this one. However, there's no reason for the break booster failure other than a manufacturer's defect. | Crash: No Fire: No | Unknown |
| Dec 2023 | FUEL/PROPULSION SYSTEM | My rear fuel pump failed suddenly when we were driving in highway. No warning at all. We just completed our vehicle inspections by the Honda dealer 3 days prior. We also had them do oil change, replace brake and transmission fluid. It cost us about $2000 for towing and repairs. We found that there is a recall on other crv made the same year. How can I get my repairs reimbursed? | Crash: No Fire: No | Unknown |
| Nov 2023 | TIRES | 235/60R18 service bulletin 20-081 October 8 2020 after only 16000 miles and a trip to the dealership I advised that the wear and tear of every tire was different and need attention. I ask why the difference between the wear they suggested check the vehicle for problems with the suspension, nothing was found. I ask for replacement under warranty I even showed the service bulletin from honda mentioned at the top of this page , they ask me to contact the tire manufacturer witch I did, the manufacturer told me since I didn't purchase the tires directly from them warranty was denied, I went back to the manufacturer honda file a case which they denied because they didn't think my case fits the service bulletin from them. At the end I make the expense to replace the tires , what makes a huge difference in the handling of the vehicle. Case# 13736110 with honda | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN,FUEL/PROPULSION SYSTEM | One year after I bought my new 2020 Honda crv the Torque Converter seal leaked and the oil seal was replaced. I had only 4670 miles on it. In August of this yr 2023 my battery died in the middle of no where and had to wait for AAA in 103 temp for 45 minutes. Today October 20th,2023 my car stalled in the middle of a 4 lane busy intersection. The car was towed to the dealership and the fuel pump was replaced at only 14,400 miles! this vin has had no recalls but im so disappointed since I bought a Honda for its reliability. I have a disabled 81 yr old husband and this has been more than stressful. My warranty expires this Dec 2023 and im afraid I bought a lemon. [XXXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | AIR BAGS | The contact owns a 2020 Honda CR-V. The contact stated that while his wife was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the air bag sensors. The vehicle was repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V383000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 45,000. | Crash: No Fire: No | 45,000 |