Complaint volume
321 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda CR-V Complaints
321 consumer-submitted complaints on record for the 2020 Honda CR-V, grouped by component category.
321 Total complaints
21 Crash reports
2 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, air bags, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 2 fire reports, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 80 complaints, with an average reported failure mileage of 29,741 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, air bags, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda CR-V complaints?
21 Crash
2 Fire
15 Injury
0 Fatality
22 Towed
12 Medical attention
What are the most common 2020 Honda CR-V complaint categories?
FORWARD COLLISION AVOIDANCE 50
AIR BAGS 40
STEERING 25
UNKNOWN OR OTHER 23
ELECTRICAL SYSTEM 20
FUEL/PROPULSION SYSTEM 20
ENGINE 15
SERVICE BRAKES 11
FUEL SYSTEM, GASOLINE 8
SEAT BELTS 7
321 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2023 | UNKNOWN OR OTHER | Driving down the highway and heard a loud “boom”. Thought it was a tire blowout, but realized that the sunroof exploded. I did not hit anything. The temperature was approximately 70 degrees. Was the car the day before and did not notice any damage to the sunroof. Luckily the cover was closed so no glass fell inside the vehicle compartment. Reading of multiple occasion of this occurring to Honda vehicles. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,VISIBILITY/WIPER | My dashboard continues to show the message, “Low Tire Pressure.” Even after air has been filled in the tire. I ran a diagnostic today and the report is pulling up anti-lock brakes issues. The sensor is not stating this on the dashboard. | Crash: No Fire: No | Unknown |
| Sep 2023 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | Driving on the freeway with my foot on the accelerator, the car lost power even thought the engine was running. The engine light came on as a static light - it was not blinking. I pulled off the freeway, put the car in park, and shut the engine off. When I restarted the car the engine light was off and I was able to accelerate again. After the first incident, I took it to a Honda dealer who replaced the fuel injectors. This did not solve the problem as it happened on the drive back from the dealers when I was again driving on a freeway with my foot on the accelerator and I lost all power, the engine was still running and the engine light came on. I pulled off the freeway, put the car in park, and turned off the engine. The car is now at the second dealer to determine the cause. My car only has 46000 miles on it and there should not be these types of uses with the low mileage. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | On Sep 19, 2023 at about 6:10pm I got into my car at the CVS parking lot to drive home. As I reared back to get out of my parking spot, I heard a loud sound as if I had hit something on the passenger side and I returned my car to the initial spot to get out of the car and check what had happened. When I put the car into parking and tried to stop the engine, the car refused to stop. My foot was on the break, I was trying to turn off the engine but the car accelerated, went forward, then backwards, and kept going back and forth in all directions without me being able to control it. At the end it headed on the road when finally another car hit my car and this caused the car to stop. When the car stopped, it was still on Park and I was then able to turn it off. This happened in the evening. In the morning when I was going to work, as I entered my garage I tried to turn off the radio because there was no reception but I was not able to turn off the radio or to lower the volume. At that time I did not think it was an issue but in retrospect, I think the two incidents might be connected. At the end of July 2023 (about a month and a half before the accident) I started getting multiple warning signals on the dashboard and then I took my car to Honda Dealership who fixed the electronics for $850 and the car was returned to me. I have a police report # 2023-09190211 with witnesses for the accident on 9/19/2023 and the Honda Dealership should have detailed records from their work because it was quite recent. It is a miracle that there were no injured people as a result of this accident. It was extremely scary and horrible to be in a car that cannot be controlled. This has to be investigated and measures should be taken to prevent this from happening to others. I have not received yet the assessment from the insurance and I can provide more details when they share their findings. | Crash: Yes Fire: No Towed | Unknown |
| Sep 2023 | VISIBILITY | The contact owns a 2020 Honda CR-V. The contact stated while driving 60 MPH, the contact heard an explosive sound coming from the vehicle without incident. The contact pulled over to inspect the vehicle but discovered no damage; however, upon resuming driving, she heard rushing wind coming from the panoramic sunroof. Upon pulling back the sunroof cover, the contact discovered a significant-sized hole in the sunroof. An unknown dealer and the manufacturer were notified of the failure and the contact was informed that the repair was not covered under warranty. The vehicle was not inspected or repaired. The failure mileage was approximately 28,000. | Crash: No Fire: No | 28,000 |
| Sep 2023 | SERVICE BRAKES | Brakes lock up intermittently when trying to start the car. Happened once when I was sitting in traffic. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES | BREAKS STOPPED WORKING AND ALL WARNING LIGHTS CAME ON ON THE DASHBOARD. RAN OFF THE ROAD AND RAN OVER A SIGN CAUSING DAMAGE TO Rf QUARTERPANEL. THE LEALER SIAD THAT MY HABNDICAP PLACKART HAD CUT THROUGH THE WIRING IN THE REAR VIEW MIRROR, SHORTING OUT THE SYSTEM. THIS SHOULD BE A RECALL TO FIX THE PROBLEM. THE PLACKARD WAS BEIG HUNG AS INTENDED. PLACKARDAS ARE HARD PLASTIC AND COULD CUT THROUGH INSULATION. | Crash: Yes Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | I purchased my Honda CR-V new from a dealer in 2020. It seemed to work fine, but earlier this year strange things started to happen with the electrical systems. The Remote starter would not work, the door locks and various lights would act strangely. The initial three -year warranty was up, but I had purchased an additional 4-year warranty extension. I took it to the dealer for repair and they said it needed a new Body Management System, which was on back order. several weeks later, I had that replaced, but they said they also had to replace the door locks, so I had to come back and have them do that too. On Sep. 1, I needed something from the car, but the fob wouldn't open the door and I had to use the manual key. I made a service appointment for Sep. 5, however on Sep. 3 I tried to use the car and found that it is totally dead. No electrical or electronic systems are working at all. From what I have read, I am concerned that this is an electrical problem that has been exhibited in many other CR-Vs as well. | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE,FUEL/PROPULSION SYSTEM | Oil Dultion issue. There are class action lawsuits on this. How is this not being addressed. | Crash: No Fire: No | Unknown |
| Aug 2023 | FORWARD COLLISION AVOIDANCE | On multiple occasions, the car initiated the automated emergency braking, bringing the car to a full and sudden stop in the middle of traffic, despite there being no obstacle, and without first giving a forward collision warning. This easily could have resulted in a catastrophic crash, or at the very least whiplash, at higher speeds. I can provide dashcam footage of one of these events. | Crash: No Fire: No | Unknown |
| Aug 2023 | AIR BAGS,SEAT BELTS,SEATS | Had my car inspected on Aug 5 everything was good and as I was driving down the road on Monday Aug 7 that afternoon and my airbag system (SRS) problem light came on we called the dealership on Tuesday morning and they said that we could drop it off and leave it on Wednesday and they would look at it when they got to it. So they called on Thursday and said it was u3000-49 internal failure of srs system also said found to be communication issue with the seat sensor which is made onto the frame and said the seat will have to be replaced If isn’t replaced and if I was to get in. Wreck the air bag or seat belt could not work properly and could result in someone getting hurt. | Crash: No Fire: No | Unknown |
| Jul 2023 | SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER | My car, a 2020 Honda CR-V EX 1.5T AWD, was totaled in a fatal accident on a rainy night on an interstate highway. It spun on the highway a couple of turns, hit the highway barrier at all of its corners and sides, caused the airbags to all came out, and eventually deadly stopped in the middle of the highway on a rainy night. My wife and I were in our undrivable vehicle, watching countless coming vehicles approaching us rapidly. We were just waiting in the dead car unmovable, just as in a coffin for our fate to come but can do nothing. Thank GOD who made someone call 911. Thanks to the emergency rescue team. The ambulance sent us to a nearby local hospital. We bought the vehicle, the 2020 Honda CR-V EX 1.5T AWD, as new, and we realized there could be a problem at a very earlier time. It has a serious problem with its AWD control system. The rear wheels are always engaged in all road conditions, as it is displayed on the instrument panel. This causes the two symptoms of the car, (1) the MPG (miles-per-gallon) is extremely lower than the standard 34 MPG on the highway. It is only 23 to 25 MPG because it always consumes about 32 to 36 gallons of gasoline on a trip of 810 miles distance (85% on interstate highways). (2) the rear tires are worn out extremely fast. It wore 86% of the usage range at 22,000 miles usage, which is about 2 to 3 times quicker than tires on other cars on average. We visited the Honda dealer in Troy, Michigan for the tire problems on May 9, 2022, which is about five months before the severe accident. The Honda dealer refused to give any compensation for changing new tires. The car is just over 25,000 mileage (see [XXX] ). They changed only 2 new tires in the front and put the old front tires on the rear wheels. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jul 2023 | FUEL/PROPULSION SYSTEM | on June 23, 2023, had all the dashboards' lights came on and rough running Mechanicville. Honda say it high-pressure fuel pump replaced it for 1800 dollars. Then on July 23, 2023, all dashboards' lights came on again then they say it's the fuel injectors need to be replaced at 1900 dollars. All this while driving at highway speed someone is going to get killed because the car has fuel problems | Crash: No Fire: No | Unknown |
| Jul 2023 | SERVICE BRAKES | My wife and family left Evans, Georgia, on 06-Apr-2023 for their first cruise that departed from Miami, Florida. As they traveled down the interstate on 07-Apr-2023, the cruise date, the vehicle's right brake came off. My daughter steered the CR-V to safety without causing a major accident on a major Interstate Highway. They contacted the local Honda, Brickell Honda, 690 S. W. 8th Street, Miami, Florida, who dispatched a tow truck. The Service Representative was [XXX]. She asked whether the brakes had been worked on before; they had never since purchased the CR-V. Also, she confirmed that the damage was not due to road debris. Brickell Honda repaired the CR-V for $1151.31. The communication with Brickell Honda was good while the CR-V was in the shop. However, when we tried to reach out to the Service Advisor after the repairs were completed, it differed from Honda's standards. She failed to respond to our calls, voicemail, and text message. On 23 Apr 2023, I decided to have my local Honda, Gerald Jones Honda, 4022 Washington Road, Martinez, GA, review the work completed by Brickell Honda. They did not know why the brakes would have came-off, but they noticed the right rear brake line tangled up and the bolt left loose. These were things that Brickell Honda left undone, putting my family at risk! According to Gerald Jones Honda, fixing those things would cost an additional $175.00. We paid $201.25 for Gerald Jones Honda Diagnostic. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” | Crash: No Fire: No | Unknown |
| Jul 2023 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | Hi - Thanks for your attention. I am reporting an issue that have been affected many Honda CR-V owners' safety: All Warnings Lights On Dash like Christmas tree, while driving slowly on private driveway on [XXX]. No particular reasons we could figure out: Only about 21,000 miles and < 3 years; no blocking of the sensors, good battery, no wire issue by eye inspection. Following some online suggestions, rebooted in Accessory Mode, not working; reconnected/disconnected battery, worked. However, it has been reported this issue will come back again in a short period, in an unexpected way, which poses significant safety issue. There are many online discussions, but Honda has not provided a solution for these severely defective vehicles, which surely has caused severe accidents and caused panic during HIGHWAY drive. Hope you could take some actions to protect the drivers' lives. HUGE Thanks. [XXX] One of the reported accidents (please search "huge accident" in the webpage): [XXX] One online discussion (first reported years ago but no action/response from Honda): [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | Car parked in driveway running, in park. Went inside for less than 5 sec, came out and car rolling backwards out of driveway, 15 month old inside. Car went across two yards, struck 3 trees and lamppost coming to stop in woods/creek. Car was in PARK when entered car and checked by bystander. By the grace of God child was not hurt. Hanover County deputies, EMS responded. Report #23-101783. Car is at West Broad Collision | Crash: Yes Fire: No Towed | Unknown |
| Jun 2023 | FUEL/PROPULSION SYSTEM | My wife driving it all light come on. Take it to shop high-pressure fuel intake had low pressure. Tool cost a lot for an independent shop. Had to tow it to the dealer to be fixed. At dealer found high-pressure fuel pump was bad 1300 dollars to fix. No way a 2020 Honda with 78,000 miles | Crash: No Fire: No | Unknown |
| Jun 2023 | FORWARD COLLISION AVOIDANCE | Vehicle activated emergency braking system for no apparent reason. If a vehicle would have been behind us, it may have collided with us. The brake released at around 10 mph. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES | Five separate times when starting the car the brakes shake and a message shows up on the dashboard "Brake System" - "Brake System Problem" - "Electric Parking Brake Problem". The car had less than 25,000 miles when I first saw this message. I am not an expert but seems like an electrical problem. | Crash: No Fire: No | Unknown |
| Jun 2023 | FORWARD COLLISION AVOIDANCE | i was driving 55 mph on north long lake road approaching the north long lake/west long lake intersection. A car was in the turn lane and almost turned to Lake Ann. Another car was approaching going east. The automatic braking suddenly came on for no reason Almost stopping the car in the middle of the road. The CRV slowed very quickly from 55 mph to 5 mph for no reason. Then it went off and I was able to speed back up. this is the second time the braking system has stopped the car for no reason. Luckily there was no one behind me. this is the second complaint I have filed to NHSTA for the same reason | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | While driving on the highway at 65 mph I heard what I describe as a very loud popping noise on the top of my car. I looked in my rearview mirror to see chunks of black falling behind my car. I immediately put my four ways on and made my way over to the shoulder of the road; this was during rush hour traffic. I had to wait until I could safely exit my car to see what had happened and I discovered my sun roof had shattered for no reason. Nothing had hit it, nothing bounced on the road in front of me and hit my roof, nothing had flown off of any vehicles near me. | Crash: No Fire: No | Unknown |
| Jun 2023 | SEAT BELTS | Drivers side seat belt failure during accident. Noted by police and EMT | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| May 2023 | SEAT BELTS | My seat belt has come undone many times in the last few months while I am driving. I reached out to the local dealership that repairs my car and inquired about it, they hadn't heard of a recall. 2-3 months later there has been a recall issued on my year and model of my car for this issue. I brought it in on May 24 to get it repaired and was told they couldn't repair it because there wasn't an actual recall on my car. Well later that day it has happened twice where my seatbelt came undone while I was driving. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES | Brake intermittently does not push down making it impossible to start the car. I have to open the door and close it then the brake will go down. Also, one time I was stopped while driving trying to get out in traffic and the brake came up and was hard as a rock. I quickly opened the door and closed it and the brake went back down. I have had it at the dealership about this 3 times. The third time the service department Forman had it happen to him but he said he didn’t know why. Nothing was done. | Crash: No Fire: No | Unknown |
| May 2023 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving at approximately 35 MPH, the vehicle independently stopped. The contact stated that the brake pedal had not been depressed. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE22003 (Forward Collision Avoidance). The failure mileage was approximately 39,000. | Crash: No Fire: No | 39,000 |